Verbal and non-verbal means of communication. Presentation "Secrets of non-verbal communication Non-verbal means of communication presentation

The meaning and meaning of words, phrases Speech sound phenomena Expressive qualities of the voice Communication, being a complex socio-psychological process of mutual understanding between people, is carried out through the following main channels: speech (verbal - from the Latin word oral, verbal) and non-speech (non-verbal) channels of communication. Speech as a means of communication simultaneously acts both as a source of information and as a way of influencing the interlocutor. Structure of verbal communication

Studies show that in the daily act of human communication, words make up 7%, intonation sounds - 38%, non-verbal interaction - 53%. Kinetics Tactics Proxemics Non-verbal means of communication are studied by the following sciences: Mimic expressions carry more than 70% of information

GESTURES are specific human habits associated with hand movements (scratching, twitching), they are a kind of substitutes for words or phrases in communication. These are gestures that express the attitude of the speaker to something. These include a smile, a nod, the direction of the gaze, purposeful movements of the hands. these are gestures of communication: pointers (pointing finger), pictographs, that is, peculiar hand movements connecting imaginary objects. illustrators regulators adapters emblems Gestures in communication carry a lot of information; in sign language, as in speech, there are words, sentences. The richest alphabet of gestures can be divided into 4 groups:

Dialogue as a form of communication DIALOGUE Dialogue is a particularly vivid manifestation of the communicative function of language. Dialogue is a natural form of communication with an interlocutor, assuming the presence of two equal participants in communication. Dialogue is the primary natural form of linguistic communication, the classic form of verbal communication Dialogue implies the desire of interlocutors to hear and understand each other. On this, in fact, the very principle of communication is built.

Types and techniques of listening to a communication partner In the process of speech interaction, information is transferred from one partner to another, which can be expressed in the following scheme: information transfer understanding information transfer of information - (the speaker encodes information in words) - (the listener decodes words, extracts information ) understanding information.

Listener reactions, listening techniques are as follows: Emotions (wow, ah, great, laughter, mournful mine) Mirror - repetition of the last phrase of the interlocutor with a change in word order. Clarifying questions (What did you mean? Assessments, advice. Echo reaction - repetition of the last word of the interlocutor. Paraphrase - conveying the content of the partner’s statement in other words. Assent (yeah, yeah, yes, yes, well, chin nodding) Deaf silence (apparent absence reactions).

Communication is the process of establishment and development between people. Communication is a complex process of interaction between people, which consists in the exchange of information, as well as in the perception and understanding of each other by partners. The subjects of communication are living beings, people. In principle, communication is characteristic of any living beings, but only at the human level does the process of communication become conscious, connected by verbal and non-verbal acts. The person who transmits information is called the communicator, and the person who receives it is called the recipient. Communication is a complex process of interaction between people, which consists in the exchange of information, as well as in the perception and understanding of each other by partners. The subjects of communication are living beings, people. In principle, communication is characteristic of any living beings, but only at the human level does the process of communication become conscious, connected by verbal and non-verbal acts. The person who transmits information is called the communicator, and the person who receives it is called the recipient. 12

VERBAL COMMUNICATIONS Improving Your Verbal Communication Skills Improving Your Verbal Communication Skills Speech is still the most common form of communication. Oral speech is still the most common way of communication. 13

To be understood, it is not enough to have good diction. You must be clear about what you are going to say. In addition, you must choose such words so that your thought is correctly understood. If a person has to speak to a large audience, he formulates theses for himself or otherwise prepares for a report. But in everyday life, verbal communication requires spontaneity, and this can cause anxiety, insecurity, and even fear in a person. You can start working on oral speech by expanding your vocabulary.

People use written communication less often than oral communication. But with the advent of e-mail, the importance of written communication has greatly increased. Any written communication has one undeniable advantage over oral communication. By compiling it, you have the opportunity to think, put your thoughts in order and, if necessary, even rewrite it cleanly. However, the shortcomings of written communication should also be noted. Written communication cannot convey the intonation of your voice and gestures. 17

Verbal communication is the most researched type of human communication. In addition, this is the most universal way of conveying thought. A message created using any other sign system can be translated into human verbal language. For example, a red light signal is translated as the passage is closed, stop; raised finger, covered with the palm of the other hand, as I ask for an extra minute break in sports, etc. 18

Non-Verbal Communication Non-verbal communication, better known as body language, includes all forms of human expression that do not rely on words. Psychologists believe that reading non-verbal cues is essential to effective communication. Why are nonverbal cues so important in communication? about 70% of information a person perceives precisely through the visual (visual) channel; non-verbal signals allow you to understand the true feelings and thoughts from the interlocutor. 19

The great importance of non-verbal signals in business communication is confirmed by experimental studies, which say that words (to which we attach such great importance) reveal only 7% of the meaning, sounds, 38% of the meaning are sounds and intonations and 55% - postures and gestures. Non-verbal communication includes five subsystems: 1. Spatial subsystem (interpersonal space). 2. Look. 3. Optical - kinetic subsystem, which includes: - the appearance of the interlocutor, - facial expressions (facial expression), - pantomime (poses and gestures). 4. Paralinguistic or near-speech subsystem, including: - vocal qualities of the voice, - its range, - tonality, - timbre. 5. Extra-linguistic or extra-speech subsystem, which includes: - rate of speech, - pauses, - laughter, etc. 20

Facial expression Facial expression is the most important source of information about a person, especially about his feelings. The most prominent expression of facial expressions is the smile, which, while not being overused, is a good positive stimulus. Smiling tends to convey friendliness, but over-smiling often reflects a need for approval... A forced smile in an unpleasant situation betrays feelings of apology and concern... A smile accompanied by raised eyebrows indicates submission, while a smile with lowered eyebrows expresses superiority Visual eye contact is, as you know, the mirror of the soul, so visual contact. Can be singled out as a separate specific skill. Direct eye contact is another way to say: I'm with you, I want to hear what you have to say 22

Head nods Head nods are a very good way to show the client that you are listening. Watching the pros at work shows how therapeutic a simple head nod can be, combined with good eye contact and reactions like 'Uh-huh' and 'I understand'. Tone, tempo and loudness of the voice The voice is an important means of expressing a whole range of subjective feelings and meanings. The tone and pace of speech can tell a lot about a person's emotional state. As a rule, the speed of speech increases when the speaker is excited, agitated or worried. The one who tries to convince his interlocutor also speaks quickly. Slow speech often indicates depression, arrogance or fatigue. 23

The result of my presentation There are two main types of communication. In human society, communication can be carried out both verbally and non-verbally. Verbal communication for a person is the main and universal way of communication. Any other way of interaction can be expressed by means of the language. However, as already mentioned, everything can be expressed by means of language. And the communicative function, as mentioned in previous chapters, is one of the most important functions of the language. 24

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Communication is a complex process of interaction between people, which consists in the exchange of information, as well as in the perception and understanding of each other by partners. The subjects of communication are living beings, people. In principle, communication is characteristic of any living beings, but only at the human level does the process of communication become conscious, connected by verbal and non-verbal acts. The person who transmits information is called the communicator, and the person who receives it is called the recipient. Communication is the process of establishing and developing between people.

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VERBAL COMMUNICATIONS Improving Your Verbal Communication Skills Oral language is still the most common form of communication.

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People use written communication less often than oral communication. But with the advent of e-mail, the importance of written communication has greatly increased. Any written communication has one undeniable advantage over oral communication. By compiling it, you have the opportunity to think, put your thoughts in order and, if necessary, even rewrite it cleanly. However, the shortcomings of written communication should also be noted. A written message cannot convey the intonation of your voice and gestures.

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Verbal communication is the most researched type of human communication. In addition, this is the most universal way of conveying thought. A message created using any other sign system can be 'translated' into verbal human language. For example, a red light signal is translated as ‘passage closed’, ‘stop’; a raised finger, covered with the palm of the other hand, as ‘I ask for an extra minute break’ in sports, etc.

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The great importance of non-verbal signals in business communication is confirmed by experimental studies, which say that words (to which we attach such great importance) reveal only 7% of the meaning, sounds, 38% of the meaning are sounds and intonations and 55% - postures and gestures. Non-verbal communication includes five subsystems: 1. Spatial subsystem (interpersonal space). 2. Look. 3. Optical-kinetic subsystem, which includes: - the appearance of the interlocutor, - facial expressions (facial expression), - pantomime (postures and gestures). 4. Paralinguistic or near-speech subsystem, including: - vocal qualities of the voice, - its range, - tonality, - timbre. 5. Extra-linguistic or extra-speech subsystem, which includes: - rate of speech, - pauses, - laughter, etc.

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Facial expression Facial expression is the most important source of information about a person, especially about his feelings. The most prominent expression of facial expressions is the smile, which, while not being overused, is a good positive stimulus. “Smiling tends to convey friendliness, but excessive smiling often reflects a need for approval... A forced smile in an unpleasant situation betrays feelings of apology and concern... A smile accompanied by raised eyebrows indicates submission, while a smile with lowered eyebrows expresses superiority Visual contact The eye is known to be the mirror of the soul, so visual contact. Can be singled out as a separate specific skill. Direct eye contact is another way to say, “I'm with you, I want to hear what you have to say.

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Head nods Head nods are a very good way to show the client that you are listening. Watching professionals at work shows how therapeutic a simple head nod is, combined with good eye contact and reactions like “Uh-huh” and “I understand.” Tone, tempo and loudness of the voice The voice is an important means of expressing a whole range of subjective feelings and meanings. The tone and pace of speech can tell a lot about a person's emotional state. As a rule, the speed of speech increases when the speaker is excited, agitated or worried. The one who tries to convince his interlocutor also speaks quickly. Slow speech often indicates depression, arrogance or fatigue.

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Introduction
Kinesics:
1. Gait
2. Pose
3. Gestures
4. Mimicry
5. Visual contact
Voice characteristics
Takeshika
Proxemics:
1. Distance
2. Orientation
Conclusion
Application

Introduction

Non-verbal communication is "sign language", such forms
self-expressions that do not rely on words and other
speech symbols. Australian specialist Allan Pease
claims that 7% of information is transmitted with the help of words,
sound means - 38%, facial expressions, gestures, postures - 55%. Those. Not
so important is what is said and how it is done.
Non-verbal communication is especially valuable because it
spontaneously and unconsciously. Therefore, despite
that people weigh their words and control
facial expressions, it is often possible to leak hidden feelings through
gestures, intonation and tone of voice. i.e., non-verbal channels
communication rarely deliver false information, so
how they are less controllable than
verbal communication.

Kinesics

Kinesics - general motor skills of various
body parts showing
human emotional reactions. TO
kinesics include expressive
movements manifested in gestures and
facial expressions, in pantomime (motor skills of all
body, including posture, gait,
posture, etc.), as well as visual
contact.

Gait

Gait is the way a person moves. Her
components are: rhythm, step dynamics,
amplitude of body transfer during movement, body weight. By
a person's gait can be judged on well-being
person, his character, age. Can be defined
gait emotions such as anger, suffering,
pride, happiness.
To create an attractive appearance
the most preferred gait is confident
person, correct posture - light, springy and
always straight. The head should be slightly
raised and shoulders back.

Gait

It can be argued that people who walk fast
waving their arms, confident, have a clear goal and
ready to implement it.
Those who always keep their hands in their pockets are most likely very
critical and secretive, usually they like to suppress
other people.
A man with his hands on his hips aims to reach
their goals in the shortest way in the shortest time.
Problem solving people often walk in a pose
"thinker": head down, hands clasped behind the back,
gait is very slow.
Self-satisfied, somewhat arrogant people - high
chin raised, hands moving pointedly
vigorously, legs - as if wooden. Whole gait
forced, with the expectation of impressing.

Pose

The human body can take about
1000 different stable positions (poses).
The main semantic content of the posture is
the individual's placement of his body in
attitude towards the interlocutor. This accommodation
indicates either closed or
disposition to communicate.
The best way to get in touch with
interlocutor is to copy his pose and
gestures.

Pose

Arms crossed on the chest with vertical
outstretched thumbs.
This posture conveys a double signal of the first one about negative or defensive
relation (arms crossed) plus
feeling of superiority
thumbs). Human,
resorting to this gesture, usually
plays with one or both fingers, and
typical for standing position
rocking in heels.
When the listener crosses his arms
chest, he not only develops
negative attitude towards
speaker, but he, moreover,
pays less attention to what he
hears.

Pose
typical, standard
crossing the arms is
universal gesture, almost
everywhere denoting defensive
or negative state
person.
If, in addition to crossing the arms,
chest, the man still squeezes his fingers
in a fist - this speaks of him
hostile and offensive
positions. Often this is accompanied
clenched teeth and flushed
person, in which case
follow verbal or
physical attack.

Pose
Incomplete crossing of arms
which one hand fits
across the body, anchored to
other hand. This creates a barrier.
The person often uses the barrier
out of hand, being in society
strangers, or
lack of self-confidence.
The man holds himself
hands. Such an incomplete barrier
used by people
facing the big
audience upon receipt
awards or when pronouncing
speech.

Pose
Crossing the legs is
sign of negative or
defensive attitude of man.
The crossing of the arms testifies
more negative attitude
human than crossing legs, and
crossed arms more clearly
are striking.
When the crossed leg
also accompanied by
crossing the arms over the chest,
means that the person
"disconnected" from the conversation.

Pose
Argumentative-opposing
pose.
Cross-legging with
fixing the leg with the hands. Man with
fast reaction, which is very
difficult to convince in a dispute, often
sitting cross-legged and hugging
leg with hands. This is a sign of solid
a stubborn person who needs
special approach to achieve
common language.

Pose
Expression
readiness
seated person.
Aggressive posture
readiness,
Human
opens
region of the heart and
throat showing
non-verbally
fearlessness. This
posture can be
more strengthened
if a man
arranges
wide leg or
squeezes fingers into
fists.
Postures of readiness signaling
desire to end a conversation or meeting,
are expressed by feeding the body forward, with
both hands are in the lap, or both
hands hold on to the side edges of the chair.
If any of these postures appear during
conversation time, it would be reasonable with your
parties to take the initiative in their own hands and
be the first to end the conversation.

Pose
Laying hands behind the head
"Maybe someday you
become the same
prosperous like me." Human
not only feels
dominance over others, but
inclined to argue.
Laying hands behind the head "We are absolutely equal."

Pose

typical posture
critical appraisal -
"I don't like that
you talk and I'm with you
disagree."

Gestures

Gestures are various movements of the hands and head.
There are also micro gestures: eye movement, redness
cheeks, increased blinking, lip twitching and
etc.
All cultures have basic similar gestures, among
which can be distinguished: communicative (gestures
greetings, farewells, attracting attention, prohibitions,
affirmative, negative, interrogative and
etc.); modal, i.e. expressing appreciation and attitude
(gestures of approval, satisfaction, trust and distrust and
etc.); descriptive - those that make sense only in
context of speech.

Gestures
Gathering non-existent
villi. When a person disagrees
the opinion or attitude of others
people, but does not dare to express
his point of view, he makes
gestures called
repression gestures, i.e. They
appear due to
holding back your opinion.
There are three main points
heads. The first is a straight head. This
head position is typical for
a person who is neutral
to what he hears. When the head
leans to the side, it speaks of
that the person is interested.
If the head is tilted down, it says
that a person's attitude
negative and even judgmental.

Gestures
Placement of the rim of the frame in the mouth.
Used when thinking
your decision. People wearing
glasses, can still use
in one way giving them
the opportunity to gain time is the constant filming and
putting on glasses, wiping
lenses.
The hand covers the mouth and the thumb is pressed to
cheek, while the brain at the subconscious level
sends signals to restrain spoken words.
Sometimes it can only be a few fingers
at the mouth or even a fist, but the meaning of the gesture remains
same.
If this gesture is used by a person at the moment
speech, this indicates that he is speaking
lie. However, if he covers his mouth with his hand in
that moment when you talk and he listens
means he feels like you're lying!

Gestures
Nose touch. When bad thoughts
penetrate the consciousness, the subconscious tells
cover your mouth with your hand, but at the very last
moment, out of a desire to disguise this
gesture, the hand withdraws from the mouth, and
a light touch to the nose is obtained.
Another explanation could be that in
time of lies appear ticklish urges
on the nerve endings of the nose, and I really want
scratch your nose to get rid of them.
Rubbing the century. This gesture
caused by what's in the brain
desire to hide
from deceit, suspicion or lies,
with which he faces
or a desire to avoid looking into
the eyes of the person to whom he
tells a lie.

Gestures
Scratching and rubbing of the ear.
The gesture says that
the man listened to
wants to speak out.
Neck scratching. In that
case of a person scratching
right index finger
hands place under the earlobe or
same side of the neck. This
the gesture speaks of doubt and
a person's insecurities." I don't
I'm sure I agree with you."

Gestures
Collar pull. Desmond
Morris noticed that lying causes
itchy sensation in tender muscles
tissues of the face and neck, and requires
scratching to soothe those
Feel. It looks like this is
acceptable explanation for why
some people pull back
collar when they lie and
suspect that their deceit has been discovered.
Fingers in the mouth. fingers in mouth
talk about inner
approval needs and
support. That's why when
this gesture appears
need to support
person or assure him
guarantees.

Gestures
When a person starts with you
frankly, he usually
reveals to the interlocutor
palms in whole or in part. How
and other body language gestures,
it's completely unconscious
gesture, he tells you that
the interlocutor is speaking at the moment
the truth.
One of the least noticeable and at the same time
the most significant non-verbal signals,
is the signal transmitted by the palm of a person.
Open palm up position
confidential, non-threatening gesture. When the palm
turned down, in your gesture immediately
there will be a hint of superiority. Gesture
"pointing finger" is one of the most
annoying, used by a person in the process
speech, especially if it coincides in meaning with
spoken words.

Gestures
The shrug gesture is
a good example of universal
a gesture that means
a person does not know or does not understand, oh
than speech. It's a complex gesture
consisting of three components:
outstretched palms raised
shoulders raised eyebrows.
Rubbing the palms. By using
rubbing hands people
communicate non-verbally
positive expectations.

Gestures
Clasped fingers. Gesture
denotes disappointment and desire
man to hide his negative
relation.
This gesture has three options:
crossed fingers raised
face level, hands on the table, on
kneeling while sitting or
down in front of you in a standing position.
There is an addiction
between hand position and strength
negative feeling,
experienced by man,
yes, with a person it is more difficult
will agree in case
if his hands are raised.

Gestures
Spike-like position of the hands. This
gesture has two options: hands
capstan up and arms capstan down.
The first position is usually
accepted when the speaker
expresses his or her opinion
your ideas. Second position
used when a person
speaks and listens.
Laying hands behind the back.
The gesture "hands in the lock behind the back." It allows a person with
unconscious fearlessness to open their
vulnerable areas of the body such as the stomach, heart, throat.
Gesture "laying hands behind the back with a grip on the wrist",
which indicates that the person is upset and
trying to control himself. In this case one hand
grips the wrist so tightly, as if she
trying to keep her from getting hit.
The person shows more effort for self-control,
if it captures the forearm, and not just the hand.

Gestures
Sticking out the thumbs
hand speaks of power,
superiority and even
human aggressiveness.
In addition, lovers of this gesture
often stand on tiptoe to
become taller.

Gestures
The person takes the assessment
posture if he props up his cheek
fingers clenched into a fist,
index finger rests
into the temple
When the index finger is pointing
vertical to the temple, and the thumb
supports the chin, it indicates
that the listener is negative or
is critical of the lecturer or
the subject of his message. Often
index finger may rub or
pull the eyelid as
negative thoughts thicken.

Gestures
Stroking gesture
chin" means that
man trying to accept
solution.

facial expressions

Facial expressions are facial muscle movements
the main indicator of feelings. Counts,
that when motionless or invisible
the face of the interlocutor is lost up to 10-15%
information. The literature notes
over 20,000 descriptions of facial expressions.

facial expressions

A smile, like all means of non-verbal communication, expresses many
shades of experiences: there is a friendly, ironic,
mocking, contemptuous, ingratiating and other types of smiles.
Some psychologists are of the opinion that we smile not
only because we are happy about something, but also because a smile helps
we feel happier and more confident. Smile upon meeting
relieves alertness of the first minutes and contributes to more
confident and calm communication.

6.
7.
8.
Following the rhythm of the interlocutor is the main
means of establishing mutual understanding. Never
speak faster than the other person. Faster speech rate
creates a feeling of pressure and control in people. Speed
speech coincides with the speed of the brain. Talk to
the same speed as the interlocutor, or a little slower.
Copy intonation and tone of voice.
If you notice that every time you move forward
the interlocutor steps back, keep your distance. Your
the interlocutor unconsciously maintains a distance,
necessary for him to feel comfortable.
Touch the interlocutor exactly as many times as he
to you. If the interlocutor does not touch you, behave the same way.

Conclusion

9.
10.
11.
Bridging is a technique that helps maintain
conversation and avoid situations in which you will speak
too much and your partner too little. As
"bridges" you can use the expressions: "Do you want
say ..", "For example? ..", "So what? ..", "And then you ..", "So
way?..”
Most people never think about the fact that nods
It is the strongest means of persuasion. nodding very
contagious. If I nod at you, you will definitely nod back.
Even if you don't agree with what I'm saying. Nods - excellent
means of achieving agreement and cooperation.
In addition to nods, you can end questions with verbal
confirmations, such as: “Isn’t it?”, “Really?”, “After all
So?".
When the other person is talking, encourage them to continue.
conversation using minimal encouragement. For such phrases
can be attributed: “I understand ..”, “Yeah ..”, “Really? ..”

Conclusion

11.
12.
Using mirroring,
can influence
the results of your conversation with
face to face with another person.
Copying his gestures and posture
help you position it
person to himself, because he
sees that you understand and
share his point of view.
Never copy those
feelings that you
opinion, experiencing
companion.

Application

peer
carefully in these
drawings and try
identify shades
human smiles.
1 - Sincere smile. It is given only by cheekbones
muscles, muscles of the lower part of the face are not involved.
2 - Frightened smile. The corners of the lips are stretched
towards the ears so that the mouth becomes
rectangle shape.
3 - Contemptuous smile. Muscles contract in
corners of the lips, causing a slight upward curve, clearly
expressed on one side.
4 - Pathetic smile. The main difference from
restrained - the absence of all signs
muscle tension around the eyes.
5 - Chaplin's smile. Arched lip lift,
much stronger than with a sincere smile.
6 - Fake smile. more asymmetrical than
sincere. Accompanied by muscle movement
around eyes.

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Communication is the process of establishing and developing between people.

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3 VERBAL COMMUNICATIONS Improving your verbal communication skills Oral language is still the most common form of communication.

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Examples of verbal communication

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People use written communication less often than oral communication. But with the advent of e-mail, the importance of written communication has greatly increased. Any written communication has one undeniable advantage over oral communication. By compiling it, you have the opportunity to think, put your thoughts in order and, if necessary, even rewrite it cleanly. However, the shortcomings of written communication should also be noted. A written message cannot convey the intonation of your voice and gestures. 6

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Verbal communication is the most researched type of human communication. In addition, it is the most universal way to convey thought. It is possible to ‘translate’ a message created using any other sign system into verbal human language. For example, a red light signal is translated as ‘passage closed’, ‘stop’; a raised finger covered with the palm of the other hand, as ‘an extra minute break’ in sports, etc. 7

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Non-verbal communication

Non-verbal communication, better known as the language of postures and gestures, includes all forms of human self-expression that do not rely on words. Psychologists believe that reading non-verbal signals is the most important condition for effective communication. Why are non-verbal cues so important in communication? about 70% of information a person perceives precisely through the visual (visual) channel; non-verbal signals allow you to understand the true feelings and thoughts of the interlocutor. 9

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The great importance of non-verbal signals in business communication is confirmed by experimental studies, which say that words (to which we attach such great importance) reveal only 7% of the meaning, sounds, 38% of the meaning are sounds and intonations and 55% - postures and gestures. Non-verbal communication includes five subsystems: 1. Spatial subsystem (interpersonal space). 2. Look. 3. Optical-kinetic subsystem, which includes: - the appearance of the interlocutor, - facial expressions (facial expression), - pantomime (postures and gestures). 4. Paralinguistic or near-speech subsystem, including: - vocal qualities of the voice, - its range, - tonality, - timbre. 5. Extralinguistic or extra-speech subsystem, which includes: - rate of speech, - pauses, - laughter, etc. 10

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One of the first types of communication of our ancestors

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Facial expression Facial expression is the most important source of information about a person, especially about his feelings. The most prominent expression of facial expressions is the smile, which, while not being overused, is a good positive stimulus. “Smiling tends to convey friendliness, but over-smiling often reflects a need for approval... A forced smile in an unpleasant situation betrays feelings of apology and concern... A smile accompanied by raised eyebrows expresses submission, while a smile with lowered eyebrows expresses superiority Eye Contact - this, as you know, is a mirror of the soul, therefore visual contact. Can be singled out as a separate specific skill. Direct eye contact is another way to say, “I'm with you, I want to hear what you have to say 13

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Summary of my presentation

Two main types of communication should be distinguished. In human society, communication can be carried out both verbally and non-verbally. Verbal communication for a person is the main and universal way of communication. Any other way of interaction can be expressed by means of the language. However, as already mentioned, everything can be expressed by means of language. And the communicative function, as mentioned in previous chapters, is one of the most important functions of the language. The work was performed by a 2nd year student of the Black Sea State Academy Azarov Yu.V. 15

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Secrets of non-verbal communication.

There are two groups of ways in which interaction between people can be carried out: verbal and non-verbal ways of communication.

Speech is considered a verbal means of communication. Verbal communication is a conversation at the level of words understandable to all interlocutors.

Non-verbal communication is an external form of manifestation of the inner world of a person. Verbal and non-verbal means of communication are correlated in one message to varying degrees. They can complement each other, accompany, contradict or replace. Verbal means of communication occupy 20-40% of all perceived information. The rest of the communication is non-verbal.

Experts believe that many gestures are innate in nature, as they are used by the blind and deaf.

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Non-verbal behavior - body reactions that complement the main content of speech, transmitted using language.

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All non-verbal means of communication are divided into groups:

1) visual - visually perceived movements of another person (posture, gesture, facial expressions, gaze, gait, direction of movement, distance);