Dpd aliexpress. DPD is the worst courier service in Russia, which brazenly makes a fool of the citizens of the country. What the employer promises

Today we have to find out what kind of feedback DPD receives from its customers and employees. They will help you understand how good the organization is. After all, before applying for a job in a particular company, you need to understand whether it is a good employer. And I don't want to use the services of not the best organizations. It is the responses of the population that help to understand what a particular corporation is. What about DPD? How conscientious is this employer and service company? What are the pros and cons of this company?

Description

DPD - indicate that the organization provides logistics services to the population of Russia. She is in great demand. Most often it is positioned simply as a delivery service.

DPD is constantly recruiting new employees. But is it worth cooperating with an organization? What working conditions are offered by the company? What should you pay attention to first of all? In fact, understanding how good DPD is as an organization and employer is not as easy as it sounds.

Spreading

Many are interested in how large the company in question is. The size of the corporation is often important. DPD receives positive reviews for its size.

The point is that this organization has branches throughout the country. She has been working in Russia for a long time. This means that there is every reason to believe that DPD are not scammers. A large and quite successful organization that offers job seekers employment! But what should everyone know about? What features do you need to pay attention to?

For clients

DPD delivery has received different reviews. Among them there are both good and not so good ones. The first step is to understand how conscientious the organization is in relation to customers. This nuance is of interest to a considerable number of people.

The reviews about DPD in Russia are varied. Some clients say the firm is not doing the best in its service. For example, it loses the product or damages it. Also, some consumers emphasize the slow work of the delivery service and not the best treatment of customers.

At the same time, the DPD delivery service receives positive reviews from some customers. Attentive attitude, fast and safe delivery of goods, reasonable prices are noted. Some of them basically only use the services of the DPD logistics company.

So what to believe? In fact, this organization has both pros and cons. Basically DPD works quickly and accurately, but no one is insured against damage to goods. There is a negative experience of communication with the organization, it cannot be ruled out. But most of the customers are still satisfied with the work of the delivery service.

What the employer promises

DPD reviews earn varied. Positive opinions are shown for what the employer promises to all his subordinates. More specifically, employees can count on:

official employment in accordance with the established legislation;
high wages;
lack of repetitive work;
flexible schedule;
social package;
friendly and pleasant team;
career prospects and professional development;
work experience in a large company;
selection of vacancies;
free education;
combination with study or main work.

These are all standard promises made by almost all bosses. Does DPD's delivery service really provide all of this to its subordinates? Or are some promises a lie?

Formality of labor

DPD receives positive feedback from employees for the fact that the employer really formalizes the work of all his subordinates. Even when combined, everything happens within the framework of the established Russian legislation. Unofficial work is not welcome here.

Although at first you will have to work for DPD without an employment contract. It is noted that the training period does not in any way connect the applicant with the employer. Although, in fact, a person will perform duties along with officially employed personnel. This is normal and should not be scary. Upon completion of the training, DPD will conclude an agreement with the employee according to the rules established in the country.

Schedule

Feedback from DPD about the employer remains ambiguous for the work schedule. The point is that many people emphasize the need for constant overtime work. In some positions, this phenomenon is considered normal. Not always, but very often you have to stay for a part-time job beyond the agreed time. Moreover, labor will not be rewarded in any way.

But DPD also earns positive reviews for the work schedule. For example, drivers talk about full compliance with the rules specified in the employment contract. You are not forced to work overtime, and if an employee stays for a part-time job, then it is necessarily paid.

There is no confirmation of either positive or negative reviews about DPD. Therefore, applicants must decide for themselves what to believe in. In fact, some vacancies have to work overtime. And some positions, due to their specifics, do not allow you to work beyond the agreed time. Therefore, some employees complain about violations, and some deny such information. DPD tries not to violate the previously agreed working conditions.

Vacancies

What other reviews is DPD getting? A lot of attention is paid to work in this organization on the part of applicants and employees. Many people emphasize that the company has a really large selection of vacancies. But only among them are usually not found leadership positions.

This means that you will have to work exclusively as an ordinary employee. You will not be able to apply for a prestigious vacancy right away. Only if you develop in DPD and demonstrate your advantages to your superiors.

The choice of ordinary vacancies is not so small. In DPD everyone can find something to their liking. Most often required:

workers in the office;
couriers;
drivers;
movers;
employees to warehouses.

These are the most common vacancies. Leadership positions like director or deputy director appear, but they are rare. And they are quickly occupied by workers.

Education

Training at DPD receives mixed reviews from employees. Some employees emphasize that the internship is used by the organization's leaders as free hired labor. After all, there is no official registration for work during training. Employees must, as already mentioned, perform the duties of employed people, but at the same time they are not protected in any way by documents.

Most of the time, however, training is well received. DPD will really introduce you to the work and the work team, explain all the features of cooperation. Each applicant will be able to understand how the job suits him. And, if necessary, he will continue further cooperation, but already with the official registration for work. It’s not easy at first. This is normal and takes some getting used to in any workplace. Training helps to cope with the task at hand.

It is also worth noting that the internship is fully paid by the employer. More precisely, it is free for the applicant. If the employee does not want to formalize, there is no need to pay for the studies. Some not the best reviews about DPD are left for the fact that the internship is not paid in any way to a potential employee. Such grievances are rare.

Transport

The DPD delivery service earns mixed reviews for the fact that drivers can work on their own vehicles. Company vehicles are initially offered by the organization. And with full content and service. But if you want, the employee has the right to use his own car.

The only caveat is that the cost of gasoline and repairs with maintenance will have to be covered on your own. Nevertheless, many admire precisely the possibility of choosing a vehicle. A small plus, which is mainly emphasized by freight forwarders.

Team

The working team at DPD is happy. Employees of the organization often emphasize that colleagues here are mostly friendly people, with whom it is pleasant and easy to work. There are few conflicts with them, newcomers are helped to get used to a new workplace. This is exactly what many employers and job seekers lack.

Some unfriendly persons in DPD also work, no one is immune from this. But such, according to numerous opinions, are few. Basically, I have to work with young people who are pleasant to talk to.

DPD is a place where every employee can make new acquaintances and make friends with people. There is no competition in the team, there is no envy or meanness on the part of colleagues. All support each other and help out if necessary.

Career

But the firm lacks career growth as such. DPD (transport company) receives negative reviews for Initially, everyone is offered career growth and professional development. In fact, not all vacancies allow you to climb the career ladder. Some employees complain about the complete lack of promotion prospects.

But some of the reviews say that it is possible to achieve success and move up. To do this, you will have to try pretty hard. If you make an effort and discreetly show yourself, DPD will definitely notice it. Unfortunately, career advancement is often described as a ghostly prospect. It is not completely ruled out, but there are no employees who would talk about the rapid development of a career in the transport company under study.

Earnings

The DPD service earns different reviews from its subordinates. Controversial opinions are expressed regarding the earnings in the organization. What do workers say?

Someone repeats about the absence of normal profit, pointing to loud promises and low salaries in fact. It is impossible to make money in DPD. And given the working stress, the money paid to employees is very small. Permanent fines and deductions.

And some claim that you can earn good money in DPD. It is enough to take a responsible approach to your duties. The organization has exclusively "white" earnings. Yes, there is also a penalty system here. But if you follow the established rules, you will be able not only to avoid unnecessary punishments, but also to increase your salary. The salary is not high, but due to the interest from the services rendered, it is possible to earn good money.

Bosses and supervisors

Leadership at DPD is another area where workers cannot come to a consensus. A lot of negativity is expressed against the authorities. Quite often, the management is accused of dishonest, unfair and arrogant attitude towards subordinates. Allegedly, employees are considered disenfranchised slaves who can be constantly loaded with work, fined and in every possible way violate their legal rights.

These are all common employee complaints. They are found in almost every employer. It is because of this that DPD can often be found on blacklisted employers in certain cities.

But they also speak well of the leadership, albeit not too often. It is noted that the bosses in DPD are disciplined and tough. Employees are simply required to comply with rules and discipline. If you are conscientious about your work, and also respect your superiors, you can find a common language with the leaders. They will make concessions to honest and not lazy employees. However, like any other employer.

Ethics

DPD earns positive employee reviews for its corporate ethics. Some of the subordinates emphasize that, in addition to a friendly team, the organization constantly holds seminars and other events to unite employees.

Holidays and group gatherings at DPD are an important part of the work process. The managers of the company devote a lot of time to ensuring that the subordinates get closer to each other, communicate, find a common language.

DPD is a company that has a truly worthwhile corporate ethics. This does not mean at all that one can constantly enjoy the holidays, but the company allocates time for communication of subordinates. A real find for outgoing job seekers!

Conclusion

What conclusions can be drawn from all of the above? DPD customer and employee reviews are mixed. Among them there are good, bad, and neutral opinions. In general, this is an ordinary transport company with its pros and cons. Clients often talk about them. DPD operates throughout Russia, relatively quickly and efficiently. There are customer complaints about the organization, but not too often.

As an employer, a transport company is also not ideal. She has some points that make most job seekers think several times before employment. DPD is a good place for stress-resistant people who are ready to work conscientiously and not be lazy, for whom communication is important, but for careerists it is advisable to avoid employment in DPD so as not to complain about the lack of career advancement.

One thing is certain - DPD is a real company that provides transport services to the population. They are not scammers. Therefore, you can use the services of this organization, as well as easily find a job here. The risk of being cheated or dissatisfied with the cooperation is minimal.

For detailed information about the condition of your cargo, enter the receipt number (11-digit) in the form above.
Input example: 09250355OVB.

1. Service DPD Russia Tracking Package makes it possible to find out all the details of transportation, find out the current status of the cargo, the number of places, delivery option, date of receipt of shipment, date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable goods, insurance is a prerequisite for shipment. Valuable goods include, in particular, mobile phones, laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an accelerated type of service: packages and parcels are processed in priority order. The company guarantees delivery by 12:00 or 15:00 in 26 cities of the country. If the agreed terms have been violated, the company declares the return of the surcharge that was paid for the express mode.

Carried out in formats.
Doors are doors.
DPD terminal - recipient's door.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the place should not exceed 2 m, while neither side should be more than 1 m. The client can insure the cargo, receive confirmation of delivery by phone or e-mail. The sender can receive documents for the goods signed by the recipient with the carrier.

4. In this mode, another format is added: the goods are picked up directly from the sender and delivered to the terminal in the city of destination. The service declares that it will pick up a load weighing up to 31.5 kg or deliver it to any floor (with the elevator running). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions - 120 x 100 cm. Height - 180 cm. The load must be placed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturday. Additional services are similar to express mode. In addition, you can order the delivery of goods to the shopping center, its loading and unloading. Insurance for an amount over 2000 rubles. will cost 0.3%.

5. The country is divided into zones. The cost consists of the base rate, VAT, fuel surcharge and shipment estimate. Delivery of 30 kg in the largest - the 2nd zone - costs about 400 rubles.

Express mode will be 30% more expensive for delivery up to 12 hours, 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff is valid, regardless of the zone. The tariff matrix is available on the service website.

6. Between the cities where DPD terminals are located, the delivery time does not exceed 5 days (if the shipment was sent for dispatch no later than 12 noon). In other settlements, which are registered on the service website, delivery can take up to 10 days. The shipment received at the terminal is stored free of charge for three days. After this period, a penalty in the amount of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on responsible storage of goods at the DPD warehouse for a period not exceeding 1 month.

The service also offers the delivery of goods to retail outlets on a schedule agreed by both parties, in bulk or by the piece. Employees of the service department will hand over and accept the goods, provide the necessary documents.

7. Interactive calculator. After entering the settlements (the list is located in the drop-down menu), the date of the intended shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is drawn up in the form of a consignment note. Its unique number, consisting of a digital row and 3 Latin letters at the end, allows online monitoring of the stages of cargo movement.
The service makes it possible to generate and print invoices for the goods being sent, which saves time when transferring the shipment. A delay in processing and loading a shipment for more than 1 hour leads to payment for the next hour in the amount of UAH 150.
My DPD - client's personal account - provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book. Confirmation of delivery by SMS or e-mail on the day of delivery.
Free telephone numbers of the inquiry service will help you choose the most profitable option for sending a parcel or cargo.

8. The order can be placed by phone, fax, directly by courier or online. The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia declares its readiness to work with clients on individual terms.
Service and product reference materials are in formats that can be easily downloaded or printed.
One free test shipment of cargo up to 25 kg to any point in the country in the CLASSIC mode is offered.

9. Sending goods by legal entities provides for the receipt of the shipment by an authorized person at the terminal or at the door. The basis can be a seal or a power of attorney. The person indicated in the power of attorney must identify himself with the document recorded in it.

A private person presents any valid identity document. More difficult situations are discussed over the phone with the service department employees.

10. The conditions are set out in the Appendix to the service agreement. Contains a list of prohibited items, packaging requirements. DPD Russia may require opening the packed cargo. In case of refusal, the cargo will not be accepted for carriage.

If the first attempt to deliver the item to the recipient's door is unsuccessful, the carrier will re-deliver it free of charge.

Many courier services operate in Russia, allowing the delivery of correspondence, parcels or large cargoes in the shortest possible time without using the state postal service. Unfortunately, Russians often do not have the opportunity to choose a courier service, since each online store cooperates with a certain company that provides such services. Unfortunately, the Russian version of AliExpress called Tmall uses DPD as its main partner.

As stated in "Wikipedia", courier service DPD (Dynamic Parcel Distribution) is an international express delivery service. It works in more than 40 countries around the world, including Russia. At first glance, it seems that this is a professional company that has been operating for over 20 years around the world, but this is only the first impression. After a personal acquaintance with her, we can only say that this is the worst courier service in Russia, which brazenly makes a fool of the citizens of the country.

It should be noted right away that this article, which is a review, is based solely on the personal experience of the author. If you don't go deep into the background, then the author within the framework of Tmall (the Russian version of AliExpress) bought himself a MacBook Pro 13 (2017) with 512 GB of storage, which, thanks to a special offer. cost a little more than 115,000 rubles. This is noticeably cheaper than in other stores where you can purchase a version of this laptop certified for the Russian market with a manufacturer's warranty.

The order for Tmall was placed and fully paid on the first day of the promotion - December 4, that is, on Monday. The order was received and assigned to the DPD courier the very next day, that is, December 5th. It is very important to note here that the MacBook Pro purchased as part of a temporary promotion is in a warehouse in the city of Kotelniki, that is, next to the Moscow Ring Road and next to the popular Mega Belaya Dacha shopping and entertainment center. Since the author lives in Moscow, and even not far from this place (24 km directly), it is obvious that, if you have a car, you can deliver the goods within one hour.

Due to the fact that Tmall immediately issued a track number for tracking the parcel on the DPD website, it was possible to track the movement of the parcel directly in real time. According to the data on the website of this courier service, we are talking about the DPD Online Express delivery service, which guarantees the delivery of goods to the buyer within 1-3 days throughout Russia... This means that if the company received the parcel in its hands on December 5, then it must return it to the recipient by December 8 inclusive - this is the maximum period.

Until the first half of the day on December 6, everything was fine, but then the author, who hoped to get his hands on the MacBook Pro on that day, received an SMS with the text “Unfortunately, today we cannot deliver your order from AliExpress”. The message did not come early in the morning, but only in the middle of the working day - at 14:18. It also said that the order would be delivered the next day. Since the delivery is carried out from 9:00 to 18:00, it actually turns out that the author was just in vain at home all the first half of the day.

Obviously, since there were some problems on December 6, the order is guaranteed to be delivered on December 7. Nevertheless, on this day (at 14:13) a similar message was also received with the text "Unfortunately, today we cannot deliver your order from AliExpress." As a result, delivery was rescheduled to the next day and another working day was lost. Here the author's nerves could no longer stand and he wrote to the DPD technical support service on the social network Facebook. The claim sent through the company's website has not yet been answered (almost three days have passed).

Technical support message:

Hello.

My parcel 815602 ***** was supposed to be delivered on December 6, that is, yesterday. Last night I received a message that the package could not be delivered that day. Delivery time changed to December 7th.

A few minutes ago, I received a message again that the package would not be delivered on December 7th. As a result, it should be delivered on December 8th.

Can't transport a parcel from one part of Moscow to another in a few days? What's the problem? You are paid money to deliver the packages, and not apologize every day for not being able to deliver.

I ask you to solve this problem as soon as possible, or I will be forced to make this information public. Courier service DPD takes all the joy of online shopping to nothing.

Support response:

Sergei, unfortunately, due to the increased number of parcels on the part of orders, delivery times are shifted. We try to deliver all parcels as quickly as possible. On behalf of the company, I apologize for the inconvenience. For guaranteed receipt of the shipment in the coming days, I recommend that you use self-pickup. Please select the most convenient item on the dpd.ru website in the "Contacts" section (http://www.dpd.ru/dpd/otpravka/varianty-otpravki/blizhajshij-ofisterminal.do2).

You can make changes to the order (about the delivery date, the need for cancellation, phone numbers, address within the same city) on our website dpd.ru in the "Manage delivery" section.

Support message:

If I wanted to use self-pickup, I would use the services of another store and a transport company.

On the website for delivery DPD Online Express the terms are indicated: Delivery within Russia and to the CIS countries in 1-3 days. I hope that the package will be delivered to me tomorrow (December 8).

Anyway, thanks for the help.

Support response:

In this case, please expect delivery. At the moment, delivery is planned for 12/08/2017.

On the morning of December 8, 2017 at 8:11 am, an SMS message was received on the phone stating that "Today is delivery from AliExpress." The message also said that delivery will be carried out from 9:00 to 18:00, and the courier will call 30-60 minutes before arrival. A passport is required to receive. It would seem that this is where the whole story should end, but the DPD courier service never delivered the package. As a result, the author again wrote to the support service on the social network Facebook.

Support message:

Hello again! I would like to clarify the delivery status of the parcel 81560206115. In the morning I received an SMS that it would be delivered from 9 am to 6 pm. Moreover, the courier must call 30-60 minutes in advance. There were no calls, as well as the package itself. Can't wait for her again today?

Support response:

Sergey, good afternoon! The order is still on delivery. Please wait.

Support message:

Will the courier call you at least 30 minutes in advance?

Support response:

Sergey, the courier must contact.

Three hours have passed since that moment, after which it became clear that not only would no courier arrive, but also would not call. I had to write again to the DPD support service, which works until 21:00. The message was sent there at 20:59, but the answer came only on Saturday morning (September 9).

Support message:

Yes, everything works great for you. It has already been 3 hours since the maximum delivery time, and there was no word from the courier.

Support response:

Sergey, good afternoon! I'm sorry that this happened. We are now figuring out why the parcel was not delivered to you. I apologize on behalf of the company for the inconvenience caused.

Three hours later, I had to write a letter in support again, since there was no answer about the reasons.

Support message:

Are the reasons established?

Support response:

Unfortunately, not yet. Information will not appear until Monday.

Support message:

I have a weekend delivery service activated. Why isn't it working?

Support response:

Sergey, she works on order 815602 *****. But yesterday the order was taken out for delivery, while the dispatch status has not yet been changed. According to information from the terminal staff, information about the location of the shipment will not appear immediately, most likely on Monday. If something is known earlier, we will immediately notify you.

Support message:

I have no censorship words to describe your courier service. You are not able to deliver an order from one part of Moscow to another in a few days. In fact, you really don't give a damn about the connected weekend delivery service.

It's not my problem that someone took my package somewhere. Yesterday I sat at home all day waiting for the package, but until 24:00 no one even called me. Now it turns out that the status of the package is generally unknown, and it won't be delivered to me until Monday.

It turns out that again on Monday I will have to sit at home all day waiting for a miracle, although the parcel may not be delivered again.

Support response:

Sergey, we understand you. Of course, this is only our fault. You spent your personal time waiting for the courier. Now the number of shipments has increased greatly. We try to have time to deliver the order to everyone on time. Unfortunately, we do not always have time. All necessary measures have been taken. The situation will be corrected shortly.

At that moment, it became clear that there was no point in further communicating with the support service, and there was no point in that at all. She knows nothing and can do nothing. She never said anything worthwhile. It is important to note that for the delivery of this product from Tmall, the "Delivery on weekends" service is activated, which guarantees delivery on these very weekends. However, as can be seen from the correspondence, this service does not work at all.

As a result, it turns out that the DPD courier took the package, which was supposed to be delivered on December 8, but then it just disappeared somewhere. The company will not be able to contact him until Monday. They do not care at all why the courier did not deliver the parcel at all, which they had to wait for a whole working day, and even until late at night. The likelihood that the MacBook Pro will be delivered on December 11 (Monday) certainly exists, but for some reason it's hard to believe.

It turns out that the maximum delivery times within DPD Online Express at the time of Monday will already be violated twice. From the moment of payment until the moment of potential receipt of the goods, a whole week will pass. DPD courier service doesn't give a damn about Weekend Delivery. The author lost a full day of Friday (December 8th) and is now guaranteed to spend at least one more full day waiting. This is a real swindle on the part of the courier and the entire company as a whole.

So it turns out that DPD is the worst courier service in Russia, which brazenly makes a fool of the citizens of the country. First, they receive messages that the parcel cannot be delivered for two days in a row due to incomprehensible circumstances, and on the third day the parcel is not delivered at all, but they promise to do it until late in the evening. All this time - not a word from the courier. Support blames everything on high workload. Even so, this is clearly not a customer problem.

If a person is very busy and does not pay loans on time, then what will happen next? - he will be charged additional interest. Everyone should fully fulfill their obligations, no matter what situations arise. Everything would be fine if the DPD courier called on the phone on Friday morning and said that the order would most likely not be delivered or would be done late in the evening (after 22:00). In this case, it could be called at least just a human approach, and not a brazen deception.

By the way, there are similar reviews on Tmall for other versions of the MacBook. For example, DPD couriers delivered the parcel from a warehouse in Moscow to a resident of St. Petersburg in 6 days, which, to put it mildly, was completely unhappy. Disgusting parcel delivery service and nothing more to say.

Update December 12, 2017: The situation has taken a completely unexpected turn. On the morning of Sunday (December 10), around 12:50, a polite courier called and asked when he could bring the parcel to the author of the post. He was told - preferably during the present day, but then he specified - at what time in particular. This was a pleasant surprise. As a result, we agreed that he would bring the parcel in 1.5 - 2 hours after the call.

There were doubts that something would "go wrong" again, but at about 14:30 he called again and said that he had arrived at the place of delivery and would now ring the intercom. Receipt of the parcel came without any problems - the courier needed to show the passport, then write on a special piece of paper the full name, date of receipt, time of receipt and sign.

The entire package from Tmall is sealed with branded protective tape, and the packaging is quite dense and reliable, so there was not a single scratch on the box from Apple, which contained the MacBook. As a result, if not for the problems with delivery, then the DPD courier service would definitely recommend itself well, but alas - this was not destined to happen.

It is clear that during the period of some promotions and New Year's sales, delivery times for all courier services increase. The main complaint against DPD is that it gave hope three times that the parcel would be delivered on the same day, and on Friday (December 8) it had to wait until late at night, without leaving the place of delivery. It was enough just one call from an employee who would promise that the parcel would be delivered on a specific day and at a specific time.

By the way, there is a feeling that it was this article that contributed to the solution of the delivery issue, which has been viewed by more than 1,600 people since its publication. This is indicated by the fact that the support service in the chat said on Saturday that the state of the parcel would be known only on Monday, and the parcel would not be delivered at all on weekends. However, the courteous and courteous courier brought her in on Sunday morning, which is a bit surprising.

It is impossible not to notice that even though it has already come Tuesday (December 12), but according to the track number, the parcel on the DPD website is still in the state "Delivering to the recipient (Moscow)". However, this is no longer so important, since the long-awaited parcel was nevertheless brought to the place of delivery. Exactly 6 days have passed from the moment of payment to the moment of receiving the parcel.

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