What is the registry number of Natalie Tours. Rostourism excluded Natalie Tours from the register of tour operators. Is it allowed to provide notarized copies of those documents that are required in the original

There was a message that the company "Natalie Tours" has suspended its operations.

The specified information may not have relevant legal implications on the grounds below.

According to article 4.1. federal law "On the basics tourist activities in Russian Federation"Dated 24.11.1996 No. 132-FZ, if the tour operator cannot fulfill all obligations under the concluded sales agreements tourist product the tour operator is obliged to send information on the termination of tour operator activities due to the impossibility of fulfilling obligations under contracts for the sale of a tourist product:

The authorized federal body executive power (Rosturizm);

The association of tour operators in the field outbound tourism(Association "TURPOMOSCH") (in the case of tour operator activities in the field of outbound tourism);

To the organization that provided the tour operator with financial security for the responsibility of the tour operator;

In addition, the tour operator is obliged to post information on the termination of tour operator activities due to the impossibility of fulfilling obligations under contracts for the sale of a tourist product on its official website in the information and telecommunication network "Internet", as well as to stop concluding new contracts on the sale of a tourist product, including ensuring termination of their conclusion by travel agents selling a tourist product formed by such a tour operator.

The information posted on August 14, 2018 on the website https://www.natalie-tours.ru/ does not meet the above requirements, and has no signs insured event.

The Unified Federal Register of Tour Operators contains four legal entities working under the brand "Natalie Tours":

LLC "Panorama Tour" (INN 7709493430, registry number tour operator: PTO 017843). Address of the place of implementation of tour operator activities: 109029, Moscow, st. Nizhegorodskaya, 32, building 15, room 25a;

LLC "Travel Agency" NATALI "(INN 7728146424, register number of the tour operator: PTO 000736). Address of the place of implementation of tour operator activities: 117342, Moscow, st. Butlerova, 17B, E 2 p. XI, room 60E, office. 47;

LLC Tourism Center "Soglasie" (TIN 9705113320, registration number of the tour operator: PTO 019597). Address of the place of implementation of tour operator activities: 115054, Moscow, st. Valovaya, 21, building 125;

LLC Tour Operator "Natalie Tours" (TIN 9705059120, registration number of the tour operator: PTO 018482). The address of the place of implementation of tour operator activities: 115054, Moscow, st. Valovaya, 21, building 125.

The message on the website https://www.natalie-tours.ru/ does not indicate which legal entities have suspended their activities. In this case, we are talking specifically about operating, and not about tour operator activities.

In connection with the incorrectness of the information posted on the website https://www.natalie-tours.ru/, as well as taking into account that until now, to the Federal Tourism Agency, official statements about the termination of tour operator activities due to the impossibility of fulfilling obligations under agreements on the sale of a tourist product from tour operators have not been reported, to clarify the situation Federal agency on tourism prepares a request to the aforementioned tour operator companies.

From September this will become possible under the new legislation.

From September 3, 2018, amendments will be made to the law on the fundamentals of tourist activity. According to new edition The Federal Agency for Tourism (Rosturizm) will be able to exclude from the register of tour operators companies that actually do not fulfill their obligations.

Natalie Tours fits this criterion: Rosturizm plans to exclude it from the register of tour operators, two people familiar with the agency's plans told Vedomosti. The request to Rosturizm remained unanswered.

Due to declining demand, rising fuel costs and the volatility of the dollar, Natalie Tours started having liquidity problems. At the end of June, the company had to cancel charter flights in some European directions. This, in turn, caused a wave of negative publications about the tour operator, because of which travel agents stopped selling its vouchers and Natalie Tours lost cash flow, the company's president Vladimir Vorobyov told Vedomosti. Since July 2, the tour operator has canceled all tours until the end of the summer season, he warned. Vorobiev did not respond to inquiries today.

After the cancellation of the vouchers, Natalie Tours had 10 days by law to notify all clients and travel agents about the method of refunding and the amounts due, continues one of Vedomosti's interlocutors. According to him, they all received these documents - and now the travel company has 90 days to pay.

These 90 days will expire by the end of September, but already on September 3, Rosturizm will have the right to independently exclude the tour operator from the register, thus, the company has a month left for all payments, the source said.

The tour operator still does not pay money to clients, says the press secretary of the Russian Union of Travel Industry Irina Tyurina: in early July, Natalie Tours allocated 800,000 rubles. for payments, but after that they stopped. Natalie Tours is insured for 150.5 million rubles. under civil liability insurance contracts and another 5.9 million rubles. in personal liability funds, according to data from the Rostourism website. But insurers are not allowed to start insurance payments before the official termination of activities. So far, Rostourism cannot exclude the tour operator from the register: either the company must independently submit an application to terminate its activities, or this decision is made by the court.

The statement on the termination of activities is an insured event, explains Karen Asoyan, PR Director of Ingosstrakh Insurance Company: only then can the company begin insurance payments; the insured event will be the exclusion of the company from the register by Rosturizm under the new rules.

Even this will not save the situation, Tyurina believes. According to her, Natalie Tours sold all tours through legal entity LLC Panorama Tour, which is insured for only 50 million rubles. at Ingosstrakh. And the total debt to tourists is $ 15 million (over 900 million rubles), Tyurin recalls. Thus, clients will be able to receive no more than 4.2% of the cost of the voucher, if the tour operator does not compensate for the losses on its own, the analysts of the Association of Tour Operators of Russia calculated.

Many tourists file claims against Panorama Tour, as well as travel agencies and the insurer, Tyurin knows. According to the card index Arbitration court Since the middle of summer, seven lawsuits have been filed against Panorama Tour for a total of 1.7 million rubles.

After the cessation of activity, tourists should submit an application to initiate a criminal case against Vorobyov and the general director of Natalie Tours, said the head of the Shalonosov Eduard Legal Center, Eduard Shalonosov. Only in this way can the personal property and accounts of the owners of the company be involved in payments, the lawyer explains: usually after that, clients quickly receive their money.

Rostourism excluded legal entities operating under the Natalie Tours brand from the federal register of tour operators. This site is reported in an order dated September 3, signed by the head of FAT, Oleg Safonov.

“In connection with the cancellation from July 4, 2018 by tour operators carrying out tour operator activities using the designation“ Natalie tours ”and a single site in the information and telecommunications network“ Internet ”: www.natalie-tours.ru (LLC“ Panorama Tour "; LLC" Travel Agency "NATALI"; LLC Tour Operator "Natalie Tours") all orders / tourist services, guided by the provisions of paragraph 16 of part 15 of article 4.2 Federal law dated November 24, 1996 No. 132-FZ "On the Basics of Tourist Activity in the Russian Federation" (hereinafter - Law No. 132-FZ), I order: to exclude from the Unified Federal Register of Tour Operators information about the following tour operators ... LLC Panorama Tour, LLC Agency travel "NATALI", LLC Tour operator "Natalie Tours" - according to a document published on the website of Rostourism.

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Thus, Rosturizm promptly demonstrated the efficiency of the new legal norm, which makes it possible to "forcibly" remove from the register companies that themselves do not stop their activities, but at the same time do not fulfill their obligations to customers. The tour operator's management actually blocked the mechanism insurance compensation: tens of thousands of tourists could not apply for compensation to the insurer and receive at least some kind of compensation. It is from the moment of exclusion of Natalie Tours from the register that there are grounds for payments by Ingosstrakh to those clients whose tours have failed.

“Which of the tourists will receive compensation and how much is an open question. No one knows how many of the tour operator's clients will contact the insurer and whether all of them will have the correct documents. Wait and see. In any case, getting at least a part of the amount of the cost of the trip is better than not getting anything, ”explains the lawyer of Lawyers for Business Bayborodin and Partners, Alexander Bayborodin.

According to him, the occurrence of an insured event will bring travel agents out of the blow. They will get a strong new argument that they can use in court - that the tourist needs to apply for payment from the insurer. “This will be an additional brick in the defense of agents, along with the general thesis about the responsibility of the tour operator for default on tour obligations. And the main thing is that this argument is reasonable and understandable both to the court and to an ordinary person - why a travel agent should answer if the law provides for a special liability insurance mechanism and there is every reason to start paying, "added Alexander Bayborodin. He drew an analogy with OSAGO: from the moment of its introduction, the times of "set-ups" on the roads are practically a thing of the past. Now, according to the lawyer, one can hope that in a few years no tourist will think of making demands on a travel agent in the event of a tour operator's bankruptcy.

Three legal entities "Natalie Tours", on behalf of which the company carried out tour operator activities, are excluded from the federal register. This became known on Monday, Interfax reports.

The order, signed by the head of the department Oleg Safonov, reads: “... to exclude from the unified federal register of tour operators information about the following tour operators carrying out tour operator activities using the designation“ Natalie tours ”and a single site in the information and telecommunications network“ Internet ”: www .natalie- tours.ru: Panorama Tour LLC, NATALI Travel Agency LLC, Natalie Tours Tour Operator LLC.

The problems of the largest tour operator became widely known at the end of June: then Natalie Tours announced the need to curtail charter programs amid low demand. A few days later, foreign partners receiving tourists announced the termination of cooperation with Natalie Tours, referring to the lack of payment from the tour operator. July 4th Natalie Tours on the cancellation of all confirmed tours until September 30th. At the same time, the head of the tour operator Vladimir Vorobyov said that the activity would not be stopped. Instead of travel, he offered clients a guarantee that they could go on a tour of the same value in the summer of 2019. Some of the clients agreed to this offer, some went to court.

In mid-August, the tour operator officially announced the suspension operating activities... Such a message was published on the company's website. Later, the president of Natalie Tours Vladimir Vorobyov denied the information, saying that it was only about the closure of the site.

The company owes 1.5 billion rubles to clients and partners. The total number of injured tourists is about 30 thousand, of which almost no one has been able to return money for canceled tours so far.

According to Interfax, IC Ingosstrakh, where the tour operator's liability is insured, announced its readiness to pay compensation to affected customers in the amount that is covered by the tour operator's financial guarantee, but only after he announces the suspension of activities.

In the Russian Union of Travel Industry (RST), the situation with Natalie Tours is considered unprecedented for the market: the company canceled the sold tours, but does not announce the suspension of activities, in connection with which clients cannot receive compensation.

On September 3, amendments to the law on tourist activities came into force, according to which Rosturizm received the right to exclude a tour operator from the register if it does not fulfill its obligations to tourists. Previously, it was possible to exclude a company from the register only after it itself announced the suspension of its activities.

In summer, 8 tour operators work, including Raduga Travel, Matryoshka Tour and Polar Tour.