What types of services does the controller of a football club have? Special training of controllers-managers. Requirements for the qualifications of specialists
As part of the implementation of clause 12.2 of Art. 16 "Rights and obligations of all-Russian sports federations", clause 4.1 of Art. 16.1 "Rights and obligations of regional sports federations", clause 7.1 of Art. 20 "Organization and holding of physical culture events, sporting events» Federal law No. 329-FZ "O physical culture and sports in Russian Federation"Dated 04.12.2007, in terms of special training of controllers-managers, organizations that carry out special training of controllers-managers and (or) the issuance and registration of certificates of controllers-managers are all-Russian sports federations, regional sports federations, professional sports leagues, as well as other organizations acting on the basis of an agreement with all-Russian sports federations.
As part of the order of the Ministry of Sports of the Russian Federation No. 997 "On approval of requirements for organizations that carry out special training of controllers and (or) the issuance and registration of certificates of controllers-managers" dated October 30, 2015, the Russian Football Union may delegate the right to carry out special training of controllers - managers and (or) the issuance and registration of certificates of controllers-managers of football clubs, stadiums or contracting organizations that ensure the protection of public order and safety during sports events (hereinafter referred to as the Organization / Organizations).
To conclude an agreement on the delegation of the right to carry out special training of controllers-administrators and (or) the issuance and accounting of certificates of controllers-managers (hereinafter referred to as the Agreement), Organizations must contact the Russian Football Union with a corresponding request and provide documents confirming the compliance of the Organization with the requirements of the order of the Ministry Sports of the Russian Federation No. 997 "On approval of requirements for organizations that carry out special training of controllers-administrators and (or) the issuance and registration of certificates of controllers of certificates" dated 10/30/2015:
Articles of association;
Documents confirming the presence in the Organization full-time specialists or specialists with whom a civil law contract has been concluded, for the implementation of special training of controllers-administrators in the sections and topics of the Program, whose qualifications meet the requirements provided for in the table;
P / p No. | Name of the Program section | Requirements for the qualifications of specialists |
Normative legal regulation of ensuring safety and protection of public order | Higher education (specialty, master's degree) or secondary professional education in the direction of "Jurisprudence" and work experience in the specialty for at least 2 years |
|
Psychological preparation | Higher education (specialty, master's degree) or secondary vocational education in the direction of "Psychology" and work experience in the specialty for at least 2 years |
|
Basics of Interaction with Special Services | ||
Specialized training | Higher education (specialty, master's degree) and work experience in the specialty for at least 2 years |
Confirmation of the availability of the website of the Organization in the information and telecommunications network "Internet" and ensuring the placement of the following information on it:
· The charter of the Organization;
· Requirements for candidates for the position of controllers;
· Programs for special training of controllers-managers;
· Procedures for passing special training for controllers-managers;
· Procedures for issuing and recording certificates of controllers-managers.
After making an appropriate request and providing required documents The Russian Football Union is considering the possibility of concluding an agreement with the Organization on the delegation of the right to carry out special training of controllers-managers and (or) issuing and recording certificates of controllers-managers. This agreement specifies the procedure for the implementation of special training of controllers-administrators, the procedure for issuing and accounting for certificates of controllers-administrators, providing required reporting as well as the responsibility of the parties. Taking into account that the purpose of special training of controllers-managers is to ensure public order and public safety during official sports competitions in football, the Russian Football Union, when considering the possibility of concluding an agreement on delegating the right to carry out special training of controllers-managers, reserves the right to request from organizations additional documents.
For all questions related to the special training of controllers-stewards, you can contact the competition security department.
(professional standard "Controller-manager")
1. General Provisions
1.1. Guest service controller is a professional.
1.2. A person who has reached the age of 18 years and has a secondary general education and has undergone special training programs for controllers to ensure public order and public safety during official sports competitions is accepted for the position of controller-manager for guest services.
1.3. To the work specified in clause 1.2 of this manual, a person is allowed:
1) having the citizenship of the Russian Federation;
2) lack of recognition of a citizen of the Russian Federation by a court decision that has entered into legal force as incompetent, partially capable;
3) who does not have an unexpunged and outstanding conviction, as well as bringing to administrative responsibility for violating the rules of behavior of spectators during official sports competitions, during the period during which the violator is considered to be subjected to administrative punishment;
4) not registered with health authorities for mental illness, alcoholism, drug addiction or substance abuse;
5) having a certificate of the controller-manager.
1.4. The Guest Services Controller must know:
1) regulatory enactments that establish the rules of behavior for spectators during official sports competitions;
2) the procedure for interaction with police officers, services civil defense, protection of the population and territories from emergencies, ensuring fire safety, medical workers, security personnel of the sports facility and other persons involved in ensuring public order and public safety, established during an official sports competition;
3) requirements for appearance, form of dress, means of identification, physical and psychological state of controllers-stewards of guest service;
4) rules and regulations business communication, norms of etiquette;
5) spoken English;
6) the position (regulations) of the official sports competition;
7) the procedure for access to the sports facility, to the venue of the official sports competition;
8) requirements for permitted support means;
9) peculiarities of working with persons with disabilities, disabled people, people with limited mobility, minor citizens, foreign citizens and stateless persons;
10) purpose, location and order of use technical means installed in the direction of travel and in the places of accommodation of accompanied persons, as well as included in the outfit of the controller-manager for guest services, including video surveillance, communication, fire extinguishing equipment;
11) the location of service facilities and their mode of operation at the venue of the official sports competition;
12) passages, paths of movement and evacuation of the sports object, the venue of the official sports competition;
13) the legislation of the Russian Federation in the field of ensuring the safety of official sports competitions in terms of the rights, duties and responsibilities of spectators, controllers-stewards, law enforcement officers and other persons involved in ensuring public order and public safety;
14) places of accommodation, stay and routes of movement of accompanying persons on the territory of a sports facility or the venue of an official sports competition;
15) the procedure for ensuring the safety of accompanying persons in emergency and emergency situations during an official sports competition at a sports facility, at the venue of an official sports competition;
16) peculiarities of working with various categories (groups) of spectators (especially important persons, families of athletes), with persons with disabilities, disabled people, people with limited mobility, with minor citizens, with foreign citizens and stateless persons;
17) methods of providing psychological assistance, taking into account the characteristics of the accompanying persons;
18) passages, paths of movement and evacuation from places of accommodation or stay of accompanying persons;
19) requirements for ensuring fire safety in force in the area of responsibility;
20) the labor protection requirements of the controller-manager for guest services, in force at the sports facility and at the venue of the official sports competition;
21) Internal labor regulations;
22) labor protection requirements and fire safety rules;
23) .......................
(other requirements for the required knowledge)
1.5. Guest service supervisor should be able to:
1) interact with police officers, civil defense services, protecting the population and territories from emergencies, ensuring fire safety, medical workers and other persons involved in ensuring public order and public safety, as well as responsible employees of the organizer of the official sports competition and the owner (user ) sports object;
2) use the skills of active listening, influencing and working with objections;
3) correctly and legibly explain the information;
4) explain to spectators the ways of moving around the sports facility, to the place of the official sports competition, including the methods of access to the seat, service and infrastructure facilities, walkways, premises;
5) use the means of communication used by the organizer of the official sports competition;
6) carry out visual observation of the audience, diagnose signs of confusion, difficulties in determining the location on the territory of a sports facility, finding service facilities, seats, aisles;
7) make decisions promptly in extreme and conflict situations;
8) create the necessary conditions to provide first aid to a person in need of it;
9) identify the interests and information needs of the accompanied viewer or categories (groups) of viewers;
10) use methods and means of fire extinguishing, including extinguishing and neutralizing pyrotechnic means;
11) analyze the presence and possible sources of threats and determine possible evacuation routes from the premises, including using evacuation plans;
12) ........................
(other skills and abilities)
1.6. Guest service controller in hisactivity is guided by:
1) .....................
(name of the constituent document)
2) Regulations on .......................(name of the structural unit)
3) this job description;
4) ........................
(names of local regulations,regulating labor functions by position)
1.7. Guest service controller is subordinate todirectly.................(name of the manager's position)
1.8. ...........................
(other general provisions)
2. Labor functions
2.1. Guest service of spectators and accompaniment of individual spectators or categories (groups) of spectators of an official sports competition:
1) informing and consulting the spectators of the official sports competition in the established area of responsibility;
2) assistance to individual spectators or categories (groups) of spectators and their accompaniment.
2.2. ...........................
(other functions)
3. Job responsibilities
3.1. The guest service controller fulfills the following duties:
3.1.1. Within the framework of the labor function specified in paragraphs. 1 clause 2.1 of this job description:
1) monitors the movement of visitors to the sports facility and spectators of the official sports competition within the established area of responsibility;
2) visually identifies spectators who have difficulty navigating the territory of the sports facility, providing them with the necessary consulting assistance;
3) advises viewers who independently applied for information assistance;
4) monitors the availability and correctness of information and navigation stands, plates, information diagrams;
5) informs spectators about the need to comply with the rules of spectator behavior during an official sports competition;
6) informs the organizers of the official sports competition and (or) the owner (user) of the sports object about the facts of violation of public order and public safety, about the facts of harm to the life or health of spectators, the property of spectators or the sports object, property and the exclusive rights of sponsors, as well as about accidents that occurred during an official sports competition;
7) informs viewers about additional services, which they can be provided in the venues of the official sports competition.
3.1.2. Within the framework of the labor function specified in paragraphs. 2 clause 2.1 of this job description:
1) coordinates the time and place of the meeting with the spectator or category (group) of spectators upon their arrival at the venue of the official sports competition;
2) monitors the condition and equipment of accommodation places for individual spectators or categories (groups) of spectators prior to their arrival at the sports facility, taking into account status, age and physical limitations, number;
3) ensures the meeting of individual spectators or categories (groups) of spectators in the established place;
4) conducts escort of individual spectators or categories (groups) of spectators when they move through the territory of a sports facility or the venue of an official sports competition, including, if necessary, escort to places for the provision of additional services and service premises, taking into account status, age and physical limitations , number;
5) informs the accompanied spectators or categories (groups) of spectators:
- on the need to comply with the rules of spectator behavior during an official sports competition;
- additional services that can be provided to them in the venues of the official sports competition;
- the schedule of the official sports competition;
6) monitors the state of security in the location of the accompanied spectators or categories (groups) of spectators;
7) reacts to appeals from viewers about a threat to public safety and public order at the location of the accompanied viewers or categories (groups) of viewers;
8) ensures the safety of accompanied spectators or categories (groups) of spectators while they are at the venue of an official sports competition;
9) provides, if necessary, psychological assistance to accompanied spectators or categories (groups) of spectators, ensures the passage of medical workers to a person in need of assistance;
10) warns or suppresses, in the prescribed manner, illegal actions of accompanied spectators or categories (groups) of spectators during their stay at the venue of an official sports competition;
11) provides support to police officers, civil defense services, protection of the population and territories from emergencies, ensuring fire safety, medical professionals and other persons involved in ensuring public order and public safety in the event of a threat of occurrence or in the event of an emergency, including assistance in organizing the evacuation of spectators and accompanying persons;
12) accompanies spectators or categories (groups) of spectators to the exit from the sports facility (venue of an official sports competition).
3.1.3. As part of the fulfillment of his labor functions, he carries out instructions from his immediate supervisor.
3.1.4. .......................
(other responsibilities)
3.2. As part of the performance of his labor functions, the controller-manager for guest services:
The level of physical fitness in accordance with the standards approved by the local regulations of the employer.
The labor function is performed locally in the area of responsibility assigned to the employee (with the exception of direct orders of the senior controller-manager).
It is allowed to leave the area of responsibility for a short time to assist the viewer, including a minor, with the permission of the group leader.
The area of responsibility is determined by the local regulation the organizer of the official sports competition or the owner (user) of the sports facility.
The labor function is performed at the location of the accompanied spectator (group of spectators) on the territory of the sports facility or at the venue of an official sports competition.
Possible additional knowledge requirements foreign languages and the availability of special skills depending on the characteristics of the spectator being escorted.
3.3. ........................
(other provisions on job responsibilities)
4. Rights
4.1. The guest service controller has the right to:
4.1.1. Participate in the discussion of draft decisions, in meetings for their preparation and implementation.
4.1.2. Request clarifications and clarifications from the immediate supervisor on these instructions, issued tasks.
4.1.3. To request on behalf of the immediate supervisor and receive from other employees of the organization the necessary information, documents necessary for the execution of the order.
4.1.4. To get acquainted with the draft decisions of the management concerning the function performed by him, with the documents defining his rights and obligations in the position held, the criteria for assessing the quality of the performance of his labor functions.
4.1.5. Submit proposals for the organization of labor within the framework of their labor functions for consideration by their immediate supervisor.
4.1.6. Participate in the discussion of issues related to executable job responsibilities.
4.2. ..........................
(other rights)
5. Responsibility
5.1. The guest service controller is held liable for:
- for improper performance or non-performance of their duties, provided for by this job description, - in the manner prescribed by the current labor legislation Russian Federation, legislation on accounting;
- offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;
- causing damage to the organization - in the manner prescribed by the current labor legislation of the Russian Federation.
5.2. .......................
(other liability provisions)
6. Final provisions
6.1. This job description was developed based onProfessional standard "Controller-manager", approved byBy order of the Ministry of Labor and social protection Russian Federation
dated April 13, 2017 N 357n, taking into account ......................(details of the organization's local regulations)
6.2. Familiarization of the employee with this job descriptioncarried out upon hiring (before signing an employment contract).
The fact of familiarization of the employee with this job descriptionconfirmed ........................(by signature on the acquaintance sheet, which is an integralpart of this manual (in the acquaintance logwith job descriptions); in a copy of the officialinstructions kept by the employer; in another way)
6.3. .......................
(other final clauses)
In accordance with part 7.1 of Article 20 of the Federal Law of December 4, 2007 No. 329-FZ "On Physical Culture and Sports in the Russian Federation" (Collected Legislation of the Russian Federation, 2007, No. 50, Art. 6242; 2010, No. 19, Art. 2290; 2012, No. 53 (part I), Art. 7582; 2013, No. 23, Art. 2866; No. 30 (Part I), Art. 4025; 2015, No. 1 (Part I) Art. 43 ; No. 27, Art. 3995) I order:
1. To approve the attached to the content of the program of special training of controllers-managers.
2. Control over the execution of this order shall be entrusted to the Deputy Minister of Sports of the Russian Federation P.A. Kolobkov.
| The minister | V.L. Mutko |
Registration number 40361
Requirements
to the content of the special training program for controllers-administrators
(approved by the Ministry of Sports of the Russian Federation of October 30, 2015 No. 998)
I. General Provisions
1. These requirements for the content of the program of special training for controllers-managers (hereinafter referred to as the Requirements) have been developed in accordance with Part 7.1 of Article 20 of the Federal Law of December 4, 2007 No. 329-FZ "On Physical Culture and Sports in the Russian Federation" (Collection of the legislation of the Russian Federation, 2007, No. 50, Art. 6242; 2010, No. 19, Art. 2290; 2012, No. 53 (Part I), Art. 7582; 2013, No. 23, Art. 2866; No. 30 (Part 1) I), Art. 4025; 2015, No. 1 (part I), Art. 43; No. 27, Art. 3995) (hereinafter - Federal Law No. 329-FZ).
2. The program of special training for controllers-managers (hereinafter referred to as the Program) should contain sections provided for by the Requirements, including their thematic plans that determine the sequence of passing special training.
3. An explanatory note is attached to the Program, including:
the purpose of the Program;
goals and objectives of special training;
a list of basic skills and abilities acquired by controllers in the course of special training;
scroll teaching aids and the technical means necessary to undergo special training for controllers-managers.
4. The program is aimed at acquiring the necessary skills and abilities in order to ensure public order and public safety during official sports competitions.
5. All-Russian sports federations develop and approve the Program, taking into account the Requirements, the specifics of holding official sports competitions (hereinafter referred to as the competition) in the corresponding type (s) of sports at various sports facilities or at the venues of competitions.
II. Requirements for the content of the Program sections
| P / p No. | Name of the Program sections | Number of hours | ||
|---|---|---|---|---|
| Total | including: | |||
| Theoretical preparation | Practical training | |||
| 1 | Normative legal regulation of ensuring safety and protection of public order | 2 | 2 | |
| 2 | Psychological preparation | 4 | 2 | 2 |
| 3 | Basics of Interaction with Special Services | 7 | 3 | 4 |
| 4 | Specialized training | 10 | 4 | 6 |
| 5 | final examination | 1 | 0,5 | 0,5 |
| Total | 24 | 11,5 | 12,5 | |
7. The thematic plan of the Program "Regulatory regulation of security and public order protection" includes the passage of special training on the following topics:
7.1. Theoretical preparation:
normative legal regulation of ensuring safety and public order during official sports competitions;
organization and conduct of physical culture events, sports events in accordance with Article 20 of Federal Law No. 329-FZ;
the provisions of Articles 2.1, 2.2, 2.3 of the Code of Administrative Offenses of the Russian Federation (hereinafter referred to as the Code of Administrative Offenses) (Collected Legislation of the Russian Federation, 2002, No. 1, (Part I), Art. 1);
administrative responsibility for the commission of offenses provided for in Articles 20.1, 20.2.2, Part 1 of Article 20.3, Articles 20.20, 20.21, 20.22, 20.31, 20.32 of the Administrative Code (Collected Legislation of the Russian Federation, 2002, No. 1, (Part I), Art. 1 ; 2003, No. 50, Art. 4847; 2007, No. 26, Art. 3089; 2012, No. 24, Art. 3082; 2013, No. 51, Art. 6685; No. 30 (part I), Art. 4025; 2014 , No. 30 (part I), art. 4259; No. 45, art. 6142; 2015, No. 6, art. 885; No. 29 (part I), art. 4356; No. 27, 3995);
Decree of the Government of the Russian Federation of December 16, 2013 No. 1156 "On Approval of the Rules of Spectator Conduct during Official Sports Competitions" (Collected Legislation of the Russian Federation, 2013, No. 51, Art. 6866; 2014, No. 6, Art. 581);
Decree of the Government of the Russian Federation of April 18, 2014 No. 353 "On the approval of the Rules for ensuring safety during official sports competitions" (Collected Legislation of the Russian Federation, 2014, No. 18 (Part IV), Art. 2194);
the rights and obligations of controllers-administrators in the conduct of official sports competitions provided for by Article 20.2 of Federal Law No. 329-F3 (Collected Legislation of the Russian Federation, 2007, No. 50, Art. 6242; 2013, No. 30 (Part I), Art. 4025) ...
8. Thematic plan of the Psychological Training Program includes special training on the following topics:
8.1. Key competencies of controllers-managers, stress management:
8.1.1. Theoretical preparation:
communication and influence: skills of active listening, skills of influence and working with objections;
leadership qualities: criticality to the result, responsibility for the supervised area, determination, perseverance in solving difficult situations;
psychological aspects of observation, visual diagnostics of objects of observation;
psychological peculiarities of checking entrance tickets or documents replacing them, admitting spectators to sports facilities and competition venues.
8.2. Features of the behavior of spectators at competitions.
8.2.1. Theoretical preparation:
behavior of controllers-managers in extreme and conflict situations;
crowd psychology, especially the emotional state in the crowd;
ways to avoid unwanted psychological impact crowds;
principles of rationalization and measures to prevent antisocial behavior of the fan;
reducing tension among fans;
experience of other countries in preventing antisocial behavior of fans.
8.3. Practical training:
viewing and discussing video materials on crowd behavior;
modeling conflict situations, playback and discussion.
9. The thematic plan of the Program "Fundamentals of Interaction with Special Services" includes the passage of special training on the following topics:
9.1. Actions of controllers-administrators before the provision of medical care:
9.1.1. Theoretical preparation:
organizational and legal aspects of first aid. Providing first psychological aid to victims;
acceptable types of assistance to victims. Inspection of the scene. Calling an ambulance.
9.2. Fundamentals of fire safety, actions of controllers in emergency situations:
9.2.1. Theoretical preparation:
the procedure for interaction with employees of the Ministry of the Russian Federation for Civil Defense, emergencies and disaster relief;
rights and obligations of citizens in the field of fire safety, provided for in Article 34 of the Federal Law of December 21, 1994 No. 69-FZ "On Fire Safety" (Collected Legislation of the Russian Federation, 1994, No. 35, Art. 3649; 2004, No. 35, Art. . 3607);
types of pyrotechnic products, methods of extinguishing them, as well as taking feasible measures to save people, property and extinguish fires;
the main types of fire extinguishing means, their purpose, device, their location and safety measures when working with them.
9.2.2. Practical training:
algorithm of actions of controllers-managers in emergency situations;
techniques for working with fire extinguishers, techniques for extinguishing and (or) neutralizing pyrotechnic products.
9.3. Interaction with law enforcement officials:
9.3.1. Theoretical preparation:
organizational and legal aspects of interaction with law enforcement officers.
9.3.2. Practical training:
implementation of interaction of controllers-managers with law enforcement officers.
10. The thematic plan of the Specialized Training Program includes special training on the following topics:
10.1. The basics of logistics for various sports facilities and competition venues:
10.1.1. Theoretical preparation:
the basics of knowledge about the specifics of holding competitions in sports;
the basics of logistics for various sports facilities or competition venues;
access zones, the basic principles of dividing the location of spectators into access zones, taking into account the peculiarities of the location of zones by sport, the location of special services.
10.2. Functional responsibilities controllers-stewards, taking into account the peculiarities of the sport:
10.2.1. Theoretical preparation:
features of the organization of work during competitions at sports facilities and at the venues of competitions;
organization and implementation of work during preparation, during and after the end of the competition;
tactics and methods of ensuring order at sports facilities and in competition venues;
procedure for access to sports facilities and competition venues;
the procedure for conducting a personal examination of citizens and examination of the things they have with them at the entrance to sports facilities and to the venues of competitions;
identification of counterfeit entrance tickets;
identification of forged documents replacing entrance tickets;
Requirements for permitted aids;
peculiarities of working with various associations of spectators (especially important persons, families of athletes, fans, active fans, fan movements, organized groups fans);
work with spectators, service at a sports facility or competition venue, exchange of information with spectators, requests from fans, feedback;
peculiarities of working with people with limited mobility;
access control system: work with turnstiles, the order of passage through permits, the algorithm of actions of controllers-managers in the event of a failure of the access system and equipment failure, workplace controller-manager;
purpose, types of devices, performance characteristics means of communication, organization of work and the procedure for using the main types of communication.
10.2.2. Practical training:
Inspection of the area of responsibility before the start of the time of admission for spectators;
conducting a personal examination of citizens and examination of the things with them;
organization of the movement of spectators after the end of the competition;
technical means of inspection (stationary metal detectors, mobile metal detectors);
algorithm of interaction with the senior controller-manager, sector, tribune, zone;
actions of controllers-managers:
in case of refusal of citizens to undergo a personal examination at the entrance to the sports facility or the venue of an official sports competition;
if there are grounds for denying citizens access to a sports facility or the venue of an official sports competition;
upon detection of items prohibited for carrying to sports facilities or competition venues;
upon detection of counterfeit entrance tickets or counterfeit documents replacing entrance tickets;
upon detection of suspicious items;
at unauthorized entry spectators to areas not indicated in the entrance ticket or a document replacing it;
in violation of public order;
accompanied by officials;
when accompanying offenders;
when evacuating spectators;
in case of failures in the operation of the access system and equipment failure;
when a large number of spectators gather at the entrances to sports facilities or competition venues, tribune, sector or zone;
in the event of disturbances in the pass area for sports facilities or competition venues.
Document overview
To ensure public order and safety during official sports competitions, the organizers of the competition and (or) the owners, users of sports facilities may involve controllers-stewards. Requirements have been established for the content of the special training program for inspectors.
The program is developed and approved by the All-Russian Sports Federation. It includes theoretical and practical training in the following sections: legal regulation of security and public order protection; psychological preparation; fundamentals of interaction with special services; specialized training. Final certification is also provided.
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