Complete course of hotel business "hotelier". Complete distance course of hotel business "Hospitality"

This is a popular direction of both education and development of the country. Many people think about what kind of education to get for successful work in this field. Understanding this issue is not as difficult as it seems. In fact, it is enough to know just a few features of training. But choosing a place to receive an appropriate education is more difficult. There are a lot of various institutions that allow you to work in the hotel and restaurant business after graduation. And an ignorant person can simply get confused in the choice.

What is the work

So, the first step is to understand what a citizen who decides to work in a direction called "hotel and restaurant business" has to do. It is not entirely clear what needs to be done in this or that case.

The thing is that upon graduation from a particular institution, a person will become a restaurateur. Or, as he is also called, the manager of the hotel and restaurant business. The tasks of such an employee are varied.

Among the main occupations are:

quality control of work;
management of hotels or restaurants;
organizing the supply of items necessary for the functioning of the business;
marketing planning.

In other words, such a manager is a universal worker in the hotel and restaurant business. Most often found as an administrator in a particular institution.

Ways of learning

Did the definition scare you away? Then you should think about training. Where can one master such an activity as a hotel and restaurant business? Where should a person go to get the appropriate education? There are a lot of options. Everyone chooses one or another institution to build their career and get an education in the hotel and restaurant industry.

If we briefly list all possible places of study, we can single out the following organizations:

universities in Russia and outside the country;
colleges;
organizations offering retraining;
private training companies.

Each training option has its own characteristics. They will be discussed further. What to pay attention to in this or that case? How to become a restaurateur without any problems?

Retraining

Perhaps we should start with the least common scenario. It's about retraining courses. They are usually organized either by the employer or by specialized labor exchanges.

The training period is on average 2-3 months. No entrance examinations are required. Upon graduation, a citizen receives a certificate of retraining as a restaurateur. From now on, he will be able to work in the hotel and restaurant business.

Private centers

The next training option is to contact private training centers. This is a good way to get additional education, as well as self-development. With the help of specialized courses, you can easily master the hotel and restaurant business. It is recommended to inquire about the programs offered by certain private educational institutions.

They usually study for about a year. In rare cases, the training is several months or years. After listening to lectures, it is usually required to pass a final test, pass an exam. And after that, a person is issued a certificate stating that he is now considered a restaurateur. The document usually lists acquired skills.

Interested in the hotel and restaurant business? What subjects will I have to take to study in private centers? None. And it pleases. There are no entrance tests in private educational centers. It's enough just to pay for your education.

Universities

A more serious approach is to study at the universities of the country. Modern universities offer several options for mastering the specialty of a restaurateur. You can study at a university on the basis of secondary vocational education or get a higher education. In the first case, education will be received. It is not highly valued by employers. In the second, the graduate will receive a diploma of higher education. It is he who attracts many employers. Although, as practice shows, the hotel and restaurant business allows you to successfully build a career with a diploma of secondary specialized education.

Depending on the chosen type of education, you will have to stay as a student either 2 years, or 3, or 4. In the first two cases, we are talking about secondary specialized education based on grade 9 or 11, respectively. Higher mastered 4 years.

A distinctive feature of education in universities and colleges is the presence of entrance examinations. To be admitted as a student, you will need to pass some exams. About them a little later. First, you should find out where exactly in Russia you can go to study as a restaurateur.

Universities for education

There are a lot of higher educational institutions in Russia. Where are they trained in the direction of "hotel and restaurant business"? Universities in Russia that offer to become restaurateurs include the following:

Plekhanov University;
RSUH;
MGI named after Sechenov;
Russian State University of Tourism and Service (Moscow).

This is not all educational institutions. In almost every humanitarian university, you can become a restaurateur. Only the above places, as students say, are best taught in the chosen direction.

College

Interested in the hotel and restaurant business? College is the most common option for getting an appropriate education to start a career. Usually, admission to specialized schools is considered after the 9th or after the 11th grade.

Depending on the chosen educational institution, entrance examinations are either available or absent. Where exactly do you go to study? You can choose a liberal arts college. And there to see if there is a direction of interest to the applicant. As already mentioned, after grade 9 they study for 2 years, after 11 - 3.

Where specifically to go? You can pay attention to:

management and hotel and restaurant business;
College of Small Business #48;
food college in Moscow;
Krasnodar Trade and Economic College.

All this is just the beginning. The list can be very long. Interested in the hotel and restaurant business? College in St. Petersburg on the embankment 154a is considered the most successful choice among the residents of St. Petersburg.

Tests

What's next? Now it is important to understand what tests will have to pass. As already mentioned, technical schools are sometimes accepted simply by application. All you have to do is show your high school diploma, ID card and application for enrollment.

And if the university will master the hotel and restaurant business, what to take? The required exams include:

Russian language;
mathematics.

Both subjects must be passed at the basic level. But on the profile you will have to take social studies. In some cases, they may also request the USE or GIA in English. These are all the exams that you have to pass. And then it will not be difficult to enter a hotel and restaurant business college or university.

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Hospitality courses

The "holy trinity" of the hospitality and service industry - restaurant, tourism and hotel business - despite the crises, is in the process of active growth. And even if a Russian hotel does not always fit into the European standard and lags behind Western countries in terms of infrastructure development, educational courses will look attractive as long as the business itself is attractive to investors and potential hoteliers, promising to careerists and elites in the eyes of the public. Even lagging behind the EU and the US has a plus - the absence (as yet) of wild competition.

To increase the profitability of the hotel/restaurant and the professionalism of management personnel, to highlight the key points of the organization and development of the hotel business will help hotel and restaurant business courses in Moscow. The training program is short-term, but extremely intense. The theme of hospitality, the basics and nuances of hotel administration, taking into account its number of storeys, restaurant and bar management, fire safety, booking procedures and other points are considered in a concise but capacious form.

Oriented hospitality courses to European standards, but with an eye on the capital and all-Russian realities. After all, no Swiss specialized higher education will prepare a manager for “collisions” with domestic regulatory authorities, difficulties with supply that arise out of the blue, laxity of personnel and other troubles of a domestic type.

I can be and an additional trump card for applicants applying for leadership positions. After all, if for the EU a note about a specialized VO in a top manager's resume is a common occurrence, then for the hotel staff of the Russian Federation it is rather an exception. And against the background of applicants with diplomas of chemists, philologists and engineers, courses in the hotel and restaurant business look solid and very attractive.

But the most valuable thing that hotel business courses in Moscow offer is practical recommendations based on the experience of successful establishments. With the help of hotel and restaurant business courses, it is impossible to answer all the questions of the hotel business. But they lay the foundation for the success of a hotelier, prioritize organizational and managerial issues, help improve the qualifications of staff, and, accordingly, the level of service and profit.

Hospitality courses in Moscow

Any business requires a good knowledge of legal aspects, the theory of entrepreneurship and the ability to analyze the situation on the market. You can get the knowledge necessary for an entrepreneur and a novice businessman in the course "Training in the hotel business."

Today, the hotel and tourism business is one of the most well developed, competition in this sector is high, and therefore it is necessary to correctly maneuver and correctly adjust the business development policy. You can learn all this and much more by signing up for training at our center!

The training program assumes familiarity with the features of the structure of the administrative and economic service, the legal framework and the rules for maintaining documentation. In the process of learning the hotel business, you will learn how to competently organize a booking and accommodation service, get acquainted with European standards.

Classes on this course are conducted by specialists who have been working in the hotel business for more than a year, successfully developing their companies. They are happy to share the secrets of success!

hotel and restaurant business courses in Moscow

Course name:

Organization and management of the hotel business.

Course duration:

The total volume of the course:

Class schedule:

Standard mode of practice:

Monday, Wednesday, Friday - 4 academic hours each
Tuesday, Thursday - 4 academic hours each
Saturday, Sunday - 4 academic hours each

Intensive training regimen:

Monday, Tuesday, Wednesday, Thursday, Friday - 4 academic hours each
Monday, Wednesday, Friday - 8 academic hours each
Tuesday, Wednesday - 8 academic hours each
Saturday, Sunday - 8 academic hours

*** For corporate clients, the schedule of classes is discussed and compiled individually.

Group course times:

morning - from 9-00 to 12-00, from 10-00 to 13-00
daytime - from 12-00 to 15-00, from 13-00 to 16-00, from 15-00 to 18-00
evening - from 18-00 to 21-00, 19-00 to 22-00
weekend groups: Saturday and / or Sunday - from 10-00 to 13-00, from 13-00 to 15-00, from 15-00 to 18-00.

*** In some (exceptional) cases, the time of classes can be changed.

300 hours 23500

4.1 Classification of hotels

12. Fundamentals of hotel management

18. Recruitment of hotel personnel

18.3 Leadership styles

Apply for training and get free access to a demo lesson on 11 secrets from successful hoteliers to increase hotel sales right now!

Profession in the field of hotel business - promising and relevant

The tourism business in Russia and around the world, despite certain economic instability, is actively developing today, and this mainly contributes to the emergence of hotels of different levels and quality of service. Unfortunately, not all hotel owners understand how important it is for the hotel's reputation to be able to professionally and competently manage the hotel's departments and services. To do this, it is necessary not only to have an idea of the successful examples of the management of well-known hotel chains and the structure of hotel services, but also to understand in detail the quality standards, staff requirements and additional services that the hotel can provide.

The position of a hotelier is the highest rung on the career ladder in the hotel business, it requires high competence and is associated with extreme responsibility. Only a true professional with an appropriate education in this field can hold such a high position. And you can get such an education in the hotel business at the courses of the International Academy of Business.

The program of the full course "Hospitality" especially for hotel managers

The International Academy of Business has developed an effective training program for the hotel business especially for the heads of hospitality enterprises.

The program "Hospitality" at the International Academy of Business is aimed both at training "from scratch" and at improving the skills of hotel or hotel managers.

The International Academy of Business uses modern approaches and technologies in the field of education. Gone are the days when you had to attend classes at fixed hours and spend time on the road. To study at the International Academy of Business, it is enough to have Internet access to get the necessary knowledge at any time and from anywhere in the world. Try and feel how easy and productive distance learning can be, thanks to an understandable form of presenting the material, provided with illustrations, tables, diagrams and videos. In the process of studying hotel business and business, professional specialists of the Academy will always be in touch with you, ready to answer all your questions. Our main task is to help you master the specialty most effectively and efficiently. Distance courses of hotel business at the International Academy of Business are high-quality educational services for your future!

Modern and promising education at the International Academy of Business

The International Academy of Business has been specializing in providing qualified training for owners, managers and employees of the tourism and hospitality industry for over 15 years. More than 5,000 students have already entrusted the Academy with their professional development and career growth.

After completing distance learning courses in hotel business at the International Academy of Business, graduates receive a state diploma with an international supplement on the completion of the professional course "Hospitality".

License for educational activities No. 038379

The program of the training course "HOTELS"

1. Introduction to the subject of the hospitality industry
1.1 History of development and place in the economy of the hotel and tourism business
1.2 Global hospitality brands and brand success story The Ritz-Carlton, Hilton, Kempinski, Holiday Inn, Marriott

2. The hospitality industry in the 21st century
2.1 Structure and development factors of the hospitality industry
2.2 Seasonality and current state of the hospitality industry
2.3 Basic models of hospitality and hotel business organization
2.4 Classification and specificity of hotel services and hotel product

3. Classification and structure of hotel enterprises
3.1 Classification of hotels in different countries by category, category, comfort level
3.2 Types of hotels and functional purpose of hotels
3.3 Requirements for hotels of different levels and life support

4. Features of the development of the domestic hotel industry
4.1 Classification of hotels
4.2 The hotel industry system and hotel chains in Russia
4.3 The system of the hotel industry in Moscow and St. Petersburg

5. The main features of the services of the hotel enterprise
5.1 Hotel services and their functions. Interaction of hotels and travel companies
5.2 Working methods and room reservation systems. The structure of the reception and accommodation service
5.3 The structure of the engineering, technical and administrative services of the hotel
5.4 The structure of the security service and job descriptions of hotel staff

6. Theoretical foundations of international standards of hotel service
6.1 The concept of a quality service standard and the application of service standards as a success factor
6.2 Appearance and behavior of hotel staff
6.3 Telephone conversation standard. Booking, check-in, check-out procedure

7. Basic requirements for employees of hotel enterprises
7.1 Compliance with professional ethics and personal qualities for work in a hotel
7.2 Factors influencing guest choice of hotel
7.3 The most common types of customer behavior and the rules of communication between hotel staff and guests
7.4 Key principles for successfully dealing with difficult guests and how to deal with complaints

8. Organization and basic principles of the hotel restaurant complex
8.1 Hotel restaurant complex system and waiter standards
8.2 Advantages and disadvantages of outsourcing in the hospitality industry
8.3 Room-service and compliment system for hotel guests
8.4 Document flow rules, accounting for restaurant service dishes and minibar products

9. System of additional hotel services
9.1 Hotel booking, transfer and excursion services
9.2 Typology, types and functions of hotel animation services and programs
9.3 Catering for tourists in hotels

10. Licensing and certification of the hotel business
10.1 Definition of standardization, hotel standards and licensing
10.2 Indicators of the quality of hotel services
10.3 Confirmation of the hotel's compliance with international requirements (certification) and international certification

11. The role and economic significance of competition in the tourism market
11.1 Effective management of the hotel business. Formation and key factors of competitiveness
11.2 Types and basic strategies of competition in the hotel services market

12. Fundamentals of hotel management
12.1 Classification of hotel management forms: contract, franchising, lease, joint-stock companies, syndicates, consortiums
12.2 Structure and methodology of hotel business management. Quality management
12.3 Leadership and motivation of hotel employees
12.4 Methods and functions of planning, management functions

13. Management decisions and procedures and developments
13.1 Types and conditions for the effectiveness of management decisions
13.2 Process, decision styles and approach to decision making
13.3 Organizational plan and follow-up

14. Financial management of hotel enterprises
14.1 Economic planning and analysis of the financial condition of the hotel enterprise
14.2 Components of the hotel product and calculation of the cost of hotel services
14.3 Hospitality revenue management, accounting and reporting
14.4 Indicators for assessing the movement and condition of the fixed and working capital of the hotel

15. Drawing up a business plan for opening a hotel
15.1 Business planning, budgeting and costing
15.2 Interactions of hotel management systems
15.3 Preparation process for hotel expansion

16. Marketing management in the hotel business
16.1 Major booking systems
16.2 Cyclicity in the marketing of hotel services. The need to monitor competitors and action plan
16.3 Internet promotion and program organization

17. Security and security system
17.1 Integrated security and fire protection system
17.2 The concept of modern hotel security

18. Recruitment of hotel personnel
18.1 Features of hiring staff in a hotel, rules for conducting questionnaires and interviews
18.2 Features of recruitment for line and managerial positions, leadership qualities and organizational skills
18.3 Leadership styles

19. Professional development of hotel staff
19.1 Training, internships and professional adaptation of new employees
19.2 Evaluation of the work of hotel staff
19.3 Training and certification of hotel staff

20. Hotel personnel management
20.1 Forms and methods of personnel management, recruitment
20.2 Rules for concluding employment contracts and remuneration
20.3 Fund formation and payroll

21. Fundamentals of taxation of a hotel enterprise
21.1 System of taxes and fees, VAT calculation
21.2 What are the taxes on the net profit of the enterprise and on the cost of production
21.3 Features of hotel taxation and income tax

The course "Hospitality" of the International Academy of Business will teach you to understand the trends in the hotel business, tell you about the nuances of the services provided by the hotel, and introduce you to the standards in the hotel industry. You will learn all the subtleties of hospitality management. You no longer need to look for where to study hotel business and hotel business - the most effective correspondence course in hotel business at the hotelier school courses at the International Academy of Business. Apply for the Hospitality course now and in just a few weeks of study you will acquire all the necessary knowledge to effectively manage a hospitality business and master the profession of a hotelier!

The most common entrance exams are:

Russian language
Mathematics (basic level)
Social studies - a profile subject, at the choice of the university
History - at the choice of the university
Informatics and information and communication technologies (ICT) - at the choice of the university
Foreign language - at the choice of the university

The popularization and mass expansion of tourism in the world, cooperation with foreign partners and other factors require qualified specialists who are well versed in the hotel business and tourism business management in general. That is why this specialty attracts many applicants who (subject to good training) are guaranteed to be successfully employed.

The most common entrance exams

To enter the specialty "Hospitality", applicants are invited to take exams or count the results of the Unified State Examination in three subjects. The profile exam is social science, since training involves the study of a large number of social disciplines.

Other required exams are Russian and History. Some universities are replacing history with computer science and ICT. At the discretion of the school, a foreign language exam may be offered.

Brief description of the specialty

A specialist in this area can be engaged in organizational and managerial or production and technical professional activities. Students study a number of disciplines that allow them to form professional competencies. However, an important role in the training of specialists is given to the formation of the culture of the future hotel employee. Therefore, among the disciplines you can find conflictology and the psychology of business communication. In the process of learning, students participate in various trainings, undergo several practices, including abroad (depending on the particular university), study two foreign languages.

Major universities

The most famous educational institutions that train specialists in the specialty 43.03.03 "Hospitality"

Russian State University of Physical Culture, Sports, Youth and Tourism;
Voskresensky Institute of Tourism (branch) of the Russian International Academy of Tourism;
Moscow State Institute of Tourism Industry named after Yu.A. Senkevich;
Academy of Labor and Social Relations;
Russian State University of Tourism and Service.

Terms and forms of training

Training involves the following forms: full-time, part-time and part-time. The duration of full-time study is 4 years, on other forms - from 4 years 4 months to 5 years. After receiving a bachelor's degree, you can continue your studies in this specialty in the master's program.

Subjects studied by students

In the process of learning, students master six cycles of disciplines and separately physical culture.

These are the following cycles:

humanitarian,
social,
economic,
mathematical,
natural science,
professional.

Each of the above cycles includes the base and profile parts. The disciplines of the basic part of the cycles include philosophy, logic, history, psychology, life safety, economics, marketing, a foreign language, computer science and others.

Thanks to the profile part, the student receives good professional training and the opportunity for successful further education. Such disciplines are determined by the university depending on the specific profile of education.

Profile disciplines can be the following:

logistics, hotel industry technologies,
hotel animation,
public relations in the industry,
basics of entrepreneurship,
hotel personnel management,
business planning and others.

A number of disciplines are offered to students to study to choose from, depending on what directly interests them in the hotel business. These can be the basics of service science, sales management, marketing in the hotel and tourism industry, and others.

Acquired knowledge and skills

A bachelor in the field of hotel business during the training acquires the following knowledge and skills:

Whom to work

Bachelor graduates are employed in various organizations and companies in the hotel and tourism industry and hold the positions of director, department manager, specialist in sales, planning, development, marketing and advertising departments. Also, the specialty implies a successful entrepreneurial activity.

The next direction of employment is hotels, hotels, sanatoriums, recreation centers, health and resort complexes.

Here graduates can take the following positions:

supervisor,
administrator,
manager,
head of booking, accommodation, service maintenance,
personnel manager, etc.

You can find a job both in the resort or large cities of our country, and abroad. The choice of country may depend on the second foreign language studied. Salaries start from 30,000 rubles for service managers and from 40,000 rubles for hotel managers. For large hotels and popular tourist destinations, these numbers almost double.

There is a prospect of building a career vertically (from HR manager to manager) and horizontally (with a transition to larger and more popular hotels).

If you want to seriously engage in the restaurant business or make it your profession, you cannot do without a higher specialized education. Since the specialty of a profile manager in this area is in demand, many universities offer paid training in the hotel and restaurant business. And, despite the fact that the cost of such education ranges from $ 1,000 to $ 2,500 per year, there is a rather large competition for admission to many prestigious universities. There are, of course, budget places, but, unfortunately, they are very few.

When choosing a specialty, you should decide on a specialization: you can become an organizer or, these are different areas in the service sector. Specialists with an economic profile are developing a strategy and pricing policy, thanks to which the catering company will be able to withstand the fierce competition that exists in this area. Those who specialize in organizational areas will be engaged in the selection and training of personnel, perform administrative functions and, in general, be responsible for the successful operation of the restaurant.

Which Moscow universities train restaurant business specialists

Those who are more interested in the economic side of the restaurant business can enter the Russian Academy of Economics - the famous Plekhanovka (REA) or the Moscow International Higher Business School (MIRBIS). "Organizers" are trained at the Peoples' Friendship University of Russia (PFUR). Specialists of both profiles are trained at the Moscow Academy of Tourism and Hotel and Restaurant Business under the Government of Moscow (MATGRB) and the Institute of Tourism and Hospitality of the Moscow State University of Service.

When entering the specialty "Organization of restaurant business" you will need knowledge of foreign and Russian languages, as well as history and geography, to enter the economic specialty you also need to know mathematics well. At the exams, you will need to pass a test in two subjects and an interview, where professional suitability will be determined.

Study abroad

You can also get an international certificate confirming professional specialization in the restaurant business abroad. The training is focused on preparing effective managers in this field, after graduation from some schools you can get a bachelor's degree, as well as a diploma that will open the doors of the most prestigious restaurants for you.

Restaurant business will be successful if you choose the format of the institution (cafe, bistro, restaurant) correctly. Also, its success depends on the unmistakable choice of the most sought-after specialization (national cuisine, seafood, steaks). Another important aspect is the choice of region. Today, Italian restaurants are in the greatest demand, followed by restaurants of Caucasian cuisine. Japanese and Chinese cuisines continue to be popular, but this is already a downtrend.

You will need

the concept of the future restaurant, business plan, marketing plan, premises, equipment, products, staff.

Instruction

Choose a room that will match the format of the institution. The main selection criteria are the presence of client flows and suitable inside. It should also be possible to divide the area into three main parts: production, office and hall. Many novice restaurateurs at this stage make one irreparable mistake. In an effort to accommodate the maximum number of seats in the hall, they “rob” production areas, combine hot and cold shops, and reduce the number of utility rooms. As a result, the controlling authorities do not issue permission to open an institution, everything has to be redone.

Invite a designer, draw up a technical plan, which will indicate the main engineering communications that are tied to the process equipment. Be sure to provide a good hood - without it it is extremely difficult to work in a hot shop, and it is not very comfortable in the hall.

Purchase technological and commercial equipment. The first group includes refrigeration, thermal, mechanical. To the second - coffee and beer bottling. Also be sure to purchase an automation system. Which program to choose depends on your capabilities, as well as on the planned bandwidth. As a rule, specialists installing automated control systems will also help with training in working with it.

Obtain permits from Rospotrebnadzor and the fire inspectorate. If an enterprise operated in the premises before you, as a rule, there are no special problems with supervisory authorities. But when changing the profile, they are very possible. In this case, you should carefully listen to the requirements, correct the shortcomings and re-apply for consideration of your issue.

Make a staffing table. If your restaurant is a small cafe, some positions can be combined. For example, a bartender can be an administrator, and a chef can be a manager. However, everything is very individual and depends not only on the specifics of the institution, but also on the personalities of certain employees. To avoid