The current state is accepted in the recipient's city. Tracking postal items sdek. Where can I find the invoice number

Using the CDEK courier service to deliver documents or goods is fast, safe and reliable. The client always has the opportunity to track his CDEK parcel at any time of the day using the track number or waybill in several ways, which makes the parcel tracking procedure convenient and practical.

CDEK has been providing courier delivery services since 2000 and today it has branches and representative offices in more than 5 countries around the world.

How to track a CDEK parcel by order number

Looking ahead, it should be noted that the parcel cannot be tracked by the order number. For this, special identifiers are used:

invoice number;
track number assigned by the carrier company.

track the parcel through the advanced form;
personally draw up and print out the invoices filled in for dispatch according to the order;
find out the cost of delivery of goods, taking into account the available discounts;
receive additional information regarding cooperation with the company.

Consider ways how to find out where the package is, if you have the necessary data and numbers.

Is it possible to track by other parameters

As already noted, the personal account offers 2 ways to track the movement of goods or documents:

by track number;
according to the waybill.

If the order is sent from abroad, then the parcel will be assigned a track code. The fact is that goods sent from the Middle Kingdom through the CDEK company are mostly delivered to the border with the Russian Federation with the help of local logistics organizations. It is they who assign the corresponding track code to the parcel.

The recipient uses the specified set of numbers, instead of the invoice number, in order to find the current location of the item.

If we take track codes from China as an example, they have the following format:

ETSSD1000987854YQ;
YDACK5000098447YQ.

Important! The format does not apply to the UPU format, and it is impossible to check the location of the parcel like standard postal ones.

The second way is to track by the invoice number where the parcel may be. To do this, the following sequence of actions should be performed:

go to the official website https://www.cdek.ru;
find the "Online Services" section in the main menu;
select "Track order" from the proposed list;
go to the tracking page;
in the proposed field, enter the invoice number, consisting of 10 or 8 digits;
click "Track".

The window that opens will display comprehensive information regarding the movement of the parcel and its current location.

Where can I find the invoice number

You can find out the invoice number or track code in 2 ways:

directly from the sender of the parcel;
through your personal account on the official website of the courier company.

Let's take a closer look at the second method.

Through your personal account

To obtain the invoice number of the sent parcel, you will need to do the following:

In the same way, you can view data on already completed deliveries.

How to find out that the package has already arrived

After the actual arrival of the parcel at the company's warehouse, the client receives an SMS message on his phone with information about the place of receipt of the order, which means that the recipient can already come to the pick-up point. The best option is to pick up the parcel yourself, since there are rarely queues at the branches, but, in extreme cases, you can use courier delivery services.

The location of the pick-up points can be found on the official website of the company.

Main statuses of tracking CDEK parcels

It is suggested that you familiarize yourself with the possible statuses when using the services of CDEK:

Basic	Additional
On the way - Arrived at the waypoint	In a transit city. Accepted in the sender's city. Accepted in the city of the recipient.
On the way - Left the waypoint	Sent to the recipient city. Sent to a transit city.
Arrived at the customs of the country of departure	In the process of customs clearance (abroad).
Export from the country of departure	Shipped to the Russian Federation.
Import to destination country	Adopted by CDEK on the territory of the Russian Federation.
Arrived at customs	In the process of customs clearance (RF).
Left customs	Customs clearance completed.
The parcel is ready for pickup	Accepted in the city of the recipient. Ready to issue.
Parcel issued for delivery	On delivery by the courier.
Parcel delivered	Handed over.
Unsuccessful attempt of delivery	Not handed over.
Other	Returned to the warehouse in the sender's city. Returned to the shipping warehouse.

This list is not exhaustive. For more detailed information, please contact the support service of the company.

How long does delivery take

Average order delivery time is up to 40 days. In exceptional cases, the period is reduced to 2 weeks. The fact is that the CDEK company does not deliver goods directly from Chinese stores across the territory of the Middle Kingdom to the border with the Russian Federation. For this, intermediaries are involved in the face of small and medium-sized courier companies in China.

The part of the route that runs through the territory of the Russian Federation to the final destination is supervised by CDEK.

The process of transporting an order from point "A" to point "B" is accompanied by the passage of numerous documentary procedures. The main delays occur at customs, as well as under the influence of external factors and the general situation of transport links.

Conclusion

Using the services of courier companies greatly simplifies the interaction between buyers and sellers. In the 21st century, advanced consumers of goods and services prefer to carry out mainly non-cash payments, and most purchases are made via the Internet.

The Chinese market for goods offers a wide range and reasonable prices, which makes shopping through courier services a profitable event.

Hello! I'll add my story to the awesome deliveries section.

So, my friend asked me to buy him a gyro scooter and send him to the city. (Advancing questions - yes, there really is no way to buy that model there).

06/22/2017 Having bought this device, I went to the CDEK office and sent, attention, EXPRESS delivery (2 days were promised, not counting the day of reception + it was already evening).

Already at the reception I was "pleased" that the price of the shipment turned out to be 300 rubles more than on the website, and to my dissatisfaction with this, the employee said "now I will measure it" and the delivery became cheaper by 200 rubles [and my heart feels that so many people were in love] ... I was pleased to receive a receipt, sent the number of the shipment to a friend and went home.

06/25/2017 (3 days have passed) I am writing to a friend:

I'll go straight to the site. There is tracking via the site - but it doesn't work! There is a phone to call through a mobile - it doesn't work! I decided to call the "regular" number - I didn't get through!

06/26/2017 (4 days have passed) Tracking and phone for mobiles are still not working, but "only" in 15 minutes I was able to get through to the operator (Op).

Me: -Where is the order, the number is.

OP: -Sent today.

* I am in deepest surprise *

Me: -I passed on 06/22/17, why haven't they sent it yet?

OP: - Here you passed late in the evening and blah blah.

* What a fucking evening, after that it was still Friday, 2 weekends and Monday *

Me: -Where to get compensation for failure to meet deadlines?

* For there was a "slower" tariff that cost less *

OP: -Fill out an application on the website and blah blah.

* And she repeated it as if bewitched, although, as it turned out, a complaint could be made in any office, but she didn’t want to tell me that. I asked for an extension number and said that I would roll a claim on it *

"Good afternoon! The answer was provided to you earlier in another social resource. (Nikoghosyan Irina, manager of the quality department)"

And just breaking all the sites from the history where I wrote reviews, I found the following:

"Good afternoon! If the delivery time was violated, then we will definitely bear financial responsibility to the payer. Please specify the number of your invoice so that you can resolve the issue. (Nikoghosyan Irina, manager of the quality department)"

Conclusion 1 - they are even too lazy to copy the response text to other sites. Conclusion 2 - the quality service is aware of the situation. Conclusion 3 - they do not know how to count, because the deadline for delivery is the 26th, but it was already 28. (on some resources, where the answer from them hung, I left the order number)

Status Location Date

In the transit city of St. Petersburg 06/22/2017

Sent to the transit city of St. Petersburg 06/23/2017

Accepted in the sender's city of St. Petersburg on June 24, 2017

Sent to the recipient city of St. Petersburg on June 24, 2017

Returned to the warehouse in the sender's city of St. Petersburg 06/26/2017

This time I ordered a call back (surprisingly they called back after 5 minutes).

Me: -This is the number. Where is my order?

Op: -At the station in St. Petersburg.

* Here I was generally VERY SURPRISED *

Me: -Write a statement to your employee, * Name Surname * work number, she lied to me.

Op: -What do you want from me?

Me: - So that you can apply and return the parcel to me, how can I pick it up tomorrow?

Op: -It cannot be taken from there, only sent back to the point of reception.

Me: -How long will it take?

* Hanged on the phone for more than 10 minutes. Every 30 sec. they turned on music and told me that I was important to them *

Op: -We do not know where the parcel is, employees cannot find it and do not know if it has been sent or else they have.

Op: -I wrote a request to the quality service, they will call you back in 2 hours. If the parcel is still in St. Petersburg, it is returned, if sent, wait for the arrival.

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17 comments

we call the dek, we ask to cancel the delivery, it turned out that the cargo is already in Moscow (this is not the final destination), we were told that it would be sent back from there. and fell silent for about a week. we called there again, it turned out that the manager had forgotten about our cargo and he did not go anywhere>< но разговаривала я в этот момент уже с другой девушкой и она мне как-то хитро насчитала тариф на меньшую сумму чем сказали до этого. и спасибо ей за это! единственный адекватный человек. и после неё уже груз наконец-то отправили в наш город.

this was our only experience and, unfortunately, unsuccessful.

Sent as a package: processors, PS4 consoles, laptop (gs43), monitor 22 ", radio stations (HAM). Once detained for a day by the agreement of the courier with the recipient. Everything came safe and on time.

There is also the transport company MTS. I ordered an inflatable bed at OZONE, chose the transport company MTS with a fool, regretted it. They promised to deliver in six days, on the ninth he could not stand it, returned the money.

Is MTS MultiTransService or MegaTransService or Mobile TeleSystems or MTS-Cargo?

Well, I just have an express train, and here it doesn't smell like 2 days.

Well h.z. I have been using their services for 3 years already .. there are 6-8 shipments per month, there were no jambs. But I order the door-to-warehouse delivery on the website. The courier arrives home and picks up the cargo. The last shipment was this Monday (I’m in Moscow), we received it in Ivanovo on Tuesday evening. Maybe I'm so lucky?))) And by the way, the same courier arrives all the time

I think they have few stocks for a large company.

Sdeck delivered to me a couple of times. Chinese. OK, pretty fast

Pony express delivered to me once. We ate in 2-4 days, it turned out to be 24. Kaef

Dhl delivered once from Moscow to Saratov. Ofigel. 3 days and she's here (sent Friday, came by courier Tuesday), but they also gave 2k.

My delivery from China CDEK instead of 12 days was transported. 26, and instead of a courier, I had to pick it up myself, because the witnesses are not convenient for him.

If, instead of the culprit, they simply call the operators, this is a disaster, but the offices as a whole are a good indicator of the dementia of their bosses.

And by the way. If I used the services of some office, and was satisfied - I advise my friends and write reviews. It's just that in 90% of cases, the quality of services is not.

There was a music shop. tools. famous dear, branches all over the country. I ordered a guitar. They were taken from Moscow, well, kozalosy. For a week, what could you take? It turned out not. And I didn't buy a guitar from them, because another one turned up.

On the other hand, there is a telephone store, of which there are dozens in St. Petersburg, a small office. When I ordered it for the first time, I fell for the price and location. They gave me a normal check to see, they did not rush. While checking, they communicated normally, answered without hesitation, to questions about firmware, etc. As a result, I have already bought 7 telephones from them for my acquaintances + they give me a discount if the same phone is cheaper on the market than theirs.

I read reviews about such a cunning multi-move many times (

Call from the quality service.

We do not know where your cargo is. We'll be looking for him until Friday.

What does the status of sending to aliexpress mean - transit in the country of destination?

What does the status of sending to aliexpress mean - transit in the country of destination? Does this mean my parcel is in my country? Or where?

I often order something on Aliexpress. By express, of course. can hardly be called, since the parcels arrive for a long time, especially recently. The waiting period for a parcel can take up to 3 months, and I receive it in at least a month, or even more.

In general, I don't understand much about tracking tracks, basically I see some specific points - the goods have departed from the country of departure, the goods are at customs, the goods have arrived in the country of destination.

Transit in the country of destination - this phrase means that the goods have arrived in the country of destination, but can be anywhere - at customs, en route to the place of receipt, or may already be in the mail.

As it turned out, transit in the country of destination- this does not mean at all that the aliexpress package is already in the country of destination. The aliexpress website is famous for its clumsy translation. And this phrase was also clumsy. The correct phrase is: transit to the country of destination... And now we can argue where the parcel is. Transit to the country of destination is a very loose concept. After all, the transit route of the parcel begins from China, and ends already in the country of the customer of the parcel. And on the way to the customer's country, the parcel goes through many intermediate points until it leaves China. The number of waypoints can be seen in the picture.

As you can see, the parcel went through 10 intermediate points when tracking through the aliexpress service before flying out of China.

Exactly. This state of dispatch notifies you that the parcel has arrived in your country and at the moment it may be at customs or has already been transferred to delivery in the country for further delivery to you. If the seller gave you a tracking number, you can go to the mail website and check where your package is located.

Express Courier Delivery Service CDEK - review

Company to be kicked or express package in 40 days.

Hello, my darlings! I flew into space on my burning girl, then I returned and decided to write a review about the reason for my space travel. And the CDEK delivery service set fire to my fifth point. No. Express courier delivery service CDEK. It is important.

It all started with the fact that I, without suspecting anything, made an order for Aliexpress. And the Chinese man did not think of anything better than to send my package with this shaitan company. Although then, CDEK for me was still not a shaitan-company, but only some kind of new delivery option. Everything in order.

The package and its tracking.

So, when shipping, in mid-April, the seller gave me a strange track number. Google, come here! Google said that CDEK is an office, like SPSR, but not related to the Russian Post. I was delighted, because courier delivery and independence from our mail - what else is needed for happiness?

But it was not there.

It started with the fact that the first tracking status appeared exactly 7 days after sending: a parcel in Hangzhou. After 2 days, the parcel "left the transit city" and left Hangzhou on its way. And that's all. It took two days, a week, 10 days. Silence. Two weeks passed.

Let me remind you that CDEK positions itself as express delivery.

I decided to go to the CDEK website and clarify the information about the order there. Well, maybe something happened on the road, it happens. First, I wrote to the online chat. I was asked to wait a bit. All the consultants were so busy that they could not answer me right away. Immediately - this is within an hour, because that's how long I kept the chat tab open in anticipation of the king's condescension. Didn't wait.

Then I "ordered a call back". There is such a thing on the SDEKA website - you fill in the fields (there is a name, order number, why, specifically, you call, etc.) and they call you back. I ordered this call, not counting on anything, you know. But surprise! Less than five minutes later, a lady from Novosibirsk called me (as shown by the autodetector of the city code) and introduced herself as a consultant of the CDEK company. Mentally swearing at myself that I had not thought of "throwing them a bum" right away, I asked my question, namely: "Where is my package at the moment?" The consultant told me that the latest status of the parcel was "Sent to the transit city from Hangzhou". Thank you, I really helped! But I'm a clingy and boring woman, everyone knows that. I asked: "Where have you been sent to? Which transit city?" And then it began.

D: This means that the parcel has been sent to one of the intermediate points.

I : This is clear. But where exactly? To China or to Russia already?

D: I cannot give exact information. Perhaps the parcel is still in China, or it goes through customs in Russia.

I: And the fact that the parcel has not reached the intermediate point for two weeks in any way is normal, should it be? Can it happen that she was lost?

D: I do not think. But I do not have accurate information yet. Wait.

By the way, it was Jen Psaki. 100%. I think if the phrase "I will clarify in my office" was appropriate in the context of the conversation, she would have applied it. In general, a conversation with a consultant brought me nothing.

A couple of days after it, it suddenly dawned on me: I need to write to the seller to find out! Maybe the Chinese CDEK will be more competent. I wrote. Here, the seller came across to me - a smart girl, he immediately replied that he was very sorry and would definitely figure it out. And maybe it coincided, or maybe the Chinese did some work, but the next day my package finally got tracked in Manchuria. Hurray, 17 days later!

And another day later - in Zabaikalsk. I wanted to be happy, but I couldn't: the parcel stuck in Zabaikalsk for another five days. And then it got a very strange track in Irkutsk. It's strange because this status was shown on the Aliexpress website. And on the CDEK website, the cargo, as it was sent from Zabaikalsk, is still hanging. What is this, anyway?

But I already knew what to do. I again ordered a call back - now the parcel is in Russia, there should be more information about it. They called me back promptly. Again from Novosibirsk. This time, the girl-consultant herself began the conversation, saying: "I see, your package is now in Irkutsk." Yeah, so they know. This makes me happy.

Me: And when will the package reach me?

D: The delivery date is set for May 17, but. (the girl logically understood that in 3 days the parcel would definitely not reach me) there may be slight delays.

Me: And after how much, approximately, in terms of time, the parcel will be in my city?

What do you think she answered? Five points.

D: I CAN'T GIVE EXACT INFORMATION.

I no longer knew if I was angry or it was funny to me. I am a powerful ethic - and I am entangled in my own emotions! However, the next day, the package flew from Irkutsk to the transit city. Yes, why should you constantly kick you ?!

The next day I was in Moscow. Well, I think that's all, now immediately to me, tomorrow or the day after tomorrow I'll get it.

A day later, May 17, on the day on which the deadline for delivery was set, the parcel left Moscow. And on the site there was an inscription that "Delay". I understand, of course, that this is not just a delay. This is an express delay, just like people.

On May 18, my departure was tracked. Tadadadadaaaammm! IN PYATIGORSK. NAFIGA. Yes, what about the logistics, why are there so many intermediate points ?!

May 19 - hurray, the parcel arrived in the city of destination! 19th - it was Friday. In the morning, seeing the changed status, I, like Hachiko, waited for a call, listening to every sound that my phone made. But alas. At 10 o'clock in the evening, me. ordered another call back. The lady on the phone told me that she could only arrange delivery for Monday. And all would be fine, but.

She did not argue - it was too late. We agreed that the courier would come on Monday from 11 to 14. Yes, this is the perfect time the consultant assigned me. This is the only way. On requests to shorten the interval, there at least from 11 to 12, or from one to two, I was sent and offered to schedule delivery for another day. Noooo. Monday, so Monday. Basically, I wasn’t going anywhere anymore.

Courier and delivery.

So, on May 22, on Monday, I already knew for sure that I would write a review for this company. I expected that even though everything would go well in my city, the parcel would be delivered without emergency and I would put at least two or three stars. Oh well. So I am sitting on Monday, writing my diploma, waiting for the courier to call.

11:00 - no call. Well, I guess it's early.

12:00 - silence. I try my best to pretend that I am completely immersed in my diploma.

13:00 - nobody! More and more often I look at the CDEK website, in the hope that something has happened there. I admire the status "On delivery by courier" and close the page. Somewhere behind it gets hot.

13:30 - I call the local CDEK office. Do not pick up the phone.

13:45 - I call, write to the chat, order a call back - no one responds anywhere.

14:00 - I still call the local office!

The phlegmatic uncle asks first the surname, then the name, then the address. I try my best to be friendly, I obediently call them. And then comes the ingenious question:

When will you be at home?

What aoo. WTF ?! I was so overwhelmed that I could not find a better question than:

Well, so that the courier delivers the parcel to you.

(Are you serious ?! Ah, that's what would have happened if I hadn't called, huh?).

Now! In the near future! I sit at home all day, waiting for your call! Since 11 o'clock.

Girl, don't swear.

Impressive dude. Probably the painful ethics of emotions. I couldn’t resist even a raised tone, interrupted. After all, I didn't even scream (yelled when I hung up).

And about 15 minutes after the conversation, as if by magic, the courier called me and said that he had arrived at the house.

I took my passport and went out. In the same place as:

The passport was not useful. The courier hastily asked me to sign and dumped. Well, we saw it.

Express delivery went to me for 40 days! Now the Russian Post is probably in shock - a sudden competition for the curses of residents.
Once strained the Chinese.
Three times I talked to Novosibirsk - three times I was not satisfied with the conversation.
And the package came in a regular box (I will definitely show what was in it)))). The fact is that our mail would have delivered it faster and more calmly.
Accordingly, a complete disappointment in this delivery service.

And to you, dear ones, I say, do not mess with them! Well, their forest!

P.S. Believe it or not, just now, when I am finishing writing this review, I received a call on my phone - from a familiar Novosibirsk number! When at two o'clock in the afternoon I was looking for them in a panic, they did not call back. And now, you see, it has come to them. Well, it's good that not in 40 days!

Thank you for listening to my "confession" to the end.

Thank you for such an emotional and detailed review. I want to note that you conveyed all the information in a correct and understandable form.

I understand you, it is difficult to interact with a company when in response to all your questions you hear "We have no information or cannot give accurate information."

Please allow me to clarify why the staff were unable to provide a clear answer.

Our company delivers all parcels from China only within Russia. Tracking statuses when an order is in China sometimes mislead even our employees.

We learn all the information only from the carrier of the order from China to Russia. Sometimes it goes through managers in Russia, sometimes through employees in China. But the fact remains that only the carrier himself knows the exact information.

You mentioned Manchuria.

I have already met with similar situations last week.

As the manager explained, there were problems with customs clearance in Suifenhe. In Suifenhe, the border zone was completely closed and, to save the situation, parcels were sent through Guangzhou to Manchuria for customs clearance. For this reason, there was a delay.

All the information that I have provided above does not in any way relieve us of responsibility. We must provide only reliable data, and if they are not available, find out and inform the client.

Please tell us the invoice number so that we understand which managers could not answer your question and which city did not take into account the previously agreed delivery date.

Concerning problem analysis. I completely agree with you and am not saying that all our problems are exclusively isolated.

No, there is a common problem - a violation of the delivery time (example). Of the total volume, the percentage of orders delivered on time or earlier is 97-98%. The remaining 2-3% is the delay of the courier, the parcel was delayed on the way. And in order to understand at what stage there is a delay, which part of our company is responsible for this, I will need an invoice. A method of solving problems from the general to the particular. (Elizaveta Uskova, quality manager)

t_simutina I have already received my parcel, what was there on the way for me no longer matters. You better help people who are still waiting☺ It will be better for everyone☺☺☺

Our company is engaged in the delivery of parcels from China only in Russia.

Please tell us the number of the shipment, we will ask the carrier for information. (Elizaveta Uskova, quality manager)

DeltaX special thanks to you for your feedback, by the way, and smiled and suggested how you can at least try to contact the delivery

The answer is provided in your review. (Elizaveta Uskova, quality manager)

Kindergarten, not a delivery service. I have used their services twice, I do not plan any more.

Hello! Today my review will be about the CDEK delivery service. I have heard a lot, or rather well-read, about this company and my impression of it was far from pleasant.

The story of how CDEK spoiled my holiday, like many other people who chose their delivery service

Today I want to tell you about the "CDEK" courier delivery service. Previously, I only used the services of the Russian post office, it didn’t even occur to me that it was possible to use other delivery services. I'll start with a little background on why I still had to use the services of CDEK.

only not CDEK

So. Order from China. Unexpectedly delivered by this particular service. And so it began. The first time I arrived was a week after the parcel arrived at the local delivery office. The result is that we cannot find the package, we will call you back. OK. Silence for a week.

I will not wish such delivery to the enemy!

Shitty company! Order number 1044303412 twice appointed delivery, never delivered, the operator only apologizes, cannot explain anything, the child skipped school for two days because of the SDEK company, because we are working and cannot wait for delivery. So it goes. I would not wish such a delivery to the enemy either!

and they also say the Russian mail does not work well.

I remember creating a post about the fact that the TC is somewhere doing my parcel. ordered from Moscow, delivery of avia. I mean, well, in a maximum of 2 days I should have had it ... what do you think? ended up in Omsk, in my name. what have I done? at first I wanted to write a claim. then she decided to follow a peaceful solution. printed a photo of the courier's receipt from the sender and with it moved to CDEK. there the girls scratched their heads and were very surprised, they promised that in 3 days she would be with me and they would count the delivery. it was 3 days ago. today in the morning I decided to punch through the track number where is my package ...

StatusLocationDate "In the transit city" Istra 03/21/2017 "Accepted in the sender's city" Moscow 03/21/2017 "Sent to the transit city" Istra 03/21/2017 “Accepted in the recipient city. Ready for delivery "Omsk 03/22/2017" In the transit city "Omsk 03/27/2017" In the transit city "Omsk 03/28/2017" Sent to the transit city "Omsk 03/28/2017" In the transit city "Novosibirsk 03/29/2017" Sent to the transit city "Omsk 03/29/2017" In a transit city "Novosibirsk" 03/30/2017 "Sent to a transit city" Novosibirsk 03/30/2017 "In a transit city" Krasnoyarsk 03/30/2017

the impression was made: Omsk, where is Zarinka? not at your place? okay, I went to Novosibirsk ..

arrives in Novosib - and My hostess does not live here? No? damn well then I popped back to Omsk, damn it and here she is not back to Novosib ... where-where you say? in Krasnoyarsk. okay ... see you soon ... you never know ..

and laughter and sin. from Moscow to the railway, and then a maximum of a week goes cargo. but from Omsk in general in 2 days it can leave ... while I sent the courier as early as March 17th ... here's the transport company ... better *** ordered by mail.

Mobile app "Happy Mama" INSTALL FOR FREE

Last year, they sent gifts to loved ones by mail for the new year. As a result, we got to Moscow in 10 days, in Omsk, it seems, in 5 days. Despite the fact that online you can track where the package is at the moment. I remember that I was happy as an elephant)))

General Shipping & Tracking Questions - 17

The topic was created automatically, since a large number of messages have accumulated in the previous one.

Mini FAQ or answers to frequently asked questions:

Chapter "Articles" to help buyers and newbies.

And also, you can contact Help Center by selecting the desired section to resolve customer problems.

It is every Aliexpress seller's responsibility to ensure that the goods are delivered on time. If you purchased an item on AliExpress.com but did not receive it within the time specified by the seller, you are eligible for a full refund. The maximum guaranteed delivery time is 60 days (90 days for delivery to Russia). Buyer Protection Terms may differ from vendor to vendor, but do not exceed 120 calendar days.

You can see the protection period on the page of each order.

According to the rules of the UPU (Universal Postal Union), the track number of the IGO (international postal item) consists of 9 numbers and 4 letters.

Track number structure: XX ********* XX, where X are letters and * are numbers.

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

LA-LZ - unregistered IGO weighing less than 2 kg (small package). Not tracked.

RA-RZ - registered IGO weighing less than 2 kg (small package). Tracked.

CA-CZ - registered IGO weighing more than 2 kg (parcel). Tracked.

EA-EZ is a registered IGO registered as Express Mail (EMS). Tracked.

Further, the track number indicates an eight-digit digital unique number of the IGO. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function from the shipment number.

At the end of the track number, two capital Latin letters are also indicated, which abbreviate the country of the sender.

For example: CN - China, HK - Hong Kong, SG - Singapore, GB - UK, DE - Germany, US - USA, etc.

Question: checksum correct)

Answer: Sellers reserve track numbers in advance, so giving you track numbers means that your parcel has been assigned a track number and is packed. As the parcels accumulate, they are sent to the post office. If 7 days have passed since the receipt of the track, and there is still no information, then you can hurry up the seller. If 10-14 days have passed and the track is still not tracked, you can open a dispute for a full refund.

Question: The seller gave the track, but it is not tracked ( checksum is incorrect)

Answer: There may be several reasons.

First: if the order amount is small (up to 7-10 dollars, and sometimes up to 5), then the seller could save money (the track is quite expensive, about 2 dollars) and send it by regular mail without a track. In this case, you will have to wait and monitor the order protection timer.

Question: The parcel is stuck in China (at the export stage)

Answer: Exports can last up to 3 months (the peak falls on holidays, and also slows down at the congresses of the CPC (Communist Party of China)

Question: There are a lot of statuses like "Packing in bulk", "Export, Sorting" or sorting / packing after the "Sent by Airmail" status.

Answer: This is a glitch of the Chinese post, you do not need to pay attention, you have to wait for the import in the destination country.

Question: I can't understand what the seller gave for the track?

Answer: See what the seller wrote in Remarks.

There are several registered shipping methods on Aliexpress. They are all well-known, such as China Mail, EMS, DHL, USPS, etc. However, in China there is a mass, a huge number of small transport companies. And some sellers find it more convenient to work with such small companies. Each seller can choose his own. For this method, it is indicated on the Aliexpress Sellers Shipping Method. That is, in Russian, sending by a transport company at the discretion of the seller. That is, this is not the name of a particular company, but a designation that the seller sends the goods by some alternative method at his discretion. One of these companies is the Service Ws-shipping.com, which provides fake tracking information for parcels, therefore it is listed on the list of fake tracking sites. Tracking of such tracks can be seen only on the territory of China up to the "export" status.

Where can I track the parcel sent by Sellers Shipping Method?

The seller provides a link to the site where you can track such a parcel in the Logistic Information section of your order. The track number is also indicated there. Often the track is not international and is intended for tracking on the website of this particular company. This means that you will not be able to track it, for example, on the Russian Post website. Sometimes, upon leaving China, the seller may issue an international track. Of the popular companies that sellers send to Aliexpress through the Sellers Shipping Method, you can recall: WeDo Express, YANWEN Logistics.

The statuses of the items on these sites are actually taken from the ceiling.

A clear sign of "forgery" is also similar to each other statuses of different parcels, the dates of which follow at regular intervals.

What is Aliexpress Saver Shipping?

Parcels, which were previously sent without a track by the seller, with the help of various private logistics transport companies, are now delivered to the Aliexpress transport hub also without a track. Aliexpress then sorts these, usually small, parcels and packs them into one large parcel, resulting in an oversized bag. This bag is then sent as a separate package.

The difference with Aliexpress Saver Shipping is that this bag gets its own track of the form ZA111222333HK... The package (bag) is successfully tracked along the entire path of movement and, it would seem, one could only rejoice. However, this is not an individual track of your parcel, but a collection track of a big bag. Upon arrival at the post office of such parcels, the postman begins to sort small, trackless parcels from this bag, and prepare them for delivery.

Having tracked your parcel on the Russian Post website, you will come to receive it along the track (it will not be superfluous to print a notification from the site), where the operator will tell you that there is no such parcel, and there is no such track in the database at all (and this is true. Is the big bag track).

Since the parcel has the status: Arrived at the place of delivery, it will be difficult to count on a refund from Aliexpress. By introducing Aliexpress Saver Shipping, the marketplace shifted all the problems from poor mail performance to recipients and, in fact, to the Russian Post. As a result, Aliexpress will reduce payments for disputes to buyers. The best thing to do is not to use Aliexpress Saver Shipping at all. Avoid lots where this shipping method is listed as the main one.

Question: The package was imported and a record appeared "For transfer to customs, it is necessary to clarify the data"(only for residents of the Republic of Belarus)

The same thing that was previously called Placed / returned to / from the customs control zone.

If there are any records in the table, then read them carefully - release is allowed, transferred for manual inspection, etc.

In the case of a record transferred to the temporary storage warehouse, a letter may arrive to clarify information on the parcel. The waiting time for a letter is up to two weeks.

Answer: this is a receipt that is received in the mail when the parcel is sent with the data of the sender and the addressee, or a document drawn up by the seller, which also contains these data, and must be stamped. These documents can only be in the form of a scanned image, but not in word, excel or other format.

How to request an invoice from the seller:

Please, send me a scanned copy of my invoice (good "s shipment).

The practice of working with China today is such that an invoice is a contract in a greatly abbreviated form. As a rule, it contains the terms of production of the goods, the amount of the prepayment and the goods that the Chinese side undertakes to deliver. At the same time, sanctions for improper execution of agreements are not specified.

The Chinese strongly oppose the conclusion of a full-fledged treaty, since they do not want to be bound by treaty obligations and be subject to sanctions for improper performance. Therefore, instead of a contract, they offer their own version of the invoice, which has no legal force.

Russian Post, support hotline, Call center (quality line):

8 800 200 58 88 - Federal State Unitary Enterprise "Russian Post" inquiry service,

8 800 200 50 55 - Information service "EMS of Russian Post"

Hello. Help with this question, on the track the parcel was received in the USA and did not reach me. The seller is silent for 2 days, what should I do?

Grandfather Vovan, and I have a Malaysian package! And right in St. Petersburg, at Pulkovo. Hanging on export for 3 weeks, I hope it will reach the department as soon as possible.

So here are the questions -

Tell knowledgeable people. Tempered on Aliexpress car radio, the package is delivered by CDEK. Track ZESZE2017524204YQ

On the company's website, he is in the status -Sent to the transit city of Yiwu (Jinhua) 05/12/2017

On a couple of sites with numbers 24 and 17 in the address (as far as I remember, you cannot specify other sites for tracking here) - the parcel goes through Kazakhstan. From the 22nd day it is at customs clearance in Almaty

So here are the questions -

1.Why and is it normal that it goes through Kazakhstan?

2.Why does customs clearance take place in a transit country?

3. Does it mean that after going through customs clearance there and being on the territory of the customs union, there will be no repeated customs clearance in Russia?

4. How long to wait for its appearance in the Russian Federation?

The passage of parcels through the customs of the vehicle does not mean anything suspicious at this stage. It happens, but rarely, that parcels to Belarus go through the Russian Federation, once I met a message about the passage of customs through Kazakhstan.

According to the rules of the Customs Union, in general, there should not be a secondary check, but it cannot be ascertained for sure, since express couriers fall under the new check rules introduced by the FCS since 01.01.2017. , but again, it's all a matter of chance. Someone slips quickly, and someone waits until the end of the protection period.

and my epic continues with a parcel going, instead of RB, to the United States. But it is strange that a new status of the package has appeared (California, USA), but the current location is still China. What does it mean.

I paid for the goods on May 15. The track was assigned on May 20 (RM523101862CN). Premise is not monitored. The seller assures that he sent the parcel. Is it worth worrying? Or is this normal practice?

bad9066, 5 days is not yet a deadline, traditionally it is customary to start worrying when 10_14 days have passed since the track was issued

I ordered three cuts of silk from a store with a good rating. I checked the store on this site and two more The seller gave a valid international track. All trackers known to me indicated that the parcel was accepted on May 21, and on May 22 arrived at the sorting center in Shanghai. Ali also noted that the package was on its way. Suddenly, on May 23, the seller reports that one silk is out of stock and offers a replacement. Naturally, I ask how he will replace the item in the already dispatched package. The seller turns on the fool, invites me to wait calmly and confirms that all three cuts are in the package that is now in Shanghai. At the same time, there is no information on the reception of this parcel on the PR website. In my opinion, it was here that I read that the Chinese somehow falsify data on the movement of parcels, and Ali is involved in this. Apparently, I have just such a case.

And also about tracks like ZA. HK. I have already received three such packages. After leaving China, they were no longer tracked, but were checked on arrival at my post office. Notices are made on them and you receive them strictly according to your passport, like an ordinary insurance parcel. It takes longer than regular international parcels.

Crimchanka

Mirka, it means that California is in China, and you are not pretending in geography. Heihe is located in Russia. Oh, I will buy a globe of China for tracking parcels, to be in the subject.

ZESZE2017642383YQ is such a track. from the first day he writes the current location in Russia, but for some reason in Heyehe. Where is Heihe in Russia? Maybe I'm not friends with geography

Crimchanka, the same garbage with the same product (car radio) It is written that it is located in Russia in Heihe.

If you believe the information on the Cainiao website, then the package goes from China to Russia. True, at the moment there is no status about Heihe.

Heihe is a city in northeastern China, located opposite the Russian city of Blagoveshchensk, with which it is connected by regular river traffic. Between Heihe and Blagoveshchensk only 800 meters... At the moment, the city is a free Russian-Chinese trade zone with a visa-free regime for citizens of the Russian Federation.

I think that because of such proximity to Russian Blagoveshchensk, there is information about the location of the parcel in Russia, and most likely somewhere there is a warehouse of the store where you made an order.

Crimchanka, thanks a lot, now I understand

Hello everyone .. the seller gave track RU718712337CN on May 2 immediately on the day of payment. write accepted for shipment. further does not move anywhere. is it ok?

Vlad, no, this is not normal. The track is registered in email. form in the postal system and nothing more.

Information from the topic header:

Question: The seller gave the track, but it is not tracked (the checksum is correct)

Answer: Sellers book track numbers in advance, so giving you track numbers means that your parcel has been assigned a track number and is packed. As the parcels accumulate, they are sent to the post office. If 7 days have passed since the receipt of the track, and there is still no information, then you can hurry up the seller. If 10-14 days have passed and the track is still not tracked, you can open a dispute for a full refund.

Kotka

verovitanika

Hello! If it's not difficult, please tell me: parcels from different sellers are coming to me, sent at about the same time, and all have the status "Processing, Arrival at the place of international exchange" this status is after passing through shop 1 Vnukovo. What does this status mean - parcels sent back or what?

No, after customs, the parcels are sent to the International Postal Exchange (MMPO), and from there to the sorting center and further.

RU-type parcels. RM (RR) are not tracked in Russia (they are assigned an internal track like RB. RU, which you will see when you receive the parcel), the status of arrival and passing are fake.

Kotka, after this status there will be no more information. Now just wait and hope that the parcels will come.

verovitanika, the fact that the prod registered the track, but did not deliver the parcel to the post office on time.

Thank you very much for your reply.

dillannox, thanks! I will wait, I hope they will come

Dayana, such tracks are not tracked in the destination country. The package is sent as a simple letter. Therefore, just keep an eye on the protection in the order, if possible, extend the protection. If the package does not arrive until the end of protection, then open a dispute for a refund of the amount paid.

Please tell me, the seller gave a strange track number: LAOCC100105971YQ = RL001176668LA

The delivery service is: Enterprise des Poste Lao

If I register a track on Alitrek RL001176668LA, then Alitrek does not define the delivery service at all and there is nothing to choose from the list - what to put is not clear.

If I register the track LAOCC100105971YQ, Alitrek automatically chooses delivery: CDEK, but the package is still in China.

What to score in this case, what kind of delivery?

Irene, Track code "RL001176668LA", belongs to the logistics company "Lao Post".

The track codes of this company are tracked only when the parcel is found in the territory of the sender's country!

After the parcel leaves the territory of the sender's country and arrives in the country of destination, such items are re-marked with untraceable track codes (relevant for delivery by mail) and are no longer tracked.

As a rule, postal items of the "Lao Post" company are delivered in 30-50 days (plus or minus, more often plus).

Tell me what could be wrong with the track RI645386072CN

When tracking, it lights up red "The checksum does not meet the requirements, perhaps the code is fake", but it is tracked, did anyone have this? what does it mean. If it hadn't been tracked, I would have kicked the seller for the left track, but there is movement.

1. door-to-door (D-D) - The courier picks up the cargo from the sender and delivers it to the recipient at the specified address.

2. warehouse door (D-S) - The courier picks up the cargo from the sender and brings it to the warehouse, the recipient picks up the cargo on his own at the pickup point (self-collection).

3. warehouse-door (S-D) - The sender delivers the goods independently to the warehouse, the courier delivers to the recipient to the specified address.

4. warehouse-warehouse (С-С) - The sender delivers the goods independently to the warehouse, the recipient picks up the goods independently at the pickup point (self-picking).

Table 2. Order statuses

Identifier	Status	A comment

		The order was canceled by the IM after registration in the system before the cargo arrived at the CDEK warehouse in the sending city
	Accepted at the sender's warehouse	Arrival at the CDEK warehouse in the sending city has been issued.
	Issued for shipment in the sender city	An expense has been issued from the CDEK warehouse in the sending city. The cargo is ready for shipment (consolidated with other parcels)
	Returned to the sender's warehouse	The parcel was reissued in the sending city (could not be transferred to the carrier for any reason)
	Delivered to the carrier in the sender city	The shipment was registered in the sending city. Consolidated cargo has been handed over for delivery (to the airport / loaded car)
	Sent to g-transit	A shipment to the transit city has been registered. Date and time of departure at the carrier
	Met in transit	Meeting registered in the transit city
	Accepted at the transit warehouse	Parish in the transit city has been formalized
	Returned to the transit warehouse	The arrival in the transit city was re-issued (the cargo was returned to the warehouse)
	Issued for shipment in transit	Issued in transit city
	Delivered to the carrier in transit	The shipment was registered with the carrier in the transit city
	Sent to the recipient city	Sending to the receiving city has been registered, the goods are in transit.
	Met in the recipient city	The meeting of the cargo in the recipient city has been registered
	Accepted at the delivery warehouse	Arrival at the warehouse of the recipient city has been issued, awaiting delivery to the door
	Arrival at the warehouse of the recipient city has been issued. Delivery to the warehouse, the parcel is awaiting pick-up by the client - the IM buyer
	Issued for delivery	Added to the courier card, issued to the courier for delivery
	Returned to delivery warehouse	A repeated arrival at the warehouse in the recipient city has been issued. Delivery failed for any reason and another delivery attempt is pending

	Not handed over	The buyer refused to purchase, return to IM

Table 3. Additional order statuses

Identifier	Add. status	Delivery service provided (0-no, 1-yes)	Relevant status
	Return, wrong address		Not handed over
	Refund, did not get through		Not handed over
	Return, addressee does not live		Not handed over
	Refunds must not be made: the weight differs from the declared one by more than X g.		Not handed over
	Refund, should not be carried out: in fact, there is no shipment (there is on paper)		Not handed over
	Return, should not be performed: duplicate order number in one act of acceptance and transfer		Not handed over
	Returns, should not be performed: we do not deliver to this city / region		Not handed over
	Return, damage to packaging, upon receipt from the sender		Not handed over
	Return, damage to packaging, at the carrier		Not handed over
	Return, damage to packaging, in our warehouse / delivery by courier		Not handed over
	Refunds, Cancellations: No Explanation		Not handed over
	Return, refusal to receive: Claim for the quality of the goods		Not handed over
	Refund, refusal to receive: Non-investment		Not handed over
	Refund, refusal to receive: Re-sort		Not handed over
	Refund, refusal to receive: Not satisfied with the terms		Not handed over
	Refund, Cancellation: Already Bought		Not handed over
	Refund, refusal to receive: Change your mind		Not handed over
	Refund, refusal to receive: Registration error		Not handed over
	Return, refusal to receive: Damage to the packaging, at the recipient		Not handed over
			Not handed over
			Not handed over
	Partial delivery
	Refund, Cancellation: No money		Not handed over
	Return, refusal to receive: The product did not fit / did not like		Not handed over
	Refund, expired storage period		Not handed over
	Refund, did not pass customs		Not handed over
	Returns, must not be honored: is a commercial shipment		Not handed over
			Not handed over
	Not in demand, disposal		Not handed over

Table 4. Reasons for delivery delays

Identifier	Causes
	Phone is wrong
	Tel. not available
	Do not pick up the phone

	Auto malfunction
	Wrong address
	Cancellation of the application
	Don't know what to send
	Cargo is not ready
	Refusal to receive
	Refusal to pay
	The contact person in the company does not work
	No contact person
	The shipment was sent through another company
	Didn't get through
	Partial delivery
	Organization does not work
	I can't find the address
	Change of address
	Requires add. information for picking up cargo
	Refusal to receive / from the application
	Changing the date
	Pass / limited access required
	No passport / copy
	No coupon
	Need a check
	No power of attorney from recipient
	No power of attorney from CDEK
	Documents required
	The load did not enter the car
	Car / Gazelle courier required
	The sender asks to sign the documents
	Cargo delivery queue
	I'm waiting for a call from the operator
	I don't have time
	Self-intake

Table 5. Additional services *

Service code	Adding to order	Name	Description
		INSURANCE	Providing insurance coverage for the parcel. The amount of the additional insurance charge is calculated on the basis of the declared value of the shipment. Important: The service is charged automatically for all IM orders, it is not allowed for self-transmission in the AddService tag.
	Allowed	WEEKEND DELIVERY	CDEK company carries out delivery and dispatch of documents and goods on weekends and non-working days. When delivering or sending documents or goods on a day off, 300 rubles are added to the base rate.
		SENDING ON WEEKEND
	Forbidden, accrued automatically	HEAVY LOAD	When sending heavy loads, If the weight of 1 piece is from 75 to 200 kg, then the tariff is increased by 18 rubles for each kilogram, · If the weight of 1 piece is more than 200 kg, then the tariff is increased by 25 rubles for each kilogram. An individual calculation of the cost of delivery of heavy goods is also possible. Tariffs for such shipments will be calculated individually and in a short time (no more than 1 working day) and can be significantly cheaper than our base rates.
	Forbidden, accrued automatically	OVERSIZED CARGO	When delivering an oversized consignment, the size of one of the sides of which exceeds 1.5 m, the tariff increases by 30% (if the consignment is calculated not by volumetric weight). The cost and possibility of delivery of a Consignment, the size of one of the sides of which exceeds 2.2 m, is additionally agreed upon when placing an application.
		DANGEROUS CARGO	In addition to the usual documents and goods, CDEK is ready to deliver consignments containing dangerous goods (except for those prohibited for carriage). Due to a certain risk, the cost of delivery of goods belonging to the category of dangerous goods increases by 1.5 times.
	Forbidden, accrued automatically	WAITING MORE THAN 15 MIN. AT THE SENDER	By the time the courier arrives, the shipment must be prepared. According to the rules of the CDEK company, the courier can wait for the delivery or receipt of the shipment no more than 15 minutes. In cases where the courier waits for the receipt or transfer of the Consignment for more than 15 minutes, an additional fee of 170 rubles will be charged. Not allowed on Parcel tariffs.
	Forbidden, accrued automatically	WAITING MORE THAN 15 MIN. AT THE RECIPIENT
	Forbidden, accrued automatically	STORAGE IN WAREHOUSE	If necessary, our company provides the ability to store cargo in a warehouse, the first 7 days - FREE OF CHARGE. Starting from the eighth day, storage is charged at the following rates: · Standard departure (1 piece up to 25 * 40 * 60cm) - the basic rate is 15 rubles / piece for 1 calendar day, including weekends and holidays; · Non-standard shipment (1 piece larger than 25 * 40 * 60cm) - the basic rate is 30 rubles / piece for 1 calendar day, including weekends and holidays.
	Forbidden, credited by a CDEK employee
	Forbidden, accrued automatically	REMOTE AREA	In cases where the pick-up or delivery of goods by courier is carried out from a remote area of the city, an additional fee will be charged. You can find out the established list of remote areas by calling the single reference service 8-800-250-04-05 (free call) or from the company's managers in the office of your city.
	Forbidden, accrued automatically	REPEATED VISIT	When a repeated call of the courier is required for a previously canceled order, or the delivery / collection was not carried out through the fault of the client, an additional fee is charged. The amount of the fee depends on the weight of the shipment and the cost of delivery in the city.
	Allowed	FENCE IN THE SENDER CITY	An additional service for picking up cargo in the sender's city, provided that the delivery rate with the "from the warehouse" mode (not available for the Parcel tariffs)
	Allowed	DELIVERY IN THE CITY OF THE RECIPIENT	An additional service for the delivery of goods in the recipient's city, provided that the delivery rate with the mode "to the warehouse" (only for the tariffs "Magistralny", "Trunk super-express")
	Forbidden, credited by a CDEK employee		Additional fee from CDEK credit control.
	Forbidden, credited by a CDEK employee	CARGO CIRCUIT	For greater safety of your Shipment, CDEK offers cargo crate services. The cost of the crate for each Shipment is calculated individually. That is, it is an individual packing of the cargo.
	Available only in the LC and when applying through the Call Center	PACKAGING 1	The cost of a box measuring 310 * 215 * 280mm is 20 rubles. (for loads up to 10 kg).
	Available only in the LC and when applying through the Call Center	PACKAGING 2	The cost of a box measuring 430 * 310 * 280mm is 30 rubles. (for loads up to 15 kg).
	Only when applying through the Call Center	RENT A COURIER	When it is necessary to deliver or accept documents to Federal services, such as: tax authorities, ministries, embassies, courts, supervision services, etc., as well as for orders that require waiting more than an hour, our company is ready to provide a courier. The cost of the service is 170 rubles / hour, the minimum payment is 3 hours (510 rubles).
	Available only in the LC and when applying through the Call Center	SMS NOTICE	CDEK invites each client to issue an SMS delivery notification service. A message is sent to the sender with the date and time of delivery. The cost of the service is 5 rubles.
	Forbidden, accrued automatically	SORTING	Deconsolidation of cargo and sorting it by directions / addresses / consignees
	Allowed	TESTING AT HOME	The courier delivers to the buyer several items of goods (clothes, shoes, etc.) for fitting. The waiting time for the courier in this case is 30 minutes.
	Available only in the LC and when applying through the Call Center	DELIVERY IN HAND	CDEK offers to use the "Delivery in person" service to all customers for whom it is important that the shipment is handed over to the recipient only on the basis of an identity document. The service is not compatible with the "Super Express" and "Blitz Express" tariffs.
	Prohibited, accrued automatically depending on the terms of the agreement	SCAN DOCUMENTS	To confirm the fact of delivery, we can provide you with scanned documents signed by the recipient. The cost of the service is 50 rubles.
	Available only in the LC and when applying through the Call Center	RISE TO THE FLOOR MANUAL	The service is provided if it is necessary to lift large and heavy shipments to the floor (weighing from 10 kg). It is divided into 2 types: "Ascent to the floor manually" and "Ascent to the floor by elevator". The cost of the service "Climbing to the floor manually" (no lift) For weight up to 30 kg inclusive - 50 rubles each floor For a weight of 31-50 kg - 70 rubles each floor For a weight of 51-100 kg - 100 rubles each floor d For a weight of 101-150 kg - 130 rubles each floor · for weight over 150 kg - 150 rubles each floor The cost of the service "Ascent to the floor with an elevator": For weight up to 30 kg inclusive - 50 rubles For a weight of 31-50 kg - 70 rubles For a weight of 51-100 kg - 100 rubles For a weight of 101-150 kg - 130 rubles For weight over 100 kg - 150 rubles
	Available only in the LC and when applying through the Call Center	RISE TO THE FLOOR BY LIFT
	Forbidden, accrued automatically		The "Call-out" service for online stores includes preliminary dialing of recipients before delivery by call-center operators. The cost of the service is 15 rubles per order.
	Allowed	PARTIAL DELIVERY	During the delivery of the goods, the buyer can refuse one or more items, and redeem only part of the order
	Allowed	INSPECTION OF ATTACHMENT	Checking the contents of the order by the buyer before paying for it (opening the parcel).
	Available only in the LC and when applying through the Call Center	DEPARTURE IN THE EVENING	CDEK company carries out delivery and dispatch of documents and goods in the evening. When delivering or sending documents in the evening, 300 rubles are added to the base rate.
	Available only in the LC and when applying through the Call Center	EVENING DELIVERY
	Forbidden, accrued automatically	THERMAL MODE	Directions for which delivery with a thermal regime is possible: Kemerovo-Novokuznetsk, Novosibirsk-Krasnoyarsk, Novosibirsk-Kemerovo, Novosibirsk-Tomsk, Novosibirsk-Omsk, Novosibirsk-Barnaul, Barnaul-Gorno-Altaisk AND IN BACK DIRECTIONS!
	Forbidden, accrued automatically	RETURN OF DOCUMENTS	Delivery service "CDEK" provides the service of return delivery of accompanying documents with the recipient's marks, as well as the return of goods for online stores and other trade enterprises.
	Forbidden, accrued automatically	AGENT'S COMMISSION	Our company provides services for accepting funds from a client for goods and cash settlement services

* For more detailed information, please contact the managers of the company.

You can find out additional information on the service by calling the single reference service 8-800-250-04-05 (free call) or from the company's managers in the office of your city. Also, this information is posted on the website of our company.

Table 6. Reasons for unsuccessful calls

Identifier	Causes
	Phone is busy
	The subscriber does not pick up the phone
	Subscriber unavailable
	Wrong number

With the help of the website's online service, in a few clicks you can find out the exact location of your parcel or postal item delivered by the courier company "CDEK".

The service of courier delivery and dispatch of goods "CDEK Logistic Solutions" - provides services for express courier delivery of parcels, goods and postal items throughout the territory of the Russian Federation. It should be noted that CDEK is considered the number one postal service focused on courier delivery of parcels from China to Russia and the CIS.

In just a few clicks, you will quickly find out the exact location of your CDEK package.

How to track a CDEK parcel?

It is very easy to track the transportation and delivery of a parcel by the CDEK postal company: for this you need to enter a unique parcel identifier in the tracking line. It should be noted that the format of CDEK identifiers is somewhat different from the usual track code formats (At the beginning of the identifier, as a rule, there are 5 letters, followed by a ten-digit number, and two letters close the number). After specifying the track number, click on the "Track" button and find out the most up-to-date information about the location of your mail item.

How long to wait for a CDEK package

Officially, delivery times are not indicated, but as a rule, parcels reach within 30-45 days. Such a long time is due to the high workload of customs in China and the Russian Federation, as well as the fact that the parcel is delivered in China by land transport.

Where to pick up the CDEK parcel

Immediately after the receipt of the parcel at the point of delivery, you will receive an SMS message indicating the address at which the parcels are issued. We advise you to pay attention to the working hours of the specified department.

The most popular types of CDEK shipments

Parcel - standard delivery of parcels in Russia;
Trunk express-operative and economical delivery of parcels and goods in Russia. Transportation is carried out by land transport;
Parcel - delivery of goods across Russia;
Express light - urgent delivery of light cargo (up to 29 kg.). The service is relevant for the delivery of documentation, both in the Russian Federation and within your city;
Chinese Express is an economical delivery of goods from other countries to the Russian Federation for trading companies.

Is it possible to change the address or date of issue of the CDEK parcel?

Please note that you can independently change the address and delivery mode. This functionality is available on the company's website.

So, if necessary, you can:

Adjust delivery date and time.
Cancel courier delivery and arrange pickup.
Choose another CDEK branch to receive the parcel.

Disadvantages: irresponsible, it is unrealistic to get through to them, they deliver for a long time, they do not care about your goods and about you completely !, the company of oligophrenics and idiots !, do not answer letters and requests on time, do not keep promises, cheat on the phone, operators are like robots, cannot to answer clearly, it sucks!

THE WHOLE TRUTH ABOUT CDEK!
LOOK AND DO NOT USE THIS SHIT!
FOR NOTHING AND NEVER!
Guys, it's not a good day! Greetings to everyone and I want to inform everyone! CDEK sucks! I advise suppliers and recipients in particular - refuse the services of this footer company forever save your time, money and nerves! 03/02/17 from Moscow, a supplier of spare parts for cars sent me the necessary spare part. The deadline for the final delivery was 03/06/17, this is how everything looks on the site at the moment! Right now !:

Invoice number

Track

Consignment note No. 10035623

Creation date: 2.03.2017

Where is Moscow from

WhereVeliky Novgorod

Deadline for delivery: 03/06/2017

On my way. Delay.

Current state: "In a transit city", St. Petersburg, 03/06/2017

Delivery details

StatusLocationDate

"In the transit city" Moscow (On Kuntsevskaya) 03/02/2017

"Sent to the transit city" Moscow (On Kuntsevskaya) 2.03.2017

"Accepted in the sender's city" Moscow 03.03.2017

"Accepted in the sender's city" Moscow

"Sent to the recipient city" Moscow

"In the transit city" St. Petersburg

Delivery time has been extended. If there is no movement of the cargo, you can find out the planned delivery date by calling the hotline 8 800 250 0405. CDEK company apologizes!

Thank you for contacting our company!

In the morning of the 6th, I call the operator via the Internet, they answer me that the spare parts will be delivered before 18-00, wait for SMS, accordingly there is no SMS, In Veliky Novgorod they work until 19-00. I call the next day in the morning! I am informed that everyone will find out and will call back in an hour, an hour and a half passes, there is no call, I immediately say that I will write a claim, I call again myself via the Internet, the call is blocked! I am writing to the chat the cost of delivery (it is necessary to clarify for the preparation of a claim) - we will reply - we will inform you in an hour! I will find out everything myself in five minutes by calling the pick-up point in Veliky Novgorod! the answer comes in the chat in an hour and a half! I answer, I learned everything myself, the cancer will whistle faster on the mountain! until you answer!