14 main directions of development of the world SED market. International student scientific bulletin. Experience of implementation of EDMS "SoftExpert"

The political situation with the imposition of sanctions and the unstable macroeconomic development of the regions slowed down the rapid growth of systems development observed in the past years electronic document management... Analytical data on the market of available software make it possible to identify the main contenders for EDMS / ESM and show a stable positive trend in the implementation of electronic document management systems in all spheres of the economy. The ECM system is understood as the management of corporate information content - this is the management electronic documents and other types of documentation (dictionaries, reference books, regulatory documents, etc.), as well as their storage, processing, delivery across the enterprise. Companies are moving to scaling and expanding functionality, customizing systems for specific needs. The customizability of the EDMS according to the needs of the consumer allows you to add functionality or disable unclaimed functionality, providing flexibility and mobility. The slowdown in the development of EDMS / ECM systems is associated with the import substitution of software (SW). Domestic software manufacturers are obliged to ensure the level of software compliance with the international requirements of the European MOREG-2 specification. The current economic situation is forcing software developers to find new opportunities to save costs and improve work efficiency.

The stability of the implementation of electronic document management systems is ensured by the need for the functioning of systems in such industries as finance, trade, energy, mechanical engineering, telecommunications, state and municipal administration, interdepartmental interaction, and government. The development of the Russian market for electronic document management systems is not inferior to the general trends in the development of the global EDMS / ESM market. The global market for ECM systems grew by 8.6% to $ 5.1 billion, and a comparable growth is forecast by the end of 2017. The fastest growing market for ECM systems is in Eastern Europe, the Middle East and Africa, while in Western Europe there is a moderate slowdown in demand. According to the international company IDC, the world market of ECM systems at the end of 2013 is $ 5.8 billion, which is an increase of 8.7%, while in Western

In Europe, growth is observed only by 2-3%. According to Forrest Wave 2013 research, the most demanded suppliers of ECM systems are IBM, OpenText, ECM, HP, Oracle. The forecast for the growth of the global market for ECM systems is expected by 2017. The dynamics of the Russian market for EDMS / ECM systems, according to research by Tadviser, shows an increase, which is 20-35% in relation to the previous year. The demanded suppliers of EDMS / ECM systems in the Russian market are: Business logic; DocVision; EOS; Directrum; 1C and others. According to the analytical review of the TAdviser company, the market of electronic document management systems as of 2013. showed a surge in demand and grew by 20% in the total amount, reaching 30.72 billion rubles. As of 2017, in percentage terms, it will grow by 1.7%. The data for the statistical analysis of the cost of implementing electronic document management systems were provided by the leading integrators: 1C, Business Logic, Krok. The largest projects for the introduction of electronic document management systems in the public sector are presented in Table 5. The number of automated workstations (AWS) during the implementation of an electronic document management system is important for assessing the scale of the project. shows the coverage of the number of users in the system. Table 8 shows the regions of the Russian Federation in decreasing order of the number of users, since the number of AWPs makes it possible to assess the significance and scale of the implementation of projects of electronic document management systems in the public sector.

Table 8

Largest implementation projects SED in the public sector

The geography of implementation of EDMS / ESM-systems projects covers by relevance: Moscow, St. Petersburg, Yekaterinburg, Samara, Novosibirsk, by districts - Central Federal District, Siberian, North-West, Privolzhsky, Uralsky, Far Eastern, South, North Caucasian, Crimean ...

A modern EDMS is, first of all, new functions, new processes, new consumers. An example of specialized processes based on the Docsvision system is presented in Table 9.

Specialized processes for various sectors of the economy

Table 9

Specialized processes	branch
Control of the course of execution of programs, control of the course	state
projects, registration of citizens' appeals, etc.	control
Power of attorney management, claim handling,	state
meeting management, etc.	control
Management of invoices and delivery notes
Power connection process control	energetics
Managing Custodian Accounts of Users
Management of the personal profile of users, the process of currency control, the process of issuing a loan	banking
Management of design documentation, the process of forming a project plan, preparation of estimates	building

New classes of tasks for electronic document management systems are presented in Table 7 for new classes of users.

New classes of EDMS tasks

Table 10

New classes of users have the ability to analyze documentation, have access to the electronic document management system, while using modern access methods: from reviewing diverse documentation on portals to individual viewing of documents on-line communication. The new classes of users include: clerks, Top-management, process owners, counterparties, analysts, working groups, final executors. Methods for the implementation of a full-fledged modern document flow are reduced to the coverage of new demanded functions, new classes of users and the solution of new classes of problems of the electronic document flow system.

What does the Russian expert community think about the development of the domestic ECM / EDMS market? What are the main results of the past year and what can be expected in the coming year?

According to the IDC classification, most domestic EDMS belongs to the class of systems focused on business processes (often with workflow controls). In various sources it is noted that in most domestic EDMS the following functions are implemented:

Document processing / storage;
Workflow management (transfer of documents between performers);
Control over the execution of documents;
Document search by attributes and full-text search;
Working with related documents;
Regulation of access rights;
Writing off documents;
Integration with external systems Email and etc.

The main advantage of domestic EDMS is a certain account of the Russian specifics and traditions of working with documents (originally incorporated into their business logic).

It should be noted that some domestic EDMS are created in the Lotus Domino / Notes environment (for various objective and subjective reasons, which has become quite widespread in Russia): BOSS-Referent (IT Co.), the Cinderella product family and DIS-Assistant (Moscow Development Institute) , CompanyMedia and OfficemMedia (InterTrust), N. System (Center Computer Technology), Office work (KSK), etc.

Since the development of EDMS in Russia goes in general, in the direction of expanding the functionality described by the ECM concept, it would be logical to look at this process from the perspective of the ECM classification. Most of the Russian customers began their acquaintance with the world of ECM technologies with office automation, the range of tasks of which can be attributed to the category of Records Management. But now the market is growing largely due to the areas of Document Management and Business Process Management (BPM). Customers set tasks in a complex manner, operate on larger-scale concepts than incoming / outgoing documents. An increase in the range of processed documents requires a sharp increase in the use of in-line scanning and document recognition methods, the use of technologies such as bar-coding.

All this, for example, can be clearly seen from the fact that organizations are showing a growing interest in the financial archive. Accounts, invoices, payment documents lie outside the limits of classical office work, but solving this problem will allow achieving positive results not only for the accounting department, but also for the supply department, financial, legal departments, and management.

There are other examples: automation of project workflow, contract management, reconciliation of invoices for payment, claims management, automation of personnel processes. Many now understand that an enterprise ECM system can be used to manage the results of intellectual activity and manage activities. There was also an increase in the interest of customers in the automation of non-standard or organization-specific business processes. For example, for banks, this is customer file management. A long-term trend can be called the interest in the automation of non-document-oriented operations, for example, calls to the support service, business requests, etc. In 2012, there was an increase in interest in ECM solutions from large customers: if previously companies related to medium-sized businesses prevailed , then now representatives of large business are realizing the need for automation.

At the same time, not all experts share the opinion that the transition to electronic document management, even within organizations, has already been completed, at least in general terms. Director of corporate projects of ABBYY Russia Dmitry Shushkin says that the process of transition to paperless workflow is proceeding confidently, but still not at all as fast as one would like it to be and could be expected: “Gradually, organizations will, where possible, automate their activities using electronic documents. However, in the next five years, the volume of paperwork in Russia is unlikely to decrease. Business continues to grow, the number of companies (including small and medium-sized ones) is increasing and, as a result, the volume of paper documents they produce is growing ”.

In 2013, ECM systems continue to go beyond office work. New tasks are set, the functionality of existing systems will be expanded due to new modules. The setting of new tasks leads to an expansion of the range of users of ECM systems. Moreover, the number of users can include partners and clients of the company. Legally significant electronic document flow between companies is gaining momentum. Along with standard documents such as invoices, waybills, acts, companies will actively exchange arbitrary legally significant electronic documents - letters, contracts, etc.

Many of you have been using the EDMS in your work for a long time, someone is in the process of implementation, but there are those who are still looking closely. Still knowledge about modern systems document management and company information will be useful to both novices and experienced users. EDS selection criteria

It is no secret that well-designed and optimized business processes are the key to the success of a company. One of the most important and resource-intensive processes is the management documentation process. First of all, these are time costs (coordination, approval, signing, control of execution), labor (the need to have a specialist responsible for document flow in the staff), not to mention the costs of expendable materials and office equipment. The EDMS is called upon to optimize this process, which means to significantly reduce the costs of its provision.

Despite difficult economic conditions, EDMS on the market information technologies remain among the most demanded systems, as they allow:

improve the efficiency of company management by providing the management with all the necessary information for making decisions;
optimize the work of employees with documents;
preserve critical information and intangible assets of the company (information that can be lost as a result of layoffs or layoffs of employees), that is, to ensure the continuity of business or business processes.

Naturally, information about the usefulness of modern technology for clerical professionals is not new. If you are reading these lines, then this topic is close to you. Perhaps many of you have been using the EDMS in your work for a long time, someone is in the process of implementation, but there are those who are still looking closely.

Nevertheless, knowledge about modern document and information management systems of the company will be useful to both beginners and experienced users.

The market is actively developing, there are many products, business solutions, additional options designed to solve a variety of tasks. And even if your company already has a solution for office automation and teamwork employees, you are probably now thinking about how to optimize it.

It is important to understand that the electronic document management systems implemented in a company are not a frozen subject, but a living organism that requires significant attention, control, and development. If the system is not developed in a timely manner, then very soon it will become outdated and no longer used by employees.

DOW service - customer EDMS

Perhaps now you are asking the question: "Why should we - clerks - understand the EDMS market, if there are" IT specialists "and it is their bread to choose programs?".

It is naive to believe that IT specialists will solve this problem for you! Most of the documents today are created, processed and stored in in electronic format... Employees agree on many documents using ICQ, Skype, e-mail. In addition, documents are created and saved in various formats. And it is the job of the clerks to manage this information.

I know of many cases when clerks actually became developers of electronic document management systems, prescribing the requirements for the system "from scratch". From this began their journey through the agony and long processes of development, refinement, and implementation of the system.

At first, they acted as business analysts - describing all the workflow processes. Then in the role of testers, accepting the results. Well, and then in the role of teachers, teaching employees of their organization to work with the system. Naturally, all these processes are very long and they take a significant amount of time - in best case several months, at worst - years. Later they confessed to me that if they could have taken part earlier in the selection process, they would have saved themselves a lot of time and effort, and decent money for their company! But the most important thing is that they would have organized joint work in the system long ago - their own and the company's employees.

Developers of custom solutions in most cases focus on user requirements. Only they do not take into account that users often do not know what requirements to present and what methods of implementation of their tasks exist.

Acquaintance with the products on the market, understanding the principles of their operation gives an advantage when choosing and, ultimately, allows you to choose the most effective solution and save your energy, nerves and company money.

Which solution to choose?

So, you decided to understand the situation on the EDMS market and find a suitable system for solving your problems. You open the Internet, and there ...

And there are so many names, descriptions, charts of analytical companies, various comparisons that you can simply drown in this sea of information. Here are just some figures on the number of products on the Russian market.

As of February 2010, the catalog of electronic document management systems on the TAdviser website contained about 179 items, the list of the Docflow catalog includes 170 products, there are also various independent portals about document management systems, where the list of solutions includes 45 items. DSS Consulting identifies solutions from about 15-20 companies that have multiple and successful implementation projects over several periods.

As you can see, the Russian market offers a variety of solutions related to the class of electronic document management systems.

Systems can be called differently: "office automation system", "electronic office", "system operational management company "," content management system "," ECM-system ", etc.

It would seem, what is the difference? After all, all systems do almost the same thing - they provide management of electronic documents. And the workflow is a fairly formalized sphere and all solutions for its automation should be very similar to each other.

However, the market for software products is very diverse - there are expensive systems and economy-class solutions, there are highly specialized systems and designers that allow you to implement any client's ideas. All this market diversity stems from the fact that the same functional requirements are implemented in different ways, on different platforms, using different technologies.

At present, the market has reached a certain stage of maturity, its leaders have appeared among the EDMS, new solutions continue to appear, which indicates that the process of systems development continues. Unlike the accounting software market, where 1C is undoubtedly the leader, the EDMS market is not so polarized, the buyer has an extremely wide choice: from the world's leading manufacturers to custom-made developments that take into account the specifics of a particular customer. It's hard to figure it out, isn't it?

The problem of choosing an EDMS

The abundance of offerings on the office software market creates a choice problem. But due to the lack of objective criteria and generally accepted methods for assessing the quality of the proposed EDMS and their compliance with the real needs of the organization, there is a risk of acquiring the "wrong" system: too weak or, on the contrary, redundant for solving specific problems. The risk can be exacerbated during the implementation phase, since even good system can be configured so that the work in it will not be effective.

As a result, most organizations choose software solutions in the field of electronic document management at their own peril and risk, guided by their own criteria, intuition, or trusting the promises of developers and specialists implementing the system.

Most often, the reason for failure is not so much the quality of the software solution, but rather its wrong choice and mistakes made during implementation due to the lack of well-formulated requirements for the EDMS.

In late 2008 - early 2009 DSS Consulting conducted a study among the companies - EDMS users who implemented EDMS in 2008. To the question: "How do companies choose EDMS?" the most popular answers were:

selected by recommendations;
analyzed information on the Internet;
chose the first available solution;
the solution was "lowered from above".

The experience of many companies shows that the consequences of an unsuccessful choice of EDMS are not only material, temporary, organizational losses, but also, most importantly, the organization's failure to achieve its goals and lag in development.

Consequently, there is a real need for information that would allow: based on the analysis of the system of documentation of management and business processes of the organization, to formulate requirements for the EDMS, on the basis of objective criteria for evaluating and comparing the EDMS on the market, to choose a suitable product and ensure its effective use ...

EDS selection criteria

Before embarking on a fairly extensive topic to review the current situation in the Russian and international markets information solutions of this class, as well as the analysis of specific solutions, we will focus on the main criteria that need to be paid attention to regardless of the class of the software product and the occupied market share.

The organization's EDMS should solve a wide range of tasks and at the same time be convenient and flexible in customization so that it can be supported by the customer. Of course, you can take an ECM platform and get a highly customizable solution that takes into account all business processes of the company, but the implementation of such systems, as a rule, takes from several months to a year or more and requires considerable financial costs. However, you always want the implementation time to be minimal, and staff training fast and preferably without interruption from production activities.

Most often, the choice of EDMS is made based on the following criteria:

the cost of EDMS licenses and other necessary components (hardware, DBMS);
cost of implementation and support of EDMS;
the possibility of expanding the system through additional modules and integration with other products;
Information Security;
platform and technology used;
reputation of the developer and supplier (organization implementing the system);
functional completeness.

Consider the meaning of the above criteria.

The cost of licenses has always been one of the main criteria when choosing a system. EDMS customers have known for a long time that a cheap product is not always good.

The system must be accessible so that the customer can make some system settings himself, for example, independently connect and configure dictionaries, reference books, standard routes for documents, etc., without having to resort to the services of developers or system integrators. The cost of operating the system will be lower.

The system should be a solution that provides for its further expansion by adding new modules and capabilities.

The range of possibilities, extended by additional modules, can include both integration with certain applications and the expansion of the functionality of the system.

When choosing a system, special attention is paid to its information security, how the principles of protecting confidential data are implemented, how the access control system is organized, whether the system supports the use of electronic signature and encryption.

When choosing a system, as a rule, it is taken into account what platform it is built on and what technologies are used. And here the priority is rather not novelty, but stability and reliability. The used database management system (DBMS) and development tools play an important role in the choice.

If the organization already has corporate standard on the DBMS, then it is more logical if the EDMS will follow it. It is undesirable to expand the list of supported DBMS unless absolutely necessary. The same is true for development tools. The more famous and widespread they are, the more specialists who own them and will be able to develop additional components for the EDMS and so less risk failure of the project due to the lack of such specialists.

When choosing an EDMS developer, as a rule, factors such as the period of work in the EDMS market, reputation among users and competitors, quality technical support, the frequency with which system updates are released. It is equally important to choose a reliable company - an EDMS supplier, if the developer company does not work directly with customers.

At the stage of selection, it is necessary to evaluate in detail the experience of successful projects and implementations, the level of qualifications of personnel. It is on the supplier firm that the possibility of finalizing the information system within a reasonable time frame (with acceptable price conditions) depends on the specifics of the enterprise.

Perhaps the most important criterion is the completeness of the system. As good as the system is in all other respects, its main task is to ensure the fulfillment of electronic document management functions.

Until now, customers have rarely used a systematic approach to assessing the functional completeness of the EDMS, relying on their subjective opinion based on the study of marketing materials or, at best, on a cursory acquaintance with the product at an experienced stand. This is not enough for the successful practical use of the EDMS.

Do right choice without conducting a comprehensive assessment and comparison of systems, primarily in terms of functional parameters, without taking into account strategic goals and current tasks customer is almost impossible.

A preliminary analysis of the market can help in solving this problem: initial acquaintance with its main participants, products on the market, key technologies and systematization according to the main parameters.

Information and analytical center TAdviser has published the traditional annual report on the market of electronic document management systems (EDMS) and content management (ECM). This time it covers projects started and completed in 2016 and 2017.

Assessment of the Russian EDMS market in monetary terms

According to TAdviser, in 2016 the volume of the domestic market of EDMS / ECM systems amounted to about 41.6 billion rubles... The market has grown over the year on 10%... The same dynamics ( 10% ) experts expect the results of 2017 as well.

The maximum profit from sales, implementation and maintenance of electronic document management systems in 2016 was received by the 1C franchisee network. The aggregate income of the vendor and partners was 2.75 billion rubles... Wherein more than 2 billion rubles 1C and its franchisees earned money on the services of implementation and maintenance of EDMS, while the sale of licenses attracted all 650.5 million rubles... However, the results of the affiliate network were presented outside the rating, since this is not one, but a huge number of market players.

The first line of the official ranking was taken by the company "Business Logic" with annual revenue 1.86 billion rubles, the second - "Croc" with 1.38 billion rubles, third TerraLink with 964 million rubles... Our partner EOS for the sale, implementation and maintenance of the EDMS "DELO" and EOS for SharePoint in 2016 earned 793.5 million rubles and secured the 4th place in the overall table.

The rating compilers note that the majority of the EDMS / ECM rating participants showed positive revenue dynamics in 2016. Only 2 out of 16 companies worsened their financial indicators- and these are integrators, not vendors. All EDMS developers remained in the black.

EDMS rating by number of projects

By the number of projects started and completed in 2016, Directum ( 739 ). Our partners EOS ( 593 public projects for the year) and 1C ( 178 projects) occupy the 2nd and 4th lines, respectively.

Sectoral distribution of projects

TAdviser did not display statistics on the distribution of EDMS projects by industry this year. However, the international research company IDC did it for him. According to her calculations, in 2016 Russian enterprises of the industrial, state and financial sectors invested most of all in ECM. But they approached the problem differently. Industrialists with the largest market share ( 25% ) focused on the automation of internal workflow: expanding the functionality of the EDMS in terms of project management, automating typical enterprise scenarios and integrating EDMS with transactional systems (, CPM, BI). Occupying 23% market, the public sector in 2016 mainly solved the problems of developing MEDO and connecting new participants to interdepartmental cooperation. Financial institutions with a share 16% focused on automating external document flow: creating customer electronic dossiers, mobile applications, automation of the process of issuing loans.

Key drivers of the EDMS market growth

The EDMS / ECM market in Russia is growing annually on 10%... This is facilitated by a number of factors:

Difficult economic situation... The protracted crisis has forced enterprises to think more seriously about reducing investment and tightening financial control. Many, due to the tense economic situation, first thought about evaluating and optimizing their business processes. And we found an effective solution - EDMS / ECM systems.

Import substitution process... In 2016, the Government of the Russian Federation issued Order No. 1588-r, obliging federal bodies executive power and state extra-budgetary funds to switch to the Russian software... Since then, manufacturers domestic systems electronic document management are seeing a steady demand for their solutions. It is possible that, following state organizations and government bodies, large industry companies will be obliged to switch to domestic platforms from state participation... And this is the main segment of customers for EDMS and ECM systems. However, as in the current situation, the transition will not be abrupt. Replacing large-scale information systems is always associated with high costs and risks, so the modernization should be smooth. You can start by upgrading your database and moving to open source software, such as switching to PostgreSQL.

Course on digital economy ... The state systematically launches electronic services("Gosuslugi", "Tax.ru"), commercial companies, etc. Transfer of business processes to an electronic environment is an effective way to reduce the cost of goods and services, optimize labor, time and financial costs.
Rapid development of new technologies... With the development of new tools for processing and storing data (blockchain, big data, artificial intelligence), electronic document management systems are also evolving. Their functionality is expanding, new tools for standardization, visualization and information analysis (BI) appear. EDMS are increasingly used as corporate data warehouses.
The need for automation YuZEDO... In 2016–2017, in organizations of various sizes and industries, there was an urgent need to automate legally significant document flow (YuZEDO). Moreover, we are talking not only about the use of a qualified electronic signature and online exchange of certified documents, but also about the needs at the level of full-fledged integration mechanisms that allow minimizing manual operations and ensuring the continuity of end-to-end processes.
Total mobilization... Currently, not only managers, but also ordinary performers need access to work programs from mobile devices. Possibility to connect to corporate EDMS from a personal phone or tablet allows an employee to quickly learn about new tasks and complete them more quickly. The total transition of corporate communications to a mobile environment has led to the emergence of an entire industry serving mobile for business. It includes content-providing, services for the development of corporate data protection tools, design and creation of mobile applications.
Distribution of cloud services... Cloud EDMS technologies are actively used at the state level. It is possible to apply for a change of a driver's license or passport, pay taxes, get housing and communal services certificates today in the digital environment - through the websites of public services. As for the commercial sphere, for small and medium-sized businesses, the ECM platform must certainly be cloud-based. It is economically unprofitable for organizations of the SMB segment to buy a boxed version of the EDMS. The use of cloud-based content management systems is very convenient for large enterprises... Such ECMs are not limited in terms of scalability, are centralized, and provide ubiquitous access to employees from any type of device 24/7.
Increased viral attacks... The recent wave of virus attacks provoked a surge of interest in EDMS as a centralized storage system for corporate information.

Forecasts for the near future

Experts associate further growth of the market with the development of YuZEDO, the financial archive and the improvement of mechanisms for integrating the EDMS with other information systems of the enterprise. Today EDMS is seamlessly integrated with analytical services and accounting programs. In the near future, electronic document management systems will integrate even more closely into the IT landscape of organizations. Experts even allow the release of converged solutions for complex work with all types of data and content of the company.

Chatbots and artificial intelligence mechanisms will become more widespread in electronic document management systems. From a document registration service, the EDMS will turn into a multifunctional system for documenting all business activities of an enterprise, an information dispatch center, taking into account the data of a variety of information systems. Plus, EDMS will become the main provider of data for deep comprehensive analytics in BI systems.

Constraints

Experts name among the main barriers to the development of the EDMS market:

Restrictions legislative framework ... Electronic document flow is still used not as the main one, but as a duplicate paper one.
Insufficient unification of EDMS, lack of a single standard and regulations... For example, employees industrial enterprises work not only with standard reports, but also with specialized engineering documentation (drawings from AutoCAD). The absence of such documents in standard forms prevents many from implementing the EDMS.

Experience of implementation of EDMS "SoftExpert"

Market of electronic document management systems

Currently, in the domestic IT industry, one of the most dynamic areas is the market of electronic document management systems (EDMS).

With the overall dynamics of the IT market 6% (according to IDC) in 2013, its growth was about 23%, which, in addition, exceeds twice the global indicators of this segment, as well as the growth rate of the software market (15%). archive document flow electronic program

According to the Deputy Head of the Center analytical systems and the developments of Denis Vladimirovich Morozov, the reason for this state of affairs is associated with the implementation of large-scale informatization programs in the public sector and the active construction of electronic government.

It is the electronic document flow that is, in fact, the circulatory system of a state or commercial enterprise.

The volume of the EDMS market in Russia, by different estimates, is about 26 billion rubles, of which about 75% falls on implementation services and about 25% - directly on the sale of licenses.

In the structure of the market, most of the sales are accounted for by large enterprises (about 45-50%). The public sector almost completely occupies the other half of the market (about 40-45%), leaving SMB no more than 10-15%.

Competition in the EDMS market is rather tight today. At the same time, more than 60% of the market is controlled by five companies: EMC, Cognitive Technologies, 1C, Directum and Microsoft (according to IDC data for 2013) in terms of turnover. At the same time, it is known that EMC and Microsoft are represented on the EDMS market by replicated solutions of partner companies.

Among the research participants, we selected EDMS that are actively developing and have proven themselves in the user environment: 1C: Document Management, CompanyMedia from InterTrust, DocsVision, SharePoint and Delo from EOS, Directum, Tezis from a Russian developer Holemont and E1 EVFRAT software from Cognitive Technologies.

It is worth noting that, in addition to the products participating in the review, several dozen more systems are presented on the EDMS market, most of which have not received large-scale distribution.

Market leaders' products have an approximately equal set of key functions (registration of documents, control life cycle, routing, reporting, etc.).

Therefore, it makes no practical sense to compare systems according to these criteria.

On the other hand, when choosing a system, opportunities that are among the market trends and are an extremely necessary addition to the EDMS functionality are of increased interest (for a number of developers, along with the basic capabilities, they are included in the basic functionality) when working with documents in organizations of different levels. These include services for maintaining contracts, web-client, work management, integration with 1C, maintaining customer base and an archive of documents, input and recognition of documents (OCR), as well as citizens' appeals.

Looking ahead, we can say that in the near future such innovations as the possibilities of gamification and socialization of solutions can easily enter this list.

It's kind of new stage development of an EDMS, which allows the presentation of information in a playful form, as well as communication between users of the system according to the principles of organization, close to social networks.

One of the defining criteria for choosing an EDMS buyer was and remains the price of the product.

For the greatest presentation price proposals We selected two comparative cuts for the research participants in terms of the maximum configuration (based on the sale of a license for 200 users) and the minimum configuration (based on the sale of a license for 10 users).

In preparing the study, information from open sources was used (the Internet, information sites of the considered software products and development companies, demo versions of the EDMS).

Thus, among the functional criteria of the study was the presence of options in the EDMS:

- web client,
- maintaining contracts,
- work management,
- integration with 1C,
- maintaining a client base,
- document archive (automatic import of documents),
- document recognition (OCR),
- citizens' appeals.

Comparison results functionality EDMS according to the specified criteria are presented in the table below.

Scoring according to these criteria was carried out according to a three-point system:

2 points - if the function is present in software product and is included in the basic configuration of the system declared by the developer (there is no need to purchase it additionally);
1 point - the function is declared by the developer, but is not included in the basic package (you must purchase it additionally);
0 points - the function is not declared.

Table of results comparing the functionality of the EDMS according to the criteria: "Availability of a web client", "Maintenance of contracts", "Work management", "Integration with 1C", "Maintaining a client base", "Archive of documents (automatic import of documents)", "Recognition documents (OCR) "," Citizens' Appeals "

Below are the results of comparing the cost of EDMS in their declared minimum configuration. The minimum set should be understood as the minimum available set of system functionality, including the possibilities considered in the study. The calculation uses the prices declared by the developers for user licenses, which allow using all the minimum functionality of the system.

To assess the EDMS according to this criterion, the system cost scale was divided into seven equal intervals with a distance of 20,200 rubles (the difference between the highest and the lowest EDMS cost divided by the number of intervals), within which it was considered that the study participants had the same cost and received the same points ...

In this case, the minimum score (1) was set by the EDMS with the highest price, and the maximum score (in this case 7) - with the lowest.

Comparison table of the EDMS according to the criterion "The cost of the system in the minimum configuration"

Below are the results of comparison of the EDMS according to the criterion "The cost of the system in the maximum configuration".

As in the case of assessing the EDMS according to the criterion of the cost of the minimum configuration, the scale was divided into seven equal intervals with a distance of 141,298.6 rubles (the difference between the highest and the lowest EDMS cost divided by the number of intervals), within which it was assumed that the study participants had equal value and received the same points. At the same time, the minimum score (1) was set for the EDMS with the highest price in this configuration, and the maximum score (in this case, 7) - with the lowest.

Comparison table of the EDMS according to the criterion "The cost of the system in the maximum configuration"

Then the criteria were ranked according to their level of significance for a potential user. The ranking was based on the data sociological survey 7563 representatives of the IT service of medium and large enterprises in Moscow and 21 cities from the constituent entities of the Russian Federation. The most important criterion for the respondents was the price criterion of the EDMS in the maximum configuration. He was given the highest score of -1. Other criteria received values in the range from 0 to 1 in proportion to their level of significance for users.

Criteria significance coefficient table

The final score of each SED was calculated as the sum of the marks obtained for each criterion, multiplied by the weight of each criterion. A summary table of the study results is shown below.

Thus, the winner of our rating was the E1 EVFRAT system of Cognitive Technologies. The system has the most complete functionality at the lowest cost. The absence of additionally purchased modules makes the system attractive to customers of different status and rank. The second place is taken by the EDMS DocsVision. Despite the need to purchase the necessary functionality with the help of plug-ins, the price of the basic configuration of the system remains quite favorable, although it is inferior to the E1 EDMS EVFRAT.

And, finally, the third place in the ranking was taken by the Thesis system. EDMS is more suitable for small and medium-sized businesses - with a small number of licenses, the basic functionality declared by the developer is quite sufficient for work. However, the system starts to lose noticeably with an increase in the number of user licenses.