Track the goods of the new mail by the invoice number. Track the parcel of new mail. What documents are required to receive a parcel of New Mail

"Nova Poshta" is a company in Ukraine, founded in 2001, providing services for express delivery of goods and documents for individuals and businesses. So, for a not significant period of time, the network acquired the features of a postal giant in Ukraine. Today, there are more than 2300 branches in the country through which the delivery of goods is carried out. In addition to issuing locally, the company also provides a service targeted delivery in 28 thousand settlements!

Track the parcel of New mail

Methods for tracking parcels on the territory of Ukraine include the simplest options using the parcel track numbers. Track number is assigned for each shipped cargo individually and may contain various options digits:

• parcels with 11 or 14 digits transported within the country;
• 13-digit numbers on international parcels or shipments.

To check the status of cargo movement, as well as its location, you must enter the original number on the "New mail" portal, which has the ability to check parcels on the international route.

Tracking of parcels is carried out in an automated way by entering the number indicated in the upper left corner of the document in the "tracking number" column.

How to find a parcel by track number of New Mail

In order to find out the location of the new mail parcel, you will need the TTN - the invoice number, where the delivery information is indicated. This waybill is carried by the sender of the parcel, which he receives at the time of sending the parcel. The TTN number is located in the upper left corner of the consignment note. This code is the tracking number for the tracking of New Mail, which you can enter in the search box for the parcel on our website or on the official website of New Mail.

Tracking packages for Aliexpress New Mail

To clarify the parameters of cargo and transportation within the country, it is necessary to view the numbers of the consignment note and declaration. From 11 or 14 digits of the TTN number, you can find out about the type of delivery of the parcel. For online stores, parcels begin to be numbered from 2, and for courier companies from 1.

For delivery from foreign countries, including the USA, Europe, China, Poland and the Baltic States, there is a special 13-digit invoice tracking number. For tracking foreign parcels on the "New mail" portal, you must enter the tracking number and mobile phone numbers.

According to international standards, international parcels are labeled according to the short designation of the countries from which the cargo comes. For parcels from the USA, the designation US is used. To clarify the type of parcel, the first two letters were introduced, placed at the beginning of the code, which symbolize the type: parcel post, letter, express parcel. All data on international parcels are entered in accordance with the rules customs union... For goods from China, the short designation will include two letters - CN, which correspond to the name on English language state.

How to track the cargo of the company Novaya Pochta by last name?

Unfortunately, today it is not possible to track the parcel of New Mail only with the help of the surname. Tracking is possible by the TTN number. If the sender, for any reason, did not provide the number to you, then in most cases the carrier independently sends this number to Viber or SMS.

If you are a sender and you need a parcel number, then together with your passport and the phone number that was indicated in the shipment, contact any New Post office to restore the TTN.

How to find out - where is the package of the New Mail?

To check the location of the cargo - enter the cargo number in the field at the top of the page and click the button. You will see the warehouse number or the route of the shipment.

You will not be able to find out more detailed information (for example, to see exactly where the courier or the NP car is now, with an accuracy of up to ten meters).

How to track the parcel of New Mail by phone?

This is not possible now. On the official website, Novaya Pochta asks for a phone number along with the TTN number and only in order to provide more detailed cargo tracking results.

How to track the parcel of New Mail by SMS?

If you do not want to track the sending of New mail on-line and it is more convenient for you (or you need to - in the absence of an Internet connection) do this using SMS.

Then send an SMS to 4404, in which you must indicate the number of the express invoice. More details about this service can be found on the official website of New mail - SMS-Trekking.

What if the delivery time specified during tracking has been exceeded and the package has not yet been delivered?

In this case, the recipient must contact directly the carrier - Nova Poshta, and find out what caused this delay. You can do this by using the free phone number 0800500 609. Usually, when the delivery time was exceeded due to the fault of the courier company, at the time of receipt you can write a statement, give you the opportunity to receive monetary compensation for the inconvenience caused.

Why does the site indicate that the parcel is already at the department, but the SMS message has not arrived?

Now a very popular method of notifying users about the arrival of a shipment is not only mobile connection, but also a Viber messenger. Therefore, try to open this application on your phone - perhaps a message from Nova Poshta is waiting for you there. In any case, it is not necessary to wait until you receive an SMS - if during tracking you see that the parcel is already waiting for you, then you can safely go to your office and receive the cargo.

What documents are required to receive a parcel of New Mail

Depending on the declared value of the cargo, the conditions under which you can receive it also differ. If the amount does not exceed UAH 5000, then all you need to receive is to know the track number of your shipment. In the event that the amount is greater, the relevant document that will allow you to issue the shipment is:

• all types of passports of a citizen of Ukraine (including foreign, diplomatic or service).
• passport of a foreign citizen.
• driver's license.
• pensioner's ID.
• student or military ID.

Can I inspect my shipment before I pay for it?

Nova Poshta strongly recommends that every client, regardless of the value of his parcel, review it at the branch. Situations during delivery are different, so it may happen that the contents of the shipment is damaged or does not meet your expectations. Only if, in the presence of an employee of the department, you inspect whether everything is fine and whether you are satisfied with everything, in the event of any problematic situation, it will be possible to quickly solve it. In all other cases, no claims will be accepted.

Why is the amount for the delivery of the parcel indicated on the site, but I have already paid everything to the sender?

When tracking, the company indicates as a reference data how much it will cost to deliver each shipment. This is done for the convenience of both the sender and the recipient - you can always be sure that all the information you know was correct. Therefore, if you have already paid for the shipment, the second time you receive it, you will not need to pay the same amount - the sender did it for you.

How can I change the final delivery address for my shipment?

There are very different situations in life, some of them lead to the fact that your parcel requires readdressing and a new delivery address. This can be done as follows:

• you can contact the company by phone 0800500609 and voice your desire for this option. Next, the operator will tell you what next steps you need to take.
• you can fill out an application (you can print it here https://novaposhta.ua/uploads/misc/doc/Form_Readdress.pdf), and use it to change the delivery address.

A necessary document in order to carry out a readdressing is a passport (internal or foreign). This service is available to both the sender and the recipient.

Tracking statuses of New Mail

For a correct understanding of the status of your parcel, pay attention to the table below. Each status has been assigned a delivery status designation.

The history of the creation and development of Nova Poshta

The history of the formation and development of the Novaya Pochta company is quite fascinating. Initially, the total number of personnel, the future giant, did not exceed 7 people, and start-up capital made up - 7 thousand dollars!

Just 15 years ago, in Ukraine, the main carriers of goods were minibus drivers or train conductors ... During the first three years of the existence of the business, it was difficult for a small staff to promote nonsense to the masses. Ukrainians were suspicious of people they did not know. Citizens had to mentally rebuild, gradually moving away from the already familiar scheme: cargo, bus driver, recipient.

During the next 2005 - 2006. The company appeared as regular customers and competitors! The business owners themselves claim that it was then that the turning point in the development of the company's service came. Thus, "New Mail" sought authority. At the same time, the network began to grow throughout the country. So, there were head offices in Kiev and Poltava. New branches appeared like mushrooms after the rain!

For the period 2007 - 2008 The company has already been represented in all regions of the country! Since 2009, "New Mail" has begun to develop at a phenomenal pace annually increasing the number of delivered parcels by three! The number of representative offices and points of delivery also increased proportionally. In the same year, the business took the first positions in the rating of express delivery in Ukraine.

Currently, the company continues its sustainable development, showing encouraging results!

Services provided by Nova Poshta

The assortment of the postal company includes a wide range of services. The client has the opportunity to use:

• Fast delivery of parcels to anywhere in Ukraine;
• Cargo storage service;
• Return delivery of documents;
• Call forwarding;
• Redirection;
• Parcel packing service;
• Money transfer;
• SMS tracking.

Also, international delivery of goods is very popular, such a service is provided by Nova Posta International LLC.

Nova Poshta parcel tracking

The logistics of the company are quite developed, and tracking shipments is not difficult. All movements of the parcel are recorded online and sent to the site of "New Mail".

How to do it? In the field "Invoice number", you must specify the relevant data that can be written out from the express waybill form. In the next field, indicate the mobile phone number of the sender or recipient, and click on the "Find" button. As you can see, everything is simple!

What if the package is not tracked or delivered

For a high-quality resolution of the issue, you should use the feedback service at https://novaposhta.ua/ru/contact. And they will definitely help you!

send a parcel

No documents needed. If the declared value of the shipment exceeds 50,000 (fifty thousand) hryvnia, then a representative of the "New Mail" company may ask the sender for documents confirming the cost of the shipment (sales receipt, invoice, etc.).

Freight compartments (without weight restrictions) and targeted pick-up / delivery carry out acceptance / delivery of a shipment, one piece of which does not exceed the following parameters:

• weight (actual or volumetric) - up to 1000 kg;
• length or width - up to 300 cm;
• height - up to 170 cm.

Post offices (up to 30 kg per piece) accept / issue a shipment, one piece of which does not exceed the following parameters:

• length, width or height - up to 150 cm.

"PrivatBank" post offices (up to 30 kg) issue a shipment with an actual weight of up to 30 kg per shipment:

• weight (actual or volumetric) - up to 30 kg;
• length - up to 61 cm;
• height - up to 37 cm;
• width - up to 35 cm.

Mini-compartments (up to 10 kg per shipment) carry out reception / delivery of shipment with actual and volumetric weight up to 10 kg:

• weight (actual or volumetric) - up to 10 kg;
• length - up to 55 cm;
• width - up to 25 cm;
• height - up to 35 cm.

To find out about the possibility of receiving / issuing a shipment, in terms of dimensions or weight, it exceeds the permissible limits, you can call the contact center by phone 0-800-500-609, or at the nearest branch.

The company "New Mail" provides packaging services. The branch of the company can provide you with branded plastic bags for documents (25x36 cm) and packages for small items (38x40 cm). In addition, you can use paid types of packaging: crate, box, stretch film, etc.

Lathing- this is special view packaging, which is a structure of wooden planks and slats, as the basis for securing items. The crate protects shipments during transportation (used for large, fragile or valuable shipments).

List of items subject to crate:

• metal products and structures of irregular shape or with protruding parts;
• mechanisms (compressors, concrete mixers, etc.);
• motorcycle equipment (motorcycles, mopeds, ATVs, bicycles, etc.);
• car parts (engines, gearboxes, bridges, suspensions, cardan shafts and other parts with protruding parts or in a dirty condition, etc.);
• industrial, commercial or sports equipment;
• self-service machines (iboxes, Kavomats, etc.);
• plumbing (baths, showers, etc.);
• cabinet furniture (chairs, tables, cabinets, wardrobes, etc.);
• upholstered furniture (armchairs, sofas, poufs, mattresses, etc.);
• glass (window, automobile, stained glass, etc.);
• window;
• doors.

List of items prohibited for carriage:

• Cash (signs), including foreign currency, securities;
• Firearms and their parts, ammunition;
• asbestos; flammable, flammable and explosive substances, radioactive substances, other dangerous items with appropriate labeling (non-combustible gases, oxidizer, infectious substances, self-igniting substances, poison, radioactive substances, hazardous substances when humidified, harmful substances, poisonous gas)
• Cylinders with liquid and gas (except for empty cylinders with a twisted or missing valve);
• Car batteries, batteries for motorcycle and agricultural equipment (excluding empty batteries)
• Animals (animal remains) and plants;
• Foods that spoil quickly;
• Sending requiring a special temperature regime;
• Other items that are prohibited by the current legislation of Ukraine;
• The consignments emit an odor, are dirty and may cause harm to other consignments or damage to the health of people or animals.

Only Sender... Without registration of a return from the Sender, the cargo will not be returned. To return the cargo, the Sender must contact any branch with a passport and express waybill number and write an application for the return of the cargo. Also, the Sender can contact the contact center by phone number 0-800-500-609 (if the cargo is transported from branch to branch and assessed value cargo does not exceed UAH 10,000) for processing the return of cargo by telephone (the application is accepted only from the phone number indicated in the express invoice) or to issue a return in the online chat on the company's website at Personal account: //novaposhta.ua (if the cargo is transported from branch to branch and the estimated value of the cargo does not exceed UAH 10,000).

When returning a shipment (at the time of writing a return application), you must pay the cost transport services and storage surcharge (if any). It is not possible to cancel an application or request for a refund.

The express waybill number can be restored at any branch of the Nova Poshta company. To do this, the Recipient must provide contact number phone and passport, Sender - fill out the appropriate form and provide a passport. Please note that the consignment note number can be restored by the Consignee only after loading the goods in the Sender's office. If the cargo is sent to a legal entity, in this case, the representative of the legal entity or private entrepreneur must provide a passport and power of attorney to restore the invoice number.

Receive the parcel

Transit warehouse- this is the central warehouse in the region, where the parcels are disbanded and sent to the departments indicated in the invoice, in other words, all goods are delivered to the transit warehouse, after which they are redirected to different departments of the city, region.

The EH number is reported by the Sender. The EH number is also indicated in the SMS message about the arrival of the shipment at the department.

You can restore the EH number in the department and receive the shipment if you are the Recipient of the EH shipment. To do this, you need to provide your phone number and show an identity document; for legal entities, a power of attorney is also required.

Shipments can be received if there is an invoice number, without providing an identity document, provided that the following conditions are met: the declared value of the shipment is up to UAH 5,000 and the invoice indicates return delivery (return delivery Money, money transfer, payment control) for an amount up to UAH 5,000. If the conditions are not met, in this case, a shipment with a declared value of up to UAH 14,999 inclusive can be received if there are originals of the following documents:

• Ukrainian passport,
• passport of a citizen of Ukraine for traveling abroad,
• passport of a foreign citizen,
• military ID,
• pensioner's ID,
• policeman's certificate,
• driver's license (issued in Ukraine),
• student ID,
• diplomatic passport of Ukraine,
• service passport of Ukraine,
• permanent residence card,
• residence,
• migrant card,
• refugee certificate,
• officer's certificate,
• card of the Participant of the "Increase Opportunities" Program in plastic or electronic format (additional three requirements for issuance on the card, the Client knows the invoice number, the cardholder's data and the data of the Recipient in the invoice coincide, the Client is an individual (issuance to legal entities is prohibited)).

If the declared value of the shipment 15 000 UAH and more, in this case, it is possible to receive a shipment according to the following documents: passport of a citizen of Ukraine, passport of a citizen of Ukraine for traveling abroad, temporary certificate of a citizen of Ukraine, passport of a foreign citizen filled in Cyrillic and / or Latin letters (for items the recipient of which is a foreign citizen A foreign citizen's passport, filled with letters of a different alphabet, is accepted only with an apostille (official translation of the passport in Ukrainian).

An individual who is not indicated in the EN as the Recipient, and in the absence of the ordered "Delivery in person" service, must provide one of the following documents to receive the shipment:

• In accordance with the issued power of attorney and an identity document in accordance with the power of attorney (passport of a citizen of Ukraine, passport of a citizen of Ukraine for traveling abroad or a driver's license for shipments with a declared value of up to UAH 15,000);
• Passport of a citizen of Ukraine / passport of a citizen for traveling abroad, confirming the identity of the recipient specified in the express invoice, and at the same time own passport of a citizen of Ukraine / passport of a citizen of Ukraine for traveling abroad and the number of the express invoice (for items with a declared value of up to UAH 15,000) ;
• Own passport of a citizen of Ukraine / passport of a citizen of Ukraine for traveling abroad and the number of the express waybill, if the express waybill indicates the return delivery service "Money transfer" or "Payment control" and the amount of return delivery is not less than the declared cost of the item (for items declared value up to UAH 15,000);
• A document confirming the degree of relationship, if individual- a close relative of the recipient (for items with a declared value of up to UAH 15,000):
  - for a family - a passport of a citizen of Ukraine;
  - for parents - a passport of a citizen of Ukraine;
  - if the Recipient is a married woman, and her maiden name is indicated in the passport of a relative (husband, father, mother), then an additional document is a marriage certificate or passport of a citizen of Ukraine.

To receive shipments legal entity it is necessary to present the original power of attorney with the authority to receive the shipment and an identity document in accordance with the power of attorney (original passport - a citizen of Ukraine or foreign).

You can receive a shipment with a declared value of up to UAH 14,999 inclusive in case of minor discrepancies in the data (one letter in the name or surname) in the EN and the identity document.

You can receive a shipment with a declared value of up to UAH 14,999 inclusive with a significant discrepancy between the data (from two letters in the first and last name) in the EN and the identity document, if:

• provide your identity document and the number of the express waybill, which must indicate the return delivery of securities, payment control or money transfer (in the amount not less than the declared value);
• provide a completed power of attorney and an identity document in accordance with the power of attorney, and the express waybill number (for representatives of legal entities).

In other cases, the Sender must fill out an application for amending the data in the EH, specifying the correct data and contacting the department or the assigned manager.

Yes. Upon receipt of the first part of the shipment, you need to pay off the express waybill in full (in this case, in the EN, in the column " Additional Information on departure "the number of received places of departure and the list of barcodes of not delivered places are indicated).

Upon receipt, the Recipient has the opportunity to inspect the cargo. This is possible only after full payment for delivery services and the amount of cash on delivery. The cargo is inspected in the presence of a company employee. If the Recipient has comments on the cargo and wants to return it, he will be provided with a form "Inspection / refusal of cargo"... The form is filled in in duplicate with an indication of the reason for the refusal of the cargo. After filling out the form, the Recipient is returned the fully previously paid amount of funds.

You have every right to refuse the ordered goods, but there is also, but before ordering goods through the online store, the olx.ua bulletin board, you need to discuss or read the terms of payment and delivery of the goods. The current who sells, he immediately says that you look at the size chart well and die out correctly, since the goods will not be accepted back. If someone is not sure, then he does not throw money on the card, but pays off upon receipt of the goods, the goods came to a new mail, he looked at it, does not suit and does not pay for the money. But such a system is only in large internet shops, and in small ones, for example, that sell clothes, such a system does not work, you need to immediately put money on the card and only then receive the goods. Here you are not insured and you risk yourself, but at times cheaper.

Yes. After the courier contacts you to clarify the address and time convenient for receiving the shipment, you must inform that your shipment is forwarded to the department, indicating its number and address. This service can be used by both the Sender and the Recipient (within the same city)

If within 25 working days from the date of receipt at the recipient's office there is no request to receive or return the shipment, then it is considered unclaimed, and the company "New Mail" has the right to dispose of such shipment at its discretion.

To find out the possibility of receiving a shipment stored in the department for more than 25 working days, please contact the customer support service by phone 0-800-500-609 or the nearest branch (both the Sender and the Recipient have the right to receive the shipment).

To return the shipment, you need:

• come to the nearest branch and contact the operator;
• give the express waybill number (EH)
• the operator will re-check the possibility of returning the shipment on the day of contact, and if possible, you need to pay the cost of storage and transportation.

You will be informed about the arrival of the shipment by SMS or phone call.

Details with information and tariffs for international shipments You can see the link: https://novaposhta.ua/ru/international_delivery/how

Due to the complexity customs clearance in Russia, in the direction of Russia (and from Russia), only documentary items will be temporarily accepted.

Nova Poshta is a large Ukrainian company specializing in express delivery of documents, various goods and mail. Founded in 2001, already in 2014 it entered the international level and in just a year established postal services with 200 countries of the world. The company has 3,600 vehicles at its disposal, delivering goods daily to more than 28,000 settlements. Nova Poshta strives to make the delivery and tracking of goods as easy as possible for customers. In its work, the express delivery operator has included a system that allows you to track the Novaya Pochta parcel online.

Tracking Nova Poshta parcels

Nova Poshta focuses on international standards and the experience of world leaders in express delivery. The ability of Nova Poshta to track a postal item is one of such innovations, which quickly gave results. Clients, whose number is constantly growing, appreciated the opportunity to independently trace the package of New Mail. The user-friendly interface of the site allows tracking operations even for those who ordered the delivery of goods for the first time. The site is available in three languages ​​- Ukrainian, English and Russian. Nova Poshta will track the delivery quickly and accurately.

New Mail allows any user to track the parcel absolutely free of charge, for this you only need to know the track number of the order. At Novaya Poshta, the track corresponds to the world standard - it is a combination of Latin letters and numbers, usually thirteen-digit. To track the shipment, Nova Poshta added a separate window to the official website, where you need to insert the track number. The system itself will track the parcel of New mail and show you the location of your order. For registered users, the system, in addition to the ability of New Mail to track the cargo by the declaration number, offers a number of additional services... Now you have the opportunity not only to track the parcel of Nova Poshta by number, but also to control the delivery process. You can give additional instructions regarding the conditions of transportation of goods and even choose a day and exact time when you want a parcel delivered to you. It is noteworthy that the terms of the order can be changed already during the delivery process, when on most other resources there is no way to change something after placing the order. New Mail sends the parcel to as soon as possible so that you don’t face long delivery problem. For example, if you order a product from AliExpress and choose delivery by Nova Poshta, then instead of the usual two to three months, you will have to wait for the parcel a maximum of two to three weeks. Moreover, at Novaya Poshta, cargo tracking will be accurate and constant. The company is currently working on an additional door-to-door delivery service, but so far this service is not available in all regions. New Mail services will help you track the shipment at any stage of delivery.

Always with you

At Nova Poshta, you can track your order through a special mobile app, which is free to install on iOS and Android platforms. Now it has become even easier to track the goods of Nova Poshta by the number of the declaration! Wherever you are, at any time from your smartphone you can track the parcel using the identification number with the "New Mail" application. Nova Poshta can track the parcel at any time of the day, and a convenient notification system will help you always be aware of the location of your order.

Nova Poshta tracks the parcel by the invoice number in just a few seconds, saving you time. Also, the system of New Mail in tracking parcels allows you to track the movement of several mail items at once. New Mail takes tracking of postal items to the next level, making the process simple, fast and reliable.

To receive detailed information about the condition of your cargo / parcel, enter the receipt number (12 or 14 digits) starting with 1, 2 or 5 in the form above.
Input example: 59000065678922, 10012525572 or 20290007864403.

1. Our service New mail track the parcel makes it possible to find out all the details of transportation. If the goods that were sent to the recipient have not been paid for, then this service will allow you to see the amount set by the sender, the commission for the transfer and delivery services, the city, time and number where your cargo will arrive.
Thus, the recipient of the cargo takes the amount of money that he needs. By tracking the details of the shipment, you can also check the working hours of a particular department again and check what you need to have with you to receive the goods. This is a kind of reminder provided to customers for a quick and comfortable service.

Example: received check result

2. Current status- several options, "cargo sent", "cargo in transit", "cargo received"
Route- the city of the sender and the city of the recipient are indicated, the total length of the route is also indicated
Delivery option- warehouse-warehouse, doors-doors, doors-warehouse, warehouse-doors
Payment- in cash upon receipt
To pay- the amount for the services provided

3. Within 5 working days, taking into account the day of receipt of the shipment at the Recipient's office. For storage from the 6th working day, an additional fee is charged. The cost depends on the storage period. If, within 25 (twenty five) working days from the date of receipt at the Consignee's office, the shipment was not claimed by the Consignee or Sender from Nova Poshta, then such shipment is considered unclaimed, and the liability of Nova Poshta to the Sender for the safety of the shipment is terminated. The company "Nova Poshta" has the right to dispose of such shipment at its own discretion.

4. In order to pick up a postal item, you need to appear at the specified office of the "New Mail" company and present a document proving your identity. For physical persons - this is the original passport, foreign passport, for legal entities - the original passport + power of attorney. Be extremely careful after accepting the cargo / shipment, which is confirmed by a signature on the receipt of the cargo, claims regarding its content, quantity, integrity, damage, weight, volume, picking, etc., are not accepted.

5. TTN numbers are:

• 1 XXXXX XXXXX - if the sender transfers the goods to the courier
• 2 XXXXX XXXXX (XXX) - if the invoice is sent online
• 5 XXXXX XXXXX (XXX) - if the sender delivered the parcel to the company's office

What does TTN mean?

TTN- consignment note, a document that is drawn up when providing freight forwarding services, in other words, it is legal document, intended for writing off inventories, accounting on the way of their movement, posting, warehouse, operational and accounting, as well as for payments for the carriage of goods and accounting for work performed.

Sample consignment note (TTN) "New Mail"

New mail is the leader courier services Ukraine. Using the New Mail cargo tracking service, you can easily track the process of transporting your cargo online. To do this, you only need the number of the consignment note issued when sending the goods and access to the Internet.

How to find out where the package is online:

Enter the track code, click "track" and find where your parcel is.

What is TTN in New mail

A consignment note is a document intended for the movement of inventory items during their transportation. TTN, as a rule, are formed by the consignor. The TTN number is the track number for tracking your parcel and consists of 12 or 14 digits.

Examples of TTN numbers of New mail:

2 XXXXX XXXXX (XXX)

5 XXXXX XXXXX (XXX)

In order to understand what difficulties may arise with tracking cargo using the New Mail service, we will consider various options for issuing a TTN using the example of the above options for numbers.

Declaration starting with 1, is drawn up in case of transfer of the goods to the courier. In this case, the consignment note has already been reserved, but its registration is made only at the time of the courier's arrival at the post office. According to the regulations, registration in this case is performed during the day. Therefore, tracking the shipment before registering it in the system is not possible. Thus, the sender and the recipient, knowing the TTN number, will not be able to see information about the status of the shipped cargo during the specified time.

A declaration with a number starting with 2 issued online. In this case, the time of actual delivery of the cargo to the post office does not coincide with the registration of the TTN in the system. And since the shipment of goods is registered in the system only after the delivery of the parcel to the warehouse, at this stage neither the sender nor the recipient will be able to track the shipment by the existing TTN number.

Declaration starting with 5, is drawn up at the time of registration. That is, the client delivered the parcel to the post office and at the same time received the TTN. Accordingly, the cargo was immediately registered in the system, which means that you can track the shipment already at the initial stage.

When tracking cargo by Nova Poshta, you should also take into account the remoteness of the agent branch. As a rule, branches located in small settlements do not have their own base. In this case, registration takes place within a few days, depending on the frequency of dispatch of goods from the branch.

How to track the cargo on the New mail website

To track all postal items, including cargo, Nova Poshta has created an online parcel tracking service using the TTN number. In order to track the parcel, you first need to open it. In the field "Consignment note number", enter the 12-digit or 14-digit TTN number.

After clicking the "Find" button, the service will provide all information about your cargo from the invoice database.

Cargo status statuses on the New mail website

When tracking mailing on the New Mail website, in addition to the statuses - "Received", "Not Received", the service can issue the following information:

Wrong number- In this case, check the correctness of specifying the number according to the TTN format. It is also recommended to pay attention to the time of registration of the cargo in the system, you may have to be patient and wait a while.

An electronic document in the process of being processed - This status is usually associated with a delay in processing data online. If the situation does not change after a while, the sender is recommended to contact the Nova Poshta branch from which the cargo was sent.

Arrival date- The date of arrival is the estimated date of arrival of the goods at the warehouse (according to the schedule of New mail) in the recipient city.

Where now – This status appears when the state of the shipment is "Not received" and speaks of the real location of the cargo. Possible options for providing information about the status of the shipment:

• Located in the city of departure;
• Heads to the receiving city;
• At the transit warehouse;
• Cargo at the main warehouse in the city of receipt;
• Sent to the receiving warehouse or for targeted delivery;
• In stock;
• Registered;
• Expect to move;
• In the agent's car;
• You can receive.

Where - Name settlement from where the departure was made.

Delivery option - End point (to the warehouse, to the door).

Where - The name of the recipient's settlement.

Warehouse- when choosing the final point of departure - to the warehouse, this point contains a specific warehouse for the delivery of the cargo.

Return shipping - When specifying the return delivery, the receipt of the cargo involves the registration of a new shipment at the return address.

Cash on delivery - This is the amount that must be sent to the sender of the goods upon receipt of the shipment. The amount of cash on delivery does not include the cost of delivery of goods and the cost of transportation of money.

Pays for transportation- this clause provides for an indication of the person who must pay for the cargo transportation services provided by Nova Poshta. As a rule, this is the sender or the recipient.

Delivery payment form - Cash or bank transfer.

Description of cargo- When sending, it is indicated short description content.

Amount to pay- the cost of services of New mail for the transportation of the relevant cargo.

Return shipping TTN number - if there is a return delivery, the number of the registered TTN is indicated, for the possibility of further tracking.

Parent document number (TTN)- Cargo number.

If your shipment was not delivered on the specified estimated date of arrival, you can contact the support service of New mail. For a delay in delivery, the sender has the right to demand monetary compensation in the amount of 20% of the cost of transportation for each day of delay, however, the total amount of compensation cannot exceed 100% of the total cost of transportation, excluding the amount of the commission.