Informing about the situation in the labor market. Procedure for the Authorized Organization

2. This federal state standard establishes the requirements that are mandatory in the implementation by state institutions of the employment service of the population of information about the situation on the labor market in the subject Russian Federation.

II. Requirements for the procedure for providing public service, to the composition, sequence and timing of administrative procedures (actions) in the provision of public services, including the specifics of performing administrative procedures in electronic form, and decision criteria

The procedure for informing about the public service

3. Informing about the state service and the procedure for its provision is carried out directly at the premises of state institutions of the employment service, using funds mass media, electronic or telephone communication, including autoinformation, information and telecommunication network "Internet" * (2), including the federal state information system "Single portal of state and municipal services" * (3) and (or) regional portals of state and municipal services * ( 4), as well as through multifunctional centers for the provision of state and municipal services * (5).

The procedure for the provision of public services

4. The state service is provided:

an indefinite circle of persons;

applicants: citizens of the Russian Federation, foreign citizens, stateless persons * (6), employers or their authorized representatives * (7).

5. The public service is provided to an indefinite circle of persons by posting information about the situation on the labor market in the constituent entity of the Russian Federation on the official websites of the body executive power a constituent entity of the Russian Federation exercising powers in the field of promoting employment of the population, and state institutions of the employment service * (8), the Single portal and the regional portal, in the state institution of the employment service, the MFC, the media.

Information on the situation on the labor market in the constituent entity of the Russian Federation contains the following information:

1) the main indicators characterizing the state of the labor market in the constituent entity of the Russian Federation:

levels of general and registered unemployment;

coefficient of tension in the labor market;

the number of citizens registered in order to find suitable work and as unemployed;

employers' need for workers, including by type economic activity;

2) the dynamics of the main indicators characterizing the state of the labor market in the constituent entity of the Russian Federation, in comparison with the same period of the previous year;

3) a list of the most demanded professions (specialties) on the labor market of the constituent entity of the Russian Federation, indicating the average wages;

4) other information and analytical materials characterizing the features of the labor market in the constituent entity of the Russian Federation.

6. The public service is provided to the applicant on the basis of his application with an application for the provision of public services * (9).

The statement contains:

surname, name, patronymic (the last name - if any) * (10) of a citizen, or the name of a legal entity, or a surname, name, patronymic individual entrepreneur;

list of requested additional information related to the situation on the labor market in the constituent entity of the Russian Federation * (11);

method of obtaining the requested information: by postal address (indicating the postal address), by e-mail (indicating the e-mail address), with a personal appeal to the state institution of the employment service or the MFC (indicating the contact phone number for the applicant's preliminary appointment for a personal appointment ), through the Single portal or regional portal * (12);

date of the application.

The application is certified personal or simple electronic signature the applicant in accordance with the Federal Law of April 6, 2011 N 63-FZ "On electronic signature" (Collected Legislation of the Russian Federation, 2011, N 15, Art. 2036, N 27, Art. 3880; 2012, N 29, Art. 3988) * (13).

7. Applicants are provided with the opportunity to choose the method of submitting an application to a state institution of the employment service or to the MFC: by personal contact, by post, using facsimile communication or in electronic form, including using the Single portal or regional portal.

8. In case of personal application of applicants to a state institution of the employment service, the state service is provided on a first come, first served basis.

Waiting time in the queue should not exceed 15 minutes.

9. The provision of public services to applicants is carried out in specially equipped premises that provide unhindered access for applicants.

10. Applicants are provided with an opportunity to choose the method of obtaining the requested information. When the applicant chooses the method of obtaining with a personal appeal to a state institution of the employment service, a preliminary registration of the applicant and agreement with the applicant of the date and time of contacting the state institution of the employment service using telephone means is provided.

The waiting time for the provision of public services in case of preliminary agreement on the date and time of the applicant's application should not exceed 5 minutes.

11. When applicants apply to the MFC, the provision of public services by the MFC is ensured on the principle of "one window" at the place of stay in the manner and terms established by this federal state standard, or transfer of the application to the state institution of the employment service in accordance with the agreement concluded between the MFC and the state institution of the employment service.

12. The state service is provided free of charge.

Criteria for making decisions on the provision of public services

13. The decision on the provision of public services to an indefinite circle of persons is taken when the time comes to update information on the situation on the labor market in the constituent entity of the Russian Federation on the basis of data from the federal statistical observation according to established forms.

14. The decision on the provision of public services to applicants is made in the presence of a completed application form on paper or in the form electronic document.

Composition, sequence of administrative procedures (actions) in the provision of public services

15. The public service includes the following administrative procedures (actions):

informing an indefinite circle of persons;

providing applicants with the requested information.

Informing an indefinite circle of persons

16. The public service in terms of informing an indefinite circle of persons includes the following administrative procedures (actions):

1) collection, generalization, analysis of statistical, informational and other materials on the situation on the labor market in the constituent entity of the Russian Federation;

2) preparation of information on the situation on the labor market in the constituent entity of the Russian Federation for its posting on the official websites of the employment service, on the Unified or regional portal, in the executive authority of the constituent entity of the Russian Federation exercising powers in the field of promoting employment of the population, state institutions of the employment service , MFC, mass media;

3) posting information on the situation on the labor market in the constituent entity of the Russian Federation on the official websites of the employment service bodies, on the Unified or regional portal, in the executive authority of the constituent entity of the Russian Federation exercising powers in the field of promoting employment of the population, state institutions of the employment service, the MFC, in mass media;

4) attachment of information about the situation on the labor market in the constituent entity of the Russian Federation to similar documents in accordance with the nomenclature of office work cases.

Providing Applicants with Requested Information

17. The public service in terms of providing applicants with the requested information includes the following administrative procedures (actions):

1) entering information about the applicant in the register of recipients of state services in the field of employment on the basis of the application data;

2) collection, generalization, analysis of statistical, informational and other materials on the situation on the labor market in the constituent entity of the Russian Federation for the preparation of the requested information according to the application;

3) preparation of the requested information;

4) sending the requested information to the applicant in accordance with the method of obtaining them specified in the application;

5) entering information on the results of the provision of public services in the register of recipients of public services in the field of employment.

Terms of execution of administrative procedures (actions) in the provision of public services

18. Information about the situation on the labor market in the constituent entity of the Russian Federation is posted on the official websites of the employment service bodies, on the Unified or regional portal, in the executive authority of the constituent entity of the Russian Federation, exercising powers in the field of promoting employment of the population, state institutions of the employment service, MFC, mass media at least once a calendar month.

19. The maximum allowable time for the provision of public services with a personal appeal of the applicant should not exceed 15 minutes.

20. The maximum allowable period for the provision of public services in a written application, including an application in electronic form, should not exceed 15 days from the date of registration of the application.

The result of the provision of public services

21. The result of the provision of public services to an indefinite circle of persons is the posting of information about the situation on the labor market in the constituent entity of the Russian Federation on the official websites of the employment service, on the Unified or regional portal, in the executive body of the constituent entity of the Russian Federation exercising powers in the field of promoting employment of the population, government agencies, employment services, MFC, mass media.

22. The result of the provision of public services to applicants is the sending of the requested information according to the method of obtaining them specified in the application.

III. Requirements for the procedure and forms of control over the provision of public services

23. Control over the provision of public services is carried out in the following forms:

1) current control over the provision of public services;

2) control over the provision of state guarantees in the field of promoting employment of the population in terms of informing about the situation on the labor market in the constituent entity of the Russian Federation * (14).

The procedure for the implementation of current control over the provision of public services

24. Current control over the provision of public services is carried out by the director state institution employment services or an employee authorized by them.

25. Ongoing control over the provision of public services is carried out through inspections of compliance with and compliance by employees of the state institution of the employment service with the administrative regulations for the provision of public services, approved in accordance with the procedure established in the constituent entity of the Russian Federation in accordance with Federal Law of July 27, 2010 N 210- Federal Law "On the organization of the provision of state and municipal services" (Collected Legislation of the Russian Federation, 2010, N 31, Art. 4179; 2011, N 15, Art. 2038; N 27, Art. 3880; N 29, Art. 4291; N 30 4587; N 49, Art 7061; 2012, N 31, Art. 4322) and the Law of the Russian Federation of April 19, 1991 N 1032-1 "On employment of the population in the Russian Federation" (Bulletin of the Congress of People's Deputies of the RSFSR and Of the Supreme Council of the RSFSR, 1991, No. 18, Art.565; Collected Legislation of the Russian Federation, 1996, No. 17, Art. 1915; 2011, No. 49, Art. 7039; 2012, No. 31, Art. 4322), The procedure for maintaining registers to the recipient nd state services in the field of employment of the population (individuals and employers), including the procedure, terms and form of submission of information in them, approved by order of the Ministry of Health and social development Of the Russian Federation of November 8, 2010 N 972n (registered by the Ministry of Justice of the Russian Federation on December 20, 2010 N 19273), requirements for filling out, maintaining and storing forms accounting records recipients of public services and other documents regulating the provision of public services.

The procedure for exercising control over the provision of state guarantees in the field of promoting employment of the population

26. Control over the provision of state guarantees in the field of promoting employment of the population is exercised by the executive body of the constituent entity of the Russian Federation, exercising powers in the field of promoting employment of the population, within the framework of the exercise of the authority to supervise and control the provision of state guarantees in the field of promoting employment of the population, with the exception of state guarantees in terms of social support for unemployed citizens.

27. Control over the provision of state guarantees in the field of promoting employment of the population is carried out by the executive body of the constituent entity of the Russian Federation exercising powers in the field of promoting employment of the population, scheduled (unscheduled) field (documentary) inspections.

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Informing about the situation on the labor market in the constituent entity of the Russian Federation.

Provision of public services to a certain and indefinite circle of persons.

Provision of public services to a certain and indefinite circle of persons. The state service for informing about the situation on the labor market in the Kaliningrad region, rights and guarantees in the field of employment of the population and protection against unemployment is provided by the Agency and the CPA in accordance with regulations, approved by the Order of the Ministry of Health and Social Development of the Russian Federation "On approval of the administrative regulations for the provision of public services to inform about the situation on the labor market in the constituent entity of the Russian Federation" dated 13.06.2007, No. 415. The recipients of the public service are: - citizens of the Russian Federation; - Foreign citizens; - stateless persons; - legal entities; - individual entrepreneurs. Public information is carried out in order to inform an unlimited number of people about the situation on the labor market.

Forms and methods of informing about the situation on the labor market in the constituent entity of the Russian Federation. Examples of good practices (events informational character, printed editions, direct lines, telephones " hotline", Modern technical means and etc.).

In order to implement the Kaliningrad Regional Tripartite Agreement between the territorial organizations of trade unions, associations of employers and the Government of the Kaliningrad Region for 2011 - 2013, in 2011, its participants were sent operational information on the state of the labor market, statistical information on the promotion of employment of citizens of the Kaliningrad region, monitoring, information on dismissals employees in connection with the liquidation of organizations or reduction in the number or staff of employees, other information. In order to inform the population, employers about the state of the labor market, employment opportunities, vocational training unemployed citizens on the Internet resource, the Agency provided the placement of information materials. In the subordinate to the Agency, the CPC posted up-to-date information on its own Internet resources and in the corresponding sections of the administrations' websites. municipalities... All service centers have information stands with regularly updated information and reference materials on the situation on the labor market. In the premises of other bodies and institutions (offices of the Pension Fund, administrations of municipalities, military commissariats, etc.) there are 99 stands of the employment service. Handouts in the form of booklets and information leaflets, such as: “Secret the right choice profession "," Meeting with the employer "," Methodological recommendations for people with disabilities, job seekers"," They meet by their clothes ... "," Psychological support of unemployed citizens "," Personal subsidiary plots - solving the problem of employment in the countryside "," Information for employers "," Procedure for the implementation of measures to promote the employment of unemployed people with disabilities, parents raising children with disabilities , parents of large families "," Where to start your business? "," Help yourself ... "," Become the owner of your land "," Business plan structure ", etc., was offered to citizens and employers during Round tables», Pre-employment and group consultations at enterprises and organizations. A total of 344 types of information material were published. A monthly newspaper of the Agency "Horizon" (circulation 3000 copies) was published with the publication of materials on the most significant events carried out by the Agency and the CPC, and illustrative appendices to them. The regular columns of the newspaper "Official", "Anti-crisis measures", "Situation on the labor market of the Kaliningrad region", "Into the future - with confidence" published information about the situation on the labor market, about the possibility of employment and vocational training and retraining of citizens at risk layoffs, answers of lawyers to the most frequently asked questions. Announcements about the state of the bank of vacancies of the site "Work in Russia" were regularly placed in the newspaper "Horizon" in order to inform the population not only about regional vacancies (vacancies), but also outside the region. ZZN prepared materials for publication in regional newspapers. The circulation of regional newspapers is from 1000 to 5000 copies, based on the results of publications, an annual digest has been prepared. In 2011, in addition to regional newspapers, articles were posted in regional and federal media: Komsomolskaya Pravda in Kaliningrad, Novy Karavan, Yarmarka, Rabota Segodnya, Strana Kaliningrad, Vacancies and Employment, Kaliningradskaya Pravda "," Russian newspaper". Performances were organized on radio ("Baltic - Plus", "Mayak") and television (NTRK "Kaskad", "RTR-Kaliningrad"). Hot lines were in operation aimed at promptly promoting employment of the population and providing social guarantees workers in the face of mass layoffs. At the enterprises of the region, in the CPC, consulting centers continued to work on the provision of consulting services to citizens and employers on employment of the population. In accordance with the order of Rostrud dated January 23, 2009 No. 17 "On the opening of the information portal" Work in Russia "and the implementation of the Administrative regulations approved by the Order of the Ministry of Health and Social Development of the Russian Federation" On the approval of the administrative regulations for the provision of public services to inform about the market situation of labor in the constituent entity of the Russian Federation "dated 13.06.2007, No. 415, the CPN weekly formed and sent for placement on the information portal of Rostrud" Work in Russia "material about the most significant events held. Information about the work of the employment service was posted on the website of the Government of the Kaliningrad Region.

As a result, in 2011, the Employment Service of the Kaliningrad Region placed 575 publications in the media and organized 46 radio and television appearances. For information purposes, directly in the premises of the employment service there are 261 information stands, 29 information kiosks, 157 telephone facilities, 99 stands in the premises of other bodies and institutions, 43 electronic information devices have been installed, 344 types of information materials (booklets, brochures, leaflets , posters, etc.).

Examples of positive experience are the events dedicated to the celebration of the 20th anniversary of the establishment of the employment service: the book "The Employment Service of the Kaliningrad Region - 20 Years" was published; a press conference was held with the participation of the Agency, CPC, employers, international partners... Most of the employment centers prepared informational videos and printed publications about the work of the employment service. The meeting of the Commission on Employment and Social Policy of the Russian-Polish Council for Cooperation between the Kaliningrad Region and the Regions of the Republic of Poland, held in Olsztyn, was timed to the anniversary date.

One of positive examples is an Internet conference for users of the site “New Kaliningrad. ru ", within which the head of the Agency N.F. Valuikin.

An exhibition of children's drawings on the theme: "Mom at work" was organized in the Central Health Care Center in Guryevsk; at the Baltiysk Center for Professional Employment, the theme of professional employment of parents is devoted to children's creativity called "The profession of my parents."

Proposals to improve the efficiency and availability of information services of the employment service.

In order to improve the quality of the provision and accessibility of state services for informing about the situation on the labor market, as well as holding events dedicated to the 20th anniversary of the establishment of the employment service of the Kaliningrad region, in the second half of 2011, a competition was held among the employment center. The members of the commission checked the results of the CPC activity in terms of informing the population about the situation on the labor market of the district, including: compliance of the posted information with the requirements of the relevant Administrative Regulations on information stands in the CPC premises and in other organizations and institutions, the number of publications of relevant information in local and regional media , on the Internet resources of the TsZN, on radio and television, in information kiosks. As a result of the competition, CPCs were identified, in which the population is informed about the situation on the labor market in the best way and in comfortable conditions. In the future, the positive experience will be generalized and disseminated in other training centers.

Organization of job fairs and training jobs.

Number of job fairs and training jobs organized. Dynamics of changes in the number of participants in fairs (2010-2011).

Every year the employment service organizes job fairs and training jobs. In 2010, 150 job fairs were organized, the number of recipients of public services was 16407 people. In the same period in 2011, 252 job fairs were held, the number of recipients of public services - 17,853 people.

Forms of conducting. Specialized job fairs for various categories of clients, industry fairs, mini fairs, etc.

Mini-fairs of vacancies and training jobs were systematically held. In 2011, 50 mini - fairs of vacancies and training jobs were organized and held, in which about 2000 people took part. Booklets and brochures were published with information about the list of services provided by the employment service, about the professions and specialties in demand.

The practice of holding job fairs and training jobs. The effectiveness of job fairs and training jobs. Examples of good practices: use of video conferencing, interregional nature, questionnaires of participants, etc.

Holding job fairs and training jobs makes it possible to directly contact employers, citizens who are looking for work and who are registered with the CPC.

In December 2011, a job fair was held via videoconference with residents of the North Caucasus Federal District.

Holding job fairs and training jobs expands the opportunity for citizens looking for work and registered with the CPC to directly contact employers for employment.

Organization of vocational guidance of citizens in order to choose a field of activity (profession), employment, vocational training.

Work on vocational guidance for the reporting period was carried out in the form of vocational information and vocational counseling of citizens in accordance with the Administrative Regulations for the provision of public services for organizing vocational guidance of citizens in order to choose a field of activity (profession), employment, vocational training, approved by the order of the Ministry of Health and Social Development of Russia dated November 1, 2007 No. 680. Informational group consultations were held before being sent to vocational training and the provision of services for starting their own business, as well as with students of general education institutions wishing to find a job in their free time. Individual vocational guidance consultations were carried out in order to identify professional interests, inclinations and abilities, the formation or correction of individual professional plans and the alignment of the level of professional aspirations with the capabilities of clients. For diagnostic work, computer techniques and programs were used. Various mass events, group consultations, job fairs and educational institutions, "Day open doors for school graduates ”,“ Graduate week ”,“ Career guidance week ”,“ Career guidance month ”. The Agency carried out monitoring to study the awareness of graduating school students of general education institutions about the situation on the labor market and identify their intentions for the future. 6738 respondents took part in the survey. the main objective The study was aimed at studying the quality of vocational guidance work in general education institutions and the main assumed trends in the behavior of 9th and 11th grade graduates in the labor market of our region during the spring-summer 2011 period. The results of the study made it possible to determine the level of career guidance work in educational institutions general education, the main problems facing the graduates of the 9th and 11th grades and outline ways to solve them. The agency developed and released in 2011 the following guidelines: - for unemployed citizens to start their own business. Self-employment helps to solve employment problems in a comprehensive manner, taking into account the economic and social aspect, not only through providing a person with a specific workplace, but also through changing attitudes towards work, when the transition from passive-dependent expectation to active-creative work is carried out; - on vocational guidance work with students of general education institutions who help in professional activity professional consultants, psychologists working with students of general education institutions; - on profiling, which are developed in order to improve the work of the center with unemployed citizens (identifying the request of citizens, determining their motivation for employment and drawing up an individual strategy for working with each client). The number of citizens who received the state service for vocational guidance in 2011 compared to last year decreased by 0.8% (by 272 people) and amounted to 31889 people. This is due to a decrease in the number of citizens who applied to the employment service for the provision of state services for vocational guidance. Planned indicators for 2011 in vocational guidance are 30,500 people, the achieved quantitative indicators - 31,889 people (104.5%).

Taking into account the peculiarities of various categories of citizens in the provision of vocational guidance services.

When providing a public service for vocational guidance, methods such as conversation, information, questioning, testing, distribution of visual material in the form of brochures and booklets were used. The CPC specialists took into account the peculiarities of various categories of citizens when providing career guidance services, namely: when providing assistance in professional self-determination, in choosing a field of activity, selecting vacancies, with the aim of subsequent employment, in choosing vocational training and determining the profile group of an unemployed citizen.

Examples of good practices.

The following employment centers can serve as an example of a positive experience in organizing vocational guidance of citizens: - The CPC of Kaliningrad conducted classes with graduates of an orphanage on the topic: "The world of professions", with schoolchildren of the city on the topics: "The basis for choosing a profession," on the labor market and the demand for professions in the region "," The strategy of behavior of a graduate of a general education institution in the labor market of the Kaliningrad region "," I choose the profession of a worker ", with students of FGU Baltic state academy the fishing fleet on the topic: "State services provided by the CPC in Kaliningrad" CPC specialists cooperated with the commission on juvenile affairs and protection of their rights (participated in the work of the commission, carried out career guidance work with difficult teenagers, provided the necessary assistance to their parents); - The CPC of Krasnoznamensk conducted group consultations on the topics: "Developing a strategy for professional self-determination in the new economic conditions", "Personal professional plan", "Working professions in demand in the labor market", "Review of blue-collar occupations" students of graduating classes of general education institutions on the topics: "Informing about the world of professions and the market of educational institutions", "How a young person can succeed in the labor market"; - TsZN Slavsk carried out the following career guidance activities: for schoolchildren of the district, lectures on the topics: "Acquaintance with the world of professions", "From school to life", "One hundred professions - one is yours", drawing competition "My future profession"; conversations with unemployed citizens, lectures on the topics: "Achieving the goal", "Find yourself a vocation to your liking", "Start in the profession." Job fairs were regularly held, in which minors were also attracted.

Proposals for improving activities in the direction.

To improve the organization for vocational guidance of citizens in order to choose a field of activity (profession), employment, vocational training, it is necessary to constantly improve professional level CPC specialists, to improve the quality of testing, including the purchase of new generation computers, the necessary methods and programs for the CPC.

Psychological support for unemployed citizens.

Quantitative indicators achieved (2010-2011).

The work on psychological support for unemployed citizens was carried out within the framework of the Administrative Regulations for the provision of state services for psychological support for unemployed citizens, approved by order of the Ministry of Health and Social Development of Russia dated November 27, 2007 No. adaptation to the conditions of the social environment (assisting in finding a positive vision of one's life prospects by increasing a sense of self-confidence and the formation of an active life position), increasing competitiveness in the labor market and implementing professional career... Psychological support was provided in individual and group form. The choice of forms and methods of providing psychological support depended on the category, gender, age, education and motive of the client's appeal to the employment service. Group lessons were conducted with elements of business games, trainings and video trainings. The share of unemployed citizens who received state psychological support services in 2011, in the total citizens registered as unemployed amounted to 25% and increased by 4% compared to 2010 (21%).

Examples of the most effective forms of work in the provision of public services.

The state service of psychological support for unemployed citizens was provided in the form of group and individual counseling. When providing state services for psychological support to unemployed citizens in a group form (seminars, trainings), a variety of methodological techniques were used group work: discussions, role-playing games, feedback, psycho-gymnastic exercises, testing. The most effective form of work in the provision of state services for psychological support to unemployed citizens was individual lessons, which included a conversation, practical work on introspection and self-esteem, testing (level of anxiety, motivation for success, Luscher color test, Kettell's personality questionnaire, methods for determining the type of temperament: Myers-Briggs and Keirsey, digital express test Neged and Ovcharova, Eysenck. "Know thyself" and "Entertaining tests"; exercises to reduce the relevance of psychological problems and increase motivation for an active job search). At the end of the lesson, the results were summed up, conclusions were drawn, recommendations were given and booklets were distributed.

Program

Appendix No. 17. Calculation financial resources for the implementation of measures for the implementation of the program of assistance to voluntary resettlement to the Kaliningrad region of compatriots,

The main indicators characterizing the state of the labor market in St. Petersburg:

coefficient of tension in the labor market;
the number of citizens registered in order to find suitable work and as unemployed;

Information about the situation on the labor market is based on data from federal statistical observation in the established forms, analytical, statistical, socio-economic materials formed by the Committee on Labor and Employment of the Population of St. Petersburg (hereinafter referred to as the Committee) and the St. Petersburg State Autonomous Institution “Employment Center population of St. Petersburg "(hereinafter - SPb GAU" TsZN ").

Information about the situation on the labor market of St. Petersburg is published in the mass media, on Internet resources, information stands of bodies and institutions involved in the provision of public services, and in handouts (for example, brochures, booklets, etc.).

The public service is provided to an indefinite circle of persons by posting information on the situation on the labor market of St. Petersburg:

on the website of the Committee;
in the premises and on the website of St. Petersburg State Autonomous Institution "TsZN";
in the subdivisions of the St. Petersburg State Treasury Institution "Multifunctional Center for the Provision of State and Municipal Services" (hereinafter - MFC);
in mass media.

Recipients of public services have the right to repeatedly apply for information on the situation on the labor market in St. Petersburg.

It describes the traditional procedure for obtaining a public service - without resorting to information and communication channels of the Internet. If you want to get a service in in electronic format- cm. .

Full name:

Informing about the situation on the labor market of St. Petersburg

Service result

Sending the requested information or issuing it upon a personal appeal of the applicant (representative of the applicant) to St. Petersburg GAU "TsZN" or to the MFC, according to the method of obtaining them specified in the application. The result of the provision of a public service is recorded in the state information system of St. Petersburg "Unified Automated Information System" (hereinafter - UAIS).

Information on the situation on the labor market contains the following information:

The main indicators characterizing the state of the labor market in St. Petersburg:
- levels of general and registered unemployment;
- coefficient of tension in the labor market;
- the number of citizens registered in order to find suitable work and as unemployed;
- employers' need for workers, including by type of economic activity.
Dynamics of the main indicators characterizing the state of the labor market in St. Petersburg in comparison with the same period of the previous year.
The list of the most demanded professions (specialties) in the labor market of St. Petersburg with an indication of the average salary.
Other information and analytical materials characterizing the specifics of the labor market in St. Petersburg.

Information about the situation on the labor market is based on data from federal statistical observation in accordance with established forms, analytical, statistical, socio-economic materials formed by the Committee and St. Petersburg State Autonomous Institution "TsZN".

Service term

With a personal appeal of the applicant - no more than 15 minutes.
With a written request from the applicant - no more than 15 calendar days from the moment of registration of the application.

Obtaining the result of the provision of public services - at the end of the admission.

At the reception in St. Petersburg GAU "TsZN", the applicant's application for the provision of a public service is automatically registered in the UAIS in the presence of the applicant.

Price

Is free.

Applicants

I. Recipients of public services:

Individuals (citizens of the Russian Federation, foreign citizens, stateless persons).
Legal entities.
Individual entrepreneurs-employers.

II. Applicants applying for the provision of a public service:

The recipients of the public service specified in clause I.
Authorized representatives of the recipients.

Procedure

Applicant's procedure

Procedure for the Authorized Organization

I. In the case of the provision of public services to an indefinite circle of persons:

They use data from federal and regional statistical observation, departments of the Committee and St. Petersburg State Autonomous Institution "TsZN" and form information for publication in the media, on Internet resources, information stands of the Committee, St. booklets), taking into account the peculiarities of the source of information placement.
Prepare information on the situation on the labor market on paper and in electronic form for posting it on the Unified portal of state and municipal services on the Internet, the portal "State services in St. Petersburg", the official portal of the Administration of St. Petersburg, the website of the Labor Committee and employment of the population of St. Petersburg, in the premises and on the website of St. Petersburg GAU "TsZN", in the media.
For the preparation of information, specialists with knowledge in the field of information technologies, designers, editors, proofreaders and other specialists with knowledge in the field of psychology of information perception.
Places prepared and properly formatted information on the Unified portal of state and municipal services on the Internet, the portal "State services in St. Petersburg", the official portal of the Administration of St. Petersburg, the website of the Committee, in the premises and on the website of St. Petersburg GAU "TsZN", in the media, in handouts (for example, brochures, booklets, etc.) in agreement with the chairman of the Committee, or the director of the St. Petersburg State Autonomous Institution "TsZN", or with officials responsible for preparing information on the situation on the labor market.
Attach prepared and properly executed information to similar documents in accordance with the nomenclature of office work cases.

II. In case of providing the requested information to the applicants upon personal contact:

Employee of SPb GAU "TsZN":

form.
Records the fact of filing an application in the register of recipients of public services in the field of employment in electronic form with the assignment of an individual identification number ( registration number account).
Uses information according to the data of federal and regional statistical observation, departments of the Committee and SPb GAU "TsZN" and generates information for the preparation and provision of the requested information to the applicant in accordance with the method specified in the application.
Prepares information about the situation on the labor market based on the collected data of federal, regional statistical observation, information from the departments of the Committee and St. Petersburg State Autonomous Institution "TsZN", focused on the consumer, taking into account a targeted approach to the active perception of the information array by various categories of applicants.
Informs the applicant in detail and in a polite manner about:

main indicators characterizing the state of the labor market in St. Petersburg, incl. levels of general and registered unemployment, the coefficient of tension in the labor market, the number of citizens registered with the purpose of finding suitable work and as unemployed, the needs of employers in workers, including by type of economic activity;
dynamics of the main indicators characterizing the state of the labor market in St. Petersburg in comparison with the same period of the previous year;
the list of the most demanded professions (specialties) in the labor market of St. Petersburg with an indication of the average salary;
analytical materials characterizing the specifics of the labor market in St. Petersburg.

If the questions asked by the applicant do not fall within the competence of the employee of St. Petersburg GAU "TsZN", informs the applicant about his right to receive information from other sources or from bodies authorized to provide it.

When an applicant applies with a question about the source of obtaining information about the situation on the labor market and its formation, it provides reliable information in a form and volume sufficient to identify the source of its receipt (except for cases of confidentiality of information about the source of information).

If the applicant wishes to receive Additional information that is not directly related to information on the situation on the labor market, but related to issues public policy in the field of promoting employment of the population, provides information on a possible source of information.

Informs the applicant about other possibilities of obtaining information about the situation on the labor market (Internet resources and information stands of SPb GAU "TsZN", handouts (for example, brochures, booklets, etc.)), as well as the frequency of updating this information.

Informs the applicant about the activities carried out by the bodies and institutions involved in the provision of public services in the field of promoting employment of the population, aimed at realizing the rights of citizens to full, productive and freely chosen employment.

III. In the case of a written request from the applicant in the form mailing including messages on e-mail, facsimile communication:

Specialist organizational work, information support and external relations of the Committee or an employee of SPb GAU "TsZN":

Checks the correctness of filling out the application form.
Records the fact of filing an application in the journal of appeals.
Considers the written request of the applicant, determines the information about the situation on the labor market necessary for preparing a response, based on an analysis of the state of the labor market, aggregate demand and the general need of the economy for hired labor, aggregate supply, including all hired labor from the economically active population, certain categories of the population, tensions in the labor market, the number, composition and structure of the unemployed population, the level of employment, the level of general and registered unemployment, the processes of internal and external migration, the attraction of foreign labor, the resettlement of compatriots living abroad, the cost of labor and indicators, reflecting factors of social and economic development of St. Petersburg.
Within a period not exceeding 15 days from the date of registration of the appeal, it prepares a response in a form that is understandable for the applicant, the content of which fully reflects the amount of information requested about the situation on the labor market.
When preparing a response to a written request, he uses layouts handouts(for example, brochures, booklets, etc.) in electronic form and in the form of printed (text, tabular) materials, illustrations for information on the situation on the labor market.
In response to the written request, the applicant indicates his position, surname, name and patronymic, as well as a telephone number for information.
If the said appeal contains information about a prepared, committed or committed unlawful act, as well as about the person who prepares, commits or committed it, sends the appeal to government agency in accordance with his competence.
Does not respond to an appeal in the following cases:

if the written appeal does not indicate the name of the citizen who sent the appeal, or the mailing address to which the response should be sent;
if the text of the written request of the applicant is not readable.

If the written appeal contains obscene or offensive language, threats to the life, health and property of the specialist, as well as his family members, leaves the appeal unanswered on the merits of the questions raised in it and informs the applicant who sent the appeal about the inadmissibility of abuse of the right.

In the event that the applicant's written request contains a question to which he was repeatedly given written answers on the merits in connection with previously sent applications, and at the same time, the application does not provide new arguments or circumstances, the head of the state body or body local government, an official or an authorized person has the right to make a decision on the groundlessness of the next appeal and termination of correspondence with a citizen on this issue, provided that the said appeal and previously sent appeals were sent to the same state body, local self-government body or to the same official. O this decision the applicant who sent the appeal is notified.

Sends the requested information to the applicant according to the method of obtaining them specified in the application.

Attach prepared and properly executed information to similar documents in accordance with the nomenclature of office work cases.

In case of misprints and (or) errors, within 5 minutes from the moment of detection, makes the necessary corrections.

Fills in the form of the accounting documentation in electronic form with the result of the provision of public services.

The documents

Documents submitted by the applicant

I. Obligatory documents for submission:

The identity document of the applicant.
Application form.
Passport of a citizen of the Russian Federation and (or) other identity document of the applicant (for citizens of the Russian Federation).
A document proving the identity and citizenship of a foreign citizen (for foreign citizens).
Identity document of a stateless person (for stateless persons).
Certificate of state registration a legal entity or an individual as an individual entrepreneur, or a peasant (farm) economy for employers.
Record sheet of the Unified State Register of a Legal Entity or Record Sheet of the Unified State Register of Individual Entrepreneurs (for an individual entrepreneur, peasant (farm) economy).

II. Additional documents (if applied by the applicant's representative):

Power of attorney issued in accordance with the legislation of the Russian Federation (for individuals).
A power of attorney drawn up in accordance with the legislation of the Russian Federation, certified by the seal of the applicant (if any) and signed by the head of the applicant or a person authorized by this head (for legal entities).
A copy of the decision on the appointment or election or the order on the appointment of an individual to a position, in accordance with which such individual has the right to act on behalf of the applicant without a power of attorney.
A copy of the agreement containing the powers of the representative, including the agreement between the representative and the represented, between the represented and a third party, or a copy of the decision of the meeting, unless otherwise provided by law or contradicts the essence of the relationship.

Documents issued to the applicant

Information about the situation on the labor market of St. Petersburg, sent according to the method of receipt specified in the application.

Organizations involved in the provision of the service

Organizations accepting documents

Service decision-makers

Appeal procedure

Applicants have the right to pre-trial (out-of-court) appeal against decisions and actions (inaction) taken (carried out) by the Committee, St. The pre-trial (out-of-court) appeal procedure does not exclude the possibility of appealing decisions and actions (inaction) taken (carried out) in the course of the provision of public services, in judicial procedure... The pre-trial (out-of-court) appeal procedure is not mandatory for the applicant.

The applicant may file a complaint, including in the following cases:

violation of the registration deadline for the applicant's request for the provision of public services;
violation of the term for the provision of public services;
the applicant's requirement for documents not provided for by the regulatory legal acts of the Russian Federation by the regulatory legal acts of St. Petersburg for the provision of public services;
refusal to accept documents, the provision of which is stipulated by the regulatory legal acts of the Russian Federation, regulatory legal acts of St. Petersburg, for the provision of public services, from the applicant;
refusal to provide a public service, if the grounds for refusal are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of St. Petersburg;
a request from the applicant for the provision of a public service of a fee that is not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg;
refusal of the Committee, an official of the Committee, SPb GAU "TsZN", an employee of SPb GAU "TsZN", providing a public service, to correct typos and errors in documents issued as a result of the provision of a public service, or a violation the deadline such fixes.

The complaint must contain:

the name of the Committee, an official of the Committee, a civil servant of the Committee, SPb GAU "TsZN", an employee of SPb GAU "TsZN", whose decisions and actions (inaction) are appealed;
surname, first name, patronymic (the latter - if any), information about the place of residence of the applicant - an individual or name, information about the location of the applicant - a legal entity, as well as the contact telephone number (s), e-mail address (addresses) (if available ) and the mailing address to which the response should be sent to the applicant;
information about the contested decisions and actions (inaction) of the Committee, an official of the Committee, a state civil servant of the Committee, SPb GAU "TsZN" or an employee of SPb GAU "TsZN";
arguments on the basis of which the applicant does not agree with the decision and action (inaction) of the Committee, an official of the Committee, a civil servant of the Committee, SPb GAU "TsZN" or an employee of SPb GAU "TsZN". The applicant may submit documents (if any) confirming the applicant's arguments, or their copies.

If the complaint is filed through the applicant's representative, a document confirming the authority to act on behalf of the applicant is also submitted. As a document confirming the authority to act on behalf of the applicant, the following may be submitted:

a power of attorney issued in accordance with the legislation of the Russian Federation (for individuals);
a power of attorney executed in accordance with the legislation of the Russian Federation, certified by the applicant's seal and signed by the applicant's head or a person authorized by this head (for legal entities);
a copy of the decision on the appointment or election or the order on the appointment of an individual to a position, according to which such an individual has the right to act on behalf of the applicant without a power of attorney.

Complaints are accepted at the SPb GAU "TsZN" or in the Committee. The time for receiving complaints coincides with the time of the provision of public services. Complaint to writing can be sent by mail.

In case of filing a complaint in person, the applicant submits a document proving his identity in accordance with the legislation of the Russian Federation.

An electronic complaint can be filed by the applicant through:

the official e-mail address of the Committee [email protected] ;
Single portal;
the official e-mail address of St. Petersburg GAU "TsZN" ( [email protected]); Portal.

When filing a complaint in electronic form, documents can be submitted in the form of electronic documents signed with an electronic signature, the type of which is provided for by the legislation of the Russian Federation, while an identity document of the applicant is not required. The complaint is considered by the chairman of the Committee, the director of the St. Petersburg State Autonomous Institution "TsZN", or their deputies, who control and coordinate the activities of the Information Department and St. Petersburg State Autonomous Institution "TsZN", respectively.

If, in the course of or as a result of the examination of a complaint, signs of an administrative offense provided for in Article 5.63 of the Code of the Russian Federation on Administrative Offenses, or signs of a crime, are established, an official authorized to consider complaints immediately sends the relevant materials to the prosecutor's office.

The applicant has the right to receive information and documents necessary to substantiate and consider the appeal (complaint). The Committee (SPb GAU "TsZN"), its officials, civil servants of the Committee are obliged to provide the applicant with the opportunity to familiarize himself with the documents and materials related to the consideration of the complaint, if this does not affect the rights, freedoms and legitimate interests of other persons and if these documents and the materials do not contain information constituting state or other secrets protected by federal law.

The complaint received by the Committee, SPb GAU "TsZN" is subject to registration no later than the next working day from the date of its receipt. The complaint is considered within 15 working days from the date of its registration.

In the event of an appeal against the refusal of the Committee, SPb GAU "TsZN", an official of the Committee, an employee of SPb GAU "TsZN" in accepting documents from the applicant or in correcting misprints and errors or in case of appeal against violation of the established deadline for such corrections - five working days from the date of registration complaints.

If the decision on the complaint is not within the competence of the Committee or SPb GAU "TsZN", within three working days from the date of its registration, the Committee or SPb GAU "TsZN" sends the complaint to the body authorized for its consideration and informs the applicant in writing about the redirection complaints. In this case, the period for consideration of the complaint is calculated from the date of registration of the complaint in the body authorized for its consideration.

A complaint can be filed by the applicant through the MFC branch. When a complaint is received, the MFC ensures its transfer to the Committee or St. the day the complaint was received.

The complaint filed by the applicant for violation of the procedure for the provision of public services by the MFC is considered by the Committee, St. In this case, the period for consideration of the complaint is calculated from the date of registration of the complaint with the Committee, St. Petersburg GAU "TsZN". Based on the results of consideration of the complaint in accordance with part 7 of Article 11.2 Federal law dated 27.07.2010 No. 210-FZ "On the organization of the provision of state and municipal services" The Committee, SPb GAU "TsZN" makes a decision to satisfy the complaint or to refuse to satisfy it. This decision is taken in the form of an act of the Committee, St. Petersburg State Autonomous Institution "TsZN".

When satisfying the complaint, the Committee and St. Petersburg State Autonomous Institution "TsZN" take exhaustive measures to eliminate the identified violations, including the issuance of the result of the public service to the applicant, no later than five working days from the date of the decision, unless otherwise provided by the legislation of the Russian Federation. The response based on the results of the consideration of the complaint is sent to the applicant no later than the day following the day the decision is made, in writing.

The response based on the results of the consideration of the complaint indicates:

the name of the Committee, SPb GAU "TsZN", position, surname, name, patronymic (if any) of its official who made a decision on the complaint;
number, date, place of the decision, including information about the official whose decision or action (inaction) is being appealed;
surname, name, patronymic (if any) or name of the applicant;
grounds for making a decision on a complaint;
the decision taken on the complaint;
if the complaint is recognized as justified, - the time frame for the elimination of the identified violations, including the time frame for the provision of the result of the public service;
information on the procedure for appealing against the decision taken on the complaint.

The response based on the results of the consideration of the complaint is signed by the official of the Committee, SPb GAU "TsZN", authorized to consider the complaint. At the request of the applicant, a response based on the results of the consideration of the complaint can be submitted no later than the day following the day of the decision, in the form of an electronic document signed by the electronic signature of the official authorized to consider the complaint and (or) the body authorized to consider the complaint, the type of which is established by the legislation of the Russian Federation. Federation.

Committee, SPb GAU "TsZN" rejects the complaint in the following cases:

the presence of a court decision that has entered into legal force, arbitration court on a complaint about the same subject and on the same grounds;
filing a complaint by a person whose powers have not been confirmed in the manner prescribed by the legislation of the Russian Federation;
the existence of a decision on the complaint, taken earlier in accordance with the requirements of the Rules, approved by the Decree of the Government of the Russian Federation dated 16.08.2012 No. 840, in relation to the same applicant and on the same subject of the complaint.

The Committee and SPb GAU "TsZN" have the right to leave a complaint unanswered in the following cases:

presence in the complaint of obscene or offensive expressions, threats to the life, health and property of the official, as well as his family members;
inability to read the text of the complaint, the last name, first name, patronymic (if any) and (or) the postal address of the applicant specified in the complaint.

If the text of a written appeal cannot be read, no response is given to the appeal, and it is not subject to being sent for consideration to a state body or official in accordance with their competence, about which, within seven days from the date of registration of the appeal, the citizen who sent the appeal is notified if his name and postal address are legible.

If the appeal is left unanswered on the merits of the questions raised in it, the applicant who sent the appeal is informed about the reasons for leaving the appeal unanswered or about redirecting the appeal.

Upon receipt of a written appeal containing obscene or offensive language, threats to the life, health and property of an official, as well as members of his family, the Committee has the right to leave the appeal unanswered on the merits of the questions raised in it and inform the citizen who sent the appeal about the inadmissibility of abuse right.

The telephone number by which you can report a violation by an official of the Committee of the provisions of these Administrative Regulations: (812) 312-92-36 - reception of the Chairman of the Committee.

Address for sending written requests: Galernaya st., 7, St. Petersburg, 190000, or for sending requests by e-mail: e-mail: [email protected]... For information on making an appointment, call: (812) 312-92-36.

Information and consulting assistance on the procedure for filing a complaint can be obtained by calling (812) 312-81-87 / Executive bodies state authorities of St. Petersburg and officials to whom the applicant's complaint may be addressed in a pre-trial (out-of-court) manner:

Committee: st. Galernaya, 7, 190000, [email protected], information on making an appointment for a personal appointment with the Chairman of the Committee or the Deputy Chairman of the Committee is provided by phone: (812) 312-92-36.

In the event that the subject of the applicant's complaint is actions officials Committee - in Federal Service for labor and employment (at the address: Birzhevaya Square, 1, Moscow, 109012, https://www.rostrud.ru/), to the Governor of St. Petersburg, to the Government of St. Petersburg at the address: Smolny, St. Petersburg, 191060, [email protected]; telephone: (812) 576-70-42).

If the subject of the complaint is the actions of an MFC specialist, the complaint is sent to the Administration of the Governor of St. Petersburg: 191060, Smolny, Administration of the Governor of St. Petersburg. e-mail: [email protected], phone: (812) 576-70-42.

If the subject of the complaint is the actions of the operator of the Portal, the complaint is sent to the Committee for Informatization and Communications: 191060, Smolny, Committee for Informatization and Communications, e-mail: [email protected], phone: (812) 576-71-23.

If the subject of the complaint is the actions of an employee of the St. Petersburg State Autonomous Institution "TsZN", the complaint is sent to the director of the St. Petersburg State Autonomous Institution "TsZN": 190000, St. Petersburg, Galernaya Street, 7, e-mail: [email protected], phone (812) 571-00-41.

The applicant has the right to file a complaint with the court if the complaint is denied or he has not received a response within a month from the date of its submission. Also, applicants have the right to appeal against decisions made in the course of the provision of public services, actions (inaction) of officials of the Committee and specialists of St.

The decision made based on the results of the consideration of the complaint by the Chairman of the Committee may be appealed to the court or to the higher state authorities of St. Petersburg: the Governor of St. Petersburg, the Government of St. Petersburg.