Who should be the first to greet by etiquette. Greeting etiquette. Sometimes these are life situations

The culture of speech is not only the ability to speak clearly and competently, but also the ability to use the capabilities of the language in different speech situations. Possession of the formulas of greeting, request, gratitude, farewell and acquaintance speaks of good breeding and education, allows you to avoid conflicts and establish communication. Each of us would like to become an interesting interlocutor, to easily and confidently stay in society, to attract attention interesting people... To achieve what you want, you need to master the art of communication, and you should start by figuring out how to properly greet and address familiar and unfamiliar people.

The meaning of greetings in communication

Good looks, good manners and the ability to adapt to any situation help to achieve success in all areas of life. However, the listed advantages can neutralize rudeness and inattention - a person who behaves arrogantly and disregards the elementary rules of etiquette can hardly count on the benevolent attitude of others. The importance of a polite greeting cannot be overestimated - the ability to say hello correctly (and most importantly - on time) helps to establish contact, demonstrate respect and affection for the interlocutor. To be polite, it is not at all necessary to have special knowledge; it is enough in every communication situation to be guided by the well-known rules of courtesy and a sense of tact.

Handshakes, curtsies, friendly hugs, exclamations and head nods - this is not a complete list of greetings suitable for different situations... There are many ways to greet and address, you need to choose them depending on the situation, time of day and the norms adopted in a particular society. After a respectful greeting, you can strike up a conversation, ask a question, or ask the person for a favor. Politeness will surely cause the disposition of the interlocutor and leave good impression... The ability to say hello is not only following the rules of etiquette, but also important element image.

Etiquette: greeting rules

There are many options for greeting, but they all fall into three categories:

official;
friendly;
familiar.

The first ones are accompanied by the addresses “master”, “citizen”, the second - “friend”, “friend”, “old man”, and the third ones often have a humorous form and are allowed only among close people. According to the rules of international etiquette, you need to say hello politely and courteously, so as not to put yourself or your acquaintance in an awkward position. To do this, you can use the following universal markers: "Hello!", " Good morning!", "Good afternoon good evening!". When choosing words for a wish, do not forget about intonation - it should be warm and friendly. If a rude tone can offend the interlocutor, then a smile, on the contrary, will cheer up and add enthusiasm.

The rules of etiquette for men and women are slightly different. For example, representatives of the stronger sex can greet each other with a nod, bow and handshake. Before contacting a friend, a man should take his hands out of his pockets and a cigarette from his mouth. Having greeted his peers, a young man can sit down, and if there are ladies or elderly people in the company, he has the right to sit down only after them or after waiting for their consent. When meeting with a woman he knows, a man should be the first to greet, for this you can use the most neutral words - "Hello!", "Good afternoon!", "Hello!" (the choice depends on the situation). A man has the right to kiss the hand of a lady when greeting a room only in the room, for this he should politely bend over. According to the rules of etiquette, a young man should not stop a friend on the street, this is permissible in exceptional situations, if both are on friendly terms.

Greetings in unusual situations

To make a good impression on people, you should learn to greet politely in any, even the most unusual, situation. You can and should greet not only acquaintances and friends, but also all people who provide you with any services or assistance (sellers in a store, a taxi driver, a hairdresser). Before turning to a person, it is necessary to determine the category to which the speech situation belongs, and to correctly build a line of behavior. Knowing the following etiquette rules will help you to behave correctly in non-standard conditions:

a man always greets a woman first;
when two married couples meet, ladies exchange greetings first;
before shaking hands, a man must free his hand and take off the glove;
when entering the house, the hostess should be the first to greet;
the handshake should be short and energetic.

With a greeting, you need to start a conversation with the person you want to ask for directions or inquire about the time. Having mastered the simple tricks of polite treatment, it is much easier to establish contacts and maintain friendly relations with people.

Every meeting starts with a greeting. People of different ages, gender and status greet each other. Special etiquette words are chosen to greet the interlocutor formally or informally. When people meet, they wish have a good day, health, well-being. It is important to know how to say hello correctly. Etiquette norms, which explain in detail who and how welcomes in each case, always help to feel confident.

How to say hello

Greeting is an important daily ritual in every person's life. The ability to greet correctly speaks of good upbringing and knowledge of etiquette. prescribe how to greet on the street, at work, at home. For each situation, special courtesy words are chosen.

How to say hello on the street

A typical situation is a meeting in a public place, such as on the street. You need to say hello according to the rules of etiquette, which explain how the interlocutors should greet each other.

When they meet in the street, acquaintances greet each other with a nod of their heads, keeping a smile on their faces. At the same time, a polite man will not smoke, he will pull his hands out of his pockets. A woman can leave her hands in the pockets of her coat when she greets.
conversation on the street can only be a woman. It is indecent for a man to stop a lady for a conversation. An exception can only be an important matter that cannot be postponed.
A gentleman should not leave his companion on the street for the sake of communicating with a friend he meets. If you need to go up to a friend to say hello, you should first introduce him to the lady.
It is not customary for a man to attract the attention of a woman he knows who is not alone on the street. And vice versa, a girl does not stop a friend who has a companion for communication.
It is considered bad form to greet loudly when greeting across the street or in transport. A smile and a slight nod of the head will allow you to show respect. And the conversation is convenient to conduct, coming closer.
No need to say hello loudly to an acquaintance who is talking to friends. Passing by, you need to smile and nod.
They talk to strangers on the street if they need any information. First, you need to apologize for your concern, make a request, and after receiving an answer, thank you for your help.

It is important to remember the tone in which the greeting words are spoken. Kindness and politeness will help smooth out the awkwardness made due to ignorance of the rules of etiquette.

How to say hello indoors

You have to say hello indoors more often than on the street. Their norms of etiquette are intended for greeting in the office, restaurant, when meeting guests.

Entering a room where there are many people, everyone is greeted with a general bow.
The man stands to greet the woman entering the room and waits for her to sit down.
Greeting a familiar woman in a restaurant or cafe, a man rises from his chair and bows. It is necessary to stand up completely if the lady approached the table. But if his companion is present at the table, then you can stay put.
The lady, answering the man's greeting, does not get up. But the hostess of the house, following the laws of hospitality, meets the guests standing.
If there are children in the family that receives guests, then they meet each adult guest standing.
It is advisable to greet strangers who meet every day, for example, janitors, sellers, postmen.

When you greet an interlocutor, you should look into the eyes, it is impolite to lower your gaze. Well-learned etiquette helps to earn the respect of others.

Three types of treatment

Depending on the situation, three options for addressing the interlocutor are used for greeting:

Impersonal treatment occurs when talking on the street, in transport, in a store. When addressing a stranger, they use constructions that do not call him: "Pass on the passage", "Let me ask you."
For official presentation, the use of diplomatic, scholarly, ecclesiastical, military ranks... For example, Professor Ivanov or Lieutenant General Alekseev. V modern Russia there is an official presentation of the interlocutor with the inclusion of a rank or position, but it is not accepted to apply in a household situation by rank. The artificially inflated title of the person represented puts him in an uncomfortable position.
A friendly informal greeting includes such messages as "friend", "old man", "dear colleague", "neighbor".

Greetings options

To greet friends or unfamiliar people, you must use different words courtesy for greetings.

Any form of friendly greeting can exist between close friends: courtesy words such as “hello”, “great,” gestures of greeting, hugs, pats on the shoulder.

When communicating with unfamiliar people, such a greeting is unacceptable. It is recommended, when greeting before 12 noon, to use the etiquette "good morning", and from 12:00 to 18:00 - "good afternoon".

V business correspondence the familiar phrase "Good day!" is inappropriate. For a greeting, a more formal version of "Hello" or "Good afternoon" is suitable. Next, add the name and patronymic of the addressee.

Greet, referring to the interlocutor on "You", only with relatives or friends. Senior in age or position are addressed.

Accessories during the welcome

Welcoming a lady on the street, the man lifts his hat. This etiquette rule does not apply to sports knitted hats or fur hats.

The soldier does not remove his cap from his head. To greet a friend, he puts his hand to the visor.

The rules of etiquette explain how to say hello if you are wearing gloves. Men, when greeting each other, do not need to take off their gloves. But if one interlocutor, to greet at a meeting, stretches out his hand without a glove, then the other should do the same. The woman is allowed not to take off her gloves during the handshake. It is unacceptable to stretch out a hand in a glove to a lady who is completely without them.

Handshake

The handshake is the oldest greeting ritual. It is important to know how to properly greet etiquette with a handshake.

An interesting story is why men shake hands. The hand outstretched to the interlocutor is a symbol of peacefulness. In the past, this gesture indicated the absence of weapons.

When greeting the interlocutor, the woman decides what to do: whether or not to give the man a hand for a handshake.
The hostess shakes hands with all the guests.
If a man sees an acquaintance standing with a group of people, he shakes hands with everyone.

A firm handshake, accompanied by a direct look in the eyes and an open smile, inspires the confidence of the interlocutor.

When you can not say hello

In some cases, you can not say hello on etiquette. This is done with respect when they are afraid to disturb a friend:

If someone arrives late for a performance, concert or lecture, he enters the hall quietly, without attracting attention to himself. You can greet acquaintances with a nod of your head, and say hello during a break.
If employees of the same office meet in the corridor several times, then each time you can not say hello, but confine yourself to a smile or a slight nod of the head.

Special rules of speech etiquette were invented for both greeting and farewell.

The farewell etiquette contains special courtesy phrases: “All the best!”, “See you soon!”, “It was nice to see you”. As in the greeting, when saying goodbye, they exchange handshakes.

When saying goodbye to one person, it is important to follow the rules of etiquette, which recommend saying how important this meeting is, what mark it will leave in your memory. Agree on how to meet again.

When leaving a party with a lot of people, you don't have to say goodbye to every guest. It is enough to say goodbye to the owners of the house, and the rest just nod. It is impolite to explain the reason for the early departure in front of everyone. When parting, it is important to say a few compliments to the hostess about the party, the house. Thank you for the welcome.

Within three days after the meeting, you must call or write to once again express gratitude for the meeting.

Good manners and knowledge of etiquette make you feel confident in any situation. The ability to beautifully greet and say goodbye distinguishes a well-mannered interlocutor with whom it is pleasant to communicate.

08.02.2013 , Tatiana Cherepanova

It has long been no secret that a few seconds are enough to form the first impression of a person. That is why they say that "they meet by their clothes." But, you must admit, there are situations in which people may not see each other. Or there are certain conventions and requirements for appearance.

Meanwhile, the main role in the communication process is assigned to visual appeal, as a rule, among peoples with a low communicative culture. Alas, according to research by scientists and sociologists, we Russians belong to this group.

Is it because we have in the first place in importance what we wear, how we are combed and what accessories we select. In the language of professionals, this is called "habitual" (from the Latin "habitus" - appearance, appearance). Whereas in economically developed countries, manners, education, professional and personal achievements are important.

When they talk about manners, they mean both etiquette and the ability to communicate. And where does any communication begin? Of course, with a greeting.

45 comments “ How to say hello correctly. Modern greeting etiquette”

Example: I enter a room. A person takes food (eats breakfast, lunch,
having dinner, etc.). I say hello and at the same time give him my hand. He declares that they do not shake hands at the table. He greets with words, invites to the table and continues to eat. Who is right in this situation and who is not?

Hello Vladimir.
Your situation is fairly common in life. Is there a clearly formulated rule for how to greet a person eating food? Probably, I will disappoint you - very often etiquette is perceived as such a set of rules that must be followed strictly. But life often does not fit into the Procrustean bed of dogmas. Yes, indeed, shaking hands across the table is not accepted. It is enough to exchange a verbal greeting and a nod of the head. But. You turned to the seated person and held out your hand (although you could not do this in this case)? Your expectation of reciprocal politeness is justified - it was just that the person could get up and, already standing, answer the greeting. Second "but". It is necessary to take into account the format of the situation - it is a business lunch or an informal meeting with a friend, an office or a restaurant. And also - age, gender, status of a person. So for each case, you can assume your own scenario for the beginning of the meeting. To facilitate the task of choosing, I will say that business etiquette today still shows more flexibility than secular etiquette. The main thing is not to strain anyone. And the second principle is not to blame anyone for ignorance of the rules that govern yourself (and not make comments aloud). Good luck!

Good day! Tell me please. If, for one reason or another, your greeting was not heard, what should be done in such a situation? For example, an adult woman, continuing to talk to her interlocutor, enters the room and does not hear the greeting. Do you need to repeat it after she finishes expressing the thought, or is it enough to say hello to her interlocutor and go do your business?
Thank you in advance for your prompt reply!

Hello.
It's simple, if you happen to be next to talking people, it is enough to greet them (or one of them) and go about your business. Even when your greeting went unnoticed. If you need to contact
you can say hello to someone communicating, apologize for interrupting their conversation, contact to the right person and ask him to pay attention to you. At the same time, it is important to briefly formulate the purpose of your appeal (literally in 3 words). But you can do this when your case is urgent. In other situations, it will be right to ask when your counterpart will be able to listen to you. Enjoy your communication!

Hello. I want to ask this question. Here's a part-time job in an office building. The company has 10 offices. Accordingly, he comes to work in the afternoon, when everyone has already improved their health with each other. The offices are open and when he walks everyone sees him. Including men. Should he go into each office to say hello, or should he greet only those employees whom the guy will see in the corridor or will communicate during the day. And how, in this case, pass the classrooms.

Hello Igor. Walking along the corridor, you don't need to look into every office to say hello. One might even say that it is not customary to look into the office through open doors. How do you get through the corridor then? Calmly heading to his office. You go to work, not for a walk!
Come in and say hello in person only if you have a business question. In the rest, no one needs to be distracted from work. You need to greet only people you meet.

Hello. The director of another company often comes to our office (accounting), he may say hello himself, he may not say hello, due to his employment, we are interested in the question, who should be the first to say hello? He, because he came to us, or we, because is he a director (BUT another firm)? Thanks.

Hello Ekaterina. A polite person should be the first to greet. But seriously, if we strictly follow the etiquette of greeting, then the superior, of course, is greeted by the subordinate, but only if they met in the corridor, and verbally, without shaking hands. At the entrance to the office, the first person who comes in greets. Even if he is the boss. When several people are sitting in the office, it is not at all necessary to greet everyone loudly - so as not to distract from work. But if the employee raised his head and paid attention to the person who entered, then, of course, they can greet each other with a nod of the head and a slight smile.

Good evening! Today I faced the situation on new job: I came in the morning, wished my colleague good morning ... .. In response, I heard that it is still worth saying “hello” to colleagues, because "Good morning" is wished only to those with whom they woke up)))) How is it right to greet colleagues in the service in the morning, during the day and in the evening? Thanks.

Hello Alexandra. Sorry for the delay in answering.
Your question, Alexandra, both surprised and amused me. I immediately remembered the episode from The Hobbits. If you have read the book or seen the movie, you will surely understand that I am talking about the meeting between Gandalf and Bilbo and their discussion about the "good morning" greeting. But seriously, in recent times in general, a lot of pseudoscience propagandists have appeared. In this situation, it is a pseudo-etiquette. Yes, yes, your new colleague is engaged in propaganda of pseudo-etiquette. If you listened to the audio lesson in the section "Correct Russian" about ", then you probably paid attention to the time when forms with the word" kind "appeared in our speech culture. It is difficult to assume that then the innovators of Russian etiquette generally admitted the idea of such a subtext of the phrase "Good morning." Following the logic of yours, Alexander, colleagues, we can continue: "Good night" are we saying to the one with whom we are going to spend the night? Agree, this approach is, to put it mildly, naive. In fact, “Hello” from “Good morning (day, evening, night)” is distinguished only by the level of formality of the situation and the distance that exists between people or that they want to establish between themselves. "Hello" is applicable in formal, neutral, formal conditions of communication, when there are rules of subordination or simply when the relationship is not so warm and friendly. But "Good afternoon" is just appropriate to use if you want to soften the situation, set the communication in a relaxed, friendly tone, immediately make it clear that they want to move with the interlocutor to a closer relationship (not intimate!).
I can only assume that in your colleague's comment there was some kind of meta-message to you. Perhaps that you should keep your distance for now. It is possible that this person has a certain attitude towards the very fact of your hiring and firing your predecessor. Only to express it directly, he, as a well-mannered person, cannot. True, the form he chose is also questionable. Think, observe. How do they communicate in the office? What kind of subordination exists between colleagues? Who sets the tone for communication? And at first, do not rush to get closer. However, I hope that in two weeks that you are working in a new place, not a trace of that misunderstanding has remained. Good luck in communicating with colleagues!
- Often in the evening, when leaving work, I meet colleagues whom I have not seen during the day and it turns out that I greet them, and they say goodbye to me. A funny and sometimes awkward situation arises. Explain, please, how is it correct - to say hello or to say goodbye in this case? Thank you in advance!
  - Svetlana, hello!
    In business etiquette, there is generally no strict requirement to greet everyone you meet. And, as a consequence, it is not at all necessary to say goodbye to everyone. The logic of business etiquette is to make everyone feel comfortable.
    Of course, ideally, you can only say goodbye to those with whom you have already come into contact or communicated during the day. That is, it would be correct first to say hello, then to say goodbye.
    But what bothers you personally in the described situation? Mismatch of roles in the performance of the ritual? Why do you need it? The most appropriate option, in my opinion, is to turn an ambiguous situation into a version of an easy communicative game. Think and pick up a few phrases for such parting meetings and use them in your speech practice. Or try to act by analogy: answer the greeting with a greeting, and say goodbye with goodbye. The main thing is not to take on the responsibility of retraining anyone. Especially if you were not asked about it.

Hello, please tell me how it would be more correct from the point of view of etiquette to say hello to the girls, to a familiar person (friend) on the street? To hug or shake hands, or use some other sign of greeting?

Good afternoon, Igor! In your question, there is a desire to be not only polite, but also respectful to other people. But you can't answer it briefly - the situations you write about involve the use of different greeting formats.
To begin with, traditionally women and men are welcomed differently in secular situations. A handshake, obligatory when meeting men, even strangers, to greet a woman is possible if she herself gives you her hand. In no case should you initiate a handshake with her! At the same time, it is important to understand: what exactly does the lady hold out her hand for - for a kiss or for you to shake it.
Hug or not? Hugs are a symbol, a sign of a certain degree of relations between people. Have you noticed that hugs are very common in subcultures? Precisely in order to show their belonging to certain circles. At the same time, hugs at a meeting can speak of a special spiritual closeness, unity, almost kinship - for example, this is how you can understand hugs when meeting fellow soldiers. But with women, even good friends, I would not recommend hugging - any touch she can interpret as an attempt to violate her personal space. In some cultures, such treatment is generally prohibited as degrading female dignity.
The best option greetings - a light but perceptible nod of the head and a look that exudes pleasure and goodwill. Older men, who are not alien to gallant manners and who wear a hat, can lift it at the same time. But this must be done elegantly so as not to look comical.
I hope now you can show all your respect for people when you meet them. Enjoy your communication!

Hello!

I have a question about who greets first in everyday life ...

We were forced to move in with my mother-in-law, we are a young family with two babies. When she enters any room where I am present, she does not greet, expecting my greeting. And in my subcortex somewhere it is written that ALWAYS greeted the first person who enters the room, regardless of age.

It turns out that I have a feeling that she does not greet me, and my mother-in-law has a feeling that I do not greet her, since she is older ...

Good day, Natalia!
Thanks for the question.
There is no single rule of who greets first in everyday life - again, it all depends on the situation: where people met, what their age, they are of the same sex or not, in what relationship they are ...
However, etiquette is not just a collection of logically meaningful rules developed by practical life. It's also psychology. And, let me say, there is more of psychology in the situation you described. Relationship psychology. And even the graphic design shows that it's not just everything in your house ...
Think about what is important for you - to observe etiquette or to create an atmosphere of warmth and spiritual comfort? Believe me, it's not worth a rule, the observance of which leads to tension in the relationship.
Peace of mind to you, Natalia, and your family ...

Hello,
Please tell me about business communication by phone or e-mail, if you call a colleague / client several times a day or there is a correspondence, do you need to greet the interlocutor every time? How to do it correctly?
Thanks!
Sincerely,
Catherine

Hello dear Catherine. Thanks for the question.
Greeting etiquette when communicating by phone or emails, messages in chats, messengers is not much different from the rules of "live" communication. But this does not mean that the forms of politeness can be neglected when you call or write vis-a-vis 10 times a day. On the contrary, in such situations, special delicacy is required.
To avoid inconvenience, conduct email correspondence with one addressee in the exchange of information in one feed or thread, do not write new letters every time, but reply to the received one.
When you call the same person, you should definitely apologize, ask if it is convenient for the interlocutor to talk to you now, and very briefly state the purpose of the call.
It is not forbidden to greet a person if enough time has passed between the acts of your communication with them. For example, you spoke to him at the beginning of the working day, and then in the afternoon, or closer to the end of the shift. In this case, discard the formal greeting and replace it with a formula linked to the period of the day - "Good afternoon" (after 12.00), "Good evening" (after 18.00).
And also think about whether additional calls and letters are always justified. Maybe they are the result of carelessness or ambiguities that have arisen as a result of inept communication? Perhaps, before each call or letter, you need to better think over the purpose and nuances of the conversation, ask clarifying questions and ask again if you understood correctly what you are being told?
Ekaterina, I hope I have answered your questions?
I wish you pleasant and effective communication through any communication channels!

Hello. Tomorrow I am going to my higher-ranking leadership in order to wish you a Happy New Year and I will get to know each other in one go. Although I have known some of them for a long time. How can I properly greet them, and of course congratulate them?

Marina, good afternoon.
Alas, your question ended up in the "Spam" folder, and I discovered it quite by accident. I suspect the answer is too late. But, nevertheless, I will write a small comment.
Personal congratulations from senior management. A delicate situation. In our domestic practice, when all business relations are built strictly vertically, such a visit can be interpreted in two ways. If your company does not have an absolute authoritarian subordination, then a special trip of a lower manager to a higher one is quite appropriate. However, it is worth making an appointment in advance so as not to be an unexpected guest. In a classic organizational structure, where all initiatives (and orders) go from top to bottom, it is still better not to demonstrate your interest in meeting new bosses. It is better to wait until it either comes by itself to introduce itself, or wait for an invitation.
How to say hello? Basic rules: the hand is given by the superior to the subordinate. Except if the subordinate is a woman. In this case, she has the right to decide whether to shake hands or not.
A few words about congratulations. It is a good tone to attach a postcard to a bouquet or other gift, but in style it should be formal enough - no comic pictures and texts. The congratulation itself should also be very verified, without vulgarities, any ambiguities. (Read more about greeting cards can be here -).
I hope these tips will help you, Marina, build a productive relationship with the new leadership. Good luck!

Hello! Is the greeting “Hello, whom I have not seen” appropriate? Maybe “Hello” is enough. And it doesn't matter if there are people at this moment with whom you have already greeted before.
Thanks!

Hello Svetlana.
Yes, in such situations, the courtesy rules recommend limiting yourself to only the words of a greeting, without any additions indicating who it is addressed to.
In the wording "Hello, who have you not seen?" there is some familiarity and even some negligence. Try to avoid this.

Hello. Please tell me how to do it right. I often meet a stranger in the park, we just walk there to work. Do I need to say hello in such a situation? There is no point in getting to know each other.

Olga, hello.
Modern international etiquette does not oblige you to greet everyone you meet and whom you do not know. This is a form of tolerance - you do not know whether a person is even inclined towards fluent communication or not. And one of the basic principles of etiquette is not to interfere with others.
But if you feel any discomfort in the described situation (and others like them), then allow yourself the luxury of deviating from this rule of modern etiquette in favor of politeness.
No one obliges you to express the joy of the meeting, no one forces you to start long conversations with unfamiliar people every time. A nod of the head and a restrained smile is enough. Do not hesitate to show your affection for people with whom you are connected even for a few minutes of the joint journey to work.

Good afternoon.

I wonder how to behave correctly in such a situation. I shake hands with the owner of the holding. The boss was walking to work (wide sidewalk). And communicates with a very important person. I walked by and did not say hello, so as not to distract them from the conversation. It is likely that they did not even notice me (just as I could not notice them, but I noticed) ...
Was it necessary to say hello in this situation? And if so, how? Thanks.

Sergey, hello!
You yourself answered your own question.
In this particular situation, you did the right thing. The owner of the holding at the moment when you passed was busy talking with an important, as you wrote, person. If they didn't pay attention to you (or pretended not to notice), then people are very busy at this moment.
Business etiquette, and in this story it is still better to rely on it, advises not to distract people from serious matters even with such a polite manifestation as a greeting.
But if the owner of the holding would look in your direction, if there was eye contact, then, of course, it would not be without a greeting. But, perhaps, already without a handshake. With such a plot twist, a slight bow of the head is quite appropriate.
Success!

Hello. I work in the accounting department, in the office of 5 women. The director came in with guests of 3 people (men), we did not expect, everyone was doing their job. The director said something incomprehensible, stood in the doorway and quickly left. Nobody really understood anything. Now he is very angry that no one even got up to greet. Please tell me how we were supposed to greet?

Olga, hello.
The situation described by you, as I see it, is least of all related to business etiquette. And the director's reaction makes us assume that he is not just not familiar with his rules, but is guided exclusively by personal motives in building intra-company communications.
However, let's not break the rules business ethics and discuss your supervisor. I think it is much more important to understand how to relieve tension in relations in your team.
If you rely on business etiquette, then it would be more correct not to remain silent and pretend that everything is fine. Of course, you shouldn't hint the boss about his ignorance of etiquette. It is more reasonable to discuss the current situation with him, without blaming him or the employees of your department, to figure out what happened then, but without mutual reproaches and in no case without self-flagellation (by and large, the accounting staff behaved correctly). Perhaps, already in the course of the conversation, you will be able to understand the true reasons for the director's behavior and in the future in such situations you will be able to correctly use the knowledge gained, showing psychological and communicative flexibility.
All the best to you and your colleagues!

Hello.

My friends say HELLO when they meet. We are 70 years old and more. I don't like this greeting. Wishing health or a good day at our age is more pleasant.

Maria, good afternoon.
Your friend's greeting is Western. As far as I understood from the correspondence with foreign partners, this is the norm. If you don't like this way, simply and tactfully explain to your friend that you would prefer the traditional hello. But you shouldn't be offended by her.

Hello.

We greeted the employee on Skype. I say “Hello” at the entrance to the office, this is not the first time, she doesn’t say hello. Maybe this greeting among young people replaces the greeting at the meeting.

Hello Valentine.
Your employee did not violate the rules of greeting business etiquette... One greeting, the first, is enough. Even if it was by phone (or Skype). But repeated "health" can signal that a person has some kind of internal communication difficulties. Why do you need to say hello whenever you meet with this employee? Watch your feelings ...
And the concept of "youth" does not exist in the business hierarchy. There is a status of "superior", "subordinate". In the morning, employees of the company go to work along one path, you see a person from the back, you overtake him:
-Is it necessary to say hello to everyone you overtake, if you don't even know everyone?
-who should be the first to greet?
-if you are overtaken by a senior in position?
- Good morning Maria.
  I'll try to suggest:
  - It is not necessary to greet all colleagues, especially those whom you do not know;
  - usually greeted when meeting, not when overtaking. Unless in our reality, in such a situation, silence will be considered impolite, poor upbringing, arrogance;
  - in business practice, the subordinate is the first to greet, the superior gives his hand (by the way, this is in the article);
  - if the senior in position overtakes ... Do you say hello? What is the reaction to this? I think that out of politeness, a higher-ranking employee is answering you. But at the same time, he may think that you distracted him from his thoughts, that you are delaying him, that you are being overly intrusive, and so on. And again: they don't say hello to the back.

Good day! Please tell me where to get video materials for conducting classes with employees medical organizations to teach how to properly greet patients and staff of the institution.

Hello. Kate.
I don't even know where to redirect you ...
It is unlikely that you will find a ready-made video guide for communicating between medical staff and patients. And in general, lessons on speech business etiquette. I would only advise you to find an agency or freelancers in your city who would film real communication, as it is in healthcare institutions. And then agree with the etiquette teacher about the analysis of the recorded episodes in the lesson. And it is better not just to disassemble them orally, but to play the correct communication scenarios with the training participants. It will be more efficient.

Hello! I work in kindergarten! In our work there is an obligatory point - to teach children to say hello !!! ... But I noted ... that their parents should also be taught to pronounce the words of greeting! I would like to hold a consultation on this topic! How can I build a harmless, useful dialogue? Sincerely!

Hello Tatiana.
Parents of children are not yours " the target audience" literally. Therefore, you have no ethical right to teach them. That is, to act in relation to them in the role of a teacher. And you should not make comments to them either - this is not accepted by etiquette.
But not everything is so sad! You, as a teacher, have a fairly large arsenal of communicative and educational techniques. And you will probably be able to name them yourself if you put yourself in the shoes of your parents and ask how you would show yourself the importance of the rule to say hello.
Try it! I am sure there will be a lot of ideas. Only it shouldn't be one-time job, but systematic. Otherwise, knowledge will not develop into a skill, and skill - into a skill.
In general, you could discuss your problem with the entire team of the kindergarten and come up with, for example, a large target program on the formation of a space of politeness and attention. Games, drawing contests, homework with the involvement of parents, holidays ... Soon you will probably have matinees by February 23, March 8, then graduation. Include in scripts game moments that indirectly emphasize the culture of greeting ... Make it a habit to greet your parents with the whole group and in person. Up to using a handshake, even with moms.
The main thing in work is not to act as a mentor and not to point out the impoliteness of others. Be very subtle. And with a smile!
You, Tatyana, will succeed! Good luck!

One of the conditions for creating a positive business image is knowledge of the rules of etiquette and the ability to behave in accordance with them.

Etiquette is a more or less ritualized form of meaningful communication, which makes it much easier and more comfortable.

The language of etiquette regulates the hierarchy of age, political, service, sex differences of people, it stipulates the situation in advance and offers ready-made models of specific behavior.

Nowadays, etiquette has significantly democratized, but nevertheless it has retained the rules and symbols of what is called politeness, good manners, decency, good form or good manners, developed over the centuries.

Etiquette includes whole line rules that form the basis of the code of conduct adopted around the world for business communication. Let's consider these rules in more detail.

A greeting is the first sign of politeness. Since ancient times, people have paid respect to each other through greetings.

The greeting should never be loud or intemperate. You need to greet only those to whom you are introduced. But you can also greet those people with whom you often meet.

International greeting etiquette is generally the same: different form, in various ways to wish each other a good day, morning or evening, health, success in work, kindness and prosperity.

In the greeting, try to express your goodwill and sympathy. Pronounce the words clearly, do not rush. Take the time to smile at the person you are addressing.

The basic rules for such greetings are that a man should be the first to greet a woman, a younger man - with an older one. You shouldn't wait to be greeted. Be the first to take the initiative.

The incoming person always greets first. When they come to visit, they first of all greet the mistress of the house, then the owner, then the others.

On the street or in the lobby, the overtaker always greets first. A man should be the first to bow to a woman passing by. A woman is the first to greet a man if she overtakes him. She is the first to greet in those cases when she walks by a group of people standing or joins this group.

The first one to greet is a woman walking in a group of men, a woman walking alone or with another woman.

If a man is alone, he greets the first man who is in the company of a woman. A man, greeting a woman, takes his hand out of his pocket and a cigarette from his mouth. The woman slightly tilts her head and responds to the greeting with a smile; she may not take her hands out of the pockets of her coat or jacket.

In most countries of the world, including ours, it is customary to kiss a woman's hand as a sign of greeting. This is usually done on especially solemn occasions as a sign of special respect for a woman. Kissing the hand of a usually married woman, while you should not raise it too high, try to bend over to the hand yourself.

When greeting, an expression of respect for the person is manifested by standing up. A man should always stand up unless it is inconvenient for purely "technical" reasons. In such situations, the man shakes hands with a bow or, if this is impossible, simply greets with a bow.

Elderly men are also allowed to greet while sitting, but with a mandatory bow, and with a woman - slightly standing up.

Ladies have the right not to get up when they are greeted.

But if an elderly man greets a young girl, she must get up.

After greeting a man can sit down only when a lady sits down or when she invites him to do it. In the same way, the junior should sit after the senior, the subordinate after the boss.

When you meet your friend in a cafe or restaurant, greet her by standing up from a chair. If a lady decides to come up to you, go up to meet her.

A man should stand up when a woman enters the room, to whom he pays special attention (who enjoys his special respect).

You can only greet your acquaintances while sitting at a table in a restaurant or cafe with a nod of your head. They bow to the elders and women, slightly standing up from the chair. If you are in the company of a lady, then you do not need to get up.

The greeting is usually accompanied by gestures: a handshake, raising a hand, a nod of the head, a bow, and sometimes a kiss of a woman's hand.

The handshake is a traditional, symbolic gesture. The meaning of the ancient custom of giving out the right hand for greeting is to show that there is no weapon in it. Now a handshake is an indispensable attribute of any meeting or farewell. It can be different in meaning 2.

The gesture, when the hand moves forward straight, and the hand serves as a continuation of the line of the hand (while the hands remain in the same position), indicates that equal people have met, who have a sense of respect and mutual understanding for each other.

The hand is given firmly and at the same time somehow affectionately gallant. We feel that she is very suitable for ours. This is how a confident person gives his hand, who knows what he wants, but can also adapt to us.

If the hand is shaken firmly, but there is something frozen in the handshake, and we have to, as it were, adjust our hand so as not to feel a piece of wood in our fingers - a tough person greets us, who knows what he wants, in critical situations requiring only adaptation from others.

When a partner shakes his hand firmly, but there is something possessive in the way he takes and holds ours, and we have to jerk our hand slightly to free ourselves from the grip, we can assume that this person wants a lot and that "horrible into his hands ”, will not release.

By turning the palm differently, you can give this gesture different meanings. When your hand grasps the other person's hand so that it is facing downward with your palm, this is a domineering handshake. It indicates that you want to dominate the communication process. In the event that there is a woman in front of you who also holds out her hand with her palm down, this, on the contrary, means waiting for support or is a provocative hint of a kiss on the hand and a kind of coquetry.

When you reach out with your palm facing up, it is a submissive handshake. It is sometimes necessary in situations where you need to give the initiative to another person or allow him to feel like the master of the situation.

Shaking with a straight, unbent hand, like a domineering handshake, is a sign of disrespect. Its main purpose is to

Shaking with your fingertips resembles shaking with a straight, unbent hand: instead of a hand, only fingers are enclosed in the palm. The purpose of the initiator of this handshake is to keep the communication partner at a comfortable distance. A softer version of such a handshake is that the partner gives a hand, the hand of which is deflected downward from the line of the straight arm.

When shaking hands, you should pay attention to the position of the body of the greeting people. If the partner, extending his hand to you, leans forward with the body, the ego indicates his interest in communicating with you, his disposition towards you. If, with his hand extended, his body remains straight and even tilts back a little, and his head is slightly raised (chin is lifted up), then we can assume a somewhat arrogant attitude on his part.

A handshake with both hands (sometimes called a “glove”) is quite common. Its meaning is to demonstrate that its initiator is honest and can be trusted. With this handshake, you take your partner's hand with your right hand and additionally wrap your partner around him with your left.

Another form of this gesture: while shaking your partner's hand with your right, you also pat your left. To convey the overflow of feelings, the left hand is used, which is placed on top of the right hand. The degree of depth of feelings depends on where the hand is placed. Putting a hand on your partner's elbow expresses more feeling than grasping the wrist. If the hand is on the shoulder, it means more feeling than when it is on the forearm.

Shaking hands with both hands is permissible only in relation to close friends and well-known people. You should not use this gesture in relation to clients and partners, because in such a meeting situation they feel extremely uncomfortable. Nevertheless, many politicians persist in using it. To be convinced of this, it is enough to recall the TV reports about the meetings of politicians and leaders from our recent past, and even the present.

There are also several handshakes informal communication... First of all, it is a gesture when the hand is presented from the side with a wide gesture. If it is typical for this person, then this speaks of his desire to impose himself or simply of the simplicity of his character. If such a gesture is generally not typical for a given person, then this is an indicator (sometimes demonstrative) of the closeness of the relationship.

Handshake with a straight hand

The gesture, when a quick mutual clap on the tips of the fingers is made as a handshake, is usually used to commemorate the successful result of close mutual cooperation in an important matter for both partners. In some cases, this “handshake” is in the nature of an established tradition. But most often it is a kind of game in youth teams.

To get more information about a person by shaking hands, one must also take into account its intensity and duration. A handshake that is too short and lingering with very dry hands may indicate indifference. On the contrary, a prolonged handshake and too wet hands indicate intense excitement. A slightly elongated handshake, along with a smile and a warm gaze, demonstrates friendliness. However, it is not worth keeping your partner's hand in your hand: he may have a feeling of irritation - he seems to have fallen into a trap.

The difference in views on handshaking among foreigners should be taken into account. For example, when meeting with business partners from Asia, do not squeeze their palm too hard and for a long time. On the contrary, Western European and American colleagues hate sluggish handshakes, because they value athleticism and energy. They should shake hands vigorously and strongly.

It is always recommended for men to greet each other by exchanging handshakes, women - by mutual consent. When a man is introduced to a woman, the woman is the first to offer her hand.

The same priority belongs to both older people and the elders in the hierarchy: the older woman extends the first hand to the younger one, the woman - to the man, the leader - to the subordinate.

When shaking hands, you do not need to shake the hand of the welcomed person too tightly. This rule should be especially remembered by men when they shake hands with a woman. Give your hand in a free and confident gesture. The handshake should be short.

Men, when greeting each other, do not need to take off their gloves. But if one has taken off, the other must also take off. A hand without a glove is given to those who want to express special respect. Not accepting an outstretched handshake is a serious offense.

When meeting on the street, a woman, greeting, may not take off her glove (everyone takes off the mitten), but a man must do it. If a woman still takes off her glove, this is a sign of special respect. This should be the norm for older women and men.

Handshaking is not always necessary when acquaintances meet on the street or employees in the premises of an institution or enterprise. When a visitor enters the manager, it is enough to confine himself to a polite and correct greeting: "Good morning", "Hello", etc. etc., while making a slight bow with your head and smiling slightly.

A handshake should almost always be initiated by a woman. But in some cases, a woman, as well as a man, is not the first to reach out to a person who is much older than himself in age and higher in official position. There is a general rule: an elder initiates a handshake, a woman gives a hand to a man, a married woman is unmarried; a young man should not be in a hurry to be the first to shake hands with an elder or a married woman. Shaking hands, men usually say a short greeting: "My respect ...", "Glad to meet you (see you)", "Good afternoon ..." When greeting a man, according to the rules of politeness, you should ask: "How is your wife's health?" , "How are your children doing?", "How is your mom doing?" etc.

If, entering a room where there are several people, you want to shake hands with one person, by etiquette you should definitely reach out to everyone else.

A man should be seen as a sign of special respect for him if the woman first greeted him. Welcoming a woman on the street, the man takes off his hat and glove. When he greets someone from a distance, he makes a slight bow and touches his hat with his hand or slightly lifts it.

The address, that is, the word that is used to call the person to whom they are speaking, plays a very important role in etiquette, since the form of further communication depends on how you address the person.

Appeal is the first indicator of our attitude towards a person, our intentions and, in general, our common speech culture.

Attracting attention is the main task of the appeal, which is built on the basis of the occupation or any other signs. Appeals also include ways to attract attention without specifying the addressee. All forms of appeals are divided into two groups: appeals to strangers and to familiar people. Let's start with the first group.

In everyday business practice, when contacts between people are minimal (for example, on the street, in transport, in a store, etc.), an appeal is usually expressed in the form of a question, a small request, or just a short

h messages.

L If the appeal is expressed by a question

or a request, then it begins with the words: "I'm sorry", "I'm sorry" (less often "I'm sorry to bother you"). There is a shade of apology here for the fact that we are distracting the person, we ask him to pay attention to us.

In everyday communication, very often a request or question is used without the preliminary words "sorry" or "sorry". Then they are replaced by the word “please” (for example: “Tell me, please, how to get through ...”).

However, it is not always possible to do without a specific appeal. In this case, the question naturally arises: what is the most appropriate appeal here?

In many languages, there are universal polite addresses to a stranger. In Polish, for example, "Pan - Pani", in French - "Monsieur - Madame", in German - "Herr - Frau", in Spanish - "Senor - Senora", etc. In the vocabulary of the modern Russian language there is a gap - there is no word that could serve as a polite and at the same time sufficiently universal appeal to a stranger.

Until recently, the appeals “comrade” and “citizen (citizen)” were accepted in the official appeal. The address "comrade" came to us on the wave of the revolutionary movement and began to spread rapidly in the first years of Soviet power. Most often, the word "comrade" supplemented the professional

belonging of a person ("comrade seller", "comrade militiaman", etc.).

The word "comrade", which arose in the merchant environment to denote companions in the sale of goods, later began to be practiced at different levels of communication and then became widespread throughout the Soviet period, although it did not satisfy all the requirements of the generally accepted appeal: such an appeal retained the party-class character and did not single out a person by gender.

In modern Russia, in connection with the politicization of public life, the rejection of the norms of communication imposed by the communist regime, the word "comrade" has become in a sense disgraced due to a certain attitude towards him that has developed under the influence of the media. The political meaning of this appeal came to the fore and overshadowed all its other meanings.

The appeal "citizen", like "comrade", replaced after the revolution a number of appeals indicating the social status of people. The modern address “citizen” has two connotations. The first emphasizes the formality and severity of the address (for example: "Citizen! You are violating public order"). It is no coincidence that the convict is ordered to address the authorities in this way.

The second shade of the reference "citizen" has an everyday meaning (for example:

"Citizens, keep order"). However, in this case, the appeal "citizen" has a clear touch of formality, emphasizing the distance between the communicants. Therefore, it cannot be used in all cases.

In recent years, in official and business circles, the most common form of address has become the word "lord (" sirs) "*, which requires mandatory indication of the position or occupation or surname (for example:" Mr. Ambassador "," Mr. Director ", etc.). NS.). This word emphasizes that people of this social group are free and independent in their actions.

For the plural, such an address has the form "lama and gentlemen"

more than any other social group in modern Russia.

However, this form of treatment has not yet become the norm in everyday life. And we must admit that in our still very dysfunctional and angry society, the address "master" is not always appropriate. Indeed, many of us have clearly not grown to "masters" because of our beggarly existence. To be addressed with the word "lord", you must not only be one, but also feel worthy of such treatment. Apparently, it will take some more time for the words "lord" and "mistress" to cease to be used in an ironic sense.

This attitude is a legacy of the Soviet past, when class enemies were called masters. And now, when we have already stopped talking about the class division of society, it would be useful not to be ironic, but to remember our history.

The word "lord" - owner, master, ruler - was formed in the common Slavic language with the help of the singularity suffix -in from the word Lord.

This was the name not only of the Lord God, but also of the earthly master and ruler.

If we turn to the universal appellations that exist in other languages (pan, herr, senor, etc.), we can see that they have the same meaning as the Russian address "master". This similarity of meanings can be explained by a common human factor: an appeal to an adult in a neutral situation presupposes, first of all, expressed * politeness, respect and reverence.

In the meantime, many of our fellow citizens are quite satisfied with the faceless and to some extent even offensive for a person as a person (and not a biological individual) treatment on the basis of gender: "man" and "woman" (for example: "Man, you forgot change" or " Woman, go ahead ”). We hear such and similar appeals more and more often in the store, on the street, in transport. People who know the literary language are jarred. And this is understandable, since the addresses "man" and "woman" are outside the boundaries of the literary language, because they do not have a respectful connotation.

Since in today's Russia there is no established form of address at the everyday level, an unfamiliar adult, as already indicated, can be addressed with the words: "Allow me ...", "Excuse me ..." or "Be so kind ...". It is most convenient for young people to refer to the words "young man" or "girl", but only when they refer specifically to young people, or at least to youthful people. In life, you can often hear how, say, an elderly saleswoman in a store is addressed: "Girl, weigh me ..." You can often hear the offended answer: "What kind of girl am I to you!"

Thus, in many cases, when one does not want to use official addresses such as “comrades,” “lord,” “citizen," or sex-based “man” and “woman,” today's Russian finds himself in a difficult situation. Hence the attempt, V. Soloukhin, undertaken back in Soviet years, artificially introduce into circulation the words "sir" and "madam". However, this attempt was not crowned with success, apparently due to the fact that it is very difficult to transform these obsolete words into living and common words by a willful decision.

Much better fate the address "colleague", which is now more and more actively used in business and office communication. “Colleague” denotes not only and not so much the very sign of the profession as equality in it or the sameness in business or official activity. In addition, such an address has a respectful connotation, especially if you say: "Dear colleague." Such an appeal of people to each other is most often used in the field of mental work.

Some areas of activity have their own specific appeals. So, when we come to the doctor for an appointment, we usually turn to him (regardless of whether he is a man or a woman) with the words "doctor". Doctors themselves often use the word “colleague” when communicating with each other.

All the cases of the use of forms of address discussed above related to communication with strangers. Now let's talk about how you should contact a familiar person.

The rules for addressing coworkers are usually determined by the general style of relations, as in any team. The appeal "you" first of all testifies to the high culture of the one who addresses his colleague. It emphasizes respect for him. A well-mannered and correct person always uses this polite form of address, regardless of who he is talking to: whether it is his immediate superior or a subordinate, the person is much older or younger.

Addressing "you" never demeans, even if you have to talk with an unpleasant or little-respected interlocutor.

Addressing "you" in a business setting is undesirable. It is permissible only when it can be reciprocal or conditioned by informal relations.

Often, the boss refers to a subordinate simply by his last name. Such appeal has a shade of insufficient respectful attitude especially in a formal setting and should be avoided. It is preferable to contact colleagues by name and patronymic, which is a manifestation of respect for them, as well as an indicator of their authority in the team.

Address only by patronymic (Petrovich, Semyonich, Nikolaich) is semi-official. On the one hand, it shows respect for a person, but on the other, it claims to have a fairly close relationship. Such an appeal is possible on the part of an elderly subordinate to a relatively young boss. In a similar way, an older employee can be addressed by his younger boss. With such an address, the conversation usually takes place on "you".

Do not meet the requirements of etiquette and address by name and patronymic, but the "you", often used by older people but by age or position in communication with subordinates or younger ones.

One should not abuse the address only by name, and even in the American manner in an abbreviated version. In our country, from time immemorial, it has been customary to respectfully call people by name and patronymic, this is our tradition. You can refer to your closest colleagues by name if they are young and do not mind such treatment. However, in this case, it should be borne in mind that in an official setting, in the presence of other people, especially subordinates, you need to call each other by first name and patronymic or, if necessary, even by last name with the addition of the word "master" (you can "comrade") ...

Semi-official is also an appeal in the form of one, albeit full, name (Vladimir, Leonid, Alexander). But unlike the address-patronymic, it can be used when speaking both "you" and "you". Most often, such an appeal is used in a serious conversation or when the speaker is dissatisfied with something.

The abbreviated form of the name (Volodya, Lenya, Sasha) is used only in an informal setting or in everyday life when communicating with relatives and friends. The use of an address by name with the suffix -k (a), for example: Volodka, Lenka, Sashka, is considered familiar, although in a youth environment it is quite appropriate, since it indicates the simplicity and relaxedness of the relationship.

The rules of introduction and acquaintance allow you to quickly establish the necessary and useful connections. Etiquette contains certain rules that indicate when and how to be presented and presented, and they should not be neglected. Here are some of them.

The younger ones are introduced or, if necessary, they themselves are introduced to the older ones.

A woman, regardless of age and position, never introduces herself to a man first.

There may be exceptions to the latter rule, for example, if this woman is a student and the man is her teacher.

In business relations, it is customary to make a presentation through an intermediary in the person of a common, well-known person. In this case, they first ask permission from the person to whom they are presented. If people who are equal in their social or official status meet, then the mediator can immediately introduce the interlocutors without warning.

The official presentation formula usually sounds like this: "Let (allow) you to introduce ..." After that, you need to give a first name, patronymic or last name. If you want to be addressed by your name, tell the person you are talking to. If you want more respect for your person, introduce yourself by name and patronymic. When you want to emphasize the formality of communication, give only your last name.

It is also permissible to introduce without these preliminary phrases, simply calling the interlocutors: "This is Ivan Vasilievich, and this is Vera Andreevna."

When meeting people, it is customary to say: "Very happy", "Very nice", "Extremely happy", but lately they are increasingly dispensing with these words, replacing them with others more suitable for the given case. Usually these are pleasant and respectful words that allow you to cement the acquaintance. Most often it happens to be a compliment said to the place. And if we add to this that you have already heard something about the person to whom you are introduced, and are glad to meet in person, then it will be quite in the spirit of our time.

The presentation can be one-sided, when the one to whom it is presented is a person who occupies a high official position, and therefore does not need introduction. Thus, introducing to such a person, for example, a new young employee, the mediator usually says: “Viktor Ivanovich, let me introduce you to our new manager, Alexander Andreyevich Grechikhin”. In this case, the intermediary can, if necessary, add a few words about such an employee or about the company in which he previously worked.

When you introduce someone or introduce you, try to watch the conversation.

ku in the face. And smile. An acquaintance started with a benevolent smile will surely have a positive continuation for you.

It is much more difficult to establish a business acquaintance without intermediaries. This requires a lot of tact, especially when the person with whom they wish to meet does not see a great need for it. Then an excuse is needed for acquaintance. In business relations, they may be the presence of common business interests, mutual benefit, etc. If there is an urgent need for acquaintance, and you have not found an acceptable reason, then you should, bowing slightly, just give your hand and clearly identify yourself. At the same time, you should not name your ranks and titles (if any) yourself until you are asked about it or someone from those present who knows you tells about them. And one more subtlety: on official receptions a woman presents herself only to a woman.

The rules of presentation and acquaintance in an informal setting also have their own conventions. So, for example, when you are invited to a home evening, to the theater or to any company, it is advisable that people are introduced to each other by the hostess or the owner of the house, the organizer of attending an event or show.

In the event that you yourself arrange an evening, for example, a friendly meeting, your duties include meeting guests and introducing them to those already present. If the guests are of about the same age and status, then the later arrivals must be introduced first. In other cases, the general rules apply.

Dating difficulties arise especially often if you come later than others. How and to whom to introduce yourself when you see people you know and do not know along with? In this situation, you need to approach the owners to say hello, and bow politely to the rest of those present. But in no case should you greet your friends in the first place, leaving the rest of the people unattended. The owner of the house will introduce you to everyone at once and sit you in an empty seat. The latecomer can then himself get acquainted with the closest neighbors at the table. If you come with your wife, then, as a rule, she should introduce you, not you. The wife is also the first to greet the hostess and owner.

Let's point out a few more general rules of dating. When a man is introduced to a woman, he stands up and bows slightly. In such cases, a woman does not get up. At the same time, she is the first to offer a man's hand, but does not shake it. In this case, a man should shake hands.

The first to extend his hand is the person to whom the other was introduced. The elder extends his hand to the younger. The person who has just been introduced is patiently waiting when it will be possible to finally respond with a mutual shake of the hand.

In order to get to know a lady in the company of a man, another man must first get to know her companion.

Among peers, it is quite acceptable to call only a name when meeting. Do not say, introducing your companion or companion: "This is my friend." This emphasis on personal relationships can offend others. Just state the name.

You should not introduce your companion for a short meeting (on the street, in transport). But if the conversation drags on - you need to introduce strangers to each other. When parting with a new acquaintance, it is recommended to demonstrate your affection for him, for example, with the following words: "It was nice to meet you."

Article 340. Copies of cassation complaints, submissions Article 341. Leaving cassation complaints, submissions without movement

This article of business etiquette will reveal the rules of greeting etiquette.

Outside

According to the etiquette of greeting - when greeting friends, it is necessary to make a slight bow (tilt of the head, but not the whole torso), be sure to remove the cigarette from your mouth and hands from your pockets.

It is not necessary to take off your glove when shaking hands, but if your friend has done so, you should follow suit. A woman can only take off her glove as a sign of great respect (for example, when greeting the elderly).

The first to greet the younger or social status, a man - with a woman, as well as with his acquaintance, if there is a woman or an elderly man next to him (in this case, you need to bow to both the acquaintance and those who are next to him). A woman is the first to greet not only an older woman, but also walking unaccompanied, if she herself is in the company of a man.

In difficult cases, when the status of an acquaintance is approximately equal to yours, it is better to say hello first. This will not only not drop your dignity, but, on the contrary, will be evidence of good manners. In the French military regulations it was said: "Of the two officers, the one who is more polite and educated is the first to greet!"

If your companion greeted people you do not know, it is better to join him in greeting, if necessary, a performance takes place.

When greeting and saying the usual phrases in such cases ("Hello!", "Good afternoon!", "Good evening!" If he said, for example, "Good evening," the answer should be in other words.

In room

The etiquette of greeting says, whoever you are - director, academician, elderly woman or schoolboy - when entering the room, greet the first. If there are a lot of people where you have come, it is enough to limit yourself to a general bow. Say hello and only shake hands with those to whom you came.

When a visitor enters the man's office, he certainly gets up, leaves the table, greets her and makes her sit down.

When greeting a woman, a man can kiss her hand. This is a sign of special attention, respect, admiration, gratitude. To this form of greeting in different countries are treated differently. In the USA, for example, it can cause violent indignation of a woman and even be considered an insult, in Poland, on the contrary, it is a tradition. Just in case, when meeting, it is better to refrain from such a greeting, unless the woman is a celebrity. But if you dare to take the risk, do not forget that you need to kiss on the back of your fingers, bending low for this, and not raising the woman's hand to your lips. This kind of greeting is only appropriate indoors.

Having come to visit, a man, according to etiquette, must first of all greet the hostess, even if there are unthinkably charming girls or a strict director of the company in which the visitor works nearby.

How to reply to a greeting

A woman, answering a man's greeting, usually does not get up. But the hostess, welcoming the guest, gets up - this is required by the laws of hospitality. If the male guest came later than the others, the hostess may not rise. The host's children should get up whenever an adult arrives and not sit down until the guest is seated.

A man always gets up when a woman enters the room and stands until she sits down or moves to the back of the room. In public places - in a theater, restaurant, cafe, a man does not need to do this, but if a woman speaks to him, then it is necessary to get up and talk to her while standing.

If a woman greets a friend in a restaurant, passing by his table, a man just needs to stand up and answer with a nod of his head. If he is in the company of a lady, this does not need to be done.

In contact with