The company providing outsourcing services is called. See what "Outsourcing" is in other dictionaries. Avoiding additional staffing costs

Despite the fact that the concept of outsourcing appeared in Russian practice not so long ago, it has found wide application. Let's try to explain outsourcing what it is in simple words... Its essence lies in the transfer of certain operations or functions by the company to the performance of an outside organization. This phenomenon is spreading rapidly, enterprises have appreciated its advantages, and there is already quite high competition in the market among companies providing outsourcing services.

What is outsourcing

Outsourcing (there is an incorrect spelling "outsourcing") is a simple transcription of the English word outsourcing (out - outside, external, source - source) - a set of measures that imply the transfer of a part of its functions and processes by a company to another organization. In other words, outsourcing is the use of other people's resources, labor or technology for one's own purposes.

availability of an agreement on the transfer of part of the functions;
transfer of only non-core operations;
long term of the contract (more than a year).

Watch the video, where it is very simple and intelligible: How outsourcing works

What is an outsourcing company

highly specialized;
with a wide range of services.

The former are the most common and offer the services of specialists in one or two related types of work. Sometimes such companies, gradually expanding the list of services provided, grow into large multidisciplinary agencies.

Views

Outsourcing is becoming so popular that an agreement with a company providing such services can be concluded for almost any type of activity. Even if you are interested in some completely exotic type of work, then a large outsourcing company will definitely find a specialist for you. Consider examples from different areas activities.

Accounting

Accounting outsourcing is a popular service that allows the customer to get rid of the costs of their own accounting.

full service - from filling primary documents before reporting;
delivery of tax and accounting statements.

IT services

Heavy use of modern information technologies in a wide variety of activities makes ever higher demands on specialists working in this field. At the same time, modern IT technology is becoming more reliable and does not require hourly supervision and maintenance.

Escort computer programs, maintenance and repair of computers, printers and copiers - such outsourcing services are widespread throughout the world.

Be sure to watch the video: What are the advantages and benefits of IT outsourcing?

Telemarketing

Large companies use outsourcing when organizing call centers or technical support services. English-speaking firms locate such centers in countries with cheap labor, while Russian companies cooperate with similar firms with staff in the provinces.

Staff

Large enterprises in recent times increasingly turn to outsourcing agencies for help in recruiting. This gives them the opportunity to entrust the selection of personnel to narrow-profile specialists of recruiting agencies who can more carefully approach the study of the knowledge and skills of candidates.

Legal

Outsourcing legal services most convenient for small and medium-sized companies. A legal outsourcing firm can completely replace an in-house lawyer, if the company rarely encounters those requiring legal knowledge. These can be, for example, problems arising in the process of execution of concluded contracts, tax and labor disputes.

Transport

Transport outsourcing involves the transfer of cargo transportation to a third party. Such services are popular with companies that use freight transport from time to time, and they do not need to create their own logistics service. Or the size of the transported goods is small, and it is cheaper to transport them, combining with the goods of other similar companies.

Logistic company

storage of materials and finished products;
their transportation;
solution of issues of safety of goods and drivers.

Video from the leading consultant Logist-ics: Logistics outsourcing

Industrial

Industrial or manufacturing outsourcing can be used by modern high-tech companies. For example, telecommunications companies outsource some or all of their manufacturing process... This allows them to focus on developing new and promoting existing products. The outsourcing company, in turn, directs maximum efforts to reduce costs and improve the quality of goods.

Economic

Outsourcing economic activity- a widespread type of service that allows you to take care of the operation of buildings, transport, meals for employees, cleaning of premises and others service processes to shift onto the shoulders of an outsourcing company.

Price

At first glance, the absolute costs of outsourcing are higher than the salaries of full-time employees. However, when calculating, all costs and real time savings must be taken into account. The outsourcing company is fully responsible for all additional payments related to the employee's work: payment of annual and maternity leave, sick leave, tax and insurance payments. Many outsourcing companies offer discounts on long-term contracts.

payment for hours actually worked;
payment based on the result of work;
time wages.

As a rule, payment for outsourcing services is made upon completion of the work.

Payment by performance occurs most often, for example, after the successful delivery of financial statements or a successful case in court. Time wages are usually used for non-standard work, for which a time frame has not been set. Moreover, there are contracts with an inverse relationship: the faster the work is done, the more expensive it can cost.

Payment for real hours worked is used, for example, when ordering outsourced staff recruitment services.

Advantages

reduction of personnel costs;
decrease in the number of employees;
reducing the tax burden;
directing maximum efforts to the main activity;
high-quality performance of outsourcing work by highly qualified specialists;
separation of responsibility.

If, during preliminary calculations, it turns out that the costs of an outsourcing specialist will be less expenses per full-time employee, then the company's management should definitely consider concluding an agreement with an outsourcing company.

At the same time, the company has more time and money to engage in its core business. The narrow specialization of firms offering the services of qualified specialists allows them to ensure that they timely train them on all innovations and the latest trends in the service sector. Naturally, the quality of the work performed thus increases.

but on the other hand

Many firms in the world and in Russia have appreciated the benefits of outsourcing. With its help, they successfully increase their capacity and achieve an increase in market share, and long-term contracts allow them to constantly reduce costs.

Rising costs can lead to ineffective outsourcing. This can happen if the company transfers to external service too many features. The costs of maintaining clear communication between different service companies can increase. In addition, the possibility of termination of the outsourcing company due to bankruptcy or a simple decision of the management cannot be ruled out.
Reduced managerial flexibility. Transferred processes can lose contact with management.
Currently there is no clear legislative framework outsourcing. Many companies are justifiably afraid of transferring various processes to other firms due to fear of leakage valuable information or breach of contractual relationship.

Video: Outsourcing - you can't work with your head, work with your hands and take out your wallet

Despite the fact that Russia has already developed a lot of practice and there is a certain understanding of outsourcing, managers cannot always avoid incorrect stereotypes. The most common of these is the misconception that outsourcing does not mean shifting responsibility to another, but completely sharing it. It is possible to prescribe in the contract the responsibility of the outsourcer for mistakes made in the work, but this will not save the company from financial or other losses.

The services of outsourcing companies are used by a large number of companies that are world leaders in their fields. IKEA has become such a successful example. For the production of products, this enterprise uses the services of more than 2,500 third-party organizations. The logistics service is also outsourced. The company is focused on its core business - retail sales.

NOKIA is also fully outsourced to Maintenance and reduces costs by using the services of external IT companies, directing their efforts only to the development of new products, production and marketing.

DELL has also outsourced almost its entire manufacturing process.

NIKE, the world leader in the production of sportswear, has long been engaged only in the development and promotion of new models, and placed production and sale in outsourcing companies.

Almost all global automotive brands are very successful in outsourcing.

Since for the conduct of certain business processes employees are attracted from the contractor's organization, the corresponding departments of the company can be reduced;

Reduction of payroll

The personnel recruited from the recruiting agency are not registered in the state, so they do not have to pay a salary. And also there is no need to carry out social, tax deductions from the payroll;

Avoiding additional staffing costs

Optimization of taxation

Hiring freelance workers helps to reduce the number of formalized employees. This allows you to maintain the status of a small business and to deduct a minimum share of profits in the form of taxes. Also, tax costs are reduced along with payroll;

Avoiding inventory costs, work form

When ordering labor services for employees, the company can receive a complete team by signing the appropriate contract;

Reducing the cost of running a secondary business process

If the contractor is entrusted with the management of a complex of non-core tasks, and not only the responsibility of recruiting personnel, then the costs of performing auxiliary functions are excluded. The customer only periodically pays the outsourcer under the contract and is guaranteed to get the desired result.

Currently, a part of the personnel for any organization can be provided by an outsourcing company. What are these services, and how such companies work - let's try to figure it out in this article.

Prerequisites for the emergence

Outsourcing, as a separate entity, emerged from the practice of conventional recruitment agencies. Conventional recruiters tried to find jobs for their applicants for a permanent job. But there were also firms that needed workers temporarily, for example, to replace a sick employee or to perform any one-time work. The services of an outsourcing company are aimed precisely at filling this gap. The very word "outsourcing" in translation from English means "external source" and gives an understanding of a third-party supplier.

On the other hand, the company needs to hire employees to perform a specific area of work. There is no need for such a firm to inflate the staff and pay taxes for employees whose work will be useful only for a strictly limited time. An outsourcing company will also come to the rescue here. The work that required temporary employees will be completed, and the company itself settles with the outsourcing firm, without worrying about salaries, bonuses and taxation of temporarily hired workers.

How it works

Temporary staffing services are currently provided by an outsourcing company. What are these services and how does the hiring take place?

For example, an organization is preparing for a general tax audit... To prepare for this event, the accounting department may require temporary employees - to double-check the primary documents. For example, an organization applies to an outsourcing bureau with a request for the allocation of several employees for certain time... The Bureau provides them with temporary employees according to the contract. These workers are not included in the staff of the organization, they do not receive a salary there - all calculations are carried out only through an outsourcing bureau.

Outsourcing types

Currently there are different kinds outsourcing, the range of services depends on the type and completeness of functions transferred to a third-party organization. Distinguish between partial and full outsourcing. Partial is when part of the functions is transferred to third-party workers. If an employee of an outsourcing company takes over all the work for a specific department, then this type of service is called full outsourcing. How does it look in practice?

If the problems of setting up and modernizing computers for enterprises are shifted to the shoulders of a third-party enterprise, this is a complete outsourcing. If a third-party enterprise is responsible only for system administration and updating databases, and a full-time employee deals with hardware problems, repairs and updates, this is a private outsourcing. The type of services required by the company is specified in the contract, which is signed by the outsourcing company. What is this document?

Outsourcing model contract

The basis for formalizing the relationship and responsibilities between the customer of services and the outsourcing bureau is the contract. In the main part of the document on the provision of paid services, there are clauses on the delegation of functions, which will be carried out by the outsourcing company in the future. The service is carried out after preliminary selection of candidates - the customer of the services may insist on self-selection, interviewing and testing the qualifications of applicants for temporary work. Or maybe assign these responsibilities to outsourcing.

A standard contract should contain the following clauses:

privacy - customer compliance, clause on non-disclosure of confidential information and compliance with guarantees;
detailed requirements for a candidate for a position with a list of personal characteristics: availability of appropriate education, necessary experience, work in a certain position, etc.
conditions of work performance - list, volume, terms, etc .;
a measure of outsourcing liability for poor quality services - fines, penalties, return Money, other.

Popular outsourcing

To date, firms engaged in the temporary provision of employees specialize mainly in the following types of activities:

IT outsourcing - this means work on web programming, website development, maintenance, administration, creation and maintenance of a unique software.
Manufacturing outsourcing - involves the transfer of a part of the company For example, an advertising agency assigns a third-party organization to distribute flyers and leaflets.
Business process outsourcing - when it comes to attracting third-party employees to perform one-time work. For example, additional staff of accountants and lawyers during a tax audit.

Alternative employment opportunities

For students or persons without a permanent place of employment, the opportunity to improve their financial situation is provided by work in outsourcing companies. Reviews temporary workers say that such cooperation gives a small but constant income.

Outsourcing provides an opportunity to try on others and try to find yourself in another specialty. It is also suitable for those who do not see themselves on permanent place work, wants to develop. It is also good for novice businessmen - you can feel the production or sales process from the inside, having worked as a temporary employee at an existing enterprise.

Outsourcing base

Human resources is the main advantage that a good outsourcing company has. Feedback on the work of temporary employees constitutes the capital of the firm, with the help of which the company will constantly expand its customer organizations. By distracting from secondary tasks, full-time employees can focus on achieving the main goals that the management of the enterprise sets for themselves.

Benefits of outsourcing

The undoubted advantage of such cooperation is cost savings. When concluding an agreement on the involvement of third-party workers, one can safely predict a cost reduction of about 20%. These savings come from reducing investment in intangible resources such as training, interning a new employee, maintaining their own staff, administrators and accountants for tabulation or payroll. Decreased due to temporary disability of the employee - in case of illness, the outsourcing bureau simply sends a new one, at least skilled worker... And if a staff reduction is coming, you can try to substitute an outsourcing employee for a new amount of work and analyze the effectiveness of his work in terms of energy costs.

Additional benefits

Outsourcing is also a good option for foreign enterprises or for firms opening new activities. Foreign specialists may not thoroughly know the intricacies of legal and accounting support adopted in our country. For competent management of economic and tax accounting outsourcing workers are invited to perform their duties until the appearance of full-time employees.

When mastering new types of activities, hiring temporary workers will help the company's management assess the live profitability of a new undertaking, calculate necessary costs and see the effectiveness of the new line of business "idle".

Disadvantages of outsourcing

Of course, such cooperation also has its pitfalls. First of all, it is a constant dependence on another enterprise. If a temporary recruiting office loses its staff, then all this will immediately affect the reputation of the company that has entered into a contract with it. There may be some violation of confidentiality - temporary employees can go to work and to a competing firm and unwittingly reveal the commercial plans of the company, where they were sent by the outsourcing company last time. What kind of information it is and how it will be disclosed depends only on the personal data of the employees sent by the outsourcing company.

There is an opinion that in times of general globalization and the rapid development of the business segment of the economy, it is extremely unprofitable to be a narrow-profile specialist. This is a fundamentally wrong statement. The narrower the specialization of a company or a person, the higher the professionalism and deeper knowledge. If some of the related activities seem burdensome to the company in terms of money or any other costs, outsourcing comes to the rescue.

Outsourcing, definition and origin of the word

The word "outsourcing" of English origin comes from the merger of two words: out "external" and source "source". Thus, outsourcing is, in simple terms, the process of transferring a part of production or business processes by a company to another company that is an expert in this field.

By delegating processes, not related to the main production, but being strategically important for the outsourcer (a company that takes on "other's" functions), the company makes a mutually beneficial exchange.

It is worth distinguishing between the concepts of one-time support and outsourcing. One-time support is of an episodic nature, and an agreement is concluded with the outsourcing company for the provision of outsourcing services for a certain period of time.

What drives companies to outsource? Primarily unwillingness to waste precious time on the directions accompanying the main activity: software, accounting, technical service.

Outsourcing allows you to entrust the management of these areas to professionals, and focus all your efforts on solving the main strategic and production problems.

Outsourcing types

Manufacturing outsourcing. Some of the production functions are outsourced. For example, advertising agencies who use the production capacity of the printing house.
Business process outsourcing. The company transfers non-core business processes to a third-party company. Accounting outsourcing is a classic example.
IT outsourcing. The company's information systems are transferred for service to organizations involved in technical support and software. The list of transferred functions may include: website development, software support or development, maintenance of computer and related equipment.

When transferring ancillary business processes to an outsourcing company, they are introduced to evaluate and monitor the effectiveness. Well-chosen metrics improve the quality of interactions between companies.

Outsourcing allows companies to focus on the essentials. Diversification - to expand the scope of the organization or the range of products, read more about diversification.

Advantages and disadvantages

When deciding to outsource some functions, you should not rely solely on the experience of Western colleagues. The general state of the economy and the position of the target market segment should be taken into account.

However, one cannot be 100% sure of success. of this enterprise... This is due to some of the features inherent in outsourcing as developing direction business.

The main task of outsourcing is to move non-core and highly specialized areas of activity outside the business.

Let's start with the obvious advantages of outsourcing the processes associated with the main activity.

From an economic point of view, attracting an outsourcer allows the company to significantly reduce costs. After all, the company will not have to maintain an additional structure and inflate the staff. Transaction costs can also come down. Some fixed costs can be transformed into variables depending on the needs of the firm in a particular period of time.
From the point of view of the implementation of strategic tasks, outsourcing makes it possible to concentrate resources on the main production as well as improve operational control. In addition, the process of introducing new technological or managerial operations is facilitated.
On the technological side, outsourcing opens up access to higher technologies. If the staff does not have the necessary specialists, they can be attracted under the outsourcing program. The quality of service in the case of attracting an outsourcer increases significantly, since the third-party company undertakes to control the quality of the work provided under the contract.

Of course, there is also a downside to the coin. Let's outline the main disadvantages that can prevent the company from achieving the desired goal through outsourcing.

Increased costs. This is possible if the company outsource too many processes. In addition, the introduction of an outsourcing system requires a careful calculation of costs and their comparison with the expected economic effect. Transaction costs can also rise. The possibility of bankruptcy of the outsourcing company should not be ruled out either.
Control over the execution of outsourced processes may be lost. Management may lose the link between management and business practice. Reduced managerial flexibility.
Danger of concentration technological processes In one place. This again deprives the company of flexibility in certain business processes.
Lack of a clear legal framework for outsourcing. In addition, many companies are afraid of delegating business processes to others for fear of information leakage or possible breach of contractual relationship.

Determination of the gross profit of an enterprise or and how it is applied to assess the operating results of a firm.

For more information about the use of outsourcing in the activities of online stores, see the link. From the delivery and outsourcing of accounting services to the transfer of almost all functions of the online store under the management of external companies.

Outsourcing examples

Henry Ford can be called the progenitor of manufacturing outsourcing. He was one of the first to realize that no company can be self-sufficient.

The head of the car company sought to personally control all stages of production, but soon he was faced with exorbitant costs that went into servicing all areas of the company.

Then he turned to independent companies for help, who took on some of the tasks. Now Ford independently produces only 30% of components, the rest of the production is outsourced.

Another giant who knows firsthand about the benefits of outsourcing is IKEA. Own production IKEA practically does not have, instead it cooperates with 2500 suppliers, proven for years. Logistics functions of IKEA are also delegated to a third party.

It turns out that IKEA directs all its resources to organization retail business , and the rest of the services and business infrastructure are outsourced.

In the early 1990s, Kodak decided that leadership in the field high tech is not her strategic goal... She transferred all IT-areas to outsourcing to IBM, which was just striving to gain leadership in this segment. A perfect example of mutually beneficial outsourcing.

Outsourcing market development prospects

In general, outsourcing seems to be a profitable deal for many companies that do not have enough resources for total control of all stages and production processes. World statistics confirm this.

The American Management Association surveyed 600 firms. It turned out that 20% of them had already outsourced some financial operations, and 80% - administrative functions.

Such statistics give the right to assume that an increasing number of companies will look closely at the possibility of using outsourcing.

In a crisis and tough competition, companies need to do business the most effective way... One proven optimization option is to outsource some production or business functions to outside professionals. We are talking about outsourcing, which allows you to free the company from non-core responsibilities and thus reduce labor and material costs.

This practice has acquired particular relevance with the development of production specialization and the introduction of various international standards(in the IT sphere, accounting, personnel management, security service, etc.). Combining all areas in one company (especially in small and medium-sized businesses) is impractical and unprofitable. Whereas a third-party organization providing services in a specific area is able to perform them with high quality, at the best price and on time.

The concept of outsourcing and the responsibility of these companies

Outsourcing is the transfer of secondary, but regularly carried out business processes or production functions by an organization to be performed by an external contractor - an outsourcer (specialized company). Outsourcing in English means “using an external resource or source”.

Outsourcing company most often has a narrow specialization, which increases the quality of service and the level of responsibility. The customer receives professional services, while saving your time and money (up to 50% of the company's expenses). Since the outsourcer provides services for more than one company, their cost is reduced. Outsourcing assumes a warranty and non-disclosure of information to third parties.

From freelance collaboration, service and support services outsourcing are distinguished by the following features:

model of continuous service provision (from 1 to 5 years);
the regularity of the work carried out;
availability of an agreement on the transfer of functions;
performing only non-core tasks for the customer company;
the ability to transfer business processes (accounting, personnel management, maintenance, etc.).

It is important for an outsourcing company to have a well-deserved reputation and positive reviews clients.

To rightfully be called a solid and reliable company, you must remember about responsibility in front of customers, strictly adhere to the pre-agreed requirements, faithfully carry out their work. The outsourcing market is saturated but unstable; It is not easy to find real responsible professionals, so companies should be careful when choosing contractors.

What is outsourcing is described in the following video:

Features of concluding transactions with these firms

Transfer process functional responsibilities is documented in the form of a contractual relationship. The fact is that legal basis outsourcing to Russian legislation not yet developed. However, according to Article 421 of the Civil Code of the Russian Federation, citizens and legal entities can freely conclude contracts of any type. In the case of outsourcing, suitable contract repayable rendering services... According to it, the contractor undertakes to provide services to the customer, and he, in turn, pays for them (Article 779 of the Civil Code of the Russian Federation).

At the conclusion contract for outsourcing services, it is necessary to specify in detail the rights and obligations of the parties, a specific list of services and actions transferred to the outsourcer, deadlines and payment procedure, that is, all essential conditions. Compliance with confidentiality and responsibility for its violation, as well as sanctions in case of poorly performed work, are mandatory.

External performer can be redirected almost any function of the enterprise.

Most often these are:

IT sphere;
accounting and;
legal support;
personnel Management;
publishing and translation services;
logistics (transport) services;
advertising and marketing;
security Service;
telephony services;
certain types or stages of production;
maintenance and repair of transport.

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Everything happens in a few clicks, without queues and stress. Try it and you will be surprised how easy it became!

Pros and cons of outsourcing

Outsourcing is a relatively young and controversial phenomenon in the Russian economy.

Pros of using outsourcing are:

Concentration of efforts on the main types of production and business processes of the company. The organization's resources are redistributed from outsourced secondary areas to strategically important core ones, routine work is eliminated whenever possible.
Saving the budget of the company. There is a reduction in costs for: performing tasks; to organize workplaces; for the payment of wages to a separate staff unit; on and other tax levies; on and; to improve the qualifications of personnel.
Solving the problem of labor relations. The head of the customer enterprise is not the employer responsible for the outsourcing company's specialists, but the client. Wherein labor functions are executed in full.
Improving the quality of products and services thanks to the professionalism of the performers. The assigned tasks are carried out as soon as possible.
Increase in production volumes without expansion and complication organizational structure... The narrow specialization of the outsourcer and the sale of services to many customers immediately contribute to a decrease in their cost in comparison with the implementation within the enterprise.
Access to technology and solutions more high level, specialized functions. Outsourcer services are more competitive due to in-depth specialization and continuous professional development.
Partial transfer of risks to another company. The contractor is responsible for the functions performed. But it must be remembered that this is precisely about sharing risks, and not about shifting full responsibility to an outsourcer.

In general, as a result of the use of outsourcing, the company's activities are optimized, and the efficiency of business processes increases.

The advantages of using the services of an outsourcing company using the example of a warehouse business are discussed in the following video:

Among disadvantages outsourcing services worth noting:

The ability to disclose confidential information of the enterprise in case of access to documents and data.
The risk of violation of the safety of property and material values organization-customer.
Concerns about the correctness of documentation and its submission to regulatory authorities (especially financial and tax reporting).
Lack of direct control by the head of the company over the work carried out by outsourcers. This can lead to a decrease in the efficiency of processes.
The complexity of actions in extreme situations due to an extra transmission link and approvals.
Possibility of unprofessional actions of employees external organization... The damage from mistakes made by the outsourcer can exceed the costs of the enterprise for the required staffing unit.
Lack of clear legal regulation of outsourcing processes, which leads to litigation and proceedings.

There is a simple rule: outsourcing should be applied only if the cost of completing the task by an external contractor is less than the cost of maintaining an employee within the company's staff with the same quality of services.

Views

Outsourcing companies can be either universal(multidisciplinary) and have a narrow specialization depending on the type of outsourcing.

Manufacturing (industrial) outsourcing means the transfer to a third party of all or part of the production of a product or its components. Typical for high-tech enterprises, for example, in the production of technology and telecommunications. The result is a reduction in the cost of manufacturing products, increasing their quality and reliability. Meanwhile, the customer focuses on promoting existing products and developing new types of products.

Business process outsourcing involves the use of knowledge, experience, resources, infrastructure of an external executor for the implementation of functions that are not basic for the organization. This allows the company to work as efficiently as possible in its core business. In fact, this group can include all other types, except for production (accounting, IT-sphere, logistics and transport, cleaning, personnel management, security service, etc.).

IT outsourcing Is the transfer of functions performed in the field of information technology to a third-party company. This includes: operation information systems and applications, hardware or software maintenance, programming, website support, information security, etc. Thus, you can significantly reduce the load system administrator, or do without this position altogether.

Outsourcing to financial sphere(accounting) designed to perform accounting and reporting functions at the enterprise. Some time ago, such a service was used to pay salaries to the company's management to avoid publicity. Full or partial transfer of accounting is acceptable, which is convenient for small businesses due to significant savings. Correct accounting operations, reporting for government agencies, the protection of financial information requires a high degree of responsibility.

For the benefits of accounting outsourcing, see this video:

Legal outsourcing more profitable for small and medium-sized businesses than maintaining a full-time lawyer. The competence includes: service tasks for civil, tax and labor law, issues, reorganization and enterprises, the conclusion of contracts, legal examination of documents.

Staff. Today successful activity a company largely depends on its human resources. Work with personnel is usually specialized for recruitment agencies. At the same time, the tasks of recruiting and hiring employees, personnel leasing and outstaffing, calculating bonuses, compensations and tax deductions can be transferred to an outsourcer.

Outsourcing of telephone services allows the company to process remotely information received via telephony, and thus continuously maintain contact with customers. By using outsourcing call-center services, you can have your own hot line, effectively carry out telephone sales and telemarketing.

Outsourcing to publishing activities provides the customer with editorial and proofreading services, translation and printing of documents, publication of corporate publications. Sales of print media can also be organized.

Logistic (transport) associated with inventory management, warehousing and transportation of goods, control of the movement of goods. It is very convenient for organizations that rarely require logistics services.

Cleaning specializes in professional cleaning of premises. Such services are of a periodic nature, so it is important for a company not to waste time searching for appropriate specialists, but simply to turn to cleaning services.

The procedure for organizing your own outsourcing company

Before organizing an outsourcing business, it is necessary to analyze the service market and determine the most profitable areas.

Most popular today are: IT services, accounting, legal support, telephony, personnel management, logistics, cleaning, etc. It is in these areas that there is a high turnover of personnel.

On the one hand, in order to withstand tough competition, it is better to have wide range of services provided. At the same time, it is difficult for a start-up company, it is recommended in the first period to carefully develop a narrow specialization, which is in good demand in the region.

The next step will be calculation of costs on the organization of the company,. Cash capital will be required for the rental of office space, furniture and equipment, registration of documents, advertising company, wages employees (even before making a profit).

Before opening company happens to her state registration... You should also correctly draw up a model contract for the provision of services, in which special attention should be paid to the "confidentiality" section. The better the contract is, the more clients you can interest.

A beginner outsourcer may difficulties arise when determining the price of their services. It should be remembered that you will have to work with both large, wealthy companies and small firms with a modest budget.

Staff can initially be from 5 to 10 people. Requirements are imposed on them: professionalism, responsibility, communication skills, etc. It is important to improve the qualifications of specialists every six months, as well as to invest in the development of technologies.

Necessary create a company website, think over an advertising and marketing campaign. You can offer your services via the Internet, advertisements in newspapers and magazines, using brochures and business cards. Office better to be located in the business part of the city.

It is advisable to quickly find regular customers(at least 2-3) to recoup the costs of opening a company, and only then you can count on the base of regular customers.

A reputable outsourcing company is ready not only to provide quality services, but also, damage, in case of incompetence of its employees. Therefore, it is necessary to earn and protect your business reputation.

Brief business plan for opening

Correctly composed a business plan can attract serious investors. It allows you to systematize ideas, calculate the efficiency of a business (the ratio of income and expenses), and foresee possible risks.

Approximate initial capital for opening an outsourcing company - 500 thousand rubles.

It can be distributed like this:

Registration costs: 10 thousand rubles.
Office rent: 60 thousand rubles.
Furniture purchase: 100 thousand rubles.
Purchase of computer equipment and licensed software: 150 thousand rubles.
Marketing and promotional activities: 30 thousand rubles.
Salary for employees: 150 thousand rubles.

Payback: about 2-3 years.

Planned income indicator: 30-40%, which can increase by 20-30% annually.

The following video is devoted to the peculiarities of outsourcing work:

Franchising in this area

Since the outsourcing business is still developing in Russia, you can buy this type of company with a careful search. Due to the lack of professionalism in this segment, the future franchisee has to choose an outsourcing company "by trial and error." At the same time, there is a chance to become an exclusive representative of outsourcing services in your city.

Advantages of the franchise are: work under the brand famous company, as a result of which you can win a serious tender; accumulated customer base; obtaining proven technologies for selling services and supporting specialists. To organize a franchise, it is required to fulfill the requirements of the franchisor regarding the lease of premises, recruitment, adherence to technology and standards of the main organization.

Estimated contribution: 200 thousand rubles, royalty: from 10 thousand rubles per month, average payback period: from six months. The yield can be quite high.