SPSR express pickup points. Courier company spsr express (spsr express) - what type of delivery is this? Arranging delivery via SPSR Express

Not long ago, a new type of delivery of orders to Russia appeared on iHerb - the service SPSR Express. I sent my last few orders from iHerb through them. I’m very pleased with this service, even if the tracking of parcels is slow at the moment. But this is not so important, because they deliver very quickly - even faster than. In this article I will tell you in detail about the features of ordering and delivery through SPSR Express.

In general, when SPSR first appeared on iHerb, I didn’t understand why they were added, since the cost was calculated higher than that of Boxberry - not only for my city, but in principle for many settlements that I checked. The conditions are the same:

term 1-3 weeks(arrives in my Moscow region within a week),
maximum order amount 150$ and weight no more 5 kg.
Delivery costs are calculated depending on the amount and weight of the order.

However, at the moment, ordering delivery from iHerb using the SPSR Express service has become even more profitable than Boxberry. Moreover, a strange thing, their courier service is also cheaper than to delivery points and parcel terminals. Still, a wonderful thing is competition! 🙂 In general, if Boxberry doesn’t do something, a massive outflow of iHerb buyers to SPSR is inevitable.

Update: Boxberry started doing something. 🙂 Now there is often a promotion for free delivery to their pick-up points without any additional extra charges (usually for order amounts over $60). And in such periods I choose them again.

But when there is no such promotion, then in the shopping cart on iHerb I see something similar:

And sometimes even like this:

A huge advantage of SPSR Express is its own courier delivery service. Boxberry uses other companies for these purposes. Therefore, firstly, they are not so flexible in setting tariffs and are unlikely, in principle, to ever surpass the SPSR. Secondly, from the moment the parcel ordered through Boxberry arrived in Moscow until it was delivered to me, it usually took 2-3 business days. SPSR is delivered immediately the next day after arrival. Parcels go to Moscow at the same speed.

So, now in detail about placing orders from iHerb via SPSR Express, tracking and receiving them.

Arranging delivery via SPSR Express

In the shopping cart on the iHerb website, select one of two options:

SPSR Courier delivery.
SPSR Dispensing Points.

I think everything is clear here.

In the next step, you need to provide information for customs and the courier.

The form has not yet been fully translated, but the “passport number” should not raise any questions for non-English speakers. By default, “Passport of a citizen of the Russian Federation” is selected in the drop-down list - that is, our internal passport. But you can also indicate other documents, which, first of all, will be useful for non-Russian citizens who want to order something from IHerb to Russia.

The list includes:

Identification card or military ID.
Sailor's passport.
Foreign passport (either this is a field for our foreigner, or for foreign citizens who want to order to Russia, or both).
Temporary identity card of a citizen of the Russian Federation.
Residence permit in the Russian Federation.
Passport/identity card of a citizen of Kazakhstan.

If you previously chose courier delivery, then after entering the data for customs, indicate the address where to deliver (or select from those previously specified).

If you have chosen delivery to a pick-up point, then in the next step you will need to find your locality in a special field, after which a map with pick-up points and parcel terminals will open.

Another advantage of SPSR Express is a wider network of points to receive your parcel. While there is only one Boxberry dispensary in my city, and it only appeared recently, SPSR offers as many as 4 options.

After this step, the transition to choosing a payment method and the payment itself occurs, which I described in. Here I will further tell you about tracking.

SPSR Express Parcel Tracking

I did not use SPSR Express delivery to pick-up points and parcel terminals, because for some reason it is more expensive than courier delivery to your home (or office), and at the same time, it is less convenient for me personally. However, there should be no difference in terms of tracking the parcel.

The transition to information about the movement of the parcel is carried out, as with delivery by the Boxberry service - through the link in the letter from iHerb that the order has been sent, and from the order history in your personal account. Then the differences begin.

Initially, a not very informative page of the iHerb website opens. And only when you click on the SPSR Express tracking number, you are taken to their website with more detailed information about the parcel.

And here the alarmists will be tested. For about 5-6 days, the order is in the status “Waiting for arrival in the country of destination (recipient).”

At the same time, the following message may unexpectedly appear in tracking on the iHerb website:

Or even something like this: :)

Fortunately, on the 6-7th day the parcel does arrive and quickly passes through all authorities. And the courier delivers it to you the very next working day. 🙂

At the same time, 2 SMS messages arrive on the phone:

the first about the arrival of the parcel with the delivery date, as well as a link to manage delivery - in case it is more convenient for you on another day;
the second is that the order was issued to the courier - directly in the morning on the day of delivery.

If the order arrived late in the evening, as was the case for me the first time, then in the morning both SMS messages will arrive at once, one after the other.

That's it, wait for the courier. Despite the fact that I live 100 km from Moscow, the courier arrives at my place around 11 o’clock in the morning.

Overall, SPSR Express is a great delivery service. For orders from iHerb, I now only use it (at least as long as it is cheaper than other methods), and I recommend it to you.

SPSR Express stands for Speed, Personal approach, Safety, Rationality (SPSR - Speed, Personal approach, Safety, Rationality) - this is a logistics company for express delivery of goods and correspondence, which was opened and registered in 2001, in the same year the main office and the first branches, at the moment the company serves over 6,000 cities and towns in Russia. Early 2013 SPSR-EXPRESS opens an international route and signs agreements with large stores and trading platforms (On aliexpress.com, jd.com, this express delivery method is listed as Russia Express SPSR).

Your parcel is delivered by courier (you must present your passport upon receipt) to your door or through a network of parcel terminals PickPoint- , it is also sometimes possible to pick up from the point of issue of SPSR orders.

More details about the PickPoint parcel locker system
If the parcel is not initially delivered to the door by courier, then, as a rule, the parcel arrives at a PickPoint parcel terminal, where you pick up the parcel yourself. If there are no parcel terminals in your city, delivery is usually carried out by a courier. Parcel machines are boxes with parcels in them, access to which is controlled by a terminal, where you can pay for the parcel if required.

Usually posatmats are located in shopping centers, supermarkets, etc. When your order is delivered to the selected parcel locker, you receive an SMS message with an access code to receive your order. The shelf life of a parcel at a post office is usually 3 days, but more precisely the storage period should be written in SMS. You can read answers to the most popular questions about the PickPoint parcel locker system in

Video about the operation of parcel terminals -

SPSR asks the buyer for his full name in Russian, cell phone number, email, passport series and number, date of issue of the passport (the data will need to be entered on the website, you will receive a link from the store or by email) - this is normal, the full name and passport data are needed for transfer to the Federal Customs Service (in accordance with the Agreement “On the procedure for the movement by individuals of goods for personal use across the customs border of the Customs Union and the performance of customs operations related to their release”, that is, completely legal), and the telephone number and email for notification of status of the parcel or important changes regarding your delivery, choice of parcel terminal, etc. You can read about the privacy policy for personal data in the corresponding section on the spsr website -

2019-01-10

I ordered a parcel from America, it says delivery from 7-14 days! I've been waiting for 2 months, it's not lost, but is being checked by customs. I’m writing to support, they say we’ll deliver it soon!

For the last few years I have been regularly placing orders on iherb, delivery is carried out by Boxberry (an excellent delivery service). But this time, when placing the last order, the program automatically selected your company, unfortunately, I did not pay attention to this, for which, in fact, I paid. The parcel arrived in 7 days - this was the only plus. On November 25, 2017, I received an SMS message that the parcel would be delivered by courier on November 27, 2017. But I had to spend this day traveling, so...

In Ulan-Ude, the SPSR moved to an obscure address that you can’t find. There is no phone number in the branch, that is, there is no connection with them at all. I called the central office in Moscow - they also explained to me that they have no connection with their Ulan-Ude branch. I will change companies - I can’t send, I can’t receive, it’s impossible to call a courier (there’s nowhere to call). How they work is not at all clear.

Since 01/08/17, the parcel has been lying around in SPSR warehouses; delivery has already been postponed three times. Operators are like robots, as others have correctly noted. They reschedule the delivery to another day. There is no call to the courier. The control service is a piece of paper, no answer, no hello. I am very dissatisfied with the work of this "Express" service. But where can I complain about them???

Please look into the invoice 15083386648! Every day I coordinate delivery and don’t wait for anything, not a call, not an SMS, not a package! Mess!

Hello, can you please tell me how to receive a shipping receipt? The parcel was delivered from China Spsr-express to the office in Moscow, track AECA0000557351RU1. Then it was sent by Russian Post to the address: Balashikha, Akulovsky proezd, 4, apt. 159. Tracking number: 14081296097731. The parcel did not arrive at the specified address. I want to apply for a search, but for this I need a receipt. My mail: [email protected].

2016-04-05

The order was sent on December 15, 2015 by the seller, still no call or SMS, only emails asking me to enter my data, although I entered them 10 times. I called, they say I don’t need to enter the data again, but then why are they coming to me? an email every other day with the same requirement - enter your full name, address, etc. On the website, the monitoring says “the order was delivered to the SPSR office.” What does this even mean, can I go and get my order or should they call or text me?

2015-12-03

Good day! I called everyone I could, but alas, I did not receive a clear answer to the question. What mandatory conditions must be met when drawing up a declaration for shipment from the USA so that the customs broker does not have any questions? Either 3 pairs of socks are a trade lot, or 4 identical items are missed. Where is any information??? The operator said that none of the brokers would communicate with me about this, so what should I now send every time and hope...

Hello, can I check the contents of the parcel and whether the equipment is working before paying and signing the invoice?

Each buyer, when placing an order on the Aliexpress website, can independently choose the method of delivery of the goods. There are many shipping options on the Aliexpress website. For those who want to save money, there is free shipping, but it has one drawback: you have to wait more than two months for the ordered product. Many buyers are not satisfied with this shipping option, for example, if the buyer purchased a gift, he needs this product by a certain date, and free shipping does not guarantee delivery of the goods at the right time. Sometimes it happens that goods are delayed at customs or the package may get lost in the mail. Also on the Aliexpress website, there are often sales in honor of certain holidays, for example the Christmas sale. In this case, the sale starts a week before the holiday itself, and even if you order something as a gift to your family and friends, you simply won’t have time to give it, since the free package will take more than two months. Therefore, the aliexpress online store works closely with delivery services, although they are paid, but the goods arrive very quickly.

One of such services in Russia is the fast delivery service SPSR Express. SPSR Express provides parcel delivery within 1-2 weeks, which is many times faster than free shipping. Thanks to the fact that the online store aliexpress began to cooperate with SPSR Express in 2010, it is possible to arrange delivery through the SPSR Express service completely free of charge. Typically, delivery via SPSR express is paid, but many sellers pay for shipping themselves in order to attract customers. When placing an order and choosing delivery, payment information is indicated immediately. And if delivery through the SPSR express service was free, or rather the seller himself paid for it, you do not have to pay any additional funds.

In order to use the SPSR Express courier service, you need to see if the seller cooperates with this service. To do this, you need to select the required product, set the country to which the product will be delivered, in this case it is Russia or in English it will be written “Russian Federation”. If such delivery is available, then in the pop-up list one of the items will indicate the transport company "Russia Express-SPSR", as well as the approximate delivery time - 7-14 days and the cost of delivery, if it is paid, the amount in dollars will be indicated, if for The seller pays for the delivery, then in the “shipping cost” column there will be the inscription “free”.

Another feature of arranging delivery using the SPSR Express courier service is that after placing an order, you must indicate your passport details. If you do not do this, your package simply will not be able to pass customs and will be returned. There is no need to worry about your personal data, since the SPSR Express delivery service has long established itself in Russia, this company has its own privacy policy and guarantees that all your personal data will be kept completely secure.

Therefore, after placing an order and choosing the SPSR Express delivery service, you need to fill out a special form that will be sent to your email. Usually, after placing an order, the buyer receives an SMS message on his phone from the SPSR Express service, informing him that forms have been sent to his email address that need to be filled out. If you haven’t received an SMS within two days, then just check your mail, the forms will definitely arrive, since when placing an order you must indicate your email address and phone number. The forms must indicate personal data, passport data, and they will also indicate the delivery address. Be sure to check the box that you are familiar with the personal data processing policy of the SPSR Express service. That is, you fully trust your personal data, and you are familiar with the privacy policy of the SPSR Express service.

After this, you will be able to track your parcel, which will arrive quite quickly, so it is recommended to track it every two days.

To track a parcel delivered through the SPSR express service, you need to copy the track code. It should be sent by the seller by email, you can also view it on the aliexpress website. To do this, you need to go to your personal account “my aliexpress”, then click “my orders”, select the required product, and click more details next to it. A window will open where you can view detailed information, as well as find out the parcel tracking code. Copy this code and enter it into a special window on one of these sites:

http://www.spsr.ru/ru/service/monitoring or https://post2go.ru/courier/spsr

You should receive a message on your phone that the parcel is in your city. After this, you can pick up the parcel. You can receive it at a special center for issuing such parcels. If you want the courier to bring your order to your home and hand it over personally, then you will have to pay extra. In another case, you need to come to one of the SPSR Express branches yourself; you must have a passport with you, otherwise the parcel will not be given to you without a passport. The address of the desired branch in your city will be indicated in the SMS message. If you have any questions or do not agree to leave your passport data, you need to contact the support center on the official website of the spsr express service, at this address: http://www.spsr.ru or by phone: 8- 800-555-54-45.

Also here: http://www.spsr.ru/ru/company/contacts you can find out the addresses of SPSR express service branches in any city in Russia.