Retailer job description. Job description of the store seller. III. Job responsibilities

Seller's rights and obligations. The main obligation for the seller is to transfer the goods to the buyer.

The obligation to transfer the goods to the buyer includes a number of conditions (requirements) and involves the transfer of goods:

but) by handing over the goods or placing them at the disposal of the buyer b) together with accessories and documents related to the product

in) in a certain amount

G) in the agreed range

e) appropriate completeness and included

e) established quality

and) free from the rights of third parties

h) in containers and packaging.

Article 410 of the Civil Code regulates various methods of transferring the goods to the buyer, depending on where the transfer of goods takes place and which of the parties is responsible for its transportation. If the contract provides for the seller's obligation to deliver the goods to the buyer, such is considered fulfilled at the time of delivery of the goods to the buyer or the person specified by him / clause 1 of Art. 410 GK /. In the event that the goods are transferred to the buyer / or to the person indicated by him / directly at the location of the goods, the corresponding obligation of the seller is considered fulfilled when the goods are placed at the disposal of the buyer / clause 2 of article 410 of the Civil Code of the Republic of Kazakhstan /. Finally, if the contract does not provide for the seller's obligations to deliver the goods to the buyer, or to transfer the goods at the place of its location, the seller is deemed to have fulfilled his obligation at the time the goods are handed over to the carrier or the organization of communication for delivery to the buyer / h. 2 Art. 410 of the Civil Code of the Republic of Kazakhstan /. Of course, all these rules apply, unless otherwise specified in the sales contract.

The goods must be transferred to the buyer together with the documents and accessories related to him, unless otherwise provided by the contract of sale (408). Typically, these documents include quality certificates, technical passports, instructions for use, repair, storage, assembly manuals, adjustment of goods, and others.

Failure by the seller to fulfill the obligation to transfer accessories to the goods and related documents, as a general rule, gives the buyer the right to refuse to fulfill the sales contract and demand compensation for damages, but the buyer must first set the seller a reasonable time to eliminate the violations. And only if the seller does not transfer the accessories and related documents within the specified period, the buyer has the right to terminate the contract and indemnify for losses.

The seller is obliged to transfer the goods to the buyer in the quantity specified in the sales contract.

By specifying the name and quantity of the transferred goods, the parties thereby determine the subject of the sales contract. Therefore, an agreement in which the quantity of goods sold is not determined is considered not concluded.

To establish the quantity of goods in the contract, it is necessary, first of all, to choose a unit of measurement of quantity (measures of weight (ton of rolled products), volume (barrel), length (meter of rail), area (square meter ... of film). Often the quantity of goods is determined individually, less often in monetary terms.

The quantity of goods sold can be set either by a fixed hard figure, or by indicating the method of determining the quantity (for example, the sale of wallpaper in the amount required for pasting the premises). The latter option is especially often used in supply and power supply contracts.

As a rule, the parties can independently determine the amount of goods sold, but in some cases the law limits the discretion of the seller - the entrepreneur.

These rules are of a general nature and apply, unless otherwise provided by the contract.

The seller is obliged to transfer to the buyer the goods of the corresponding completeness and complete set, if any.

The condition on the completeness of the goods in most cases is determined by the parties by referring to the relevant regulatory and technical documents (state technical conditions, etc.), less often - a listing of all the constituent elements of the goods. If the completeness of the goods is not established in the contract in one way or another, it is usually determined by the customs of business turnover, or by the requirements.

The buyer of incomplete goods has the right to demand from the seller a commensurate change in the purchase price or completion of the goods within a reasonable time. And only if the requirement for completing the goods is not met, the buyer acquires additional rights: to demand replacement of incomplete goods, or to terminate the contract.

The condition for a set of goods is determined by the parties to the contract themselves at their request, since it is impossible to provide for mandatory requirements for the composition of the set by any normative acts. The main requirement for the transfer of the kit is the simultaneous delivery of all things included in it.

Article 431 of the Civil Code does not contain dispositive rules allowing to decide the fate of a sales contract, in which the composition of the set of goods sold is not determined. Violation of the kit condition usually does not prevent the buyer from using the goods already transferred, since their quality does not suffer from such a violation.

The seller is obliged to transfer to the buyer the goods, the quality of which complies with the terms of the contract of sale.

The condition on the quality of the goods is one of the usual conditions of the contract and in most cases is established by the parties themselves. At the same time, the quality of a product can be determined in various ways: by sample, by description, based on a standard, by preliminary inspection.

In the absence in the contract of quality, the seller is obliged to transfer to the buyer the goods suitable for the purposes of its normal use. As a result of the inclusion of the moment (purpose) of the acquisition of goods in the contract, it acquires the character of its essential condition.

The quality of the product cannot be invariably eternal, therefore it is important to determine the period of time during which it will be sufficient for the normal use of the thing.

Warranty periods can be established both by agreement of the parties to the contract (as well as by the manufacturer of the goods), and by the mandatory requirements of regulatory enactments (primarily GOSTs).

If there is no warranty period for the product, then the product must be suitable for the purposes for which such products are usually used, within a reasonable period.

As a general rule, the warranty period begins to run from the moment the goods are handed over to the buyer. However, if the buyer was not able to use the purchased goods due to circumstances depending on the seller (including because of the defects found in it), the warranty period is suspended for the entire duration of the relevant obligations.

The expiration date runs from the date of manufacture of the goods, it is always determined by units of time (period, date).

The expiration date is determined by regulatory enactments and cannot be changed either by the manufacturer or by the parties to the sales contract.

As a general rule, the seller is liable only for defects in the goods that arose before the moment of its transfer to the buyer, or for reasons that arose up to that moment.

The buyer's claims to the quality of the goods can be made under the appropriate conditions, and are subject to satisfaction only if the defects in the goods were discovered within the time limits stipulated.

The presence of ordinary defects in the thing sold enables the buyer to demand a commensurate reduction in the purchase price, or free elimination of the defects in the goods within a reasonable time, or reimbursement of his own expenses for the elimination of defects.

The discovery of significant defects in the goods additionally gives the buyer the right to terminate the contract, or to replace the defective goods with a good-quality one.

The seller is obliged to transfer to the buyer the goods free of rights that do not have third parties, unless the latter agrees with the existence of such encumbrances. One of the main distinguishing features of the sale and purchase is the obligation of the seller to transfer ownership of the thing to the buyer.

The conditions for the transfer of the thing, free from the rights to it of third parties, is a normal condition of the contract of sale.

In case of violation of this condition, the buyer has the right to demand termination of the purchase and sale agreement, or a commensurate reduction in the price of goods encumbered by the rules of third parties. The specified requirement is subject to satisfaction, unless the seller proves that the buyer himself knew or should have known about the existence of these rights.

As a general rule, the seller is obliged to transfer the goods to the buyer in containers or packaging (clause 1 of article 434 of the Civil Code).

The obligation to fill or pack the goods can be established both by agreement of the parties to the purchase and sale agreement, and by virtue of the mandatory provisions of the law. The buyer has the right to demand accordingly:

but) packing or packing goods;

b) replacement of inappropriate packaging (containers).

Each person who does his job has a certain list of rights and responsibilities. This is a kind of job description, which is very important to follow. This article will focus on the rights and obligations of the seller.

Who is that?

At the very beginning, you need to decide on the terms that will be used in this article. And before considering the responsibilities of the seller, you need to understand what this profession is. So, a seller is a person (sometimes an organization) who either sells a certain product or provides services. It must also be said that there are two types of sellers:

Those who themselves are looking for a client. In this case, we are talking about active sales, for example, by phone.
Those that the client comes to himself. In this case, we are talking about people who release the goods (for example, in a store or in a market).

Seller rights

It should be said that it is necessary to consider the rights and obligations of the seller as a whole. After all, these are inseparable concepts. So what is the seller entitled to?

Such a specialist has the right to make all kinds of decisions that are within the boundaries of his competence.
Sellers can offer the administration various options to improve working conditions, increase sales, etc. However, all this should also not go beyond the job description.
Sellers have the right to resolve conflict situations by all methods permitted to them.
Sellers have the right to demand that the management improve working conditions (if they do not meet the standards).

Obligations regarding the goods

What are the seller's responsibilities when it comes to goods?

The seller is obliged to fully ensure the work of the commodity section throughout the entire working day. If you want to leave the workplace, he must be replaced by another qualified person (with the permission of the head of the section, department, store).
The seller is obliged to prepare the goods for sale: check the availability, expiration dates, inspect the packaging, as well as compliance with the labeling.
The seller's responsibilities include laying out goods by type, group for the convenience of buyers.
The seller must also monitor the safety of the goods entrusted to him, monitor the equipment that is in his area of competence.

Obligations regarding the buyer

Consideration should also be given to the responsibilities of the sales assistant and the regular salesperson in dealing with the buyer. After all, it is this person who directly works with people, influencing the demand for products.

The sales assistant is obliged to communicate politely with the buyers. He also needs to be patient and considerate. This is a must for anyone who wants to work with people.
He must also provide all the conditions for the selection and acquaintance of the buyer with the product that interests him.
The seller must do everything to ensure that there are no queues.
Sellers must show the product to the buyer, answer questions about it.
Sellers must calculate the total cost of the product, taking into account all the nuances.
The seller can also exchange goods (in cases stipulated by law).

Other responsibilities

What other responsibilities are there for a typical salesperson? What should he know about?

This specialist must be in proper appearance at the workplace.
He must inform the management of any shortages and problems with the goods that arise.
The seller must comply with production and labor discipline, labor protection rules.
The obligation of the seller is to hand over the goods to the buyer and charge them accordingly.
The seller must necessarily monitor the presence of price tags, their compliance with the real value of the goods.
Such a specialist must follow all instructions and recommendations of the administration.

About sales clerks

Separately, it is necessary to consider the duties of the seller-cashier. After all, these are the people who are responsible not only for the goods entrusted to them, but also for the money received during the sale.

Cashier sellers must serve customers at the checkout.
These are the employees who are required to register cash records.
Cashier sellers are responsible for the safety and transfer of money.
They can take part in the inventory.
They must monitor the stock of the cash register, carry out the collection of both expense and receipt orders.
After the end of the work of the store, the salesman-cashier closes the cash register, verifies the cash. If there are errors, fixes them. At the very end, he fills in the cash register.

At the same time, it is worth remembering that the duties of the seller-cashier include all of the above points relating to an ordinary seller. The difference between these specialists is that the latter is responsible not only for the product, but also for the funds received from its sale.

About sales consultants

A few words should be said separately about sales consultants. So, these are specialists, the specifics of whose work are very similar to that of an ordinary seller. They have to:

Work with buyers, satisfying their interests in relation to the product.
The duties of a sales assistant include laying out the goods, sorting them, and moving them.
Such specialists should also keep records.

About senior sellers

Before considering the responsibilities of a senior salesperson, you need to understand what kind of employee this is. So, this is a specialist who, in a sense, is a leader. His subordinates are salespeople who are on the site. The main responsibilities of a senior salesperson include:

Organization and management of the trading process. This is team leadership, responding to information received, resolving conflict and disputable situations, correcting the work of subordinates, training trainees.
Analytical work, planning. The senior seller must take part in drawing up a sales plan for a certain period (week, month, quarter, season), draw up requests for the supply of the necessary goods, analyze and process statistical data on sales, and provide reports on the work done. In addition, such specialists should research the market for competitiveness.
Ensuring uninterrupted sales. The seller-consultant must cooperate with management, giving recommendations on increasing or decreasing the level of sales of goods, monitor advertisements, reconcile orders, maintain working and reporting documents.
The control. Generally speaking, a senior salesperson is responsible for overseeing everything that happens at a particular outlet. Cleanliness and order in the hall, the availability of goods, the activity of sellers, their proper appearance, the conduct of the trading process - all this is in the competence of this particular specialist.

It should also be remembered that all sellers, in addition to their rights and obligations, are also responsible for their activities (within the framework of the current legislation).

APPROVED
General Director of CJSC "AAA"
_____________ A. A. Ivanov

"___" _______________ 2019

JOB DESCRIPTION
sales assistant

I. General Provisions
1.1. A person with secondary vocational education and work experience in the field of at least _____________ years is appointed to the position of a seller-consultant.

1.2. The seller-consultant must know:
- decrees, orders, orders, other guiding and normative documents concerning the work of the trading enterprise;
- commodity science, standards and specifications for goods, their main properties, quality characteristics, prices, the history of the creation of manufacturing firms, conditions of storage, use of goods;
- management structure, rights and obligations of employees and their mode of work;
- the rules and methods of organizing customer service;
-the procedure for decorating the salon and showcases;
- the basics of aesthetics and social psychology;
-the technology of personal sales; labor legislation;
-the rules of the internal labor schedule;
- rules and norms of labor protection;
- rules of safety, industrial sanitation and hygiene, fire safety, civil defense;
- main competitors, manufacturing firms, goods, prices;
- rules and norms of labor protection, safety and fire protection;
-the rules of the internal labor schedule.

1.3. Appointment and dismissal are made by order
the head of the organization on the recommendation of ______________________
1.4. The seller-consultant submits to _________________
1.5. During the absence of the seller - consultant (illness, vacation, etc.), his duties are performed by a person appointed in accordance with the established procedure. This person acquires the corresponding rights and is responsible for the quality and timely performance of the duties assigned to him.
1.6. ___________________________________

II. Job responsibilities
The duties of the seller - consultant include:
2.1. Carry out a full pre-sale preparation of goods (checking the name, quantity, completeness, grade, price, labeling compliance, unpacking, visual inspection.
2.2. Inform your immediate supervisor, and, if necessary, the administration of the enterprise, about cases of detection of goods that do not meet the requirements of pre-sale preparation.
2.3. Place and lay out goods in accordance with the principles of merchandising by groups, types, taking into account the commodity neighborhood, frequency of demand, convenience of work.
2.4. Control the availability of goods in the trade section, check the quality, availability and compliance of markings, price tags and their correctness.
2.5. Track customer demand.
2.6. Draw up an application for a product for the fullest possible supply of products to buyers.
2.7. Inform buyers about a product that is not in their department, but may be in another and, if necessary, about the timing of transfer.
2.8. Know the approximate timing of the next deliveries.
2.9. To create for the buyer the necessary conditions for the selection and familiarization of the goods they are interested in, to control the absence of violations of trade rules.
2.10. Provide customer service in accordance with personal selling technology.
2.11. Assist buyers in choosing goods, advise buyers on the purpose, properties, quality of goods, on the rules for caring for goods, on prices, on the offer of interchangeable goods, new and related goods.
2.12. Take measures to prevent and eliminate conflict situations.
2.13. Inform the management about the existing deficiencies in customer service, the measures taken to eliminate them.
2.14. _________________

III. Rights
The seller-consultant has the right:
3.1. To get acquainted with the documents defining his rights and obligations in the position held, the criteria for assessing the quality of the performance of official duties.
3.2. Submit proposals for improving the work related to the responsibilities provided for in this instruction for the management's consideration.
3.3. Require the management of the organization to provide the conditions necessary for the performance of official duties.
3.4. _______________

IV. Responsibility
The seller-consultant is responsible for:
4.1. For improper performance or non-performance of their official duties, provided for by this job description, within the limits established by the current labor legislation of the Russian Federation.
4.2. For offenses committed in the course of their activities, within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage to the organization within the limits established by the current labor and civil legislation of the Russian Federation.
4.4. __________________________

The job description is developed in accordance with
_______________________________________________
(name, number and date of the document)
Head of structural unit

00.00.2019

AGREED:
Head of the legal department
_____________________________________________
(signature) (surname, initials)

HR manager
______________________________________________
(signature) (surname, initials)

I have read the instructions:
___________________________________________________
(signature) (surname, initials)

The profession of a sales assistant does not require specialized education or highly specialized skills. However, a number of requirements for the personality of the applicant applying for this position still exist. Most often, these include general wishes related to the lifestyle and character of the applicant:

sociability;
benevolence;
restraint;
grammatically correct speech;
politeness and knowledge of etiquette.

Besides, duties of a sales assistant, as a rule, provide for the need for long-term stay on their feet without the possibility of rest during the working day. Therefore, the requirements for endurance and excellent health can be considered quite fair.

Equally true is the desire of the employer to get an experienced employee who is able to quickly make decisions in the event of emergency situations.

Depending on the line of business of the company inviting the sales consultant to work, additional requirements may be put forward. For example, fluency in a foreign language, knowledge of the characteristics of the product being sold, etc. Sometimes the gender of the employee also matters (for example, in a women's lingerie store, a woman seller will be more appropriate).

Don't know your rights?

Sales Assistant Key Skills, Skills and Opportunities

A sales assistant is a sales consultant. Unlike transactional ones, when the buyer independently takes the initiative to purchase and chooses a product, consulting sales involve information support, the use of persuasion methods, and sometimes overcoming objections. All this is included in duties of a sales assistant.

That is, he must be proficient in the basic techniques and techniques of psychological and speech interaction with clients, as well as have an idea of existing sales technologies. Of course, in the absence of work experience, it is almost impossible to acquire such skills, therefore, many companies practice preliminary training of employees: theoretical courses, seminars, trainings, etc.

Another professional skills of a sales assistant required for successful work is the ability to work with documents and production accounting programs (for example, "1C: Trade and Warehouse"). Otherwise, the seller runs the risk of providing the customer with incorrect information regarding the availability of the desired unit of goods in the store.

The main responsibilities of a sales assistant: for a resume and successful work

Typically in job duties of a sales assistant includes the following functionality:

negotiating with clients of all levels;
customer service in accordance with sales technologies;
providing advice to buyers regarding the properties, characteristics of goods, rules for their use, pre- and post-sales service, care;
calculation of the total purchase price;
packaging of goods;
work with complaints;
acceptance and exchange of goods;
checking the health of the goods, compliance with its name printed on the package, visual inspection, etc. (that is, pre-sale preparation).

This list can by no means be considered exhaustive - it all depends on the company's trade policy, the direction of its activities and many other factors. For example, often official sales assistant instructions contains a clause on monitoring consumer demand, although this is more of a marketer's competence.

Sales assistant resume content and example

The main duties of a sales assistant- this is providing the buyer with complete and reliable information about the product, providing practical and consulting assistance in choosing it and, ultimately, completing the sale cycle, that is, the sale of the product.

Therefore, in order for a potential employer to show interest, sales assistant resume should contain information about the ownership of the subject of sale, that is, knowledge of its characteristics, purpose, main target audience, etc. If you have experience in a similar or related field, it is worthwhile to dwell on this in more detail and describe your own achievements in the same place.

In addition, the image of the company (store), and hence the level of customer loyalty to it, directly depends on the sales assistant. Thus, the resume should indicate compliance with the requirements for employees whose work involves interaction with customers: lack of conflict, friendliness, etc.

Sometimes a little trick helps to increase the chances of getting the desired position: usually, when placing an advertisement for a vacancy, the employer specifies in it the requirements for the applicant in sufficient detail; When composing a resume, it is enough to paraphrase the indicated qualities a little - and here it is, compliance! But this is permissible only if it does not contradict the truth too much - otherwise you can get into an awkward situation.

It will easily help to overcome difficulties with the wording and description of past merits sales assistant resume sample... It is easy to find him on the Internet, but it is still better to specify the request and indicate the sales area in which employment is planned: for example, “ resume sample sales assistant household appliances store ".

1. GENERAL PROVISIONS 1.1. This job description defines the functional duties, rights and responsibilities of the Seller. 1.2. The seller is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order of the General Director. 1.3. The seller reports directly to the Head of the Section, the Deputy Head of the Section. 1.4. A person who has a higher or secondary vocational education without presenting requirements for work experience or primary vocational education and work experience in the specialty for at least 2 years is appointed to the position of the Seller. 1.5. The seller must be able to use a cash register in his work. 1.6. The seller must own a computer at the level of a confident user, including the ability to use computer programs for accounting for goods. 1.7. The seller must know: - decisions, orders, orders, other governing and normative documents concerning the work of the trading enterprise; commodity science, standards and specifications for goods, their main properties, quality characteristics; storage conditions for goods; management structure, rights and obligations of employees and their mode of work; rules and methods for organizing customer service; the procedure for decorating rooms and showcases; foundations of aesthetics and social psychology; labor legislation; Internal labor regulations; rules and regulations of labor protection; safety regulations, industrial sanitation and hygiene, fire safety, civil defense. 1.8. The seller must be sociable, energetic and positive. 2. FUNCTIONAL RESPONSIBILITIES 2.1. Seller: 2.1.1. Ensures the uninterrupted operation of the commodity section, is at his workplace during the entire working time and can leave his workplace only if it is replaced by another Seller with the consent of the Section Head (Deputy Section Head). 2.1.2. Provides preventive and courteous service to customers, creates for them the necessary conditions for the selection and familiarization of the goods they are interested in, monitors the absence of violations of trade rules, takes measures to ensure the absence of queues. 2.1.3. Performs full pre-sale preparation of goods (checking the name, quantity, completeness, grade, price, labeling compliance, unpacking, visual inspection, etc.). 2.1.4. Informs his immediate supervisor, and, if necessary, the administration of the enterprise, about cases of detection of goods that do not meet the requirements of pre-sale preparation. 2.1.5. Places and lays out goods by groups, types, taking into account the commodity neighborhood, frequency of demand, convenience of work. 2.1.6. Carries out the offer and display of goods to buyers; assists buyers in choosing goods, advises buyers on the destination, properties, quality of goods, on the rules for caring for goods, on prices, on the offer of interchangeable goods, new and related goods; calculates the cost of the purchase, issues a check, draws up a passport (other document) for a product that has a warranty period; makes the packaging of the purchase, the issuance or transfer of the purchase for control; exchanges goods. 2.1.7. Controls the availability of goods in the trade section, checks the quality, expiration dates of goods, checks the availability and compliance of markings, price tags on goods. 2.1.8. Carries out control over the safety of goods, trade equipment and other material values. 2.1.9. Takes measures to prevent and eliminate conflict situations. 2.1.10. Informs the management about the existing shortcomings in customer service, the measures taken to eliminate them. 2.1.11. Maintains a friendly atmosphere in the workplace, sets a personal example in customer service. The seller must be patient, attentive, courteous when choosing and inspecting goods by buyers. When handing over the purchase, the buyer should thank him. 2.1.12. Provides cleanliness and order in the workplace, in the product section, as well as in the sales area as a whole. 2.1.13. Observes labor and production discipline, labor protection rules and regulations, industrial sanitation and hygiene requirements, fire safety and civil defense requirements. 2.1.14. Executes orders and orders of the direct management and administration of the enterprise. 2.1.15. Is in the workplace in uniform work clothes, must have a neat appearance. 3. RIGHTS 3.1. The seller has the right to: 3.1.1. Take appropriate actions to eliminate conflict situations and the reasons that led to them. 3.1.2. Give explanations on the essence and reasons of the conflict situations that have arisen. 3.1.3. Make proposals to the administration of the enterprise to improve the work related to the functional responsibilities of the Seller and the entire enterprise as a whole. 4. LIABILITY 4.1. The seller is responsible for: 4.1.1. Failure to fulfill their functional duties. 4.1.2. Inaccurate information about the status of the received tasks and orders, violation of the deadlines for their execution. 4.1.3. Failure to comply with orders, orders of the direct management and administration of the enterprise. 4.1.4. Violation of the internal labor regulations, fire safety and safety rules established at the enterprise. 4.1.5. Disclosure of trade secrets. 4.1.6. Loss, damage and shortage of goods and other material values in accordance with applicable law. 5. WORKING CONDITIONS 5.1. The Seller's working hours are determined in accordance with the Internal Labor Regulations established at the enterprise. I have read the instructions: _______________ / __________________ signature, full name. (signature) and (full name) "___" ___________ _____