What a transport company is a pack. How to send a cargo by a transport company? How to track cargo in PEK by last name

Almost every commercial company has the name "Transport company" PEC "in the list of contractors. There are different reviews about this company, contradicting each other. It is useful to find out about their content before ordering the "First Forwarding Company" services for the transportation of goods or correspondence.

About the firm

TC "PEC" is one of the largest players in the Russian cargo transportation market. The company was registered at the border of the millennium, in 2001. Now there is a branch of a freight forwarding company in almost every city in the country. Automobile travelers meet PEC branded trucks on their way every day. There are already several thousand of them on the balance sheet of the enterprise.

First Forwarding Company offers both carrier and courier services. Despite the fact that the main direction of work that brings the greatest profit is the transportation of goods by orders of organizations, the company's management is increasingly developing and improving services for individuals.

"PEC" will accept any furniture, household appliances and even correspondence for transportation. Moreover, as reported in the advertisement, transportation will cost 3-4 times less than when contacting a courier service. By what means?

The fact is that PEC combines cargoes from several customers (firms and individuals) in one car so that the truck passes the shortest and most convenient route. It doesn't matter to the client which way his things go. It is more important to receive the cargo at the destination by a specific date safe and sound. This is the basis of the work system of the First Expeditionary Company.

Location of offices and terminals

The city where the head office and control center of TK "PEK" are located is Moscow. There are also 6 distribution centers in the capital, where goods are stored, received and issued.

The largest cargo operations are carried out by the main ("Vostok") terminal of TC "PEC", Moscow. Its address: Vyazovsky Prospect, 4, bld. 19. In this distribution center, both storage and acceptance and delivery of items of transportation are carried out. They also pack things in special containers. It should be noted, however, that some terminals are engaged only in receiving (or, on the contrary, issuing) goods.

Customer service offices have been opened in almost all cities that are regional centers. So widely from a geographical point of view, the First Expeditionary Company has spread its activities. Reviews confirm that it is convenient for the partners of the company. When solving a problem, for example, with the Moscow office of an enterprise, you can always contact employees located in your hometown.

There are branches of TK "PEK" in Samara, Novosibirsk, Yekaterinburg, Ufa, Vladimir, Kaliningrad, Astrakhan, Kurgan. Offices have also been opened in smaller settlements, such as Balakovo, Togliatti, Almetyevsk, Biysk.

Customer reviews do not overly approve of the location of the company's terminals. Indeed, many individuals and legal entities often have to receive the goods on their own. Not all customers want to spend extra money to pay for services for the delivery of goods to their home, office or warehouse.

PEC terminals are located, as a rule, outside the city, in not the most convenient places. They are hard enough to find. Customers who receive or transfer the item of transportation once (not on a regular basis) are forced to ask other drivers for directions.

The areas of the PEC TC bases themselves are very large. Already being in the territory leased by the company, customers wander for a long time, looking for a specific warehouse to contact them.

Cooperation with online stores

Currently shopping mall "PEK" (Moscow) is actively developing cooperation with online stores. In fact, the company now performs, among other things, the functions of a courier service. Such services are rendered mainly by the subsidiary company of TK "PEK" - Easy Way. It employs 7,000 professional couriers.

The company renders using 1000 of its own trucks. More than 150 points of delivery of goods have already been opened. Couriers delivering packages to customers have the authority to accept payments for purchases, including through mobile acquiring devices.

Cargo tracking

The company TK "PEC" (Moscow) has organized a unified system of control over the movement of cargo.

Clients have the ability to independently track the routes that their packages pass. There are three ways to do this.

• Online monitoring system on the corporate website of PEC TC. Cargo tracking is carried out as follows: in the window that appears, you must enter the invoice number. The system will indicate:

1. location of the item of dispatch;
2. terminal address where it will be delivered;
3. approximate arrival time of the package.

• SMS-informing. The client can connect to such a notification system at will at the time of ordering.
• Monitoring the status of delivery through your personal account. This is the most convenient and efficient way. It is used, as a rule, by PEC's corporate clients. The customer receives the address of his personal account upon signing the contract.

The peculiarity of the cargo tracking system in TK "PEK" is that the client can determine exactly where his package is at each moment of time. The program will record all intermediate points and terminals through which the shipment item passes.

Some customers are amused by the geography of their packages. Sometimes cargo passes 6 or more cities before reaching the recipients.

Cost of services

How expensive is delivery by the transport company "PEC"? The cost depends on the following factors:

• weight of cargo,
• its dimensions,
• route length,
• type of transportation (land or air),
• package,
• availability of additional services.

If, for example, the participation of an air carrier is required, delivery will be much more expensive.

The cost of services, both approximately and accurately, can be calculated in advance. Experienced clients choose the delivery of TK "PEK". They know how much the prices for services can vary from company to company.

For customers who are thrifty in their finances, it is important that there is an online calculator on the website of TK "PEK". If you specify the exact parameters of transportation in the program, the system will display the total cost of transportation of the cargo. It can be easily compared with the offers of other forwarding and courier services.

Reviews of individuals on the experience of cooperation with "PEK" contain information that the transportation of a small item will cost about 300 rubles. The cost of transportation of household appliances or furniture is 15 thousand rubles. and more.

Of the additional services, the most demanded is special rigid packaging - wooden pallets. Of course, many items can be folded into regular cardboard boxes. But on the way, such packaging can be severely damaged. Buying wooden pallets guarantees that nothing bad will happen to the contents of the parcel.

You can also insure the cargo in transit against damage and loss.

On the features of document flow

The company pays great attention to the correctness of paperwork. On the one hand, it is very convenient for clients that the necessary samples, forms are presented in attachments on the website of the TK "PEK". Power of attorney for sending and receiving cargo, inventories, cover letters, acts - all this can be quickly downloaded from the directory and filled with data.

On the other hand, the employees of the First Expeditionary Company are too pedantic to control the correctness of filling out the forms. This is often annoying for customers.

In particular, there are situations when the PEK employees themselves mistakenly send the cargo to the wrong city. In order to redirect it to the correct address, the forwarder's representatives ask the client to write a statement. If the document is drawn up with any flaw (from their point of view), it is not accepted. This is a reason for a serious negative from customers.

There are also situations when PEC employees, on the contrary, are too careless about the mandatory procedures. Some parcel recipients (mostly private individuals) are worried, for example, that couriers do not always ask for a passport. After all, this means that packages can be transferred to any other people who will introduce themselves by their names.

About the safety of goods

How reliable is the transport company "PEC" as a carrier? There are different reviews on this topic. The content is alarming for many. The company's customers vying with each other tell stories that fragile and fragile items contained in the parcels were broken and broken. These include:

• tableware,
• technique,
• mirrors,
• glass pieces of furniture.

Clients who received cargoes that were already practically unusable, wrote complaints to the management of TK "PEK" (Moscow). Most often, in response to such requests, a short letter came, explaining that the organization is not responsible for the safety of the cargo if the customer did not pay for additional packaging - wooden pallets. In such situations, you can probably see the correctness of the freight forwarders. It is really very difficult to ensure the safety and integrity of fragile items in transit if they are transported in ordinary cardboard boxes.

However, on the Internet, you can also find reviews of customers who have ordered expensive wooden pallets. Some of them also put special marks on the boxes, indicating that the contents of the package should be handled with care. At the same time, the loaders, as the reviews say, did not take care of such packages at all. Almost in front of the clients' eyes, the employees of the TK "PEK" company threw wooden pallets into a common heap, stepped on them, sometimes accidentally ran over with carts.

Some experienced PEC customers recommend wrapping cardboard boxes on top with a transparent film in several layers. According to them, the cargo in this case is protected much more reliably. In addition, it is easier and more pleasant to unpack the bags, since the box itself remains clean.

Theft of valuables from parcels

Some negative reviews focus on the topic of package content theft. Clients of shopping center "PEC" faced situations when boxes with things were clearly opened and part of their contents disappeared. When the subject of the parcel is, for example, a large number of items of clothing, it can be quite laborious to describe each item in the documents. In such cases, the contract for carriage simply indicates the total number of seats. Customers subsequently cannot confirm with anything that some things have disappeared from the boxes.

It also happened that during the transportation of a large number of seats, one of them was lost. At the same time, at the destination, the contents of the other boxes were re-divided into parts in such a way that the total number of places remained unchanged.

Often in such situations, even drawing up an insurance policy did not help. Customers seeking reimbursement were refused.

Judging by the opinions expressed on the network, sending TK "PEC" is not a very reliable way to deliver things to their destination safe and sound. Although, as you know, reviewers are not always objective.

On the promptness of resolving issues

How quickly does the transport company "PEK" resolve the issues of clients? Reviews say that it is very difficult to resolve any production issue through the "hotline".

The client does not have the opportunity to communicate every time with the same employee who could resolve any issue. There are specialists dealing only with cargo delivery issues. Apart from them, there is an accounting department that issues invoices for payment. Telephone operators cannot provide a comprehensive answer to every question. Customers also report long waiting times for email responses.

Corporate style of communication with clients

However, on the Internet there are many positive reviews from the clients of the PEC TC on the topic of how the company's employees communicated with them. Phone calls are answered by polite female operators who always try to understand the essence of the issue and find a solution. Their communication style is a bit like "computer".

But many clients like, for example, that at the end of a conversation, employees are sure to be interested in what else they can help. It is customary to ask such clarifying questions to interlocutors in accordance with the corporate standard.

However, the rest of the company's employees, as the reviews say, do not hesitate to use harsh language. In a conflict situation, they can be rude. Therefore, some clients get the impression that the "telephone girls" seem to be completely unaware of what is happening in the PEC shopping center.

In this section you will find a modern and convenient service for fast and accurate tracking of parcels, cargo and mail delivered by the PEC logistics company. The company "PEK" provides services for express courier delivery of parcels, cargo and postal items throughout the Russian Federation and beyond. The company "PEK" has a large network of regional offices in Russia, and the total area of ​​its warehouses is more than 100,000 m2. The company provides the population with a wide range of courier and logistics services, carrying out transportation and delivery in Russia, Kazakhstan, as well as delivery of goods from China. This company has earned great popularity for the high quality of cargo transportation and relatively short delivery times.

With the help of this service, in just a couple of minutes you will be able to track the exact location of a parcel, cargo or postal item delivered by PEC.

How to track by number?

It is quite simple to track the transportation and delivery of a parcel, cargo, postal item by the PEC company: for this you need to enter the barcode identifier (track number) in the "# Tracking number" box. You can find this identifier or track number of a postal item on the waybill - it is located in the upper left corner under the heading of PEC LLC. After its introduction, press the "Track" button or the "Enter" key.

What are the tracking numbers

When registering a shipment by the "PEK" company, all parcels, cargoes and packages are assigned a unique number. This number contains 12 characters, including letters, numbers, dash and slash.

An example of the track number of the company "PEK":

ASVLE-6/0511

Why can't I track my parcel?

How can I track by number if your tracking request was unsuccessful? The company "PEK" works smoothly and reliably, therefore, situations where it is impossible to track a parcel are quite rare and are most often caused by two reasons:

Incorrectly entered track number in the "# Tracking number" box. Carefully check the correctness of its introduction.

The package has not yet been registered in the PEC database. According to the rules of this logistics company, a parcel, cargo or postal item must be registered in the database within 24 hours after they arrive at the warehouse of the branch. Try again to track the parcel using the track number the next day.

C.O.D

When sending a parcel or cargo, you can order cash on delivery. This means that the recipient, in order to pick up the parcel, will have to pay its cost. The cost of the parcel indicated by the sender when sending it, after payment by the recipient, will be returned to the sender.

Amount to pay

Upon receipt of the parcel or cargo, the manager will tell you the amount to be paid. It includes the amount of cash on delivery (if specified), as well as the cost of delivery of goods or parcels by PEC. The amount to be paid will be calculated in Russian rubles.

Payment option

There are two payment options in the PEC company:

Cash. Produced in cash upon receipt of a parcel or cargo from the company's warehouse or upon delivery by a courier to the specified address.

Cashless payments. In some branches of the company "PEK" there is a possibility of cashless payments by Visa or MasterCard payment cards.

Delivery methods

The company "PEK" provides its clients with services for the transportation and delivery of parcels, mailings and goods to the warehouse of the company's branch or by address delivery to the recipient's door. Delivery from the sender's door to the recipient's door is also possible.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to appear at the indicated in the appointment department of the company "PEK" and present a document proving your identity. This can be a civil passport, a foreign passport, a military ID, an exemption certificate, or another identity document that temporarily replaces a passport. In some cases, it is possible to receive a parcel with a driver's or pensioner's license. If the consignment contains the address of the recipient, then the parcel, cargo or postal item will be delivered to his address to the door.

Before sending a cargo by a transport company, it is necessary to take into account all the nuances that may affect the process of its transportation. PEC specialists will help you in solving your problem. We organize cargo transportation, having carefully thought out each of its stages.

Prepare your cargo for shipment

Before sending the goods, you must make sure that the shipment itself and its packaging meet the general requirements for carriage. You can familiarize yourself with information about all types of additional packaging on the website of the transport company "PEK".

Choose a method of receiving the goods

Before sending a parcel by a transport company, you must choose a method for receiving it by the client at the destination. We issue goods at a branch or deliver to the recipient's address. Targeted delivery can be carried out both within the city and in settlements located within 300 km from the branch.

Transfer the cargo to the specialists of "PEC"

You can order the service "Cargo pick-up" in the transport company "PEK". Our specialists will pick up the cargo at your address and deliver it to the "PEK" warehouse. The shipment will be processed and sent to the consignee. You can also bring the goods to the branch yourself and fill out all the necessary documents for transportation on the spot. Before arriving at the branch to send a parcel with a transport company, you can fill out a pre-registration application on our website, indicating all the parameters of the cargo and the desired additional services. This will significantly save time when handing over the goods at the branch.

To track your parcel, you need to take a few simple steps.
1. Go to the home page
2. Enter the track code in the field with the heading "Track mailing"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result is displayed.
5. Study the result, and especially carefully the last status.
6. The projected delivery period, displayed in the track code information.

Try it, it's not difficult;)

If you do not understand the movement between postal companies, click on the link with the text "Group by company", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate into Russian", which is located under the tracking statuses.

Carefully read the section "Information about the track code", there you will find approximate delivery times and other useful information.

If, during tracking, a block is displayed in a red frame with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arrival at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. Nothing, and nowhere. No way at all =)
In this case, you need to wait for a notification from your post office.

To calculate the delivery time in Russia (for example, after export, from Moscow to your city), use the "Delivery Control Time Calculator"

If the seller promised that the package will arrive in two weeks, and the package travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7-14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims to have sent the parcel, and the status of the parcel "the item pre-advised" / "Received email notification" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of a postal item does not change for 7 - 20 days, do not worry, this is normal for international postal items.

If your previous orders arrived in 2-3 weeks, and a new package has been traveling for more than a month, this is normal, because parcels go by different routes, in different ways, they can wait for sending by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the decoding of the main statuses of international mail:

If, 5 days before the end of the protection period, the parcel is not delivered to your post office, you have the right to open a dispute.

If, based on the above, you do not understand anything, read this instruction again, and again, until you are completely enlightened;)

Transport and logistics company PEK specializes in the delivery of groupage cargo by road and air transport, since the company works not only with individuals, but also with online stores, large manufacturing enterprises and distribution companies, and this allows you to set inexpensive tariffs for its services. The organization of transportation of small shipments and oversized cargo up to 20 tons is carried out in Russia and Kazakhstan, and since 2014 also from China.

PEC delivery

Information about the approximate time of arrival of the parcel to the department of TK PEK will be displayed on the page "Status of the application / cargo". Optionally, you can choose SMS-informing about the arrival of goods in the department or delivery to the door

Tracking of PEC EasyWay shipments

In 2016, the PEC company, on the basis of its logistics platform, launched a separate project for the delivery of orders from online stores - PEC EasyWay. At the moment, using the EasyWay service, online stores can deliver orders to their customers in more than 100,000 settlements. Or offer customers self-pickup at more than 1,350 pickup points.

If you are waiting for several shipments, and even more so from different postal or courier services, it is more convenient to track them through adding to your personal list.