Hospitality restaurant business profession. Hotel and restaurant business: what to take and a list of educational institutions. Who is a hotel service manager

Hospitality Industry Exhibitions - Comprehensive marketing tool promotion of HoReCa market participants. Through an extensive program, they attract a professional audience that strives to stay on top of what is happening in the industry. Exhibitions introduce the latest trends and equipment for the hotel and restaurant business, popular formats of establishments. This is also a professional get-together. Usually, the event brings together managers and owners of hotels, restaurants, cafes; purchasing directors and suppliers; specialized specialists.

Business program of exhibitions of the hospitality industry

Exhibitions of hotel and restaurant business are accompanied by an exciting program. HoReCa presentations, forums, conferences offer knowledge in the context practical experience... Master classes, training seminars, culinary shows help to master new technologies. Contests, competitions and award ceremonies determine the best in their segment, and with this - the development of the entire industry.

HoReCa exhibitions in the world

Once every 2 years, the attention of the global hospitality industry is riveted on the Host exhibition in Milan. In 2015, its holding coincided with the World Expo, which was taking place here, which made it possible to increase the number of guests several times.

The German exhibition Intergastra (Germany) remains the main one in the country and is included in the list of the world's leading events. The HORECA exhibition of the same name in Greece is considered to be quite large-scale. HOFEX in Hong Kong is not inferior to many large international projects as it demonstrates unexpected solutions with a regional accent. A series of exhibitions Hosfair (China) represent the industry twice a year (in Guangzhou and Shenzhen).

Russian business in the HoReCa sector is focused on the annual PIR Expo Hospitality Week. The PIR exhibition in Moscow consists of five stand-alone expositions: PIR. Restaurant equipment, PIR. Foodstuffs, Moscow Coffee and Tea Expo, Moscow Bar Show, Hotel. Design. Equipment. Control. As part of the event, the All-Russian Summit of Restaurateurs and Hoteliers will be organized.

Moscow restaurant and hotel exhibitions

In addition to the grandiose PIR Expo event, specialists willingly visit Sirha Moscow. It is called the main restaurant exhibition in Moscow and an excellent continuation of the success of the Sirha brand. In March Crocus Expo takes international exhibition products and services for equipping and supplying enterprises Catering IFFF Moscow. In autumn, in parallel with the well-known meeting on the topic of food and drinks World Food Moscow, the site hosts an exhibition of equipment, accessories, tools and accessories for barbecue, grill, barbecue Expo.

Hospitality Exhibitions

The main directions of the exhibition of hotel business: construction and design of hotels, hostels and hotels, their reconstruction and renovation, interior design, Decoration Materials, furniture for hotel rooms, equipment for receptions, restaurants, bars, laundries, security systems. At exhibitions of the restaurant business, the selection and training of personnel always remain: chefs, cooks, bartenders, waiters, hostesses, etc.

The hotel and restaurant exhibitions Internorga in Germany and Igeho in Basel respond to the current needs of the European industry. Refined, modern, versatile - they gather cutting-edge innovations around them.

Exhibition project HDE (Shanghai) is dedicated to the construction, design and interior design of hotels. The Hotelex Shanghai Hotel Show is more specialized but popular with professionals in Asia.

Restaurant business exhibitions

Europe travels alternately to Lyon and Geneva to take part in Sirha. On odd years, a global review of the restaurant business is held in France, on even-numbered years - in Switzerland.

The NRA is hosting its own NRA Show in Chicago, which is well known outside the continent. Focus: cuisine, bar, menu, guest service, interior design and logistics.

Bar industry exhibitions

The first place rightfully belongs to the Moscow Bar Show as part of the HoReCa-exhibition group in Moscow PIR Expo. All Russian baristas are in a hurry to the Russian Barista Days.
Abroad, the calendar of top exhibitions in the bar industry includes: Nightclub & Bar Show (Las Vegas), Barcode Expo (Liverpool), Restaurant & Bar HK (Hong Kong).

The hotel business and tourism are very well developed today and continue to develop further. In this regard, organizations are interested in finding young professionals who know the basics of hotel service and tourism. This is a highly controversial profession, and this article will help you understand if studying for hospitality is worth it.

Description of the specialty

The Hospitality Specialist works primarily in the hospitality industry, but may be involved in restaurant or tourism activities. Most often, colleges and universities teach in the specialty “Tourism and hotel service”, and the graduate receives the qualification “Manager of tourism and hotel service”. He can independently choose the type of activity that he wants to do.

The specialist is engaged in organizational, managerial, production and technical activities. A graduate of the specialties "Hospitality", "Hotel Service" or "Tourism and Hotel Service" can work in hotels and inns, restaurants, resort complexes, travel agencies.

During their studies, future managers study the basics of service and etiquette, management, organization and management of the hotel business, business planning, hotel animation and other interesting disciplines necessary for further work.

pros

Interesting disciplines. During their studies, students study useful and interesting humanitarian and socio-economic disciplines. This specialty should be chosen for those who are not very well versed in mathematics, physics and other technical sciences.
Ability to communicate. Ability to build a dialogue - important quality for any manager, including a hotel manager. The specialist must be able to correctly and, most importantly, talk politely with the guest and be able to solve his problems. In universities and colleges, future managers are taught correct communication, as well as psychology, so that they can immediately understand a person and adapt to his mood and character.
Important life qualities. The disciplines and sciences studied in the course of study, as well as the acquired qualities, will be useful in any area, not only in the hotel. Therefore, even if a graduate does not work in his specialty, he will always be able to find a job in another or a similar field, and even create his own business.
Ability to draw up business plans and open new hotels. Graduates of this specialty do not necessarily work as receptionists or other service personnel. They can also design their own hotel or hotel and create their own business.
Good wage. But even the service personnel in hotels, especially large ones with a category above 3 stars, earn good money. average salary the hotel administrator is 30,000 rubles.
There are prospects career growth. After several years of work, an ordinary administrator can become a manager of a hotel, whose salary is several times higher. In the hospitality industry, even maids and waiters can grow in their careers.

Minuses

Nervous and stressful work. The hotel administrator does not always manage to stand calmly at the counter, smile and talk with the guests. Sometimes there are very nervous guests who are constantly not satisfied with something, and you have to solve their problems.
Irregular working hours. Usually hotel staff work in shifts: 2/2 (shift per day / shift at night and 2 weekends). Not everyone will be able to adapt to such a schedule, except for this - it is very exhausting. But there is always an opportunity to change.
You have to spend a lot of time on your feet. When communicating with a hotel guest, the administrator must stand, according to the rules of etiquette. All hotel workers: manager, administrator, maids, doormen, etc., spend a lot of time on their feet, as they constantly need to serve guests.
It is difficult to enter a university on a budget. There are very few budget-funded places in this specialty in universities, and most often students study for a fee. To enroll on a budgetary basis, you need to score above 250 USE points. But there is an alternative - in colleges there are many more free places, and it is easier to enroll there.
You can get a job without education. Today, many hotels, travel agencies and other similar organizations hire specialists without education - they are trained right on the job. Therefore, you need to think - is it worth spending 4 years on training if you can get a job without it?

Still, professionals with a degree in Hotel Service are more likely to get a job than those who do not.

On the basis of 9 classes, you can only enter college, the term of study is 3 years... For admission to college, only a certificate is required, since the rating of applicants is formed by the average score of the certificate.

After grade 11, you can also go to college (according to the average grade of the certificate), but the term of study will not be 3, but 2 years. Also, applicants who have passed the Unified State Exam in the required subjects can apply to 5 universities. For admission, the following items are required:

Russian language.
Basic mathematics.
Profile mathematics.
Social Studies.
History.
Geography.

Each educational institution has its own requirements and necessary subjects for admission. Therefore, you need to familiarize yourself in advance with the requirements of each university you plan to enroll in. The term of study at the university is 4 years.

Everyone decides for himself whether to enter this specialty or not. On the one hand, it is interesting and not boring; while studying, you can get a lot of useful knowledge that will come in handy in life. On the other hand, if hotels accept people without work experience and education, why waste time studying? But if you want to open your own hotel in the future, education in this area will greatly help to do this.

Cozy room. Quiet classical music. Mysterious twilight, which is slightly dispelled by the flickering of candles on the tables. Original dishes. The waiters are very polite, neat and helpful. All this creates a special atmosphere of a good restaurant, for the sake of which people come here ... But few visitors realize what hard work is hidden behind such splendor.

Sphere of perspectives and opportunities

Moscow, St. Petersburg and the area of the so-called Greater Sochi are rightfully considered the centers of the hotel and restaurant business in Russia. This is where people can afford to spend money on vacation.

On average, five new restaurants open in Moscow per week. True, no one counted how many of them were closed, but the fact remains: the hotel and restaurant business in the capital is developing very rapidly. This is also facilitated by the program of the Moscow Government, which assumes that by 2010 about 50 new hotels will be built in our city. It is clear that all of them will need qualified personnel. Many Moscow universities, even those that had not previously specialized in this area, enthusiastically responded to the demands of the time and began to prepare students accordingly. Moreover, as a rule, not on the budget, but on commercial basis... And the tuition fee is not small, on average - from $ 1000 to $ 2500 per year ... Nevertheless, there are more than enough people who want to get a "hospitable" profession. Moreover, in some universities there is a competition for admission to the paid department.

So what attracts applicants? The fact is that while still a student of a specialized university, you will probably be able to get good money, earning money for a start as a waiter, maid or bartender. Already at the age of 18-19 you become an independent person, independent of your parents and even paying for your own education. Of course, you should not think that money will literally fall on you immediately after entering the institute, and the way up along career ladder will resemble climbing an escalator.

Why does a maid need a college degree?

Of course, universities do not train graduates with qualifications: "waiter", "bartender" or "maid". All these are working specialties, therefore, in principle, secondary vocational education is sufficient. Institutes, on the other hand, produce so-called broad-based managers who can engage in a wide variety of activities, from receiving guests to marketing research.
However, from the very beginning, it is necessary to consider: catering business not an area where you can "slowly" study, get a manager's diploma, and only then look for a place for yourself. Here, from the very first courses, it is proposed to try yourself in business. Combining study and work- the usual case. Moreover, it is required condition for successful career ... Many students start out as waiters, housekeepers, and by the time they receive their managerial degrees, they have already taken up appropriate administrative positions in restaurants and hotels.

But success is not easy. Working in the hospitality industry is both physically and mentally difficult.

“A waiter loses as many calories per shift as a miner,” says NI Anurova, head of the personnel service at the Pushkin cafe. - He does not sit at all, for 12-14 hours on his feet. In order not to faint, you need good physical fitness, so we require our children to go in for sports. In addition, you cannot enter the hall in a bad mood, it is important to always control your inner state. The guests came to the holiday, paid money for it, and your personal problems should not interfere with them. "

Working as a maid in a good hotel is no easier. During the shift, you have to move from room to room, bringing them to shine. No communication with people - just work, with a short lunch break. It would seem that making the bed, cleaning the room - what is so difficult here? In fact, this is a whole science. It is necessary to observe a number of generally accepted rules, correct the slightest shortcomings. For example, put the matches so that they do not cover the inscription on the ashtray, know at what angle the chair should be in the room, etc.

And imagine that, in addition to all this, an unfinished "term course" or another test at a university is still "hanging" over you. It is not surprising that some students cannot withstand such a “race”, are transferred to the correspondence department or even drop out of the institute.
Well, this is a personal matter for everyone, but you should know: you cannot make a career in the hotel and restaurant business without higher specialized education.
Working in a prestigious restaurant or an elite hotel will require even the staff to be fluent foreign language, the ability to communicate with different people, knowledge of the service. So draw your conclusions ...

Get your money ready ...

Upon admission to the university for the specialty of hotel and restaurant and tourism business, first of all, you need money. There are very few budget places here, and competitions for them - from 7 to 20 people. Therefore, if you are not a child prodigy, then a commercial branch is a more acceptable option.
In addition, when choosing a university and specialty, you will need to decide which specific diploma you would like to receive. You can become an economist-manager or a manager-organizer in the service sector. The goals and objectives of specialists in these two areas are different.
"Economists" develop a strategy, pricing policy that will help a hotel or restaurant to survive in today's competitive environment. "Organizing managers" are managers who monitor service personnel, are responsible for order, provide normal work hotel or restaurant.

Some universities train only "economists": the Russian Economic Academy (REA) named after G.V. Plekhanov Moscow International graduate School business MIRBIS (Institute); others - "managers" (RUDN), third - both the first and second: the Moscow Academy of Tourism, Hotel and Restaurant Business under the Government of Moscow (MATGRB), the Institute of Tourism and Hospitality of the Moscow state university service.
The entrance exams depend on your choice of specialty and university. It is clear that the "manager-organizer" in the service sector needs knowledge of Russian and foreign languages, geography, history. And the future economist, in addition to languages, will also need mathematics. Usually, upon admission to a paid department, you need to pass testing in these subjects and an interview for professional aptitude.

Hotel manager- the top step in the career ladder of the hotel staff. He manages all departments of the hotel: services for booking seats, receiving and placing guests, organizing telephone and information service, service departments, restaurant, beauty salons. The manager must provide guests with a comfortable stay under the roof of the hotel and the desire to return again, the owner of the hotel - a high income, and the employees - the pleasure of working under his supervision. It is not so easy to coordinate all this at the proper level. The profession is suitable for those who are interested in psychology, foreign languages and labor and economy (see the choice of a profession by interest in school subjects).

Features of the profession

Hotel manager, hotel director, top hotel manager, hotelier are synonyms of the same profession. A good top manager in the hospitality business is a piece product , on which the quality of hotel management at all levels depends, and, consequently, the image and reputation of the hotel. The hotel manager has some discretion in making decisions, but within the standards set by the hotel owner. He concludes a special agreement with the owner of the hotel, which indicates the degree of his responsibility, job duties, the level of salaries and bonuses. Large chains of well-known and prestigious hotels prefer to see in this high post those who thoroughly know the specifics of the services of this hotel. That is, a hotel administrator or even a porter has a real opportunity to become a hotel manager. There are hundreds of similar examples in the history of the hotel business.

In large hotel chains, the hotel director works within the strict framework of accepted standards, as, for example, in the National Hotels Corporation free communication of staff with customers is considered permissible, in the Mariott hotel chain - a restrained and strict style of work.

The duties of the hotel manager include:

organization and provision effective operation hotels;
providing clients with information about possible services;
control over the quality of customer service in accordance with the class of the hotel, correct use, accounting and distribution of numbers, as well as compliance with the passport regime;
directing the work of the hotel staff and services to ensure the safety and maintenance of premises and property in good condition, uninterrupted operation of equipment, external improvement, compliance with sanitary and technical and fire safety rules;
cost-effective hotel management, timely and high-quality provision of a range of services to hotel clients;
introduction of progressive forms of service organization;
preventive inspection of residential rooms, utility rooms of the hotel, organization of major and current repairs;
expansion of the hotel's material and technical base, increasing its comfort;
maintaining and timely submission of reports on the economic and financial activities of the hotel;
investment planning, control over turnover and costs;
providing the hotel with qualified personnel.

Pros and cons of the profession

Pros:

constant demand in the labor market;
high prestige and respectability of the profession;
high level of remuneration.

Minuses:

high level of responsibility;
work in conditions of "no room for error";
irregular working hours;
great psychological stress;
the need to communicate with a large number of people;
the inevitability of various kinds of conflicts and discontent of guests, the need to be in their epicenter.

Place of work

Hotels, motels, guest villas and lodges

Important qualities

A hotel manager should be an excellent marketer and innovator, diplomat and psychologist, financier and personnel officer. A person who has not only a specialized diploma, but also a certain life experience can apply for this position, as well as:

outstanding organizational skills;
confidence;
the ability to persuade;
persistence;
qualities of a born leader;
attentiveness to the little things;
meticulousness, the ability to bring every task to the end;
talent for communicating with people;
the ability to effectively delegate authority;
ability to create a team of the best specialists their business;
the ability to analyze a large amount of information, make a decision and take responsibility;
good memory;
high concentration of attention;
patience;
sociability;
the ability to quickly navigate in a difficult environment;
the ability to effectively interact at any organizational level;
ability to listen and hear;
the ability to manage conflicts, exercise control over crisis situations in a team, neutralize and settle conflicts that have arisen;
the ability to think in terms of the scale of the entire hotel.

Hotel manager training

The Interregional Academy of Industrial and Construction Complex (MASPK) invites to train specialists employed in the hospitality industry for courses. Professional courses of the Academy allow you to undergo retraining and advanced training in a comfortable distance format and study a specialty at a convenient time.

On this course, you can get the profession of a hotel director remotely in 1-3 months. A diploma of professional retraining of the standard established by the state. Fully distance learning. The largest educational institution additional prof. education in Russia.

Russian Institute vocational education"IPO" - recruits students for a specialty in a distance learning program professional retraining and advanced training. Studying at the IPO is a convenient and quick way to get distance education. 200+ training courses. 8000+ graduates from 200 cities. Short deadlines for paperwork and external training, interest-free installments from the institute and individual discounts. Contact us!

Universities

Higher education

A higher education is required for the profession of a hotel manager. If higher education is non-core, it is necessary to complete special courses for directors who manage the hotel business. Large hotel chains require a mandatory profile higher education in the field of hotel business.

Hotel training is carried out by more than 30 educational institutions Moscow, among which the most serious training can be obtained in the following universities:

Moscow Academy of Tourism, Hotel and Restaurant Business under the Government of Moscow
REA them. Plekhanov
Russian New University.

These schools have their own study bars, hotel rooms and canteens. Training, in addition to theoretical disciplines, includes business games and psychological trainings, on which real situations of customer dissatisfaction are played out: "the client is furious", "the client accuses of theft", "the client is dissatisfied with the service attendant." For internships, clients are sent abroad - to France, Turkey, Cyprus and Malta, where graduates master Western technologies of hotel business, a foreign language at the proper level. After that, students, quite professionally as economists, lawyers and managers, can independently develop a business plan for opening a private hotel.

Hospitality management courses can be taken at the MBA-CITY Business Academy. The best world-class educational institution for obtaining the profession of a hotel manager is the Hotel Institute in Montreux, Switzerland - Hotel Institute Montreux, HIM.

Salary

Salary on 03/12/2020

Russia 25,000-100,000 ₽

Moscow 35000—100000 ₽

The remuneration of a hotel manager depends on the country, the status and stardom of the hotel, belonging to the hotel chain, the number of rooms, and the experience of the director himself. So, for example, the difference in salaries between the directors of 3 * and 5 * hotels can be large, or it can be practically the same if a 3 * hotel complex has more rooms than 5 * small hotel at the expense of additional bonuses from the number of potential customers.

In Russia, hotels that are part of the international hotel chains Radisson, Kempinski, Marriott, Marco Polo, Le Meridien, Sheraton, etc., employ qualified personnel with knowledge of languages, special education and a Western style of work for the position of directors.

Career Steps and Prospects

Hotel manager - top echelon in a hospitality career. The next stage of career development can be a manager of a hotel chain or a co-owner and then the owner of a hotel chain or a separate hotel.

Hotel guests' quirks:

A guest of the Greek hotel "Honeymoon Petra Villas" requested a room in which the rays at sunset would fall into the room at an angle of 45⁰ relative to the right side of the window.

Another unusual behavior was displayed by a hotel guest, who asked for rain in the heat of the day.

One of the guests of the Irish hotel asked the administration to provide him with a very unusual service: to organize a game of golf on a local glacier. However, after the man played enough (that is, went 3 holes), the unusual requests continued: he demanded to be taken back to the hotel by a private helicopter.

The hotel guest forgot the medicine in the room. Only on the plane remembering about him, the man called the administrator and asked to deliver him this medicine home. And that was done.

The man has booked all the rooms at the Hacienda Benazuza in Spain. The guest explained that he wanted to organize a party for 10 people. It should be noted that the number of rooms in the hotel is 44, and the cost of living in one room per day is at least $ 300.

It is not uncommon for concierges to make purchases for hotel visitors. And, as it turns out, there are times when they have to choose and buy a house. So, one of the hotel guests trusted the choice of the concierge that he did not even look at the building before making a purchase.

In one of the London hotels, a man asked to be served by girls with pronounced facial hair in the hotel restaurant. The hotel staff, in order to fulfill the stupid request, pasted a mustache and beard on the waitresses, the maid and the administrator.

One popular singer, while staying in a Portuguese hotel, requested that the sheets on her bed have three small holes. For what? The hotel administration still does not know the answer.

One of the guests of an elite hotel constantly ordered a “color menu” for himself. Once he asked the chef to prepare his meals blue, then pink, purple, black.

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