Social workers for the elderly. Social worker. Is there any experience in the care of the social services for the elderly

What is a social worker? What are his responsibilities? What do you need to know in order to become a social worker? You will find answers to these and other questions in this article. So, a person who provides social and consumer services for senior citizens and disabled people is a social worker.

Duties

The duties of such a specialist include a huge amount of work, namely:

Provision of social services guaranteed by the state and legislation;

Strict adherence to the established schedule of visits;

Identification of the elderly and people with disabilities who need social assistance;

Informing this population group about the rights and obligations, the conditions for the provision of state-guaranteed social services;

Conducting a survey among the elderly and disabled people in a certain area;

Taking part in the preparation of documentation for pensioners;

Submitting your proposals regarding the improvement of living conditions and services for the population;

Establishing contacts with relatives and neighbors of the wards in order to attract them to help a pensioner or disabled person;

Maintaining contact with the patient's doctor;

Compliance with absolute confidentiality;

Making purchases with the money of the wards with the provision of a report on expenses, etc.

Addition

In general, the responsibilities of a social worker may differ. It depends on where exactly he works, with what people, in what city and area. In some cases, a social worker must also deliver the necessary medicines and other goods to the house, pay for utilities with the ward's funds, and provide assistance and assistance in cleaning the premises. If necessary, such an employee should organize housing repairs, processing of the site near the house, funeral services, and so on. In situations where a pensioner or disabled person becomes ill, a social worker must provide first aid, so it is very important that he has the necessary skills.

First, the social worker enjoys general rights. Its activities are based on the legislation of the Russian Federation on social services, internal labor regulations and job descriptions provided by the social protection authority. In general terms, such a specialist has the right to receive truthful and complete information about the ward and his family members, including information about their state of health; involvement of relatives to provide assistance to a disabled person or a pensioner (if this assistance goes beyond the responsibilities of the social service); the use of personal documents of the served person in order to fill out the necessary papers.

Responsibility

The social worker is responsible for various kinds of labor discipline violations. He must be loyal to the charges and understand their position. You need to be prepared for everything: for poor health and other problems. A social worker can be held liable for untimely or poor-quality medical care, refusal of it and other violations.

According to the law, a social worker is obliged to visit a pensioner twice a week.... If more visits are required, it means that he will walk more, but then the pensioner will pay a little more. There are additional services that we were allowed to introduce. These include, for example, prescriptions - the cost of such a one-time service will be 50 rubles. As well as taking tests (50 rubles), taking out the trash (10 rubles) or making an appointment with a doctor (50 rubles). Employees spend a lot of time in medical institutions, even with a certificate it is often impossible to get into the queue. The schedule is as follows: 7 people are served on Monday and Thursday, 7 people - on Tuesday and Friday. Wednesday is a working day when Center staff visit various institutions on behalf of clients.

For this, the pensioner or his representative must provide a list of documents. These include: an application, a copy of a passport, an extract from a personal account from a house management, documents on the income of a citizen and his family members for 12 months, a copy of a certificate of disability and, finally, a copy of the pension fund insurance certificate (SNILS).

Who is eligible for free social worker assistance

Please note: services (see below) will have to fork out for those who are not eligible for free assistance from a social worker. These are elderly Muscovites and disabled people living in families with working-age relatives and having children of working age, as well as in other cases at their personal request. For a fee, social services can also be used by citizens who are on home service and who want to arrange assistance in excess of the territorial list of state-guaranteed social services (for a full list of prices and services, see kp.ru).

- purchase and delivery for the ward of products, hot meals from neighboring trade enterprises, manufactured goods and medicines at his request. At the same time, the following rules of one-time delivery apply (according to the norms of maximum permissible loads when lifting and moving heavy weights manually, approved by the decree of the Government of the Russian Federation No. 105 of February 6, 1993): for one person - no more than 4 kg, for a family of two - not more than 6 kg, for a family of three - no more than 9 kg;

Social services at home for disabled and elderly citizens

• Assistance in obtaining the necessary medical care;
• Implementation of hygienic and medical procedures and manipulations;
• Assistance in undergoing medical and social examination, medical and social rehabilitation;
• Providing psychological assistance, assistance in hospitalization and hospital care, spa treatment;
• Visiting, together with a citizen, inpatient healthcare institutions;

• Organization of meals, leisure or everyday life, shopping for groceries, assistance in preparing food, purchasing essential goods, medicines;
• If a citizen lives without water or heating, then this is a furnace firebox, water delivery;
• House cleaning, laundry, assistance in home redecoration, assistance in arranging and organizing everyday life;
• Assistance in paying for utilities, assistance in visiting places of rest, sanatorium treatment;

Social workers are actively working to expand the volume and nature of consumer services. Much attention is paid to the quality of the provision of social services in accordance with state standards. The quality of social services largely depends on the personality of the social worker, his responsibility, decency, responsiveness, and the level of professional skill.

The types, volume, frequency, timing of the provision of social services are determined by an individual program for the provision of social services (hereinafter - the individual program), drawn up in the manner approved by the Ministry of Labor and Social Protection of the Population of the Stavropol Territory (hereinafter - the Ministry).

How to apply for a social worker to care for a pensioner

How often the social worker will come and what kind of work to do depends on the degree of need of the pensioner or disabled person and his physical condition. This takes into account the help of relatives, as well as other citizens who can provide all possible help. Maximum it can be a daily visit (excluding Saturday and Sunday).

Social services at home are provided free of charge or on a partial or full payment basis. So, from January 1, 2020, social services at home are provided free of charge to citizens whose average per capita income is equal to or lower than one and a half of the subsistence minimum established in the region for pensioners. In addition, participants and invalids of the Great Patriotic War of 1941-1945 have the right to free social services at home.

Social worker services at home cost

The conclusion of an Agreement for the provision of paid social services is provided for by the Civil Code of the Russian Federation. As regards the provision of social services on a full payment basis, it is envisaged by the decree of the Moscow government dated 10/12/2010. No. 919-PP "On the provision of paid social services to citizens by state institutions of non-stationary social services in the city of Moscow."

Price list of tariffs for social services provided to elderly citizens and disabled people by non-stationary social service institutions of the city of Moscow, provided for by the Territorial list of state-guaranteed social services

Help for money: how much does the services of a social worker cost

Often, people of retirement age are no longer able to cope with household chores on their own. In this case, you can resort to the help of a social worker. It is enough to call the State Institution “Territorial Center of Social Services” and say that you need help. The employees of the center will come themselves, collect all the necessary documents, and conclude an agreement with the client. Edit

For urban married couples, the cost of social assistance at home per person is 0.81 rubles; for single married couples, it is 0.51 rubles. For rural married couples, the cost of social assistance at home per person is 1 ruble 18 kopecks, for single married couples - 0.74 rubles.

Reduction of social workers in the field of social services at home

To perform the control function in the Territorial Centers of Social Services, the Department for Quality Control of the Provision of Social Services was created and in general, the priority function of the administrative and managerial staff takes the form of a supervisor exclusively of a social worker, which is their main activity today, forgetting about the implementation of the state policy of the Russian Federation in the field social protection of citizens in need.

The above information raises the question of the overly inflated staff of the administrative and managerial staff of the TTSSO and its revision towards a significant reduction in positions such as Deputy Director, Social Work Specialist, Head of CCA, HR Specialist.

Social worker

It is good when a social worker has a secondary specialized education or higher professional education, but, unfortunately, at present, people who have no professional training are involved in serving the elderly and disabled. To carry out this work requires the presence of many spiritual qualities and in this profession most often come at the call of the heart.

A social worker should be perfectly familiar with state laws, decrees and regulations on social services for people with disabilities and elderly citizens. He must also immaculately follow the internal labor regulations and job descriptions. Guided by labor protection rules and basic safety rules, sanitation and fire safety standards, a social worker can provide all possible assistance at the place of residence of his wards. It is very important that this is done, not only without causing discomfort or irritation on the part of the elderly person, but also competently.

Social worker

1. Apply to a regional integrated center or to a public care center in the capital. These centers are located in all parts of the country.
2. Then, within 3 days, the administration of the center must carry out a study of the material state of everyday life regarding residence and, accordingly, create a protocol.
3. After the beneficiary gives his written agreement, a request for discharge is submitted to the engineering service of the region in order to receive a material personal account, in addition to a decision regarding the state of health and the absence of a drug restriction to public service at home from the medical unit.

1. Extraordinary beneficiaries

• disabled people and participants of the Second World War.
• lonely citizens at least 70 years old, as well as lonely disabled people at least 60 years old.
• participants who have gone through hostilities.
• lonely citizens and disabled people who are no longer able to independently provide services for themselves, without outside support or from loved ones.

1. Spouses who have deceased participants, disabled veterans of the Second World War, war veterans, provided that they did not have a second marriage.
2. Citizens who were exposed to radiation as a result of the Chernobyl tragedy.
3. Persons who have undergone rehabilitation are similar to citizens who have suffered from political retribution.

helps to navigate the employee of the social protection service in what duties he should perform and what rights they can use at the same time. In our material, we will tell you which sections such instructions consist of and what information they should contain.

About the positions of a social worker and a social work specialist

The position of a social worker is on the staff of the social protection service of the population, which belongs to budgetary organizations. This, in turn, presupposes the uniformity of job titles and the unification of job responsibilities in all territorial offices of this service. Thus, when determining the qualification requirements for this position and the duties of a social worker, the appropriate professional standard approved by order of the Ministry of Labor of November 18, 2013 No. 677n should be used.

In short, the main purpose of a social worker is to provide all-round assistance to the elderly and disabled. First of all, the candidate for this job is required to be honest, since he deals with the money of his wards, buys food and pays for utilities. At the same time, he must also be physically enduring, since he often has to carry weights (and caring for the weak often requires considerable strength). You should also not forget about elementary responsiveness, as you need to listen to your wards.

According to the professional standard, to fill the position of a social worker, it is necessary to satisfy simultaneously four conditions:

• no medical contraindications to work;
• the presence of secondary vocational education or secondary general education, subject to an internship at the workplace;
• taking courses in first aid;
• no convictions for crimes against the person and sexual integrity.

There is also a position in the social protection service that has a similar name - a specialist in social work. The fundamental difference between these two positions is the wardship: the social worker deals with the elderly and the disabled, and the social work specialist works with all groups of the population in need of social protection.

In addition, a social work specialist occupies a higher level in the structure of the social protection service and performs work that requires higher qualifications. In accordance with the professional standard "Social Work Specialist" approved by order of the Ministry of Labor dated October 22, 2013 No. 571n, this position can be claimed by:

Don't know your rights?

• a person with a higher professional education;
• a social worker with secondary vocational education who has worked in the specialty for at least 3 years.

The tariffication of these positions also differs: for the position of a social worker there are 3-8 categories, for the position of a specialist - 8-13.

The approximate structure of the job description of a social worker

When drawing up the job description of a social worker, you can adhere to the structure below, which involves several sections.

General Provisions

This section usually includes general information about the position:

1. Title (social worker).
2. Discharge.
3. The chain of command (indicating who needs to report, who makes the decision on hiring and firing).
4. Qualification requirements, which may include requirements for education and work experience, as well as a description of the skills and moral qualities that must be possessed by the employee. For example, for grade 3, a complete secondary education is sufficient (work experience is not important at the same time), for a social worker of grade 8, a higher professional education with at least 5 years of experience in this area is required.
5. A list of regulations, instructions and rules that an employee should know and which he should be guided by in his activities.

Rights

A social worker, exercising his labor function, can use a certain amount of rights. Most often, this employee is endowed with the following rights:

• demand from the management to create conditions for the performance of labor functions;
• send management suggestions for improving the workflow;
• require the manager to assist in the performance of their official duties;
• involve specialists from all structural divisions in solving specific problems;
• within the framework of its competence, attract specialists from various medical organizations to provide assistance to wards;
• make information requests to collect data necessary for work.

Job responsibilities

In this section, the social worker is assigned the duties that he performs on a daily basis. For example:

1. To identify persons in need of social protection in the assigned territory.
2. Deliver groceries to your home, help wards in cooking.
3. Provide wards with sanitary and hygienic assistance.
4. Cleaning the room, changing clothes, doing laundry.
5. Facilitate medical care and hospitalization.
6. Deliver medication home and make sure it is taken correctly.
7. Assist in writing letters, statements and other documents, as well as sending them to addressees.
8. Help pay bills.

Responsibility

This section lists the types of responsibility that can be applied to a social worker. For example, an employee can be attracted by:

• to disciplinary liability for failure to perform or improper performance of their job duties;
• to administrative or criminal liability for committing the relevant misconduct;
• to material responsibility for the damage caused (within the limits established by civil and labor legislation).

There is no particular difference in the job duties of employees of different categories, therefore, when drawing up job descriptions, in this case, only qualification requirements change. The latter means that with the increase in the category, the employee must sign a new job description.

If suddenly a person needs the help of a social worker, then initially he should independently contact the Center for Social Assistance (CSP) at the place of residence.

List of required documents

When contacting with you, you must have the following package of documents.

1. Passport and its copy.
2. Certificate of health status issued by the district doctor.
3. A certificate from the pension fund about the receipt of the pension.
4. A document confirming the existence of a residence permit (a certificate indicating with whom and where the pensioner lives).
5. Certificate confirming disability, if any.

After all documents are confirmed, a social worker will be assigned to the applicant.

Participants of the Great Patriotic War and the disabled, as well as those equated to them, are accepted without queue; people who live alone at the age of 80 (disabled from 70); disabled people injured in the course of hostilities; single citizens recognized as disabled and deprived of support and outside care.

Priorities include:

Single spouses of war veterans, invalids of the Great Patriotic War;
- victims of radiation exposure in connection with the Chernobyl tragedy, as well as those equated to them;
- victims of political repression.

Beneficiaries living with their families will receive assistance from the social center only if family members are recognized, have reached retirement age, or the needy remains alone for a long time.

List of required services

When contacting the CSP, a person signs an agreement for the provision of social assistance to him. The social services must ensure that the following obligations are met:

1. Assistance in the repair and cleaning of housing.
2. Cooking and feeding.
3. Assistance in the delivery and purchase of food, manufactured goods and medicines (up to 4 kg).
4. Replenishment of water supplies, furnace firebox.
5. Delivery of clothes for the person in need of dry cleaning and delivery back.
6. Help in paying for utility bills.
7. Delivery of literature, assistance in writing letters.
8. Provision of social and medical assistance.
9. Providing assistance in obtaining education and employment.
11. Assistance in organizing funerals and preparing documents for carrying out funeral services.
12. Legal assistance - preparation of personal documentation.

If a person in need has exacerbations, he goes to the hospital for daytime, then a social worker is obliged to visit the patient twice a week. Also, if a person is bedridden and requires constant medical care, then the social assistance center is obliged to attach a person with a medical education to him.

The services listed above are included in the mandatory list of services provided by the social center. Anything that is required additionally is paid separately.