14 main directions of development of the world SED market. World market of electronic document management systems. Technological changes in the industry

What does the Russian expert community think about the development of the domestic ECM / EDMS market? What are the main results of the past year and what can be expected in the coming year?

According to the IDC classification, the majority of domestic EDMS belongs to the class of systems focused on business processes (often with workflow control elements). In various sources it is noted that in most domestic EDMS the following functions are implemented:

Document processing / storage;
Workflow management (transfer of documents between performers);
Control over the execution of documents;
Search documents by attributes and full-text search;
Working with related documents;
Regulation of access rights;
Writing off documents;
Integration with external systems Email and etc.

The main advantage of domestic EDMS is a certain account of the Russian specifics and traditions of working with documents (originally incorporated into their business logic).

It should be noted that some domestic EDMS are created in the Lotus Domino / Notes environment (for various objective and subjective reasons, which has become quite widespread in Russia): BOSS-Referent (IT Co.), the Cinderella product family and DIS-Assistant (Moscow Development Institute) , CompanyMedia and OfficemMedia (InterTrust), N. System (Center Computer Technology), Office work (KSK), etc.

Since the development of EDMS in Russia goes in general, in the direction of expanding the functionality described by the ECM concept, it would be logical to look at this process from the perspective of the ECM classification. Most of the Russian customers began their acquaintance with the world of ECM technologies with office automation, the range of tasks of which can be attributed to the category of Records Management. But now the market is growing largely due to the areas of Document Management and Business Process Management (BPM). Customers set tasks in a complex manner, operate on larger-scale concepts than incoming / outgoing documents. An increase in the range of processed documents requires a sharp increase in the use of in-line scanning and document recognition methods, the use of technologies such as bar-coding.

All this, for example, can be clearly seen from the fact that organizations are showing a growing interest in the financial archive. Accounts, invoices, payment documents lie outside the limits of classical office work, but solving this problem will allow achieving positive results not only for the accounting department, but also for the supply department, financial, legal departments, and management.

There are other examples: automation of project workflow, contract management, reconciliation of invoices, claims management, automation of personnel processes. Many now understand that an enterprise ECM system can be used to manage the results of intellectual activity and manage activities. There was also an increase in the interest of customers in the automation of non-standard or organization-specific business processes. For example, for banks, this is customer file management. A long-term trend can be called the interest in the automation of non-document-oriented operations, for example, calls to the support service, business requests, etc. In 2012, there was an increase in interest in ECM solutions from large customers: if previously companies related to medium-sized businesses prevailed , then now representatives of large business are realizing the need for automation.

At the same time, not all experts share the opinion that the transition to electronic document management, even within organizations, has already been completed at least general outline... Dmitry Shushkin, Director of Corporate Projects at ABBYY Russia, says that the process of transition to paperless workflow is proceeding confidently, but still not at all as fast as we would like and could be expected: “Gradually, organizations will be where it is possible , automate your activities using electronic documents. However, in the next five years, the volume of paperwork in Russia is unlikely to decrease. Business continues to grow, the number of companies (including small and medium-sized ones) is increasing and, as a result, the volume of paper documents they produce is growing ”.

In 2013, ECM systems continue to go beyond office work. New tasks are set, the functionality of existing systems will be expanded due to new modules. The setting of new tasks leads to an increase in the circle of users of ECM systems. Moreover, the number of users can include partners and clients of the company. Legally significant electronic document flow between companies is gaining momentum. Along with standard documents such as invoices, waybills, acts, companies will actively exchange arbitrary legally significant electronic documents - letters, contracts, etc.

September 15, 2015 14:04

QuestionsPCWeek answers Konstantin Istomin, executive director of the companyDIRECTUM. Questions were asked as part of the PC Week / RE 20th Anniversary Survey.

When the EDMS / ECM systems segment began to form in Russia, what are the key points and stages in its development?

The beginning of the formation of the segment can be called 1995, when the first circulation systems focused on office work became noticeable. The Euphrates and Delo are examples of such systems. The Russian tradition of vertical document circulation, in which a document, before getting to the contractor, must go through the manual, determined the features of the first automation systems. The main tasks of automation were registration and control of execution of documents, preparation of reports. The work in such systems was based on registration cards. It is too early to talk about enterprise content management at this stage, but this is how the very beginning of the segment's development was indicated.

At the next stage, which lasted from about 1997 to 2000, electronic archives of documents appeared on the Russian market. One of the representatives is the DOCS Open system. This direction did not receive much development in Russia then, again due to the specific tradition of office work and document management.

Around the same period, the first workflow systems appeared, they were aimed purely at automating interaction and worked in isolation from document management processes. An example is the Russian OPTIMA WorkFlow system and the Western Staffware.

Complex systems appeared in 2002-2003. They combined the workflow mechanisms and the possibilities of organizing electronic archives of documents. It is at this stage that we can talk about the emergence of full-fledged systems electronic document management, which made it possible to work, including with the content of documents. A technological milestone at this time was the creation of our own development platforms based on the capabilities of the Microsoft SQL Server and / or Oracle DBMS. A good illustration of that period was the DOCFLOW 2004 exhibition and conference. At that time, the event was more like an exhibition: the participants gathered to see Jukeboxes widespread abroad, powerful industrial scanners ... After a couple of years, the conference became more businesslike; practical interest in using solutions is noticeable. Docsvision and DIRECTUM became prominent representatives of complex Russian systems, the beginning active promotion in Russia, the Western system Documentum. In addition, a separate branch was actively developed domestic systems based on Lotus Notes.

2006 can be called the year of the formation of modern ECM systems that combined the functionality of document management and interaction. At the same time, the research company Gartner formulated the criteria that ECM systems must meet. The new versions of Russian complex systems also reflect the new ECM concept. Also during this period, various business solutions began to be actively developed, designed to close a variety of tasks of companies on the basis of one ECM platform.

From 2011 to the present, in ECM, as in the entire IT field, there has been a clear tendency to focus on the user: systems are becoming more user-friendly, emphasis is placed on creating intuitive interfaces. Everywhere developed mobile solutions, which in recent years have become no longer a trend, but necessary condition the existence of modern ECM systems. The trend of development of cloud products is developing, the market signals the readiness of customers for SaaS solutions and in the field of workflow. Although here Russia lags behind Western markets in sensations for 2-3 years.

How did this segment of the IT market survive the crises of 1998 and 2008?

In 1998, the Russian EDMS / ECM market as such did not yet exist (it was very small). The main characteristic of the crisis can be called the refusal of users from Western systems - the default affected with all its consequences.

In 2008, there was an active growth of the EDMS / ESM segment, a great interest of customers. Therefore, with the general economic downturn in the IT industry, this segment has suffered the least. Sales decreased, but there were no serious shocks, recovery took about a year.

How is the situation different from that observed during the crises of 1998 and 2008? What are the prospects for this market segment for the near future?

The present situation is similar to the 2008 crisis with “usual” crisis manifestations. There is a general decline in business activity, sales dynamics have decreased.

In general, the current situation differs markedly from 2008.

First, the current crisis seems to be protracted, because the fundamental reasons for Russia - oil prices and sanctions - are unlikely to change quickly, recovery will take 2-3 years.

Secondly, today the ECM market has reached its maturity: customers know what they need from systems, quite clear requirements are put forward for solutions. In general, the approach to the issue of automation has changed: efficiency has become a tangible indicator. And if the customer sees "in numbers" the benefits of implementing an ECM system, he makes a fully conscious, well-considered decision.

As before, large companies have a real need for automation, for which economies of scale allow better assessing the benefits of implementing ECM solutions. The main stimulators of the market are representatives of the oil and gas industry, the defense industry and state corporations, as well as export-oriented enterprises.

The active position of the state in relation to the IT sector is also supported: the barriers to the use of electronic documents have been significantly reduced, the trend of import substitution against the background of the rising dollar exchange rate and Western sanctions increases the chances of domestic developers.

In the future, further growth of the EDMS / ECM market is expected to be much larger than the IT market as a whole, while the growth rate during the crisis period will depend on the state of the economy. Mainly, the growth trend will continue in large enterprises, medium-sized companies will give preference to lighter, ready-made, inexpensive solutions. In this part, cloud technologies look beneficial. A bigger decline is expected in government bodies due to strong budget cuts. The intercorporate document flow market, which is a bit apart from ECM, but has a bearing on it, is now in its early stages of development and is expected to grow rapidly, which creates new opportunities.

Market of electronic document management systems

Currently, in the domestic IT industry, one of the most dynamic areas is the market of electronic document management systems (EDMS).

With the overall dynamics of the IT market 6% (according to IDC) in 2013, its growth was about 23%, which, in addition, exceeds twice the global indicators of this segment, as well as the growth rate of the software market (15%). archive document flow electronic program

According to Denis Vladimirovich Morozov, Deputy Head of the Center for Analytical Systems and Development, the reason for this state of affairs is associated with the implementation of large-scale informatization programs in the public sector and the active construction of electronic government.

It is the electronic document flow that is, in fact, the circulatory system of a state or commercial enterprise.

The volume of the EDMS market in Russia, according to various estimates, is about 26 billion rubles, of which about 75% falls on implementation services and about 25% - directly on the sale of licenses.

In the structure of the market, most of the sales are accounted for by large enterprises (about 45-50%). The public sector almost completely occupies the other half of the market (about 40-45%), leaving SMB no more than 10-15%.

Competition in the EDMS market is rather tight today. At the same time, more than 60% of the market is controlled by five companies: EMC, Cognitive Technologies, 1C, Directum and Microsoft (according to IDC data for 2013) in terms of turnover. At the same time, it is known that EMC and Microsoft are represented on the EDMS market by replicated solutions of partner companies.

Among the research participants, we selected EDMS that are actively developing and have proven themselves in the user environment: 1C: Document Management, CompanyMedia from InterTrust, DocsVision, SharePoint and Delo from EOS, Directum, Tezis from a Russian developer Holemont and E1 EVFRAT software from Cognitive Technologies.

It is worth noting that, in addition to the products participating in the review, several dozen more systems are presented on the EDMS market, most of which have not received large-scale distribution.

Market leaders' products have a roughly equal set key functions(document registration, life cycle control, routing, reporting, etc.).

Therefore, it makes no practical sense to compare systems according to these criteria.

On the other hand, when choosing a system, opportunities that are among the market trends and are an extremely necessary addition to the EDMS functionality are of increased interest (for a number of developers, they, along with the main capabilities, are included in the basic functionality) when working with documents in organizations of different levels. These include services for maintaining contracts, web-client, work management, integration with 1C, maintaining customer base and archive of documents, input and recognition of documents (OCR), as well as citizens' appeals.

Looking ahead, we can say that in the near future such innovations as the possibilities of gamification and socialization of solutions can easily enter this list.

It's kind of new stage development of the EDMS, which allows the presentation of information in a playful form, as well as communication between users of the system according to the principles of organization, close to social networks.

One of the defining criteria for choosing an EDMS buyer was and remains the price of the product.

For the best presentation of the price proposals of the research participants, we chose two comparative sections for the maximum configuration (based on the sale of a license for 200 users) and the minimum configuration (based on the sale of a license for 10 users).

In preparing the study, information from open sources was used (Internet, information sites of the considered software products and development companies, demo versions of the EDMS).

Thus, the presence of options in the EDMS was included among the functional criteria of the study:

- web client,
- maintaining contracts,
- work management,
- integration with 1C,
- maintaining a client base,
- archive of documents (automatic import of documents),
- document recognition (OCR),
- citizens' appeals.

Comparison results functionality EDMS according to the specified criteria are presented in the table below.

Scoring according to these criteria was carried out according to a three-point system:

2 points - if the function is present in the software product and is included in the basic system configuration declared by the developer (there is no need to purchase it additionally);
1 point - the function is declared by the developer, but is not included in the basic package (you need to purchase it additionally);
0 points - the function is not declared.

Table of results comparing the functionality of the EDMS according to the criteria: "Availability of a web client", "Maintenance of contracts", "Work management", "Integration with 1C", "Maintaining a client base", "Archive of documents (automatic import of documents)", "Recognition documents (OCR) "," Citizens' Appeals "

Below are the results of comparing the cost of EDMS in their declared minimum configuration. The minimum set should be understood as the minimum available set of system functionality, including the possibilities considered in the study. The calculation uses the prices declared by the developers for user licenses, which allow using all the minimum functionality of the system.

To assess the EDMS according to this criterion, the system cost scale was divided into seven equal intervals with a distance of 20,200 rubles (the difference between the highest and the lowest EDMS cost, divided by the number of intervals), within which it was considered that the study participants had the same cost and received the same points ...

In this case, the minimum score (1) was set by the EDMS with the highest price, and the maximum score (in this case, 7) - with the lowest.

Comparison table of the EDMS according to the criterion "The cost of the system in the minimum configuration"

Below are the results of comparison of the EDMS according to the criterion "The cost of the system in the maximum configuration".

As in the case of assessing the EDMS according to the criterion of the cost of the minimum configuration, the scale was divided into seven equal intervals with a distance of 141,298.6 rubles (the difference between the highest and the lowest EDMS cost divided by the number of intervals), within which it was assumed that the study participants had equal value and received the same points. In this case, the minimum score (1) was assigned to the EDMS with the highest price in this configuration, and the maximum score (in this case, 7) - with the lowest.

Comparison table of the EDMS according to the criterion "The cost of the system in the maximum configuration"

Then the criteria were ranked according to their level of significance for a potential user. The ranking was based on the data sociological survey 7563 representatives of the IT service of medium and large enterprises in Moscow and 21 cities from the constituent entities of the Russian Federation. The most important criterion for the respondents was the price criterion of the EDMS in the maximum configuration. He was given the highest score of -1. Other criteria received values in the range from 0 to 1 in proportion to their level of significance for users.

Criteria significance coefficient table

The final score of each SED was calculated as the sum of the marks obtained for each criterion, multiplied by the weight of each criterion. A summary table of the study results is shown below.

Thus, the winner of our rating was the E1 EVFRAT system of Cognitive Technologies. The system has the most complete functionality at the lowest cost. The absence of additionally purchased modules makes the system attractive to customers of different status and rank. The second place is taken by the EDMS DocsVision. Despite the need to purchase the necessary functionality using plug-in modules, the price of the basic configuration of the system remains quite favorable, although it is inferior to the E1 EDMS EVFRAT.

And, finally, the third place in the ranking was taken by the Thesis system. EDMS is more suitable for small and medium-sized businesses - with a small number of licenses, the basic functionality declared by the developer is quite sufficient for work. However, the system starts to lose noticeably with an increase in the number of user licenses.

IDC analysts note the following development trends of the global EDMS market :

1. Further development of the market, its consolidation, the appearance of new participants on the market, differentiation of the offers of market participants. In the EDMS market, mergers and acquisitions continue, and to a large extent - by world-renowned IT firms (Oracle, Microsoft, SAP, Baan, etc.) that have entered a new field of activity.

2. Integration of EDMS with common corporate applications. Integration of enterprise data and applications is one of the biggest challenges enterprises face today, and will continue to be a problem in the future. In the era of e-business, IDC analysts believe that only enterprises with the most intelligent formulation of their Enterprise Information Management (EIM) strategy will succeed. The goal of the EIM strategy for any enterprise is to provide easy and quick access to all corporate knowledge and data and the ability to manage corporate information from anywhere (it must be relevant and accessible in all contexts). These enterprises will need deep integration of all of their enterprise applications that communicate with each other.

In this regard, the possibility of integrating the EDMS with other corporate applications (both our own and other developers) is of particular relevance. Despite the current economic downturn, IDC analysts believe that enterprises will continue to participate in integration projects for the following reasons:

· Integration of enterprise applications allows better use of complex systems;

· The need for joint work of legacy systems with new applications has been preserved;

· The ongoing process of mergers and acquisitions in the global IT market forces enterprises to integrate applications into their corporate information systems.

The IT industry is actively addressing the issues of unification of EDMS development and their integration with common operating systems, applications, various interface environments. The methods of integration offered by the providers of integration solutions are also changing. Currently, the main layer of integration (virtualization) is the API provided by sole supplier corporate content management infrastructure. However, in the future, it is expected to move from integration via APIs to ubiquitous integration via Web services based on communication through XML messages using system-independent vocabularies and protocols. This will eliminate the dependence of the enterprise on a single vendor, although it will require the creation of new standards.

3. Strong demand for OMS systems. The demand for OMS systems in the medium term will remain strong, since most ERP users do not want to have problems with the formation and output of various reports and documents. A certain impetus to the development of OMS systems will also be given by the further spread of electronic business, which is very demanding on the availability of distributed generation of output documents in the information systems of enterprises.

4. Technological changes in the IT industry:

· To replace the EDMS with a two-tier architecture of the "client-server" type now came systems with three-tier architecture, which are much easier to integrate with other corporate applications through the API (although the capabilities of CORBA, COM / DCOM, etc. interfaces remain),

· Simplified document management in many EDMS.

IDC predicts that in the future there will be a shift in focus from pure ERMS to electronic document management collaborative technologies, knowledge management, and content and information management solutions (portals). Now, in the overwhelming majority of EDMS, in order to achieve market attractiveness, it is implemented multilingualism.

5. Changes in consumer preferences. The increased functionality of the EDMS is now in many cases simply not in demand by consumers. A fairly large number of EDMS is simply oversaturated with functionality that is often not needed in an ordinary enterprise. Due to this circumstance, inexpensive basic document management functionality(implemented, for example, in a number of software products from Microsoft, Lotus, Oracle, etc.) is becoming more and more attractive to consumers.

At the same time, the market remains in demand for complex vertical EDMS solutions for pharmaceuticals, construction, insurance and other industries. A number of industries (such as the production of medical equipment, aerospace construction, transport, jurisprudence, etc.) generally require particularly strict control over certain documents and their contents.

Analysts predict intense demand for workflow technologies mainly for their use in application integration and business process automation.

It's getting less and less popular idea acquisition by corporate users of EDMS from small companies. As a result, there are favorable opportunities for the rapid development in this market of large and well-known vendors in the development industry. software.

6. Development of Internet-oriented EDMS. The key condition for the success of EDMS in the world market is their Web-orientation. Web content management systems are beginning to play a central role and will only become more functional in the future. The development of Web-oriented EDMS will also be facilitated by the growing popularity of mobile Internet access - for delivering a variety of content through these systems to mobile devices. Therefore, these systems are now implementing the functions of mobile access. In addition, continuing industry specialization and integration will accelerate the evolution of Web content management systems.

There is also a gradual shift from content management technologies to knowledge management technologies.

7. Rapid change in the market orientation of EDMS developers. A dynamic change in the market orientation of EDMS developers has become in the order of things, but their main task remains to solve the problems of managing critical corporate information.

8. Offering by leading EDMS developers universal solutions for large enterprises to manage all their corporate information. EDMS vendors offer services from the delivery of office solutions to the implementation of a complete corporate solution (from processing incoming e-mail to Intranet / Extranet content and the Internet). Industry analysts note that the impressive project of creating a "fully collaborative" enterprise (all employees of which use the capabilities of the EDMS) still remains at the level of a beautiful idea... Western Europe is now closest to its implementation.

9. Increasing the intensity of the activities of software developers to create and promote joint solutions

10. Joint development of industry standards. This is a steady trend in the development of the IT industry. We can note, in particular, the work on the creation of an open data synchronization protocol SyncML, in which such companies as IBM, Lotus Development, Motorola, Nokia, Palm, Psion and Starfish Software take part.

11. Further development of the ECM concept- Enterprise Content Management ("management of corporate content", not management of corporate electronic document management), which has become increasingly popular since 2001.

From an analyst perspective, the ECM concept offers many business benefits. An ECM system that integrates all content and process-oriented technologies within an enterprise, provides a common infrastructure for managing its workflow, minimizing the need to deploy and support multiple technologies to implement various business functions .

The essence this approach(called infrastructure) is that enterprise content should not belong to just one application or system - it should be available to multiple applications and freely redistributed among them.

ECM is a strategic infrastructure and technical architecture to support a single lifecycle of unstructured information (content) of various types and formats. ECM systems consist of applications that can interact with each other and be used and sold independently. The following key components are implemented in modern ECM systems:

· Document management - export / import, version control, security and library services for business documents;

· Management of images of documents (Document Imaging) - capture, transformation and management of paper documents;

· Records management (or, in accordance with the latest translation of the IEEE 15489 standard - GOST R ISO 15489-1-2007, "document management") - long-term archiving, automation of retention policies and regulatory compliance, ensuring compliance with legislative and industry regulations;

· Workflow management (workflow) - support of business processes, transfer of content along routes, assignment of work tasks and states, creation of audit logs;

· Web Content Management (WCM) - automation of the webmaster role, dynamic content management and user interaction;

· Multimedia content management (DAM) - management of graphic, video and audio files, various marketing materials, for example, flash banners, commercials;

Knowledge Management - support of systems for the accumulation and delivery of business-relevant information;

· Document-oriented interaction (Collaboration) - the sharing of documents by users and support for project teams.

An important property of the ECM infrastructure is its independence from a single universal repository of content. The ECM infrastructure integrates many specialized data stores, including but not limited to electronic product document stores, e-mail, Web content stores, file systems, and even DBMSs.

In addition, with the help of the ECM infrastructure, such corporate content management services are implemented as personalization, access control, user rights management, etc. (which simplifies the administration and maintenance of the ECM system).

The capabilities of ECM systems can be divided into several main categories:

· general functions content management, which is understood as the ability to control a variety of electronic objects (images, office documents, graphs, drawings, Web content, email, video, audio and multimedia). The ECM system provides a repository for all these types of electronic objects with various library services (content profiling, version control, revision history, document access security, etc.), as well as the ability to manage these objects throughout their entire life cycle;

· function process management, which is understood as the ability to automate and manage business processes and workflows;

· integration with other ECM systems, implying the ability to integrate ECM systems with external ERP systems, office applications, content repositories, and other EDMS. Integration can be done using a variety of approaches, including the use of object-oriented interfaces (such as EJB), connectors, APIs, enterprise application integration technologies EAI (Enterprise Application Integration) and etc.

Until now, ECM exists only as a concept, and the ECM infrastructure today is to a large extent only a look at the prospects for the development of the EDMS market.

12. Development of technologies for managing documents and knowledge. The concept of knowledge management systems, according to IDC, involves the development and use of known and new technologies for information and knowledge management (in decreasing order of importance):

Transmission of messages,

· Email,

Document management,

· search aids,

Corporate information portals,

Data storage,

Means of teamwork,

Workflow technologies,

· Web-based training.

The direction of development of technologies for managing documents and knowledge is presented as follows (in ascending order of priority of implementation):

Communication infrastructure (ensures the transmission of messages, databases for collective use, catalogs, reference books, electronic forms of documents, security),

Workflow management (for routing forms and input documents by email, monitoring business processes, providing collaboration tools),

Search tools and document management (for searching and retrieving documents from internal and external sources of information),

· Means of management of interaction with customers - CRM-systems (for the implementation of sales management, customer support, field personnel, marketing, e-commerce).

Thus, EDMS and ISUD are part of a broader concept of knowledge management, which entails a constant strengthening of the role of information and expertise to achieve four business goals: innovation, competence, efficiency, responsiveness. Documents contain a significant part of the organization's knowledge, and their management ensures the effective use of knowledge and experience.

Russian EDMS market also has its own characteristics. Russian enterprises and organizations in optimizing their workflow remains high and continues to grow. In recent years, dozens of companies have appeared in Russia that develop and supply EDMS, both foreign and of their own design. The first large-scale implementation of EDMS(for the most part, pilot ones) already exist in Russia. It can be considered that the foundations of the Russian market for document management software have been formed.

The prospects of the Russian EDMS market are improved by the adoption of the law on electronic digital signature, which creates a legal basis for the dissemination of EDMS during intercorporate interaction.

It should be noted that the currently observed small size of the Russian EDMS market is associated not least with the relative insignificance of the share of electronic document circulation in the total document circulation of Russian enterprises and organizations (which can afford to purchase EDMS costing from several tens to several hundred thousand dollars). In the overwhelming majority of cases, paperwork dominates at Russian enterprises. This circumstance is explained not only by traditions and a certain conservatism, but also by the difficult financial and technical condition of most Russian enterprises and organizations.

· Processing / storage of documents;

· Workflow management (transfer of documents between performers);

· Control of execution of documents;

· Document search by attributes and full-text search;

· Work with related documents;

· Regulation of access rights;

· Writing off documents;

· Integration with external e-mail systems, etc.

The main advantage of domestic EDMS is taking into account the Russian specifics and traditions of working with documents, which were originally incorporated into their business logic.

The main development trends of the Russian EDMS market :

1. entry into the domestic EDMS market of multidisciplinary IT companies(table 5) .

Table 5 - Electronic document management systems

Product	Company	Short description

Foreign systems
Documentum	Documentum (a division of EMC), www.documentum.ru	A platform for building business applications for creating, storing and using unstructured information and automating business processes
DOCS Fusion		Electronic archive with the ability to route documents and control execution
DOCS Open	Hummingbird, www.hummingbirdsolutions.com	Client-server electronic document management system
Russian systems created using foreign products
CompanyMedia		Electronic document management system, business process automation and information support production and economic activities in organizations of any size
OfficeMedia	InterTrust, www.intertrust.ru	Boxed solution for workgroups up to 70 users
BOSS-Referent	IT, www.it.ru	Electronic document management and office automation system for large geographically distributed enterprises and for medium-sized businesses
Cinderella	STC IRM, www.mdi.ru	A set of modules for automating workflow in an organization of any size

Continuation of table 5.


ESCADO	InterProcomLan, www.interprocom.ru	System of full automation of document flow for a large or small enterprise
Russian systems created without the use of foreign products
DocsVision	Digital Design, www.digdes.ru, www.docsvision.com	System for automation of office and office work, creation of electronic archives, management of design and project documentation
LanDocs	LANIT, www.landocs.ru	Program for integrated automation office work processes and creation of electronic archives in organizations of various sizes
Lotsia PLM	Lotsia Soft, www.lotsia.ru	Engineering document flow and business process management system
OPTiMA-WorkFlow	Optima, www.optima.ru	A program for automating the basic procedures of office work, organizing workflow, managing the processes of creating, processing, replicating and storing documents or other information objects
Grand Dock	Granite Center, www.granit.ru	A specialized system for automation of office work and workflow in state and municipal management structures
Business	Electronic office systems (EOS), www.eos.ru	A comprehensive solution that implements mixed, paper-electronic document flow and automates all aspects of documentation support for the management activities of enterprises and organizations
DocManager	SoftIntegro, www.softintegro.ru	A system for automating the work of the office: registering documents, organizing their movement, monitoring execution and managing documents (storage, search, coordination of access, deletion)

End of table 5.


Euphrates-Document flow		A universal system for organizing storage, accounting and maintenance of all types of electronic and paper documents, designed to work in a small department, and in general in an organization with a complex scheme of information flows
Electronic Archive Euphrates	Cognitive Technologies, www.cognitive.ru	A program for organizing storage, accounting and maintenance of all types of electronic and paper documents
Codex-Document flow	Codex, www.kodeks.net	System of electronic document management and office work, focused on the traditions of Russian office work
1C: Archive	1C, www.1c.ru	A program for collective work with archives of electronic documents and control of performing discipline at the enterprise scale

Among hundreds of Russian IT companies that firmly occupy their place in the domestic IT market, a number of large diversified companies take the EDMS market seriously and diversify their activities, offering their own solutions in the field of document flow automation. Here one can mention such companies as IBS, Aquarius (its subsidiary Aquarius Consulting), R-Style, Lanit, IT, etc .;

2. joint work on EDMS standardization.

A number of Russian companies (NTC IRM, InterTrust, EOS) work together to standardize the protocols for interaction of EDMS. In April 2002, they created a special permanent " The working group on standardization of protocols ";

3. growing interest in the Russian market of foreign developers and suppliers of EDMS . This interest is manifested in the entry of foreign EDMS vendors into the Russian market through partner companies. An example is the Canadian firm Hummingbird, acting through its partner, the Russian company HBS, to promote the DOCS Open / Fusion system, Fulcrum knowledge management system, Genio data integration tool and Hummingbird EIP portal. FileNet also entered the Russian market (in particular, with the help of Galaktika, which became a partner of FileNet in promoting the Panagon EDMS on the Russian market);

4. development of integrated solutions. The presence of several dozen EDMS on the Russian market forces developers to create tools for their integration. An example of this is the release by IT Co. of an XML gateway in its BOSS-Referent EDMS, which will allow combining EDMS built on different platforms and using different data formats into a single information space;

5. cooperation and joint promotion of integrated solutions. Some Russian companies offer their EDMS in the form of OEM versions preinstalled on the computers of their partner's assembly. An example of this is the cooperation of the Russian companies IT Co. and Inel-Data, which offer their customers an integrated solution, which is an OEM version of the BOSS-Referent EDMS preinstalled on an Excimer personal computer.

The Russian market of EDMS / ECM systems is demonstrating calm development and is entering the stage of consolidation. Positive dynamics continues due to support projects, as well as modernization and scaling of systems. This paper analyzes the Russian market for electronic document management systems. The dynamics of growth, drivers of development, are considered, expert opinions are presented. The current and forecasted market values are presented. The problem of the state of the Russian market of electronic document management systems in the conditions of the crisis is considered. An indisputable fact is the need to implement electronic document management systems in organizations of any size. The most popular EDMS used in Russia are considered and their features are determined.

electronic document management

Information Technology

Russian EDMS market.

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Currently, the amount of internal corporate information in organizations is growing rapidly, which entails the need to process and store a huge amount of paper documents. As a result, this process becomes difficult and ineffective. To solve this problem, automated systems electronic document management (EDMS). This made it possible to move to a new level of business development, increasing the efficiency of working with documents without losing information.

An electronic document management system is an organizational and technical system that allows you to create and distribute electronic documents in the information computer networks of an organization, control the flow of documents according to established routes and hierarchical distribution of users. At the same time, the EDMS technology is aimed at ensuring highly effective management of the organization's documentary activities at different management levels, as well as maintaining quality control of document flow and optimizing business processes.

EDMS includes many production, structural features, requirements and corporate standards. The choice of an electronic document management system that is optimal for work depends on a certain amount paper documents in the organization, the need for operational management workflows, the presence of special tasks, as well as the ability to search for information, ensure data security, etc.

Despite the difficult economic situation in Russia, the domestic market for electronic document management systems (EDMS / ECM) continues to develop. Some companies specializing in the development and implementation of such solutions are showing very significant growth.

According to Tadviser data, which was published at the end of 2017, in 2016 the positive dynamics of the Russian EDMS / ECM systems market remained. As in the previous year, in 2015, it amounted to 10%, while the market volume in ruble terms increased to 41.6 billion rubles.

The continued growth of the market is influenced by both the general economic recovery and individual drivers. For the EDMS / ECM sphere, this is a growing process of import substitution, a course towards digital economy, increased mobility and the rapid development of new technologies.

According to TAdviser, at the end of 2017, the dynamics will remain at the level of 2016.

Dynamics of the Russian market of electronic document management systems, billion rubles

Most participants in the Russian EDMS / ECM market, at the end of 2016, showed a positive trend in revenue from projects in this area. Only two companies out of 16 had negative indicators. The leader was once again the company "Business Logic", whose revenue from EDMS / ECM projects increased by 25.7% and reached 1.86 billion rubles. Almost a third of this amount came from license sales, two thirds - from implementation and support services. The three leaders also included the Croc and TerraLink companies.

Import substitution has penetrated deeply into the IT industry and the impact of this process is felt in all its segments. In the field of EDMS / ECM systems, the replacement of foreign solutions with domestic products is one of the main drivers.

The state is consistently striving to ensure that the register of domestic software is fully operational. The pressure on companies ignoring the register is increasing. As a result, more and more organizations are starting to use domestic ECM systems.

EDMS solution providers note an increase in demand for domestic platforms, associated, first of all, with the legislative consolidation of the transition to Russian solutions for state organizations and government bodies. The launch of the Ministry of Telecom and Mass Communications of the Russian Federation of the register of domestic software to support import-substituting products contributed a lot to this - the IT systems included in it are recommended for purchase in state organizations.

Large industry companies with state participation- the main customers of EDMS systems - assume that in the near future they will also have to abandon foreign platforms in favor of Russian solutions. In this connection, many Russian IT companies are developing their own platforms for EDMS.

Another obvious driver of the EDMS market is the rapid development of digital technologies for business in Russia.

The use of modern tools for storing and processing data in the EDMS (blockchain, Big Data, AI) expands the functionality of solutions in the field of data processing, standardization and analysis (BI), and EDMS are increasingly used as corporate data warehouses. Data visualization tools appear in systems.

The development of the market is spurred on by the total departure of business to mobile. Today 4.8 billion people - more than half of the world's population - are active users of mobile devices, and it can be predicted that by 2020 this figure will grow to 6 billion. Naturally, tablets and smartphones are becoming a common element of the IT infrastructure of companies. At the moment, the most popular concept is BYOD (Bring Your Own Device), which implies that employees use their own devices for work tasks - the company management does not need to spend money on the purchase of mobile equipment.

Political uncertainty has increased the risks of using foreign solutions in Russia, plus they have become very costly. If until 2016 cloud EDMS, including imported ones, were rapidly developing as a service, now there is a problem of using them in Russia (and Russian ones abroad). ...

Many companies leave the market, and those that remain - reduce investments and tightly control finances. Many for the first time begin to evaluate the effectiveness of their business processes, looking for ways to optimize them. And the means for this are EDMS \ ECM systems. But in order to launch a new IT project under such conditions, it is necessary to substantiate its effectiveness in detail. Therefore, only those systems are in demand that really increase the efficiency of the business, - he says.

Oddly enough, but import substitution can be a market barrier. the need to urgently implement support for domestic infrastructure makes it difficult to invest in promising innovations like artificial intelligence.

Another example of a barrier is the process of involving counterparties in EDF. Companies that have come to understand and the need to use EDF are faced with reluctance to use EDF by counterparties. In this regard, companies are forced to implement separate projects for their involvement and motivation.

The main barrier to the market is the lack of a single standard, regulations and insufficient unification of electronic document management systems in Russian companies. Thus, employees of industrial enterprises are accustomed, in addition to standard reports, to use a lot of engineering documents: for example, drawings in AutoCAD. This complicates the transition to electronic system workflow.

In 2016-2017, important legislative changes, which will fundamentally change the approach to IT implementation in government agencies. In 2016, an order of the Government of the Russian Federation of July 26, 2016 No. 1588-r was issued, which obliged to switch to domestic office software Federal bodies the executive branch and state extra-budgetary funds. In addition, a very powerful impetus to the market was given by additional requirements for office software, approved by Decree of the Government of the Russian Federation No. 325 of March 23, 2017, and the methodological recommendations that followed in July of the same year on the transition of state bodies to domestic software, approved by the Ministry of Telecom and Mass Communications.

The course towards the digital economy gives the Russian IT market in general and the EDMS / ECM systems market in particular huge potential and many new opportunities.

Electronic document flow, provision of public services in in electronic format development of portals - all these areas are actually elements of the digital economy, and in Russia these technologies are quite consistent with the world. The course towards the digital economy is bound to bring further changes. The forecasts are obvious: this is an avalanche-like growth in the volume and varieties of digital information, the involvement of all employees in intensive electronic communications, the digitization of "paper" and the activation of related business processes.

Bibliographic reference

Kazakhmedov T.R., Bilalova I.M. RUSSIAN MARKET OF ELECTRONIC DOCUMENT CIRCULATION SYSTEMS // International student scientific bulletin. – 2018. – № 4-5.;
URL: http://eduherald.ru/ru/article/view?id=18962 (date accessed: 03/23/2020). We bring to your attention the journals published by the "Academy of Natural Sciences"