Functional responsibilities of the booking manager. Booking and sales manager. Manager's Job Description

Posted On 02.05.2018

Job instructions

Open in WORD format

The work of the hotel manager is to organize the provision of guests with everything necessary for a comfortable and pleasant stay at the hotel.

Hotel managers are responsible for the effective actions of the staff in the provision of hotel services and the creation of conditions for a comfortable stay.

The hotel manager carries full responsibility for the actions of the hotel staff. Within the limits of his competence and in accordance with the powers granted to him (the owners of the hotel), he determines the price list policy, distributes finances between the structures of the hotel, gives permission to spend funds, sets standards for guest service, design of rooms and hotel premises, and carries out administrative and economic management of the hotel complex etc.

In small hotels, usually the staff is led by one manager, who has the status of general. However, in large, in addition to the general manager, the position of a resident manager can be introduced, who, although usually works 8 hours a day, usually lives in a hotel (if necessary, around the clock) in order to resolve any operational tasks requiring the intervention of the administration, and finding solutions to get out of critical situations.

In addition, as a representative of the administration, the resident manager oversees the daily activities of the hotel staff. In some cases hotel manager can combine the duties of both general and resident manager.

The general structure of the hotel might look like this:

Reception and Guest Service (FOM);

Hotel fund management service;

Cooking service;

Catering service;

Security and Engineering Services;

Sales and Marketing Service;

Other general services (financial, etc.).

This section provides job descriptions for reception managers and catering services. The main activities of the reception and service of guests are: meeting and registering guests, settling, meeting the needs of guests, checking out, organizing the departure of guests and other duties related to receiving and serving guests. Catering service is the service of hotel restaurants, bars, cafes.

HOTEL MANAGER'S INSTRUCTIONS

1. The hotel manager belongs to the category of managers.

2. A person with a higher professional (economic) education, additional training in the direction of "Management in hotel business», Work experience in the hotel business in executive positions at least

3. The hotel manager should know:

3.1. Law of the Russian Federation "On Protection of Consumer Rights", Rules for the provision of hotel services in Russian Federation, other regulatory legal documents regulating the activities of hotels.

3.2. Civil, financial, tax, investment legislation.

3.3. The procedure for developing business plans.

3.4. Market methods of business and financial management.

3.5. Basic principles of financial planning.

3.6. Fundamentals of Management and Marketing.

3.7. Administration basics.

3.8. The procedure for the maintenance, design of residential and other premises of the hotel.

3.9. Organization of material and technical support of the hotel.

3.10. The procedure for the conclusion and execution of business and financial contracts.

3.11. Hotel industry.

3.12. Functional planning organization and material base of the hotel.

3.13. Economy, hospitality and work organization.

3.14. Foreign language main clientele.

3.15. The procedure for drawing up reports on the economic and financial activities of the hotel.

3.16. The theory of interpersonal communication.

3.17. Office work standards (classification of documents, order of registration, registration, passage, storage, etc.).

3.18. Basics of software.

3.19. Information processing methods using modern technical means communications and communications, computers.

3.20. Security systems and procedures.

3.21. Fundamentals of labor legislation, rules and regulations of labor protection, safety, fire safety rules.

4. The hotel manager is accountable to the founders represented by

(general meeting; board of directors; other body)

5. During the absence of the hotel manager, his job duties are performed by the deputy (s) / assistant (s), appointed (s) in the prescribed manner, who (s) is (s) responsible for the quality, efficient and timely implementation of them.

II. Job responsibilities

Hotel manager:

1. Manages the financial and economic activities of the hotel in accordance with the current legislation, bearing full responsibility for the consequences of decisions made, the safety and efficient use of the hotel's property, as well as for the financial and economic results of its activities.

2. Organizes the work and effective interaction of all hotel services, coordinates their activities, controls the quality and timeliness of the personnel of these services to fulfill the tasks assigned to them.

3. Exercises control over the work of the hotel departments: reception and service of guests, management of the hotel fund, food preparation and catering services, engineering services, economic and other services, etc.

4. Takes part in the development of the hotel's marketing policy, determines the standards for the provision and design of the hotel, the standards of guest service, and approves the plans for holding promotions.

5. Heads the work of the hotel departments to develop models and ways to improve the quality of services provided, increase the number of visitors.

6. Approves long-term plans for all types of hotel activities, determines and approves the hotel's pricing policy (prices for a standard package of services, additional services).

7. Concludes contracts on behalf of the hotel for material and technical support (equipment, furniture, inventory, etc.), repair work of buildings, structures, premises of the hotel complex, other economic and financial contracts.

8. Provides the hotel with highly qualified personnel, takes a direct part in the selection of candidates for the managerial positions of the hotel departments, sets requirements for them and responsibilities, concludes employment contracts with top and middle managers, brings to their attention the basis of hotel policy.

9. Analyzes customer reviews about the services provided by the hotel; economic performance of the hotel; efficiency of spending financial resources.

10. Reports to the founders on economic performance hotel activities.

III. Rights

The hotel manager has the right to:

1. To act on behalf of the hotel, to represent the interests of the hotel in relations with government bodies, bodies local government, legal entities and hotel clients.

2. To dispose of the property and funds of the hotel in compliance with the requirements determined by the legislation, the charter (statute), and other regulatory legal acts.

3. Open current and other accounts with banks.

4. Make decisions on bringing employees to disciplinary responsibility in accordance with the law and local regulations and, apply incentives, fire workers.

IV. Responsibility

The hotel manager is responsible for:

1. For improper performance or non-performance of their job responsibilities stipulated by this job description - within the limits established by the current labor legislation Russian Federation.

2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage hotel - within the limits established by the current labor and civil legislation of the Russian Federation.

Manager's Job Description General purpose of the position Organizes the work and ensures the economic efficiency of the hotel General Provisions Subordination. The hotel manager is directly subordinate to the hotel owner Substitution. The hotel manager is replaced by the Deputy Manager Reception and dismissal from office. The Hotel Manager is appointed and dismissed by the order of the Hotel Owner Job responsibilities In accordance with the current legislation, he manages the industrial, economic and financial and economic activities of the hotel, bearing full responsibility for the consequences of decisions made, the safety and efficient use of the hotel's property, as well as the financial and economic results of its activities. Organizes the work and effective interaction of all structural divisions and production units, directs their activities to: improving the efficiency of the hotel growth in sales of services increased profits, improved quality and competitiveness compliance of the services provided with international standards in order to conquer the domestic and foreign markets ensuring the safety and maintenance of premises and property in good condition in accordance with the rules and regulations of operation, uninterrupted operation of equipment, improvement and comfort compliance with sanitary and fire safety requirements Carries out control over the quality of customer service in accordance with the class of the hotel, accounting, distribution and correct use living rooms and vacant places, as well as observance of the passport regime. Ensures that the hotel fulfills all obligations to the regional and local budgets, suppliers, customers and creditors, including bank institutions, as well as economic and labor contracts(contracts) and business plans. Organizes production and economic activities based on widespread use the latest technology and technology, progressive forms of management and organization of labor, reasonable standards of material, financial and labor costs, study of market conditions and best practices (domestic and foreign) in order to improve the technical level and quality of services in every possible way, economic efficiency their production, economical use of all types of resources. Takes measures to provide the hotel with qualified personnel, rational use and the development of their professional knowledge and experience, the creation of safe and favorable working conditions for life and health Provides the correct combination of economic and administrative methods of leadership, one-man management and collegiality in the discussion and resolution of issues, material and moral incentives to increase production efficiency, the application of the principle of material interest and responsibility of each employee for the task entrusted to him and the results of the work of the entire team, payment wages on time. Solves issues related to the financial, economic and production and economic activities of the hotel, within the limits of the rights granted to it by law, entrusts the conduct of certain areas of activity to others officials- Deputy Manager, AXO Manager, Restaurant Chef Provides maintenance and timely submission of reports on the economic and financial activities of the hotel Ensures compliance with the rule of law in the activities of the hotel and the implementation of its economic and economic relations, the use of legal means for financial management and functioning in market conditions, strengthening contractual and financial discipline, regulation of social labor relations. Protects the property interests of the hotel in court, arbitration, public authorities and management. Qualification requirements. The hotel manager should know: Legislative and normative legal acts regulating the production and economic and financial and economic activities of the enterprise, decrees of federal, regional and local authorities state power and government that determine priority directions development of the economy and the relevant industry Prospects for technical, economic and social development industry and hotel; production facilities and human resources hotel Technology for the provision of hotel services, the rules for the provision of hotel services in the Russian Federation Market methods of business and hotel management A system of economic indicators that allow an enterprise to determine its position in the market and develop programs for entering new sales markets The procedure for the conclusion and execution of business and financial contracts Market conditions Forms and systems of remuneration Rights The hotel manager has the right to: The hotel manager has the right to give subordinate employees and services assignments, assignments on a range of issues that are part of their functional duties. The hotel manager has the right to control the execution of production tasks, the timely execution of individual orders by the services and departments subordinate to him. The hotel manager has the right to request and receive the necessary materials and documents related to his activities and the activities of subordinate services and departments. 19. Requirements for the hotel manager. The hotel manager has the right to interact with other enterprises, organizations and institutions on production and other issues included in his functional duties. The hotel manager has the right to get acquainted with the hotel owner's projects of decisions related to the hotel's activities The hotel manager has the right to propose for the Owner's consideration proposals for improving the work related to the duties provided for in this Job Description. The hotel manager has the right to submit for consideration by the Owner proposals for the appointment, relocation and dismissal of hotel employees, proposals for the promotion of distinguished employees, the imposition of penalties on violators of production and labor discipline. The hotel manager has the right to report to the Owner about all violations and deficiencies identified in connection with the work performed. The hotel manager has the right to communicate with representatives of the press, transfer official information to other organizations as a hotel employee within the framework of the functions performed according to the position Responsibility The hotel manager is responsible for improper performance or non-performance of his official duties provided for by this job description - within the limits determined by the labor legislation of the Russian Federation. The hotel manager is liable for violations of the hotel's rules and regulations. Upon transfer to another job or dismissal from office, the Hotel Manager is responsible for the proper and timely delivery of cases to the person taking the current position, and in the absence of such, to the person replacing him or directly to the Owner. The hotel manager is responsible for offenses committed in the course of carrying out his activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation. The hotel manager is responsible for causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation. The hotel manager is responsible for complying with applicable conservation instructions, orders and instructions trade secrets and confidential information. The hotel manager is responsible for compliance with internal regulations, safety and fire safety regulations. Assessment indicators Measured indicators: Functional indicators: I have read the instructions: 200__ g. (signature) surname, initials

Add a document to your blog or website

Your assessment of this document will be the first one.

Your mark:

Search

Hotel manager

A booking manager is a specialist who is responsible for booking hotel services as well as providing information to potential customers. Also, the booking manager is obliged to monitor compliance with all requirements and rules in the provision of hotel services.

A person who has a secondary specialized education, as well as work experience in the specialty of at least 1 year (or without it) can be appointed to the position of a booking manager.

Responsibilities of the booking manager:

Providing the client with written or verbal information about the available numbers (in the client's native language),

Advising a client on issues related to room reservations,

Preliminary booking of hotel rooms by phone, fax or e-mail,

Conducting telephone conversations, sending and receiving telephone messages,

Checking the receipt of information by the addressee.

A specialist with experience in this activity, as well as having certain characteristics, will be suitable for the position of a booking manager. Such a specialist must be well versed in the field of hotel services and have information about competitors.

However, all this knowledge will be absolutely useless if the booking manager does not find a common language with potential clients... He must be able not only to speak beautifully, but also to be able to listen to the client. Having a friendly and polite conversation will help establish a dialogue. In addition, the booking manager must be able to complete the transaction on time, convincing the client that the chosen option is the most profitable for the client.

Business Family uses cookies to personalize services and improve the usability of the website

Conceptual scheme of work of the general manager in the hotel

In order to better understand the essence of the work of hotel general managers and develop a conceptual scheme for it, the American scientist Eddiston Nebel from Pardue University conducted a study of the performance of the general managers of the ten best hotels in the United States with at least ten years of management experience. The smallest hotels selected for the study are internationally recognized luxury hotels with 400 rooms, and the largest are congress hotels with 2,000 rooms.

With the help of the study, which was carried out with the help of a combination of observations of the subjects at the workplace, a survey of the general managers themselves and heads of key departments, analysis of organizational and operational information from each hotel, the author compiled a picture of the work of general managers (Fig. 1.6).

Rice. 1.6. Factors shaping the work of a general manager

The figure essentially depicts a model of the factors that shape the work of general managers.

General Provisions

1.1. the reservation department belongs to the category and is directly subordinate to the head of the reception and accommodation service.

1.2. A person with [educational level] education is appointed to the position of the reservation department without any requirement for length of service.

1.3. the reservation department is accepted and dismissed by order of [the position of the head of the organization].

1.4. The booking manager should know:

Foreign languages: [in accordance with the constant clientele] within the scope of their work;

Culture of interpersonal communication;

Abbreviations used in the international tourism / hotel industry;

Fundamentals of Labor Law;

Labor protection rules and regulations;

Rules for the operation of means of communication.

1.5. The booking manager should be able to:

Use modern means of communication (telephone, fax, copier, personal computer, etc.);

Store and retrieve information from the file system;

Prepare and organize work.

Job responsibilities

Reservation manager:

2.1 provides the client with verbal and written information about the placement and sale of rooms in the client's language;

2.2 answers the client's questions within the scope of his work;

2.3 Carries out preliminary reservation of places in the hotel by phone, telex and fax;

2.4 conducts telephone conversations (incoming and outgoing calls, call forwarding, standby mode, receiving and sending telephone messages);

2.5 receives and transmits information with accuracy, checks the receipt of information by the addressee;

2.6 transfers cases at the end of the shift.

Rights

The manager of the booking department has the right to:

3.1 for all social guarantees provided by law;

3.2 get acquainted with the draft decisions of the management of the enterprise concerning its activities;

3.3 submit proposals for improvement to the management of the work related to the responsibilities provided for this instruction;

3.4 within the limits of its competence, inform the immediate supervisor about all deficiencies identified in the process of activity and make proposals for their elimination;

3.5 receive from structural divisions and information and documents necessary for the performance of his official duties;

3.6 sign and endorse documents within their competence;

3.7 involve specialists from all (individual) structural divisions of the enterprise in solving the tasks assigned to it (if this is provided for by the provisions on structural divisions, if not - with the permission of the head of the enterprise);

3.8 require the management of the enterprise to assist in the performance of their duties and rights;

3.9 improve their professional qualifications;

3.10 other rights provided for by labor law.

Responsibility

The manager of the booking department is responsible for:

4.1 for non-fulfillment or improper fulfillment of their official duties provided for by this one - within the limits determined by the current labor legislation of the Russian Federation;

4.2 for causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation;

4.3 for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, civil legislation of the Russian Federation.

Download job description:

General directory of all here:

General directory of job descriptions here:

It is modern in terms of fast and efficient search and selection of personnel. Our recruiting staff will provide services for the personnel you need. We are looking for and selecting specialists, accountants, doctors, stylists, ...
Information for employers for search and recruiting services you can find at. On the page "" you can find out about our latest promotions and special offers for Customers (employers). On the catalog page, read what should be and download the basic CI options.
If you are interested in a request, then we will select personnel for you, and we will help the applicants! We will implement it for you in a short time.
For your comfort we created a "" section in which we placed detailed information on the main positions of popular applications from customers of search and selection, but with reference to a specific name, for example, t, etc., as well as the section ""
There are 3 useful sections for applicants, namely "", "" and "

As part of the performance of his functions, the head of the department of the hotel "Georgievskaya" is obliged to:

To carry out in its activities compliance with the requirements of the current legislation of the Russian Federation, hotel regulations.

Rationally use the provided and available resources and powers, while carrying out their functions, be guided by the principles of economic efficiency and compliance with the hotel's image.

Form and maintain business contacts of commercial interest to the hotel for the sale of services.

Ensure the safety of entrusted documents and valuables and their return, unless otherwise provided by the current legislation of the Russian Federation, local regulations of the hotel.

Provide the service director with:

Monthly - reports on the best counterparties (corporate clients and agents), data on average monthly occupancy and revenue from the sale of room stock, average revenue per room, geography of booking requests, share of guests staying in the total guests who have lived in a month, the proportion of guests settled "from the rack". The list of reservations through the official website of the hotel, the list of reservations through the official mailbox of the department. List of email addresses of everyone from whom the reservation came. A list of canceled applications with an indication of the reason for the cancellation.

Weekly - statistics of potential armor corporate clients- new legal entities(payment for accommodation by cashless payments), reservations and requests for group arrivals, indicating the companies and contact persons with whom work is being carried out on the sale of services, an updated register of existing contracts.

Daily - the amount of bookings per day, the average load for the period of interest.

As part of the performance of his functions, the head of the booking department at the Georgievskaya hotel has the right to:

Obtaining information, including confidential information, to the extent necessary to solve the assigned tasks.

Receipt from the Director of Service and Human Resources:

Comment on violation of labor discipline and work performance standards;

Templates of documents and consultations on the legal execution of contracts.

Receiving from the reception and accommodation service:

Forwarded incoming calls and correspondence;

Information about the guests' ratings of the hotel's service and other wishes for improving the quality of services.

Receipt from sales department:

Information about upcoming business events with possible group and individual arrivals of guests;

Information about the persons responsible for individual and group room reservations for existing corporate clients;

Information about the persons responsible for individual and group room reservations when organizing business events scheduled to be held at the hotel;

Information about working with resellers and agents and working conditions for each of them.

In agreement with the director of the service and commercial director involve other services and hotel employees in the performance of tasks

Participate in the preparation of draft orders, instructions, instructions, as well as estimates, contracts and other documents related to the solution of issues of group and individual booking of hotel rooms, promotion of services, changes in the assortment, algorithms for the provision of hotel services and interaction with customers, sales of hotel services

The requirement from the hotel management to ensure organizational and technical conditions and registration established documents required for the performance of official duties

Acquaintance with the documents defining his rights and obligations in the position held, criteria for assessing the quality of the performance of official duties

In agreement with the director of the service, undergo training at the expense of the Hotel in disciplines related to the performance of official duties

Provide management with suggestions to improve their operations and that of the hotel.

The head of the booking department at the Georgievskaya hotel is personally responsible for:

Proper performance or non-performance of their official duties established by this job description, within the limits established by the current labor legislation of the Russian Federation.

Offenses committed in the course of their activities, within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

Causing material damage to the hotel - within the limits established by the current labor and civil legislation of the Russian Federation.

Ensuring the following results of the department's activities:

Fulfillment of plans to increase the average monthly occupancy of the hotel;

Timely and full-fledged implementation of sales promotion action plans.

Ensuring the confidentiality of information that is a trade secret.

1. General Provisions

1.1. The manager of the reception and accommodation service belongs to the professional category.

1.2. Qualification requirements: higher professional education(hotel business, management of tourism and hotel industry organizations, economics and management at tourism and hotel industry enterprises) without requirements for work experience or secondary vocational education in the specialty "Hotel service" and work experience of at least 2 years.

1.3. The reception manager should know:
- laws and other regulatory legal acts of the Russian Federation in the field of tourism and the provision of hotel services;
- rules for the provision of hotel services;
- foreign language;
- the theory of interpersonal communication;
- systems of reception and accommodation services;
- the layout of the premises of the reception and accommodation service;
- the basics scientific organization labor;
- rules for using office equipment;
- methods of promoting hotel services;
- principles of file system maintenance, text editors and spreadsheets for working on a personal computer;
- organization of the work of the reception and accommodation service;
- rules and procedures for the functioning of other hotel services;
- a list of services provided by the hotel;
- security systems and safe storage of guests' valuables;
- types of depository cells;
- methods of handling customer complaints;
- the theory of first aid;
- order of actions in emergency situations;
- fundamentals of physiology and pharmacology;
- rules and procedure for settlement with guests upon their departure;
- technology of interaction with other hotels, including the transfer of reservation;
- security alarm systems and rules for working with them;
- fundamentals of labor legislation;
- internal labor regulations;
- rules for labor protection and fire safety.

1.4. Appointment to the position of manager of the reception and accommodation service and dismissal from office are made by order general director at the suggestion of the head of the reception and accommodation service.

1.5. The manager of the reception and accommodation service reports directly to the head of the reception and accommodation service.

1.6. To ensure his activities, the manager of the reception and accommodation service is given the right to sign documents on issues that are part of his functional duties.

1.7. During the absence of the manager of the reception and accommodation service (business trip, vacation, illness, etc.), his duties are performed by a person appointed in accordance with the established procedure. This person acquires the corresponding rights and is responsible for the improper performance of the duties assigned to him.

2. Job responsibilities

Reception and Accommodation Service Manager:

2.1. Prepares workplaces and organizes the work of the reception and accommodation service.

2.2. Coordinates the work of service employees on meeting, registration and accommodation of guests at the hotel.

2.3. Coordinates the work on storing and retrieving information from the file system.

2.4. Supervises the issue and storage of room keys.

2.5. Coordinates the work of escorting guests to their rooms.

2.6. Organizes the work of transferring information to guests.

2.7. Coordinates the work on the storage of guests' valuables.

2.8. Deals with complaints and claims of guests, makes decisions on them.

2.9. Provides first aid to guests in extreme situations.

2.10. Coordinates the work of employees of the service for settlements with guests upon departure.

2.11. Carries out the transfer of cases at the end of the shift.

3. Rights

The manager of the reception and accommodation service has the right to:

3.1. Request and receive from structural divisions information, reference and other materials necessary to perform the duties provided for by this job description.

3.2. Take action when disciplinary violations of subordinate employees are detected and report these violations to the head of the enterprise in order to bring the perpetrators to justice.

3.3. In agreement with the head of the enterprise, involve experts and specialists in the field of administrative and economic activities for consultations, preparation of conclusions, recommendations and proposals.

3.4. To get acquainted with the documents defining his rights and obligations in the position held, the criteria for assessing the quality of the performance of official duties.

3.5. Submit proposals for improving the work related to the responsibilities provided for in this instruction for the management's consideration.

3.6. Require the management of the enterprise to ensure organizational and technical conditions and the execution of the established documents necessary for the execution of official

responsibilities.

4. Responsibility

The manager of the reception and accommodation service is responsible for:

4.1. For improper performance or non-performance of their official duties, provided for by this job description, within the limits established by the current labor legislation of the Russian Federation.

4.2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

4.3. For causing material damage to the enterprise - within the limits established by the current labor and civil legislation of the Russian Federation.

* This job description of the manager of the reception and accommodation service was developed on the basis of the Unified qualification guide of positions of managers, specialists and employees (section "Qualification characteristics of positions of workers in tourism organizations", approved by Order of the Ministry of Health and Social Development of the Russian Federation of 12.03.2012 No. 220n).

Purchase books on HR administration

	Handbook of a personnel officer (book + diskM) This publication contains practical advice on the organization of the work of the personnel department and HR administration... The material is clearly systematized and contains a large number of concrete examples and sample documents. The book is accompanied by a disk with forms of documents and regulations in the Garant system, regulating various issues of labor relations and personnel work. The book will be useful to a wide range of readers, personnel service workers, managers of enterprises and organizations of all forms of ownership.
	The author explains in detail what constitutes Labour Inspectorate and what are the limits of her authority, how inspections of compliance with labor laws are carried out and how they can end, what violations can lead to the imposition of a fine, and which will entail the disqualification of the head of the organization. The book provides practical recommendations for employers-organizations and individual entrepreneurs, which will help to avoid the claims of labor inspectors. When preparing the book, all last changes legislation. Author: Elena Karsetskaya The book is addressed to the heads of organizations of all forms of ownership, employees personnel services, accountants, individual entrepreneurs, as well as everyone who is interested in compliance with labor laws.
	The collection includes job descriptions drawn up in accordance with qualifications contained in Qualification handbook positions of managers, specialists and other employees, approved by the decree of the Ministry of Labor of Russia dated August 21, 1998 No. 37, as well as in accordance with other regulations on tariff and qualification characteristics (requirements). The collection consists of two sections: the first includes industry-wide job descriptions of managers, specialists, technical executors, and the second contains job descriptions by industry (editorial and publishing, transport, banking, trade, research, education, healthcare). For heads of organizations, employees of human resources and legal services.

Job description hotel reservation manager [name of organization, enterprise, etc.]

This job description was developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing employment relationship In Russian federation.

1. General Provisions

1.1. The manager of the booking department belongs to the category of specialists and is directly subordinate to the head of the reception and accommodation service.

1.2. A person with [ the level of education] education without any requirements for work experience.

1.3. The manager of the booking department is accepted and dismissed from work by order [ the position of the head of the organization].

1.4. The booking manager should know:

Foreign languages: [ according to the constant clientele] within the scope of their work;

Culture of interpersonal communication;

Abbreviations used in the international tourism / hotel industry;

Labor protection rules and regulations;

Rules for the operation of means of communication.

1.5. The booking manager should be able to:

Use modern means of communication (telephone, fax, copier, personal computer, etc.);

Store and retrieve information from the file system;

Prepare and organize work.

2. Job responsibilities

Reservation manager:

2.1 provides the client with verbal and written information about the placement and sale of rooms in the client's language;

2.2 answers the client's questions within the scope of his work;

2.3 Carries out preliminary reservation of places in the hotel by phone, telex and fax;

2.4 conducts telephone conversations (incoming and outgoing calls, call forwarding, standby mode, receiving and sending telephone messages);

2.5 receives and transmits information with accuracy, checks the receipt of information by the addressee;

2.6 transfers cases at the end of the shift.

The manager of the booking department has the right to:

4. Responsibility

The manager of the booking department is responsible for:

4.1 for non-fulfillment or improper fulfillment of their official duties provided for by this job description - within the limits determined by the current labor legislation of the Russian Federation;

4.2 for causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation;

4.3 for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, civil legislation of the Russian Federation.

The job description is developed in accordance with [ name, number and date of the document].

Supervisor structural unit [initials, surname]

[signature ]

[day month Year]

Agreed:

Head of the legal department [ initials, surname]

[signature ]

[day month Year]

I have read the instructions: [ initials, surname]

[signature ]

[day month Year]

The current version of the document you are interested in is available only in the commercial version of the GARANT system. You can purchase a document for 75 rubles or get full access to the GARANT system free of charge for 3 days.

If you are a user of the Internet version of the GARANT system, you can open this document right now or request a Hotline in system.