What is the spsr phone number of the customs service. The shipment is delayed at the customs clearance point: what to do? What to do in case of exceeding the limits

Today I received an SMS, went to my mail, and there they ask me to provide my passport data to some spsr-express service. Do I need to do this ??? Give them your passport details?

The transport company does not need the recipient's passport data. They are needed for customs clearance of imported goods.

This order is regulated by the order.

Is it entitled to request data? It has. Based on the certificate of inclusion in the register of customs representatives, which you can familiarize yourself with on the website. If in doubt, go to the website of the Federal Customs Service, write in the column “name of the organization” “SPSR-Express”, and there you can familiarize yourself with all the orders of the FCS with regard to this organization.

Thus, by providing the data to the customs representative, you thereby agree to receive notifications by SMS about the status of the order, give this organization the right to represent your interests and perform a set of actions for customs clearance of goods imported to the address of the Representative on the territory of the Russian Federation and agree with the content following documents:

Well, do not forget about the minimum verification methods.

You will receive a letter from aliexpress stating that your order has been transferred to the spsr-express service.

To fill out the personal data form, you will need to follow the link in the letter and enter the confirmation code that will come to your cell phone. Then fill in the data and select the address of the post office, or delivery by Russian post. You will learn about the arrival of the parcel at the checkpoint from SMS, the code for receiving the order will also be indicated in the SMS, and by e-mail there will also be detailed instructions on how to find this checkpoint. Or a courier will deliver the parcel to you free of charge. Also, using the track number, it will be possible to track the movement of the shipment to the checkpoint.

Passport data will need to be filled in once - the first. The next time this service sends you an order, you just need to select the address of the post office.

If you do not want to provide your passport data to the transport company, then you have the right to independently carry out customs clearance of the goods received at your address and, in this case, still provide your data to the customs authority. If you do not provide the data within 30 days, the parcel will be sent to the sender.

Despite the uniform rates of customs payments, the DHL Express courier service does not work with individuals in Russia. An exception is the limited list of foreign Internet shops from which DHL Express delivers, namely:

Net-A-Porter, The Outnet, Amazon (USA), Jimmy Choo, ShopBop, Fred Perry, Mr Porter, Browns, Mountoberon, Matchesfashion, Loropiana, Schoolwear International, Herring Shoes, CreateSpace, Luisaviaroma, G&B NegoziOnLine, Fashionis, Antonioli, GetWear, Braccialini, Three Floor Fashion, Golden State, Generalgood, Cuoieria, Miss Sixty, Gherardini, Futurart, Hit Gallery, Pierre Balmain, Sam Hober, Mytheresa

In addition, the American company BorderFree (formerly known as FiftyOne) delivers from dozens of American online stores, including Zulily, Cabela "s, J.Crew, Macy" s, ....

If the total cost of the contents of the parcel (parcels) and the cost of delivery are more than 200 euros using DHL Express, it is necessary to carry out customs clearance. At the same time, in some cities, for simplified customs clearance (at a cost from 200 euros to 1000 euros), it is enough to send documents by e-mail and pay 590 rubles to the courier. In other cities (for example, in Rostov-on-Don) it will be necessary. And all this at a total cost of less than 1000 euros, weighing less than 31 kg, goods for own use. In general, despite the cost, this service can hardly be called premium. Although the speed of delivery is certainly pleasing.

It is important to note that many buyers confuse DHL from Germany with DHL Express from the USA. In the first case, the parcel in Russia is delivered by the Russian Post or EMS (it is unpredictable who exactly). At the same time, the limit of 1000 euros does not include the cost of delivery, no customs clearance of goods for own use within 1000 euros, weighing up to 31 kg is required. In the case of DHL Express, delivery in Russia is carried out by the courier service DHL Express, and not at all by the Federal State Unitary Enterprise "Russian Post".

Customs limits and features of the Fedex courier service

FedEx courier service delivers packages worth up to € 200, including shipping costs. Such parcels do not require customs clearance, then only if the limit of 200 euros per day and 1000 euros per month is observed. In both cases, the goods must be for their own use and weighing up to 31 kg per month.

At the same time, it is very important to note that if the limits are exceeded, customs clearance has to be carried out independently, and in Moscow (pay special attention if you live in another locality).

Customs limits and peculiarities of the UPS courier service

The UPS courier service practically does not work with individuals in Russia. :

Goods, the cost of which (including transportation costs) does not exceed the equivalent of 200 euros, can be processed in a simplified manner, without the recipient providing additional documents and information. Goods the cost of which (including transportation costs) exceeds the equivalent of 200 euros, as well as goods that do exceeds the equivalent of 200 euros, but requiring the submission of additional documents and information to the customs authorities are subject to the individual customs declaration procedure.
Please note that the delivery of goods, the customs value of which exceeds 200 euros or for which an individual customs clearance procedure is applied, is not carried out in relation to goods addressed to settlements other than Moscow, St. Petersburg, Krasnodar, Vladivostok, Stavropol, Novorossiysk and Nizhny Novgorod.
In this case, it does not matter whether the recipient of the goods is an individual or a legal entity. For such goods, including goods ordered from online stores, an automatic return to the sender will be applied.

At the same time, the largest US store Amazon uses UPS services for delivery to Russia.

Pay particular attention to the operation of your UPS regional office. So in the Far East, there are many complaints in connection with the fact that they are forced to clear parcels even worth less than $ 100 and with less than 3 items in the parcel. At the same time, the cost of UPS services for such customs clearance is 890 rubles.

Do not confuse UPS (United Parcel Service) and USPS (United States Postal Service). The first is the courier service and the second is the US government postal service. USPS parcels in Russia are delivered by Russian Post or EMS. UPS packages are delivered by UPS courier service.

Customs limits and peculiarities of the SPSR-Express courier service

When receiving parcels up to 200 euros per day, weighing up to 31 kg, for personal use, customs clearance is not required. At a cost of 200 to 1000 euros, as with other express shipments, customs clearance is required. But at the same time SPSR-Express takes over this procedure; additional costs will not be required. You only need to send a completed contract and a copy of your passport.

To confirm the cost, you need a link to the store where you can find such a price! To confirm the cost, a copy of the page from the store and a statement from the card are not enough. If you bought an item on sale, try to keep the manufacturer's recommended price (MSRP) below the customs limit.

Nuances of calculating customs limits for all courier services

Please note that customs limits of 200 euros per day and 1000 euros per day for courier services are calculated for all parcels received on a given day. It does not matter if the purchases were made in different stores and even at different times.
The biggest disappointment for buyers is usually the notification of the need to deal with customs clearance of purchases made on different days in different stores, when the limit of 200 euros is exceeded.

Also pay attention to the fact that free delivery (for which you did not pay anything to the store), according to the courier service documents, often has a certain cost. This cost, which the store does not inform in advance (because the delivery is declared as free), is taken into account when calculating customs limits for courier delivery.

! And it doesn't matter if you use DHL Express, UPS, Fedex, SPSR Express, Shiptor or one of the express delivery services from postal resellers (Qwintry Air, Shopfans Express, Fastbox Express, PE-Express, Dostami Express, Mainbox, SendMeBox ). Including customs clearance must be carried out for orders with a value LESS than 200 euros. At the same time, some courier services require you to provide passport data, others require you to attach a scan of your passport. In addition, you may be required to provide an invoice (information about an order in the online store), as well as a bank card statement.

Subject to the duty-free customs limit (1000 euros), courier delivery from postal intermediaries involves payment of customs clearance by the postal intermediary (i.e., the customs clearance service is already included in the delivery cost). As for DHL Express, UPS, Fedex, these courier services may come in different ways.

When the order was delivered from the American Amazon and the order value was less than 200 euros, DHL Express demanded to pay the customs clearance cost in the amount of 790 rubles, UPS did not require additional payment. SPSR Express and Shiptor also did not require additional customs clearance fees for deliveries from Amazon and were subject to the € 1,000 duty-free limit.

TASS turned out to be a letter from AliExpress to its sellers. The trading platform has warned stores that it is temporarily shutting down the China-Russia Delivery - SPSR and AliExpress worry-free delivery first. The Chinese claim: "Due to a malfunction in the customs clearance system for commercial express shipments, the Federal Customs Service (FCS) of Russia is currently unable to properly complete the customs clearance procedure for shipments to Russia." TASS notes that in addition to SPSR, the EMS service of the Russian Post is engaged in express delivery from AliExpress, but the failure did not affect the state company, and EMS is not mentioned in the AliExpress letter. SPSR will not deliver new purchases (but those sent earlier will still reach) from AliExpress "until the operation of the system of commercial express shipments of the Federal Customs Service of Russia is restored," warned the trading platform, which is part of the Alibaba Group.

Starting from January 2, the FCS began to request the provision of copies of passport data of recipients on paper in a larger volume "than before," said Vladimir Solodkin, CEO of SPSR Express.

Operators of the SPSR Express contact center individually ring up the addressees of the parcels to receive copies of their passport data in paper form and for subsequent submission to the FCS "for the customs clearance procedure," the head of the company noted. “In view of the insignificant flow in this period, the situation does not have a critical impact on business,” Solodkin explained to TASS.

From this quote, buyers often conclude that the customs limit of 31 kg does not apply to all parcels received during the calendar month, but to every parcel.

The Federal Customs Service of Russia keeps track of incoming international shipments, including parcels delivered by Russian Post, EMC and express courier services. In this case, both the delivery address and the recipient's phone number are taken into account. As a result, without paying customs duties, it is unlikely that it will be possible to receive several parcels within a calendar month, each of which does not exceed 31 kg and the value of goods in each of which does not exceed 500 euros, but which in total exceed the limits of 31 kg and / or 500 euros. Although earlier the inefficiency of the customs service allowed to exceed the limits.

Customs limits and peculiarities of the courier service DHL Express (DHL Express)

Net-A-Porter, The Outnet, Amazon (USA), Jimmy Choo, Fred Perry, Mr Porter, Browns, Mountoberon, Matchesfashion, Loropiana, Schoolwear International, Herring Shoes, CreateSpace, Luisaviaroma, G&B NegoziOnLine, Fashionis, Antonioli, GetWear, Braccialini, Three Floor Fashion, Golden State, Generalgood, Cuoieria, Miss Sixty, Gherardini, Futurart, Hit Gallery, Pierre Balmain, Sam Hober, Mytheresa

In addition, the American company BorderFree (formerly known as FiftyOne) delivers from dozens of American online stores (including Gilt, Zulily, Cabela "s, J.Crew, Macy" s, Shopbop, ....) via DHL Express.

If the total cost of the contents of the parcel and the cost of delivery are more than 200 euros using DHL Express, customs clearance is required. At the same time, in some cities, for simplified customs clearance (at a cost from 200 euros to 500 euros), it is enough to send documents by e-mail and pay 1000+ rubles to the courier. In other cities (for example, in Rostov-on-Don), you may need to come to customs yourself in order to draw up documents, pay for storing the parcel in a temporary storage warehouse. And all this with a total cost of less than 500 euros, a weight of less than 31 kg, goods for own use. In general, despite the cost, this service can hardly be called premium. Although the speed of delivery is certainly pleasing.

It is important to note that many buyers confuse DHL from Germany with DHL Express from the USA. In the first case, the parcel in Russia is delivered by the Russian Post or EMS (it is unpredictable who exactly). At the same time, the limit of 500 euros does not include the cost of delivery, no customs clearance of goods for own use within 500 euros, weighing up to 31 kg is required. In the case of DHL Express, delivery in Russia is carried out by the courier service DHL Express, and not at all by the Federal State Unitary Enterprise "Russian Post".

Customs limits and features of the Fedex courier service (Fedex)

FedEx courier service delivers packages worth up to € 200, including shipping costs. Such parcels do not require customs clearance, then only if the limit of 200 euros per day and 500 euros per month is observed. In both cases, the goods must be for their own use and weighing up to 31 kg per month.

Customs limits and peculiarities of the UPS courier service (UPS)

The UPS courier service practically does not work with individuals in Russia. :

Goods, the cost of which (including transportation costs) does not exceed the equivalent of 200 euros, can be processed in a simplified manner, without the recipient providing additional documents and information. Goods the cost of which (including transportation costs) exceeds the equivalent of 200 euros, as well as goods that do exceeds the equivalent of 200 euros, but requiring the submission of additional documents and information to the customs authorities are subject to the procedure for individual customs declaration.
Please note that the delivery of goods, the customs value of which exceeds 200 euros or for which an individual customs clearance procedure is applied, is not carried out in relation to goods addressed to settlements other than Moscow, St. Petersburg, Krasnodar, Vladivostok, Stavropol, Novorossiysk and Nizhny Novgorod.
In this case, it does not matter whether the recipient of the goods is an individual or a legal entity. For such goods, including goods ordered from online stores, an automatic return to the sender will be applied.

At the same time, the largest US store Amazon uses UPS services for delivery to Russia.

Customs limits and peculiarities of the courier service DPD and SPSR Express (SPSR-Express)

SPSR-Express delivers from ASOS, Next, Stylepit and other stores. The company also cooperates with the American company BorderFree, which allows you to make purchases in dozens of American online stores and deliver them all over the world, including Russia. With the help of BorderFree, Russians can make purchases at Gilt, Zulily, Cabela "s, J.Crew, Macy" s, Shopbop, ... Some postal intermediaries also offer SPSR-Express as a delivery from the USA to Russia.

When receiving parcels worth up to 200 euros per day, weighing up to 31 kg, for personal use, customs clearance of parcels DPD or SPSR-Express is not required. At a cost of 200 to 500 euros, as in the case of other express shipments, simplified customs clearance is required. But at the same time SPSR-Express takes over this procedure, additional costs will not be required. You only need to send a completed contract and a copy of your passport.

To confirm the cost, you need a link to the store where you can find such a price! A copy of the store page and a card statement may not be enough to confirm the cost. If you bought an item on sale, try to keep the manufacturer's recommended price (MSRP) below the customs limit.

Customs limits and features of the Russian Post and EMS

Parcels of state mail USPS, DHL, Royal Mail, China Post, ... are delivered by FSUE Russian Post and its branch EMS Russian Post. In this case, for a month, you can enter goods in the amount of 1000 euros, weighing 31 kg, for your own use. Unlike courier services DHL Express, Fedex, UPS, shipping costs are not included in the 500 Euro limit.

What to do in case of exceeding the limits

Since the parcels of the Russian Post and EMS are recorded in the databases, to bypass the limit, you can send parcels to relatives and friends. In this case, it is important to use different phone numbers and preferably different addresses, otherwise there is a chance that you will be called to customs at least to provide explanations. This also applies to the Russian Post with EMC, and courier express delivery services.

Some postal intermediaries allow you to send a parcel to several recipients, but at the same time it should not be an indivisible product worth more than 500 euros.

To find

Frequently asked Questions

This section contains frequently asked questions about the delivery of orders from foreign online stores.

No results were found for your request.

If I received an SMS-notification on my phone with the text: "An email has been sent to your email address with important information about the order."

Such an SMS notification is received when the shipment has already arrived on the territory of Russia and is at customs.

(!) The letter must arrive at the recipient's email address within 24 hours after the SMS notification. If the letter has not been received within 24 hours, the recipient must wait for a second SMS notification within 2 days. After repeated SMS-notification, the letter will be sent to the email address within 24 hours.

(!) If the e-mail address was incorrectly entered in the "Personal Account" of the online store, the recipient needs to call SPSR Express at the toll-free number: 8 800 700 36 30.

When will the courier arrive?

If delivery is scheduled for today, please wait for the courier at the appointed time frame.

If delivery for the current day is not planned, you can independently agree on delivery through the Delivery Management service:.

Why is my order transferred to SPSR Express? What is this company?

SPSR Express- an expert in logistics solutions. The company has been successfully implementing projects in the field of postal services, express delivery and warehouse logistics for more than 15 years. The largest private operator with its own branch network. The geographic coverage area is over 6,000 settlements. In 2013, the company opened an international direction, taking a leading position among private express operators in Russia. At present, the SPSR Express infrastructure consists of 9 distribution and 15 sorting centers, 200 offices and representative offices in Russian cities, more than 1,000 own vehicles and 4,000 employees. Today SPSR Express is considered to be one of the most innovative companies in the field of postal logistics.

Can you give the courier's phone number?

Employee contact numbers are confidential under SPSR Express regulations. If delivery is scheduled for today, please wait for the courier at the appointed time frame.

If the product does not suit me, how can I return it, where can I go?

It is necessary to contact the seller / company from which the order was made - they will provide detailed information on the possibility of returning the goods.

Where is my parcel?

You can check the order status through the Monitoring service at the link:.

You must enter the invoice number or order number in the online store.

You can also track your order through the "Mobile Application" and the "Delivery Management" service:.

To track the status of a shipment through the Delivery Management service, you must enter the phone number specified when placing the order and the invoice or order number in the online store.

Why was the package delayed by customs?

All orders coming to the territory of the Russian Federation from abroad must undergo customs processing, which lasts an average of 7 days. During this time, recipients need to provide personal data for prompt customs processing. If the data is not provided by the recipient within the specified period, the order is returned to the online store.

Reasons for delays in orders at customs:

passport details were not provided in a timely manner - you can provide them by following the link in the letter from SPSR Express
The order is recognized as a commercial batch - returned to the sender
The goods are prohibited for import into the territory of the Russian Federation - returned to the sender
Exceeding the customs limit for import (by weight and / or amount) - you must pay a state fee

Customs processing time

The average customs processing time is 7 days. During this time, the recipient must provide personal data for prompt customs processing. If no personal data is provided within this period, the order is returned to the online store.

Why enter personal data?

SPSR Express requests personal data on the basis of the Order of the FCS (Federal Customs Service) of Russia No. 1772 dated September 15, 2014. "On the performance of customs operations in relation to goods for personal use, transported by carriers." On the basis of order No. 1772 of the Federal Customs Service, all customs of the Russian Federation must come to a single automated system in the period from November 1, 2014 to July 31, 2015.

To pass the order through customs, it is necessary to fill out the customs register, in which the data about the recipient must be indicated, including information about the identity document. For more details on the list of data that must be indicated, see paragraph 27 of the previously mentioned order.

You have every right not to provide personal data without signing a consent to data processing.

(!) At the same time, without passport data, the customs register will not be completely filled, respectively, the shipment will be delayed at customs until the necessary data is provided and after the expiration of the storage period, it will be sent back to the sender's company.

If you previously received orders through the Russian Post, you did not need to provide personal data, since the Russian Post is a postal service and does not request this information.

We try to deliver goods as soon as possible and avoid possible delays in the goods at customs.

SDM Group company