SPSR personal account under the contract. About company. Track SPSR Express packages, shipments and deliveries

I have quite successfully used the services of this office for the last five years - either I was lucky, or they have recently gone rotten. In any case, after recent experience I will stay away from them, which is what I advise you. In short: these bunglers have lost the package and do not want to return the money for it. The parcel was insured (the declared value was indicated, a separate fee was paid for this very value). Details: February 9, Thursday, I sent a parcel to a customer in Krasnoyarsk. According to the terms of the tariff ("pelican-standard"), the parcel had to be delivered in 2-3 working days - that is, on Monday-Tuesday. On Thursday, February 16, the customer writes to me that there is still no parcel, and asks me to call the SPSR and find out what the matter is. The SPSR himself refuses to give information - they say, the addressee is not supposed to know the fate of the parcel. I call the hotline, listen to music. The girl answers, I describe the situation to her, I name the number of the shipment, the date and place of shipment, the address of the recipient. “Okay, - says the girl - now I’ll connect you” - and turns on the music for me. After a while, the second girl answers. She also needs to describe the situation, name the item number, date, sender's and recipient's addresses. "Okay - says the second girl - now I will connect you." Music. When the third girl appears on the phone, she needs to describe everything anew. The third girl tells me that only managers can help me, and they, they say, have already finished their working day. "Call back tomorrow, before six in the evening" - the third girl tells me. On Friday, February 17th, I call until 6 pm. Again, three times I give all the information to three different girls. The third girl asks me to wait and turns on the music. A few minutes later he comes back and says that "the managers do not answer", that she wrote down my appeal, and that they will call me on Monday, because "managers are not working" on weekends. Monday 20 February Nobody calls me back, I call myself. I ask the first girl to immediately connect me to the third, so as not to waste time on meaningless garbage. No, the first girl is adamant: she definitely needs to know the invoice number, the date and place of picking up the parcel, and the recipient's address. And the second girl needs to know that too. And third. Yes, you guessed it: "managers do not answer, we will call you back tomorrow." I am trying to find out from the girl her internal number, so that I know who to ask, when they don’t call me again - the girl refuses to give the internal number. He also refuses to connect me with his boss, he says that if I don't like something, then I can write to the SPSRO "quality control service". Ok, I'm writing. A few minutes later, the controlling girl calls me back, promises to figure it out, but tomorrow. In response, I promise her to write a slander to the Federal Service for Supervision of Consumer Rights Protection and Human Welfare, if tomorrow the fate of the parcel does not become clear. Tuesday February 21st. The phone is silent, the mail is silent. I am writing again through the form on the site, again I frighten Rospotrebnadzor. They call back, they say that only now (almost two weeks! Two weeks, Karl!) They found out that the package was lost, they apologize. Send instructions for filing a claim to refund me the shipping cost and the declared value of the investment. From the instructions it becomes clear that it is impossible to simply write them a letter with the details and attach the scans of the invoice and the check: The claim must be certified by a signature and scanned. And they also need a scan of their passports. Well, the scans of the receipt and the waybill are understandable. Ok, I print, I sign, I scan. I specifically make sure that 4 scans fit into the standard 20 MB (it turned out 19), I'm sending it. And then I get the answer: host stesso.spsr.ru: 552 5.3.4 Message size exceeds fixed limit Ok, I send scans in two letters, each no more than 10Mb. Wednesday 22 February Calling QC to see if they received my scans. No, they cannot answer this question now. "Call back Monday." And yes, if they received a claim, then they will consider it for 30 calendar days. A curtain. I consider further communication with this shop a waste of time and nerves; I plan to seek the truth through supervisory organizations. The invoice number for those who want to check: 807 568793. In order not to rent the customer, I sent him his order again, at his own expense, by another courier service.

The SPSR Express company was founded in 2001 and in a short time became the leader of the Russian express transportation market. Having started our activity with the provision of services in a narrow segment of express mail, we have developed dynamically, actively introduced modern technologies and have grown rapidly, becoming the largest all-Russian express operator. Currently, SPSR Express provides a full range of services for the delivery of documents, small-sized, oversized and oversized cargo to anywhere in Russia and abroad.

With extensive experience in the provision of postal services, express delivery and logistics, SPSR Express develops customized solutions for its customers that meet modern international requirements, and is always one step ahead of its competitors. Complex industrial products from SPSR Express reflect the needs of all sectors of the Russian economy.

The company's infrastructure consists of 9 distribution centers, 200 branches and representative offices in Russian cities, more than 1000 own cars and 4000 employees. SPSR Express serves over 6,000 cities and towns of the Russian Federation from Kaliningrad to Vladivostok.

SPSR Express - applies a comprehensive security system on all routes of transportation of consignments and goods. SPSR Express operates on the basis of a postal license No. 86637 dated May 25, 2012, as well as a certificate of inclusion in the Register of Customs Brokers (Representatives) No. 0103/00 dated December 17, 2010. Rossvyaznadzor and the Federal Customs Service supervise the company's activities in their respective areas of competence.

SPSR-EXPRESS is the largest Russian logistics company, one of the leaders in the field of express delivery.

Over 15 years of operation, SPSR-Express has spread a network of 200 representative offices and branches throughout the Russian Federation. More than a thousand vehicles and 4000 employees of SPSR-EXPRESS are busy every day with the delivery of goods, parcels and documents. And only cars of the SPSR Formula Team - a youth team created by SPSR-EXPRESS - are engaged in the stages of the Formula of Russia race.

Mail and cargo with the help of SPSR-EXPRESS, the official carrier of the Formula of Russia racing series, can be sent anywhere in Russia from Vladivostok to Kaliningrad, and abroad.

The service will make tracking SPSR parcels even if it is international shipments, at all stages of delivery is simple and convenient.

The abbreviation SPSR is at the same time the company's business credo: Speed, Personal approach, Safety, Rationality.

• Speed. SPSR offers 8 express tariffs, among which large companies and individual clients find solutions to their problems. To make sure of the speed of delivery and track the parcel, it is enough to know the track code or, in the case of SPSR-EXPRESS cargo, the invoice number. The rest will be done by our service GdetoEdet.ru.
• A personal approach is the development by SPSR-EXPRESS managers of individual logistics solutions for clients in various fields of activity (insurance, telecommunications, industrial equipment, clothing and footwear, cosmetic products, etc.). Individual solutions meet the specifics of cargo and the needs of the industry as much as possible.
• Safety. The trust of SPSR-EXPRESS customers is justified by the speed of delivery and the safety of goods. At the same time, you always know exactly where the package is.
• Rationality. SPSR-express specialists develop innovative logistics solutions to optimize business processes.

Additional paid service SPSR-EXPRESS includes delivery services at a time specified by the customer (evening, weekends), preliminary notification of parcel delivery, sms-notification, individual control of cargo delivery.

SPSR-express meets the expectations of customers, and our service - website - provides a ready-made solution to your problem track mail by ID... Enter the SPSR-express waybill number in the special field, click the "find shipment" button - and information about your parcel will appear on the screen.

The company's services for the delivery of correspondence, documents, mail and cargo throughout Russia are represented by logistics products:

• "Hummingbird"
• "Cheetah"
• "Pelican"
• "Buffalo"
• "Freight"

SPSR Express offers Russian online stores services for the delivery of parcels within the Online product line with delivery to the settlements of the Russian Federation and the countries of the Customs Union. The line is represented by the products "Gepard-Online", "Pelican-Online" and "Zebra-Online".

To learn more

Express delivery service in Russia SPSR Express offers complex logistics solutions for corporate and private clients. The branch network of the company consists of more than 200 offices and representative offices. Such a developed network enables the company to guarantee high standards of service quality when delivering to more than 6,000 settlements across Russia.

Express delivery from 1 day

Express delivery service SPSR Express offers extra-urgent transportation of correspondence and cargo in Moscow with a transit time of 1 business day. The possibility of delivering mail and cargo within the framework of this offer can be checked with the specialists of the nearest branch of SPSR Express.

Extra-urgent, standard and economical delivery within Russia is carried out using airlines, road and rail transport. The company provides the ability to track shipments on the company's website or through a mobile application. For the convenience of the client, a wide range of basic and additional options has been developed.